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By: LogMeIn     Published Date: Jan 12, 2015
This report focuses on the remote support trends of 2014 and the available solutions for your business.
Tags : remote support trends, remote support platforms, logmein rescue, crm & customer care
     LogMeIn
By: LogMeIn     Published Date: Oct 08, 2015
Read this report to find out how remote support tools are used across service disciplines in a variety of use cases.
Tags : remote support trends, remote support, web collaboration, support solutions, remote support tools, crm solutions/software, customer experience/engagement
     LogMeIn
By: IBM     Published Date: Apr 18, 2012
Join this webcast to learn how HealthCare specific Asset and Service Management functionality can improve uptime to support patient care and optimize procedure scheduling, control costs for procurement, maintenance, labor and materials, extend asset longevity, and Support regulatory compliance activities.
Tags : healthcare, cost, ibm, asset management, service management, technology
     IBM
By: IBM     Published Date: Apr 27, 2012
During this Webcast, Axendia Industry Analyst Daniel Matlis discusses with Mr. Lentz how The Johns Hopkins Hospital uses its Integrated Asset and Service Management solution to improve uptime to support patient care; control costs for procurement, maintenance, labor and materials; support regulatory compliance activities; and use workflow capabilities for internal controls.
Tags : healthcare, ibm, labor, maintenance, patient care
     IBM
By: RightAnswers     Published Date: Sep 04, 2013
Every day, technology plays a bigger and bigger role throughout corporate America, corporate success becomes increasingly dependent on productive use of information technology – and IT support grows more critical. But while excellent IT support rapidly returns users to productive work, the information necessary to that excellence is often fragmented in different parts of the IT organization. Effective knowledge management empowers service desks – and even users themselves – by enabling quick, accurate and consistent user solutions. That leads to measureable benefits for your business. This brief explores 20 metrics that measure those benefits – in other words, your “return on knowledge.”
Tags : return on knowledge, knowledge management, rightanswers, knowledge, measuring business benefits, crm, customer relationship management, crm
     RightAnswers
By: VMware, Inc     Published Date: Dec 05, 2013
Organizations worldwide are using virtual desktop infrastructure (VDI) to run virtual desktops in the datacenter and deliver these to employees as a managed service. End users gain a familiar, personalized environment they can access anywhere from any device, while administrators gain control and security. With VMware® Horizon View™ (formerly VMware View), IT professionals can implement a VDI infrastructure to help drive down operational costs, enhance security, and support a mobile workforce.
Tags : vmware, vmware horizon view, virtual desktop infrastructure, virtual desktops, vdi, datacenter, storage
     VMware, Inc
By: join.me     Published Date: Jan 29, 2014
Identify trends is multi-channel service and support with a focus on the increase in live chat and social media.
Tags : logmein, engagement, multi-channel, multi-channel service, customer support, live chat, social media, customer experience
     join.me
By: Cisco     Published Date: Dec 21, 2016
Across organizations from all sectors, the network is becoming more integral to daily operations. This is acutely felt by public sector organizations in the United States, namely federal, state, and local governmental organizations. Public sector organizations contend with the challenge of ensuring the security of highly sensitive data on the network in the midst of uncertain budgets and, in many cases, outdated infrastructure. At the same time, many public sector organizations grapple with a complex web of compliance protocols that must be supported on the network. This Analyst Connection explores the need for network infrastructure upgrades that include "foundational security."
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     Cisco
By: Teradata     Published Date: Mar 10, 2014
We evaluate vendors providing applications that support the management of marketing resources, such as plans, people, budgets, projects, tasks, assets and cycle times. This Magic Quadrant will help marketing leaders and CIOs find an MRM solution to better manage their marketing resources.
Tags : teradata, marketing resource management, magic quadrant, brandmaker, brandsystems, brandwizard, capital id, direxxis
     Teradata
By: Polycom     Published Date: Dec 18, 2017
The traditional office space is dead. Chased out by the combining forces of mobility, millennials, and modernity, the advent of collaborative technology and the always connected worker have led to a brave new world of shared, open spaces. Studies show that up to 82% of knowledge workers feel they need to collaborate with others throughout the day to get work done. Yet, according to an IBM study, 78% say they struggle to effectively connect their workplace and help people collaborate—either virtually or face-to-face1. Why? The answer is not all collaboration is alike. Download this report to get the latest trends in office space utilization and find out about the three main types of collaboration and how they need to be supported differently in the work environment. The office may be shrinking, but it’s not going away anytime soon. If anything, the rising demand for more teamwork and collaboration makes the configuration of workspaces more important than ever.
