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By: Zendesk     Published Date: Jun 26, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers. Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
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     Zendesk
By: Evariant     Published Date: Apr 09, 2018
Every consumer or patient call into a health system’s call center is an opportunity to create a highly-personalized experience that ensures patient loyalty and extends patient lifetime value. Healthcare providers have a tremendous opportunity to invest in solutions and processes that can transform their call center into a profit center by driving smarter patient engagement. Yet, the majority of call centers today do not deliver the robust, personalized support capabilities today’s patients and consumers expect, and the current healthcare marketing environment demands. Download your free copy of this eBook to learn how to make the transformation from traditional call center to strategic patient engagement engine that drives growth in patient acquisition and lifetime patient value.
Tags : patient experience, call center, improved care continuum, access center, customer experience, patient journey
     Evariant
By: Evariant     Published Date: Jul 02, 2018
Every consumer or patient call into a health system’s call center is an opportunity to create a highly-personalized experience that ensures patient loyalty and extends patient lifetime value. Healthcare providers have a tremendous opportunity to invest in solutions and processes that can transform their call center into a profit center by driving smarter patient engagement. Yet, the majority of call centers today do not deliver the robust, personalized support capabilities today’s patients and consumers expect, and the current healthcare marketing environment demands. Download your free copy of this eBook to learn how to make the transformation from traditional call center to strategic patient engagement engine that drives growth in patient acquisition and lifetime patient value.
Tags : patient experience, call center, improved care continuum, access center, customer experience, patient journey
     Evariant
By: DellEMC and Intel®     Published Date: Oct 25, 2017
Over the last decade, converged infrastructure (CI) solutions have been used to implement virtualized infrastructure over a three-tier configuration that is packaged, sold and supported as a single entity. In place of three separate vendors supplying and supporting the three tiers, with CI, customers gain faster ordering, less problem-prone deployment and less administrator burden. Intel Inside®. Nya möjligheter på utsidan. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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     DellEMC and  Intel®
By: Palo Alto Networks     Published Date: Sep 30, 2016
Microsoft® announced Windows Server® 2003 End-of-Support (EOS) on July 14, 2015. Many businesses are forced by circumstance to leave these systems in service for some time. Retiring a major enterprise component has always been a challenge for IT departments.
Tags : palo alto, windows, technology, endpoint protection
     Palo Alto Networks
By: IBM     Published Date: Mar 30, 2017
To meet the business imperative for enterprise integration and stay competitive, companies must manage the increasing variety, volume and velocity of new data pouring into their systems from an ever-expanding number of sources. They need to bring all their corporate data together, deliver it to end users as quickly as possible to maximize its value, and integrate it at a more granular level than ever before—focusing on the individual transaction level, rather than on general summary data. As data volumes continue to explode, clients must take advantage of a fully scalable information integration architecture that supports any type of data integration technique such as extract, transfer and load (ETL), data replication or data virtualization.
Tags : data integration, data security, data optimization, data virtualization, database security
     IBM
By: IBM     Published Date: Apr 19, 2017
Data is only as good as the insights it produces, the actions it influences, and the results it fosters. That’s the secret recipe for data management. Your business stakeholders depend on data-based insights to drive decisions and priorities throughout the organization. Insights based on sound data practices can give your business a competitive advantage in the marketplace. Is your data management system ready to support your business? Find out using Forrester’s Data Management Infrastructure Self-Assessment Tool. IBM has licensed this tool to help you identify the areas of strength and opportunities for improvement.
Tags : data management, data system, business development, software integration, resource planning, enterprise management, data collection
     IBM
By: IBM     Published Date: Oct 16, 2017
This white paper examines how some of the ways organizations use big data make their infrastructures vulnerable to attack. It presents recommended best practices organizations can adopt to help make their infrastructures and operations more secure. And it discusses how adding advanced security software solutions from IBM to their big-data environment can fill gaps that big-data platforms by themselves do not address. It describes how IBM® Security Guardium®, an end-to- end solution for regulatory compliance and comprehensive data security, supports entitlement reporting; user-access and activity monitoring; advanced risk analytics and real-time threat detection analytics; alerting, blocking, encryption and other data protection capabilities, as well as automated compliance workflows and reporting capabilities, to stop threats.
Tags : security, big data, ibm, data protection
     IBM
By: Fujitsu     Published Date: Feb 01, 2018
As schools look to blended learning as a solution to personalize and positively impact student achievement, the need to train and support teachers has become blatantly clear. Thus, districts and schools have allocated scarce resources to the process of onboarding and supporting teachers as new devices such as computers or tables are introduced. However, school leaders and teachers often fail to recognize the need to similarly onboard and support students into new digital environments, instead trusting the inherent technological competencies of the “digital native” student.
