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By: Zendesk     Published Date: Aug 22, 2017
If you provide a negative experience to a customer, not only are they more likely to tell their friends and colleagues, they may abandon you for a competitor. This article focuses on how to improve the way customers interact with your business.
Tags : customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
     Zendesk
By: Zendesk     Published Date: Aug 22, 2017
Learn how top companies and organizations use Zendesk to tailor their support, try out new ideas, and improve their relationships—all at scale.
Tags : customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
     Zendesk
By: Zendesk     Published Date: Aug 31, 2017
Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service. It’s a paradoxical challenge for companies, one brought about by increasing levels of consumer expectations and the fast changing technical landscape of customer communications. Learn how you can provide personalized customer service in a rapidly changing technical landscape with Zendesk.
Tags : customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
     Zendesk
By: Zendesk     Published Date: Aug 31, 2017
In this study, Forrester lays out the benefits and costs of Zendesk’s family of customer service products, with the analysis pointing to benefits of more than $3.8 million.
Tags : customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
     Zendesk
By: CA Technologies EMEA     Published Date: May 23, 2018
In today’s application economy, interaction between a business and its customers, partners and employees is increasingly through apps. And omni-channel access to these applications—from anywhere at any time—is dependent on APIs. These APIs provide an interface for developers to code against, and must be robust enough to support ever-growing demand. As a result, APIs are perhaps the most critical technology in digital business design today. APIs sit between your application clients —apps, websites and devices—and application backends. By leveraging APIs, you can securely stretch the boundaries of your enterprise by tapping into a broad array of digital businesses, digital customers and digital devices. But just as important as the API, is the application backend itself. Behind the API, the data access layer and application logic layer are doing the heavy lifting—implementing business rules, maintaining data consistency and managing interactions with various data sources. These three com
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     CA Technologies EMEA
By: CA Technologies EMEA     Published Date: May 23, 2018
La protezione degli accessi privilegiati e la prevenzione delle violazioni restano preoccupazioni urgenti per le aziende di tutte le dimensioni. Gli autori di attacchi utilizzano una gamma sempre più ampia di metodi sempre più sofisticati per infiltrarsi in sistemi vulnerabili. E anche se le notizie di violazioni esterne spesso dominano le cronache, le aziende devono essere in grado di difendersi anche dalle minacce interne. In effetti, dato l'impiego oggi diffuso di outsourcing e partnership per supportare le funzioni aziendali chiave, il numero degli utenti che dispongono di accesso con privilegi ai sistemi di business critici è aumentato. In aggiunta, è essenziale per gli amministratori di sistema di oggi comprendere in che modo i sistemi vengono utilizzati, da chi e in quali condizioni. Purtroppo, le soluzioni di sicurezza standard non sono in grado di proteggere l'accesso interno/privilegiato in modo efficace e presentano gravi carenze, che mettono a rischio l'azienda.
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     CA Technologies EMEA
By: VMware     Published Date: Sep 06, 2017
"VMware was named a leader again in the IDC MarketScape: Worldwide Virtual Client Computing Software 2016 Vendor Assessment. According to the IDC MarketScape report, “It would appear that the commitment made in 2013 (by VMware) is resulting in solid gains and the strategies that were employed have been effective. These elements, along with reference interviews, provide VMware with a solid rating in the IDC MarketScape. As a result, IDC has placed VMware in the Leaders category in this IDC MarketScape. VMware's position reflects the company's market position and commitment to providing resources to expand its VCC product portfolio as well as supporting software and hardware solutions.” Download a free excerpt of the IDC MarketScape: Worldwide Client Computing Software 2016 Vendor Assessment, available from VMware."