Tags : shared office spaces, collaboration, polycom, realpresence centro, transforming workspaces, video conferencing, huddle rooms
     Polycom
By: Salesforce Desk.com     Published Date: Sep 19, 2014
It’s hardly surprising that half of small businesses fail within the first 1-5 years. It’s not easy to launch a new product, single-handedly manage everything from IT to accounting, fend off the competition, and grow a customer base — all at the same time. A great concept, capital, passionate employees, and a private chef can only get you so far. Offering awesome customer service can make the difference between a startup that flies and a startup that dies. Here are nine ways customer support can help you beat the competition and grow your business faster.
Tags : startup, customer service, customer support, business growth, product launch, customer base
     Salesforce Desk.com
By: Rackspace     Published Date: Jul 23, 2019
Coupling recommendations from the Rackspace DevOps Accelerator engagement with expert advice from Rackspace applications specialists, TotalTrax deployed Fanatical Support for AWS and integrated cloud-based containers to manage customer deployments faster and automate processes.
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     Rackspace
By: AWS     Published Date: Feb 19, 2019
Microsoft Windows Server 2008 and SQL Server 2008 are nearing end of support, so now is the time to include these Microsoft workloads into your cloud migration strategy. Learn how this will set the stage to help you accelerate digital transformation, increase innovation and reduce the costs of your legacy and corporate applications.
Tags : 
     AWS
By: Ciena     Published Date: Jun 12, 2017
In healthcare, as the trends supporting eHealth accelerate, the need for scalable, reliable, and secure network infrastructures will only grow.
Tags : sdn, nfv, packet networking, packet networking portfolio, packet optical hie network, packet-optical transport, patient data security, private and hybrid cloud
     Ciena
By: 8x8 Inc.     Published Date: Aug 15, 2017
In our increasingly global economy, it’s no surprise that more and more businesses are taking their contact centers global. This trend may be driven by several factors including entry into new markets and the consequent need to support customers and prospects in multiple regions or an acquisition that suddenly opens new geographies for business. This paper explores how a cloud contact center solution can help address key challenges of deploying a global contact center.
Tags : contact center, global economy, customer support, cloud offerings, 8x8
     8x8 Inc.
By: Datastax     Published Date: Apr 04, 2017
Graph databases are changing how we use data. But first, an example – you're (probably) a human working on a project and looking at graph databases as a potential solution. While we're a company that has a graph database that hopefully solves your problem. Now we could store that data in a boring relational database, but how do we do more than that? For instance, using that data, when combined with other data points, to find other people like you and recommend our solution to them? This is where a graph can come in handy. The friendly graph data model makes it easy to use patterns of relationships within large data sets. By leveraging those relationships we can analyze, or create better real-time experiences. Why Graph explores why this graph database 'thing' is really a thing, how they compare to other database systems, and the use cases they best support.
Tags : graph, database, datastax
     Datastax
By: Zebra Technologies     Published Date: Jun 15, 2017
Hospitals and other healthcare organizations must contend with a daunting set of challenges when deploying mobile technology. That’s why it’s important to develop a carefully planned mobility strategy. To be successful, your strategy will need strong senior level leadership, commitment, funding and resources. An interdisciplinary team should be gathered— including nursing, physicians, pharmacy, IT, ancillary care, biomedical engineering and finance—to develop a vision for a common technology infrastructure that supports all staff across the organization. This white paper highlights a five-step roadmap for building an effective mobility strategy.
Tags : five-step, roadmap, mobility, strategy, hospital
     Zebra Technologies
By: Epson     Published Date: May 14, 2018
Consumers worldwide continue to adopt and use technology in their shopping experience. Faced with rising customer expectations and increasing competitive pressures, retailers now are prioritizing in-store innovation. Many retailers have adopted multichannel implementations, in which mobile, web, and in-store shopping are enabled but not delivered consistently to the customer. The next step in this evolution is an omnichannel strategy, now being deployed by some retailers, which presents a consistent shopping experience across mobile, web, and in-store channels. Omnichannel also enables retailers to integrate back-end infrastructure technologies (e.g., servers, databases, etc.) and cloud-based services (e.g., loyalty programs, personalized recommendations, inventory management, etc.) to improve many aspects of store and enterprise operations. An omnichannel strategy relies on several core and supporting technologies. The key factors in evaluating any omnichannel-enabling solution includ
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     Epson
By: Kronos     Published Date: Jul 26, 2017
Learn how to assess your options and select the automated time and attendance solution that’s right for your business. Finding a time and attendance solution that fits your business can be overwhelming and frustrating. But it doesn’t have to be. That’s why Kronos created this helpful guide, based on the real-business experiences of our customers who, like you, converted manual or semimanual time and attendance processes into fully automated systems. Find out how to cut through the hype and select the solution that best fits your needs, what you need to get funding and support, and what tough questions you should ask every vendor.