Tags : digital, native, teachers, leaders, fujitsu
     Fujitsu
By: Juniper Networks     Published Date: Jun 29, 2017
The ongoing success of 7ticks depends on having an IT infrastructure that adapts and scales to unforgiving reliability, performance, and transparency requirements. To support the torrid growth of data, 7ticks needed to expand the IP/MPLS network connecting its data centers to 40 Gbps—and have an immediate path to 100 Gbps and beyond. Within its data centers, 7ticks needed network and security solutions that would keep pace—and would simplify service management and support automation. “Our biggest challenge is performance at scale,” says Scott Caudell, founder of the 7ticks business and vice president of IT infrastructure at Interactive Data. “IT is our business. The 7ticks infrastructure helps customers get a lower time to market and faster execution speeds at a cost that’s sustainable for their businesses.”
Tags : technology efficiency, market dynamics, data privacy, data security, device management, platform management, enterprise management, data breach
     Juniper Networks
By: Dassault Systèmes     Published Date: Jun 19, 2018
Business and manufacturing professionals are looking for new ways for operations to support improvements to their company’s products, services, and bottom line. This eBooks delves into: • Industry drivers and challenges • Accelerating success through people • Accelerating success through the process • Accelerating success through technology • Recommendations for accelerating your Operational Excellence journey Leading companies are aligning people, optimizing processes, and supporting both with MOM software applications in order to accelerate their Operational Excellence journeys. Make sure your company isn’t falling behind.
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     Dassault Systèmes
By: Google     Published Date: Dec 03, 2018
The Internet of Things is growing fast: By 2025, IoT devices will transmit an estimated 90 zettabytes of data to their intended targets, according to IDC. Armed with information, businesses can revolutionise everything from fraud detection to customer service. But first, they need an architecture that supports real-time analytics so they can gain actionable insights from their IoT data. Read the complete report sponsored by Google Cloud, and learn how to mitigate key IoT-related challenges.
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     Google
By: BlackBerry Cylance     Published Date: Jul 02, 2018
Forrester Consulting was commissioned to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) enterprises may realize by deploying Cylance's advanced threat protection solution, CylancePROTECT®, and its deployment and configuration services, ThreatZero™. The study aims to provide readers with a framework to evaluate the potential financial impact of CylancePROTECT and ThreatZero on their organizations, which will improve customer success with advanced cybersecurity and antivirus protection solutions. To better understand the benefits, costs, and risks associated with an investment in Cylance, Forrester interviewed the Chief Information Security Officer for a Large State County Government, who has used the solutions for over a year. Cylance provides a new-generation, predictive, cybersecurity, and malware prevention solution that leverages artificial intelligence to prevent malware from executing on endpoints in real time. This is usually implemented with ThreatZero, which is a continuous professional service program rendered by Cylance for users of CylancePROTECT. ThreatZero guides through the planning, implementation, integration, and ongoing optimization of the solution. This often includes end user education, training, and support to totally eliminate endpoint threats and incidents. With CylancePROTECT and ThreatZero, the organization was able to reduce security breaches to almost zero, catching malware before it ever gained access to public records. Relative to their previous endpoint protection, this significantly reduced costs from remediation/reimaging and incidence response. Additionally, IT and security employees’ productivity were boosted. Read more in the full TEI report.
Tags : economic, cylance, roi, enterprises
     BlackBerry Cylance
By: IBM Watson Health     Published Date: Dec 11, 2017
mation that’s consistent and comes from a single source, and information that’s easy to find and access. Additionally, the tool should provide access from multiple types of devices and the vendor should offer ongoing training and support. The best vendors will provide not only initial
Tags : clinical solutions, clinical decision support solution, clinical decision tool, technical support, optimized care, evidence-based recommendations, clinical solution vendor, drug reference
     IBM Watson Health
By: Insight     Published Date: Nov 16, 2017
With the mobile worker population on track to exceed 105 million by 2020, organizations in all industries are in a critical race to accommodate a new breed of worker. Comprised of millennials and Gen Xers alike, this new workforce expects seamless work experiences from device to desktop to laptop, anywhere, anytime. They demand to be fully equipped with the apps they need to do their best work — all without a hitch in the back-end systems and security that power and support them.
