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By: Selligent Marketing Cloud     Published Date: Sep 24, 2019
This eBook will present some of the key ingredients in the secret sauce for successful customer loyalty and customer retention marketing. It presents five marketing strategies to drive engagement with a long-term perspective. Drawing on the latest engagement marketing technologies, these insights are supplemented by cases from Selligent Marketing Cloud clients, top brands that are at the forefront of creating and sustaining customer loyalty.
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     Selligent Marketing Cloud
By: Zendesk     Published Date: Jun 29, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers. Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
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     Zendesk
By: Adobe     Published Date: Apr 23, 2018
Adobe sits at the nexus of content, media, and marketing. Adobe provides an EMSS offering spanning marketing, advertising, analytics, and content management capabilities. Of the vendors included this study, Adobe maintains the highest degree of overall strategic focus on marketing and consumer engagement. Adobe is investing heavily in its platform’s core services to unify data, content, and shared functionality across products. Adobe stands out for its digital intelligence, content handling, and aggressive rollout of AI features. Reference clients praise Adobe for their application usability and account management.
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     Adobe
By: Pega     Published Date: Apr 04, 2016
In today’s “always on” digital world every point of engagement with a customer—from a service call to a marketing email—is a critical moment for retail banks where the customer relationship is put to the test over and over again. And while in most cases banks are delivering satisfactory customer service to their clients, they are missing key opportunities to provide deeper personalization. With nearly one in four consumers saying they would start looking for a new bank if they received poor customer service, banks need to evolve with their customers and always be looking at innovative ways to communicate and service them more efficiently. Download this research study and get a deeper understanding of the challenges facing today’s banks and the technology solutions they must embrace to keep pace with consumer demands.
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     Pega
By: Pega     Published Date: May 24, 2016
In today’s “always on” digital world every point of engagement with a customer—from a service call to a marketing email—is a critical moment for retail banks where the customer relationship is put to the test over and over again. And while in most cases banks are delivering satisfactory customer service to their clients, they are missing key opportunities to provide deeper personalization. With nearly one in four consumers saying they would start looking for a new bank if they received poor customer service, banks need to evolve with their customers and always be looking at innovative ways to communicate and service them more efficiently. Download this research study and get a deeper understanding of the challenges facing today’s banks and the technology solutions they must embrace to keep pace with consumer demands.
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     Pega
By: Intapp     Published Date: May 20, 2019
Pricing matters and engagements accurately and profitably poses a challenge to many firms. However, developing effective pricing strategies has become more important than ever, as clients demand more transparency and alternative fee arrangements become more popular. Technology can help law firms develop both tactical and strategic approaches to pricing. Download this ebook from Intapp, a leading provider of business applications for professional services firms, to learn how an AI-enabled approach to pricing can help your firm: • Price matters more accurately and profitably • Scope and resource matters to ensure better margins • Monitor engagements as they proceed and track budget to actuals • Improve client relationships with more transparency, accountability, and success
Tags : pricing, profitability, alternative fees, artificial intelligence, engagement monitoring, professional services, legal
     Intapp
By: DellEMC and Intel®     Published Date: Oct 25, 2017
Dans notre économie numérique, les entreprises considèrent la technologie comme un facteur de différenciation qui leur permet de renforcer leur engagement auprès de leurs clients, de créer de nouveaux modèles métiers et de conserver un avantage concurrentiel. Les directeurs IT sont au coeur de la transformation. Ils sont là pour parvenir au meilleur équilibre entre efficacité opérationnelle et projets visionnaires. Dans les deux cas, les serveurs sont à la base du datacenter software-defined moderne et sont indispensables à la création d’une infrastructure flexible, efficace et prête pour le Cloud. Les serveurs Dell EMC PowerEdge équipés du processeur Intel ® Xeon ® offrent une infrastructure sans souci, sécurisée et évolutive, sans compromis. Intel Inside® pour de nouvelles possibilités. Processeur Intel® Xeon® Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, le logo Intel, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, le logo Intel Inside, Intel vPro, Itanium, Itanium Inside
Tags : ultrabook, celeron, celeron inside, core inside, intel, le logo intel, intel atom, intel atom inside
     DellEMC and  Intel®
By: Pure Storage     Published Date: Sep 27, 2019
Dans le contexte actuel, la continuité d’activité est une nécessité. A l’heure où les entreprises adoptent la transformation numérique et se tournent vers l’informatique pour pratiquement toutes leurs opérations stratégiques, les interruptions de service peuvent constituer un handicap sévère. Celles qui parviennent à faire face aux défaillances technologiques de manière transparente (l’entreprise demeure opérationnelle) peuvent accroître considérablement leur avantage concurrentiel, l’engagement de leurs clients et leur capacité d’innovation. Toutefois, jusqu’à présent, seules les plus grandes entreprises et leurs applications les plus stratégiques étaient en mesure d’atteindre les niveaux les plus avancés de continuité d’activité, avec des objectifs de point de restauration (RPO) et de délai de restauration (RTO) nuls. En effet, les coûts et la complexité connexes étaient tout simplement trop élevés pour que la plupart des entreprises puissent atteindre de tels objectifs. Mais ce n’e
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     Pure Storage
By: WorkBook from Deltek     Published Date: Jul 20, 2018
Competitive threats and mushrooming client demands erode the bottom line for many agencies. This eBook provides actionable steps to help you keep your best employees and deliver profit growth, by: • Ensuring you get paid enough for every engagement • Empowering your staff to reign in over-servicing • Making your strategic value clear to clients
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     WorkBook from Deltek
By: LogMeIn     Published Date: Nov 08, 2016
Ce livre électronique présente 5 conseils pour passer votre stratégie d’engagement client au niveau supérieur durant les fêtes, afin de ravir vos clients et stimuler votre CA.