Tags : attendance solution, automated time, funding and support, business tips
     Kronos
By: Infosys     Published Date: Sep 11, 2018
Infosys has been recognized as a ‘Leader’ in NelsonHall’s Vendor Evaluation and Assessment (NEAT) report on big data and analytics services 2018.We have also been highly rated for our focus on automation. Our ability to meet future client requirements as well as deliver immediate benefits such as analytics, data management and support functions to our clients with a specific focus on process automation enabled us to secure this position.
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     Infosys
By: Oracle     Published Date: Apr 05, 2018
Eine effektive Zusammenarbeit zwischen Marketing und IT ist wichtiger denn je und hängt zunehmend von der Flexibilität der Marketingtools ab. Hierbei spielt die Technologie eine zentrale Rolle. Unsere ‚Anleitung zum Aufbau Ihrer Marketingtechnologie‘ verrät, wie Sie Ihre Marketingstrategie mit der richtigen Technologie optimieren:: • Gewinnen Sie neue Perspektiven zum Einsatz von Technologie im Marketingbereich • Informieren Sie sich über neue Entwicklungen zur Automatisierung im Marketingbereich • Integrieren Sie Content und soziale Netzwerke in Ihre Gesamtstrategie Oracle is a global technology company who provide a range of services, including the Oracle, the ‘industry’s broadest and most integrated public cloud’ which lowers costs and reduces IT complexity. They also offer IT security service, database, Java services, Enterprise Management, consulting and support services and more. Oracle have more than 420,000 customers worldwide and are widely revered throughout the computi
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     Oracle
By: Infosys     Published Date: Jun 12, 2018
APIs are a convenient way for enterprises, particularly in the financial services domain, to monetize their services with minimum expenditure. However, making sure that the APIs are always available, scalable, and secure is vital for the API economy to truly realize its potential. A major financial services firm built an API platform to earn revenue by exposing its backend functions, but needed a partner to make sure the platform was well supported and available 24/7 to partners and developers. See how Infosys helped and the five key takeaways from the project.
Tags : api, investment, platform, financial, services, domain
     Infosys
By: Lenovo and Intel     Published Date: Jul 10, 2018
The risk of cyber attacks and the cost of failure are increasing. Penalties associated with failure are only going to increase. And these challenges are compounded by increasing collaboration, use of cloud-based solutions, and an increasingly mobile workforce. Join experts from Forrester, Lenovo and Microsoft as they explore Forrester’s newly updated Zero Trust Extended framework. Then Lenovo covers how the four core components of its Data, Identity, Online and Device (DIODe) approach can minimize risk to data and critical IT. By taking these important steps toward a full Zero Trust Extended framework, you can: Protect the business from advanced threats Reduce the impact of breaches Easily support new business and operating models Rise to the challenge of evolving regulations like FISMA, HIPPA, PCI and GDPR
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     Lenovo and Intel
By: BetterUp     Published Date: Aug 14, 2018
Workday has grown at a rapid pace since the company’s inception. Though this growth was indicative of the company’s success, it had an unintended side effect. Workday faced the same challenge experienced by nearly every high growth company: a tension between growth and culture. The company needed a way to bring all of its employees into its values system quickly, and ensure that people leaders were truly growing and leading in alignment with Workday’s culture. The company also needed a way to help people leaders newer to management learn and on-ramp quickly, in alignment with the speed of the business. One of the steps Workday took to protect and nurture its special culture was reaching out to BetterUp to try out its leadership coaching. In partnership with Workday, BetterUp introduced an initial pilot program focused on people managers, with the goal of helping Workday support and grow its people leaders in the future.
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     BetterUp
By: Acronis     Published Date: Dec 28, 2011
Virtualization platforms are different from physical platforms. The virtualization benefits extend to management and support for tightly integrated backup and recovery solutions. Solutions designed exclusively for virtual infrastructure backup provide a host of key benefits and should be leveraged whenever possible.
Tags : virtualization, virtualization software, disaster recovery, backup virtual machines, vmware backup, backup hyper-v, p2v, vmware data recovery
     Acronis
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