Tags : vmware, idc marketspace
     VMware
By: VMware     Published Date: Sep 06, 2017
"Mobile and cloud deployment issues are dominating the concerns of organizations today. End-user mobility and flexibility versus IT control and visibility are the opposing requirements challenging even the most nimble of environments. Organizations are searching for several key capabilities to address this dichotomy: • Infrastructure that is optimized for end users to drive down costs, simplify acquisition, upgrade easily, and support policy management • Flexibility in delivering workspaces to users—on-premises, cloud, and offline—all within a unified workspace with single sign-on • Management capabilities encompassing the entire ecosystem and providing security, compliance, and management of day-to-day end-user environments Download this asset to learn how VMware addresses these needs more effectively than Citrix with the VMware mobile-cloud architect."
Tags : vmware, vmware horizon, mobile, cloud
     VMware
By: OKTA     Published Date: Sep 26, 2017
Traditional web applications pre-date modern standards like SAML and OpenIDConnect, so they often use legacy authentication methods to grant end users access. Historically, providing Single Sign-On and centralized access management for end users across these legacy applications required a Web Access Management, or WAM, product. These on-premises software tools could be expensive to maintain and complex to deploy. Now, modern identity providers like Okta in conjunction with best-of-breed network management technologies offer a better way. This white paper describes how web applications that lack modern standard support can be integrated into a cloud-based Identity-as-a-service architecture.
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     OKTA
By: Forcepoint     Published Date: May 14, 2019
2018 NSS Labs SD-WAN Group Test In this report, NSS Labs simulated an enterprise network that has branches connected to a data center through two links: an MPLS line and a commercial broadband connection. They reviewed a select number of vendors, testing their throughput performance, video quality and VoIP quality as well as security effectiveness. NSS Labs verified that Forcepoint NGFW handled all of their use cases and offers all the operational capabilities that they recommend as necessary for SD-WAN as well as scoring 100% across all security tests, blocking all evasion techniques. “Forcepoint is one of the few vendors to support all of the use cases and capabilities we tested as well as strong security in their SD-WAN solution. They should be on the short list for any organization that’s looking to connect and protect their distributed enterprise.” - Vikram Phatak, CEO, NSS Labs Read the report and learn how Forcepoint delivers SD-WAN with enterprise scale and security to ma
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     Forcepoint
By: Forcepoint     Published Date: May 14, 2019
2018 NSS Labs SD-WAN Group Test In this report, NSS Labs simulated an enterprise network that has branches connected to a data center through two links: an MPLS line and a commercial broadband connection. They reviewed a select number of vendors, testing their throughput performance, video quality and VoIP quality as well as security effectiveness. NSS Labs verified that Forcepoint NGFW handled all of their use cases and offers all the operational capabilities that they recommend as necessary for SD-WAN as well as scoring 100% across all security tests, blocking all evasion techniques. “Forcepoint is one of the few vendors to support all of the use cases and capabilities we tested as well as strong security in their SD-WAN solution. They should be on the short list for any organization that’s looking to connect and protect their distributed enterprise.” - Vikram Phatak, CEO, NSS Labs Read the report and learn how Forcepoint delivers SD-WAN with enterprise scale and security to ma
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     Forcepoint
By: Forcepoint     Published Date: May 14, 2019
2018 NSS Labs SD-WAN Group Test In this report, NSS Labs simulated an enterprise network that has branches connected to a data center through two links: an MPLS line and a commercial broadband connection. They reviewed a select number of vendors, testing their throughput performance, video quality and VoIP quality as well as security effectiveness. NSS Labs verified that Forcepoint NGFW handled all of their use cases and offers all the operational capabilities that they recommend as necessary for SD-WAN as well as scoring 100% across all security tests, blocking all evasion techniques. “Forcepoint is one of the few vendors to support all of the use cases and capabilities we tested as well as strong security in their SD-WAN solution. They should be on the short list for any organization that’s looking to connect and protect their distributed enterprise.” - Vikram Phatak, CEO, NSS Labs Read the report and learn how Forcepoint delivers SD-WAN with enterprise scale and security to ma
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     Forcepoint
By: Blue Prism     Published Date: Mar 28, 2019
Robotic process automation describes the use of technology to automate tasks that are traditionally done by a human being. The technology itself mimics an end user by simulating user actions such as navigating within an application or entering data into forms according to a set of rules. RPA is often used to automate routine administrative tasks that typically require a human being to interact with multiple systems, but RPA technology is evolving to support the automation of increasingly sophisticated processes at scale within enterprise architectures rather than on the desktop. Over the past two years, RPA has been adopted by a number of business process outsourcing (BPO) providers and a growing number of end-user organizations are now deploying the technology themselves to create “virtual workforces” of robotic workers.