Tags : customer engagement, customer experience, customer relationship, crm, travelling, crm solutions/software, customer experience/engagement
     LogMeIn
By: Deltek     Published Date: Jul 10, 2019
Having real-time access to engagement information via a cloud-based, integrated, information infrastructure is critical in delivering high-value, on time engagements that always delight clients. So why do so many consulting firms fail in this area, that they constantly advise clients on? Enjoy a complimentary copy of ProjectManagement.com’s new white paper on how an effective information infrastructure will ensure client excellence. Author Andy Jordan, consulting firm owner and industry expert, reveals the 5 ways to exceed client expectations and how consulting firms can leverage technology to achieve client excellence. Download the white paper today!
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     Deltek
By: Selligent Marketing Cloud     Published Date: Mar 07, 2018
20% of customers will be responsible for 80% of profit – or so says The Pareto Principle, also known as the “rule of the vital few.” So, while marketers are trying hard to increase market share, they should be equally (or even more) concerned about nurturing the customer relationships they already have. That means finding ways to strengthen bonds with your best customers and figuring out how to turn good customers into better ones. Personalization, truly helpful support, data-driven contextual marketing, re-engagement strategies, gamification… There’s an almost overwhelming number of options out there, each touted as your golden key to an enduring bond with your users. In the pages that follow, you’ll learn about five strategies to drive engagement and retention with actionable tips from Selligent clients – top brands that are at the forefront of creating and sustaining customer loyalty.
Tags : customer engagement, marketing strategy, customer retention, omnichannel, multichannel, automation, loyalty, crm
     Selligent Marketing Cloud
By: Adobe     Published Date: Mar 03, 2017
The goal of a more positive and seamless engagement of clients is no longer a desire for the healthcare industry. It’s an absolute necessity. See how the right tools can help you create a dynamic enrollment process that you can continually adjust, test, and optimize in our guide, The New Doctor’s Order. Read the guide to learn the key components of a modern digital enrollment program, including: • Streamlined, mobile-optimized forms and digital signatures • Integrated workflows • Personalized communication and engagement
Tags : healthcare, workflow integration, digital enrollment, engagement, mobile-optimization
     Adobe
By: Adobe     Published Date: Jun 22, 2017
The goal of more positive and seamless engagement of clients is no longer a desire for the healthcare industry. It’s an absolute necessity. See how the right tools can help you create a dynamic enrollment process that you can continually adjust, test, and optimize in our guide, The New Doctor’s Order. Read the guide to learn the key components of a modern digital enrollment program, including: • Streamlined, mobile-optimized forms and digital signatures • Integrated workflows • Personalized communication and engagement
Tags : mobile optimization, integration, communication, engagement, streamlining
     Adobe
By: Adobe     Published Date: May 15, 2018
Adobe sits at the nexus of content, media, and marketing. Adobe provides an EMSS offering spanning marketing, advertising, analytics, and content management capabilities. Of the vendors included this study, Adobe maintains the highest degree of overall strategic focus on marketing and consumer engagement. Adobe is investing heavily in its platform’s core services to unify data, content, and shared functionality across products. Adobe stands out for its digital intelligence, content handling, and aggressive rollout of AI features. Reference clients praise Adobe for their application usability and account management.
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     Adobe
By: CA Technologies EMEA     Published Date: Apr 10, 2018
Il est plus difficile que jamais d’offrir une expérience parfaite. Pour véritablement capter l’intérêt et fidéliser vos clients, vous devez les combler en leur proposant des applications et services fiables et capables d’évoluer pour répondre à l’évolution de leurs besoins. Pour ce faire, vous devez pouvoir mesurer des métriques pertinentes, à savoir l’engagement, la fidélité et la satisfaction de vos clients. Il est également impératif que vous associiez agilité et qualité, pour faire des performances de vos applications l’objectif prioritaire pour toutes les parties prenantes au sein de votre entreprise, des équipes métier au marketing en passant par l’IT. Enfin, vous devez préparer votre activité pour l’avenir, en adoptant rapidement les technologies et innovations les plus récentes qui permettront de répondre aux attentes de vos clients, voire de les dépasser.