Tags : digital workforce, mobile worker, insight's connected workforce, intune, modern devices, end-user experiences
     Insight
By: IBM     Published Date: Jul 05, 2018
Scalable data platforms such as Apache Hadoop offer unparalleled cost benefits and analytical opportunities. IBM helps fully leverage the scale and promise of Hadoop, enabling better results for critical projects and key analytics initiatives. The end-to- end information capabilities of IBM® Information Server let you better understand data and cleanse, monitor, transform and deliver it. IBM also helps bridge the gap between business and IT with improved collaboration. By using Information Server “flexible integration” capabilities, the information that drives business and strategic initiatives—from big data and point-of- impact analytics to master data management and data warehousing—is trusted, consistent and governed in real time. Since its inception, Information Server has been a massively parallel processing (MPP) platform able to support everything from small to very large data volumes to meet your requirements, regardless of complexity. Information Server can uniquely support th
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     IBM
By: Workday France     Published Date: Apr 19, 2018
Actuellement, le lieu de travail et l'employé connaissent de profonds changements. Les entreprises ont compris que pour relever ces challenges et rester compétitives, elles doivent changer la façon dont elles gèrent leur ressource la plus précieuse : leurs employés. Mais leur tâche est rendue particulièrement difficile par les outils obsolètes et rigides qui, du moins jusqu'à maintenant, étaient utilisés pour gérer la main d'œuvre : les systèmes sur support papier et formulaire, les outils de bureautique (tableurs et documents Word), ainsi que les applications logicielles ERP à grande échelle. Les services RH sont particulièrement surchargés. Ils passent en effet beaucoup trop de temps sur les tâches administratives et de conformité au détriment du recrutement et de la fidélisation des meilleurs talents
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     Workday France
By: Bluecore     Published Date: Dec 10, 2018
Bluecore helped evo: Move from batch and blast to 1:1 email marketing Replace one-size-fits-all promotional emails with automated emails that feature targeted content and send based on customers taking certain actions or changes to products. Scale the email program and results without scaling the team Introduce 15 high performing email campaigns and expand the email program reach to support a growing business without adding new headcount. Add new value for shoppers and the marketing team Launch a series of emails that proactively notify customers about changes to products with which they’ve engaged, including price and stock changes, while simultaneously adding a new opportunity to capture email addresses.
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     Bluecore
By: BetterUp     Published Date: Oct 29, 2018
"Workday has grown at a rapid pace since the company’s inception. Though this growth was indicative of the company’s success, it had an unintended side effect. Workday faced the same challenge experienced by nearly every high growth company: a tension between growth and culture. The company needed a way to bring all of its employees into its values system quickly, and ensure that people leaders were truly growing and leading in alignment with Workday’s culture. The company also needed a way to help people leaders newer to management learn and on-ramp quickly, in alignment with the speed of the business. One of the steps Workday took to protect and nurture its special culture was reaching out to BetterUp to try out its leadership coaching. In partnership with Workday, BetterUp introduced an initial pilot program focused on people managers, with the goal of helping Workday support and grow its people leaders in the future."
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     BetterUp
By: Fujitsu America, Inc.     Published Date: Oct 22, 2018
With technology being at the center-stage of education today, educators are compelled to figure out how best to combine technology with teaching. There’s just one end-goal – student success! Ensuring that the right infrastructure is in place is an absolute priority. Without it, student learning goals and curriculum targets are at risk. Fujitsu has years of experience in education sectors around the world. We are passionate about every stage of the learning process, supporting educators in uncovering the potential that will help students move onto the next stage of education. As students, teachers and IT departments explore a new era of learning, Fujitsu is by your side – opening up a world of possibilities.
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     Fujitsu America, Inc.
By: Fujitsu America, Inc.     Published Date: Jan 21, 2019
With technology being at the center-stage of education today, educators are compelled to figure out how best to combine technology with teaching. There’s just one end-goal – student success! Ensuring that the right infrastructure is in place is an absolute priority. Without it, student learning goals and curriculum targets are at risk. Fujitsu has years of experience in education sectors around the world. We are passionate about every stage of the learning process, supporting educators in uncovering the potential that will help students move onto the next stage of education. As students, teachers and IT departments explore a new era of learning, Fujitsu is by your side – opening up a world of possibilities. Intel, the Intel logo, Intel Core, Intel vPro, Core Inside and vPro Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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     Fujitsu America, Inc.
By: Dell EMC Storage     Published Date: Nov 28, 2018
As IT demands mount, IT organizations simply no longer have the luxury of spending resources to verify every vendor promise. Systems just need to work, while delivering a future free from costly data migrations. As a response, IT vendors have begun to offer guarantees in performance, guarantees in data reduction rates, guarantees in data deduplication, or free upgrades. These programs, however, are often limited to a single storage or data protection product offering, typically with all-flash technology. Dell EMC solutions, powered by Intel® Xeon® processor goes one step further with a program that delivers a future-proof infrastructure promise that extends to its larger storage, hyperconverged, and data protection portfolio and provides support across both generational and architectural transitions.
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     Dell EMC Storage
By: Intel     Published Date: Apr 09, 2019
This self-paced workshop teaches an end-to-end computer vision workflow using the latest Intel® technologies and the Intel® Distribution of OpenVINO™ toolkit. Learn how to: Use deep learning algorithms that help accelerate smart video applications Optimize and improve performance with and without external accelerators Use tools to help you identify the best hardware configuration for your needs Apply frameworks and topologies supported by the Intel® accelerator tool
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     Intel
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