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     Blue Prism
By: CA Technologies EMEA     Published Date: Apr 10, 2018
A New Security Model Worth Understanding—and Emulating Enterprise security traditionally relied on a fortress strategy that locked down user endpoints and created walls around the network. Today, this strategy cannot support or secure the use of mobile devices and SaaS capabilities, which exist outside the fortress. As a result, Chief Information Security Officers (CISOs) have been looking for new solutions that can secure these technologies today, and adapt as threats and business needs change. The credit card industry’s security model is one example that provides a new way to think about risk and contain it—that is, if you can see past the occasional bad rap it’s gotten from attacks and breaches.
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     CA Technologies EMEA
By: CA Technologies EMEA     Published Date: Apr 10, 2018
Un nuovo modello di sicurezza che vale la pena di studiare, e di imitare. La sicurezza enterprise si basa, tradizionalmente, su una strategia che blocca gli endpoint degli utenti e posiziona la rete all'interno di una sorta di perimetro fortificato. Oggi, questa strategia non è in grado di supportare né proteggere l'uso di device mobile e le funzionalità SaaS, che esistono al di fuori di quel perimetro. Di conseguenza, i Chief Information Security Officer (CISO) sono alla ricerca di soluzioni nuove, in grado di tutelare queste tecnologie e di adattarsi al modificarsi di minacce ed esigenze di business.
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     CA Technologies EMEA
By: CA Technologies EMEA     Published Date: Apr 10, 2018
La sfida Come ci si può aspettare, le aziende che intraprendono un percorso di digital transformation devono affrontare maggiori problemi correlati a rischi e sicurezza. Le iniziative di digital transformation aumentano inevitabilmente il numero dei punti di accesso all'infrastruttura aziendale che sfuggono ai controlli esistenti, sono accessibili a un numero superiore di set di identità diversi e proliferano all'interno di un'infrastruttura distribuita e dinamica. L'opportunità Conoscere i propri utenti con privilegi significa conoscere i rischi. Di per sé, gli strumenti di privileged access management devono essere in grado di supportare l'automazione nel processo di autorizzazione e garantire la scalabilità attraverso il supporto di operations dinamiche e infrastrutture effimere, come gli account amministrativi Amazon Web Services (AWS) per le identità umane.
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     CA Technologies EMEA
By: F5 Networks Inc     Published Date: Jan 21, 2014
Cloud computing and the "bring your own device" (BYOD) trend will impact the design of future datacenters and their supporting networks. To attain the kind of business agility that companies now demand, network infrastructure needs to provide the flexibility required by cloud application workloads and the changing traffic patterns fostered by BYOD. To make networks more agile, new approaches to network implementation need to be enabled. As these trends continue, application delivery controllers (ADCs) will be critical elements in the new network infrastructure. This Technology Spotlight examines these trends and the role that F5 Networks' integrated scalable platform plays in this strategic market.