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     CA Technologies EMEA
By: Virgin Pulse     Published Date: Nov 19, 2010
Participation in traditional employee health programs averages less than 15%, while Virgin HealthMiles participation averages 40%. What drives these higher rates and keeps employees engaged long after the program launch? Through survey results from employees and best practices from our clients, you'll discover what impacts participation from the experts.
Tags : virginhealth miles, healthcare, employee health, costs, wellness, ppaca, legislation, participation
     Virgin Pulse
By: LogMeIn     Published Date: Jan 15, 2014
A Quick Guide for More Profitable Sales Meetings.
Tags : logmein, client expectations, sales meetings, sales, build relationships, business solutions, share information, engage clients
     LogMeIn
By: join.me     Published Date: Jan 29, 2014
A Quick Guide for More Profitable Sales Meetings.
Tags : logmein, client expectations, sales meetings, sales, build relationships, business solutions, share information, engage clients
     join.me
By: Tharpe Robbins     Published Date: Mar 05, 2015
Many companies are adding integrated recognition and reward strategies specifically to engage employees, enhance the employee experience, and drive shared responsibility for reaching corporate goals throughout the organization. This white paper from TharpeRobbins shows you how performance-driven rewards help our clients move beyond traditional service and safety reward programs to new levels of employee recognition.
Tags : employee engagement, rewards, awards, recognition, performance recognition, length-of-service recognition, organization performance, attract talent
     Tharpe Robbins
By: AppNexus     Published Date: Apr 04, 2017
Email marketing is one of digital media’s most effective channels. Inside the inbox, marketers can capture the consumer’s undivided attention in a uniquely intimate environment, creating a perfect opportunity for meaningful brand engagement and driving new purchase transactions. However, with open rates for even the most effective brands hovering around 25%, there is huge opportunity for marketers to reach their customers with impactful formats on the open internet to successfully engage them across the marketing funnel. Download the free eBook “Beyond The Inbox: How To Transform Your Email Marketing Platform Into An Omnichannel Solution” to learn: • How to rapidly build an omni-channel solution for your clients • How AppNexus can help your platform reach your marketer’s customers most cost-effectively • How AppNexus ensures complete security for your client’s CRM data assets ?
Tags : appnexus, email marketing, omni-channel, crm data, branding, marketing, brand engagement, customer engagement
     AppNexus
By: SubscriberMail     Published Date: Dec 12, 2008
The benefits of addressing the image suppression issue are significant. A recent controlled study by SubscriberMail demonstrated the response improvements gained by optimizing an email message to have impact even when images are not displayed. In this study, an email message that was not optimized for image suppression was sent to a test panel of approximately 50,000 subscribers. Simultaneously, a panel of similar makeup received a version of the same message optimized for non-graphical display. Compared to the non-optimized version, the optimized version saw an 87 percent increase in clicks.
Tags : subscribermail, image blocking, image suppression, email marketing services/software
     SubscriberMail
By: Cisco     Published Date: Nov 30, 2016
Every sales professional has experienced the frustration of the follow-up to a meeting — the unanswered voice messages, wasted emails, or the “not interested” replies. Traditional follow-up techniques often fail because they don’t feel personal enough to the customer. Meanwhile, reaching out to prospects in-person isn’t always practical because on-site meeting invites may be costly or inefficient.
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     Cisco
By: Cisco     Published Date: Nov 30, 2016
Are meetings a “soul sucking waste of time,” as a columnist for the British newspaper The Guardian suggests?1 They could be if they’re unproductive, boring, too many of them, or all of the above. The solution may lie in technology, if used properly. “Technology is essential to innovating the conference call and boosting staff engagement,” according to a Harvard Business Review column.2 Video, for instance, may enhance “connectedness between participants” and help them see reactions to one another’s ideas.3
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     Cisco
By: Net Atlantic     Published Date: Sep 10, 2010
Net Atlantic's free on-demand webinar, Solutions for Email Subscriber Management, covers several ways to manage your subscribers to maximize deliverability, including permission options, suppression files, re-engagement campaigns, and more. Your relationship with your clients is the most important factor in your success. A good email service provider should provide you with the tools to help you engage your subscribers successfully. View It Now - On Demand! Recorded Live on September 2, 2010
Tags : net atlantic, subscriber email, email management, deliverability, webinar, esp, crm, social media
     Net Atlantic
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