Tags : f5 networks, idc, cloud, cloud computing, bring your own device, byod, datacenter, network
     F5 Networks Inc
By: F5 Networks Inc     Published Date: May 03, 2017
Global adoption of the cloud is accelerating at a dizzying rate each year with businesses of all sizes realizing the cost-saving, flexibility, and scalability benefits of migrating and running applications in the cloud. In a 2016 survey*, F5 found that 67 percent of the respondents identified themselves as “Cloud First,” and three cloud models—private, public, and SaaS—dominated the top five IT strategic trends. As pressure to move applications to cloud and hybrid environments intensifies, IT teams must grapple with sometimes significant migration challenges. Though each migration is different, there are several common considerations to keep in mind to help you on your own cloud journey. This guide provides a blueprint to help you think through many of the long-term impacts of your migration options and establish a strong foundation for your cloud migration strategy. The end result should be a migration strategy that leaves you in a position to support your technology as your business
Tags : cloud, cloud computing, hybrid environment
     F5 Networks Inc
By: F5 Networks Inc     Published Date: Aug 25, 2017
Cyber security has been a work in progress for decades. As security pros, we’ve learned a lot about how to defend our networks. We have more tools at our disposal than ever before. And for the first time in history, we are receiving tangible support from upper management for security work. We’ve never had it so good, right? Yet, we feel more helpless than ever. Most of the time, we’re overwhelmed and feel like we’re perpetually playing catch up.
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     F5 Networks Inc
By: Microsoft Windows     Published Date: Mar 31, 2017
Endpoint computing managers should plan to spend six to nine months learning about Windows 10, developing new environments and testing their applications. Such preparation will significantly lessen time and effort spent on migration and support.
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     Microsoft Windows
By: Entrust Datacard     Published Date: May 15, 2014
To bolster consumer trust in the foundation of ecommerce before it was irreparably damaged, several CAs and browser vendors came together to establish a higher security approach based on common standards: Extended Validation SSL certificates. EV SSL is universally supported by all desktop browsers and provides an EV trust indication. All mobile browsers support EV SSL and some provide an EV indication. Extended Validation SSL certificates have the highest impact on consumers, reassuring them that the site they are visiting is legitimate through visual cues in un-modifiable parts of the browser interface “chrome.” For example, the latest versions of Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Opera and Apple Safari display the corporate name with a green background for sites protected by an Extended Validation SSL certificate.
Tags : entrust, ssl, ecommerce, extended validation, chrome, mobile browsers
     Entrust Datacard
By: Aternity     Published Date: Jul 20, 2012
Forrester Research projects that by 2016, 350 million employees will have smartphones, prompting businesses to drastically increase spending on mobile projects to meet the flexibility demands of increasingly tech-savvy employees. This exclusive resource describes how businesses can support mobile technologies from virtual desktops to application development with comprehensive end-user experience (EUE) management tools. Find out how this platform proactively detects performance and availability issues to help IT professionals troubleshoot and improve application performance for end-users.
Tags : technology, mobile, management tools, end-user experience, eue, application performance, smartphones
     Aternity
By: Citrix Systems     Published Date: Nov 10, 2014
We’ve all come to expect the same security, performance and reliability from our mobile applications as we do with native applications. But these apps don’t just run on our mobile devices. They are powered by a variety of backend infrastructure – a hidden but important layer of application components and network devices. NetScaler helps this invisible layer of infrastructure to perform and communicate, improving security as well as quality of service. And by integrating with XenMobile, you can offer greater support and a better experience for mobile users. Learn more about delivering improved security, reliability and performance through mobile environments by reading our full report, Defend Hidden Mobile Web Properties (link).
Tags : mobile, web properties, applications, infrastructure, network devices, performance, communicate, security
     Citrix Systems
By: Citrix Systems     Published Date: Feb 10, 2016
What is an application delivery controller (ADC) and what role does it play in supporting complex enterprise application environments? In this paper, it will discuss how modern ADCs can help provide improved reliability, security and performance for Microsoft Exchange, SharePoint and Lync. And with Citrix NetScaler, it will serve as an excellent front-end to a Microsoft environment, enhancing the user experience and providing for optimal supportability – allowing you to get the most value out of your Microsoft applications .
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     Citrix Systems
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