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engagement

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By: Samsung     Published Date: Feb 02, 2016
The interactive storefront helps attract new customers, deepen engagement and build brand loyalty.
Tags : samsung, customer engagement, display, digital
     Samsung
By: Akamai Technologies     Published Date: Dec 05, 2018
Akamai now mitigates the more than 65% of the 10,000-plus yearly DDoS attacks against its Prolexic platform via proactive mitigation controls, in 0 seconds and with no customer impact. The number of DDoS attacks instantly mitigated via the Prolexic platform has increased exponentially over the past four years. We attribute this growth to our proactive engagement with customers, and the ability to implement and manage proactive mitigation postures based upon their baselined network traffic. Akamai has been detecting and successfully mitigating DDoS attacks in an industry-leading SLA for 15 years. We will illustrate how Akamai continues to lead the industry with new capabilities including advanced customer traffic profiling and proactive mitigation controls to ensure the best possible results during an actual DDoS event.
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     Akamai Technologies
By: IBM     Published Date: Jul 05, 2016
By modeling, analyzing, and improving their existing processes, Colorado-based, Elevations Credit Union has been able to drive out inefficiencies and increase their revenues by delighting their customers. IBM Blueworks Live is the tool that’s been at the heart of Elevations gaining visibility and insight into their existing processes, and helping them drive cross-enterprise engagement and viral cultural change. .
Tags : ibm, process improvement, business results, elevations credit union, ibm blueworks live, analytics, application services
     IBM
By: IBM     Published Date: Jul 19, 2016
This interactive demo demonstrates how IBM’s Behavior Based Customer Insight for Banking leverages predictive analytics to help you personalize customer engagement and deliver customized actions.
Tags : ibm, banking, finance, consumer insights, business intelligence, business anlytics
     IBM
By: IBM     Published Date: Jul 20, 2016
In this presentation you’ll see and learn: - How companies are implementing pre-hire reference assessments - What pre-hire assessments can do for your company - How they decrease turnover amongst high performers - Why they lead to higher employee job performance - How they enable top companies to identify the highest potential candidates available
Tags : ibm, employee engagement, smarter workforce, pre-hire assessments
     IBM
By: IBM     Published Date: Jul 20, 2016
- Learn how the best companies use online assessment analytics to predict candidate performance - Find out about the analytics intelligence used to improve quality of new hires - Learn how assessments can be used to maximize employee breakthrough performance
Tags : ibm, employee engagement, smarter workforce, pre-hire assessments, assessment analytics
     IBM
By: IBM     Published Date: Jul 21, 2016
Watch this webinar and learn how you can: - Hire for leadership behaviors - Identify high potential leaders in your organization - Develop your leadership pipeline
Tags : ibm, employee engagement, smarter workforce, pre-hire assessments, assessment analytics
     IBM
By: IBM     Published Date: Jul 20, 2016
Join this webcast and learn: 1. Leveraging your workforce analytics data to make better talent decisions to maximize business performance 2. The power of candidate experience and engagement throughout your hiring and onboarding process 3. Best-in-class examples from industry experts to help you get started
Tags : ibm, ibm smarter workforce, work trends, employee acquisition, recruiting, recruiters, talent
     IBM
By: IBM     Published Date: Jul 20, 2016
This white paper summarizes recommendations that will encourage enthusiasm for workforce analytics and active employee participation, using the FORT (Feedback, Opt-in, Reciprocal, Transparent) framework.
Tags : ibm, workforce analytics, hr analytics, human resources, employee engagement, employee participation
     IBM
By: IBM     Published Date: Jul 21, 2016
View this video to learn: - How to "push the needle" for your business by streamlining your census survey - How and why to implement pulse surveys - Why analytics can be a game changer for your organization
Tags : ibm, smarter workforce, employee engagement, employee voice, business results, census survey, pulse survey
     IBM
By: IBM     Published Date: Aug 09, 2016
Download this white paper to learn: - How you can scale the expertise of your best agent using cognitive technology - The 5-step process behind how Watson Engagement Advisor works - What you can do to improve customer engagement
Tags : ibm, watson, customer engagement, customer experience, cognitive computing, watson engagement advisor, millennials
     IBM
By: IBM     Published Date: Oct 11, 2016
As digital transformation accelerates, the opportunity to engage customers digitally has never been greater — but so has the threat of not delivering great customer experiences. In order for customer insights professionals to compete, the use of customer understanding to optimize experiences at scale must be at the heart of all digital transformation initiatives. Digital intelligence provides a vision and approach that captures a holistic view of the customer in order to optimize digital interactions, engagements, and experiences. During his talk James McCormick will describe the vision and need for digital intelligence; the approach needed to make it a strategic initiative, and ultimately, how it will provide a competitive advantage.
Tags : ibm, commerce, customer analytics, digital intelligence, customer experience
     IBM
By: OpenText     Published Date: May 26, 2017
Today’s fast-moving consumer market is putting pressure on manufacturers to be able to share digital product information seamlessly and quickly across retail and distribution channels. A centralized digital asset management platform helps to simplify the distribution of digital information across the extended enterprise.
Tags : opentext, manufacturing, retailer, distributor
     OpenText
By: Genesys     Published Date: Jun 06, 2017
Get this eBook now to learn: - How to engage with your customers in an ultra-connected world - How to make your customer engagement operations easy and efficient - Why it’s time for an all-in-one cloud contact center solut
Tags : genesys, customer experience, customer relationship management, contact center, cloud contact center, customer engagement
     Genesys
By: Genesys     Published Date: Jun 08, 2018
In Gartner’s 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, Genesys has once again maintained a leadership position. Placed furthest among all vendors in completeness of vision for 10 years and counting, our position continues to validate our mission to power the world’s best customer engagement solutions for organizations of all sizes—both in the cloud and on-premises. And according to Gartner peer insights, customers agree. “Great implementation that was on-time and on-budget!” — CTO in the finance industry “Solid platform with a lot of features at a reasonable cost.” — IT Manager of Software Engineering in the Services Industry Get the report now to learn: • How contact center vendors compare and which quadrant they are aligned to • Analyst views on the strengths and cautions of all participating vendors • How to evaluate key criteria to guide your decision-making process
Tags : contact center, infrastructure, customer engagement, cloud, on-premises
     Genesys
By: Genesys     Published Date: Jul 13, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
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     Genesys
By: Rosetta Stone     Published Date: Nov 02, 2017
Technology can be used to improve educational outcomes for ELLs and to promote school engagement for their families. Technology tools can help accelerate language development while minimizing the digital divide and the “learning gap” for ELLs and their families.
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     Rosetta Stone
By: Zendesk     Published Date: Jun 26, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers. Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
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     Zendesk
By: Evariant     Published Date: Apr 09, 2018
Every consumer or patient call into a health system’s call center is an opportunity to create a highly-personalized experience that ensures patient loyalty and extends patient lifetime value. Healthcare providers have a tremendous opportunity to invest in solutions and processes that can transform their call center into a profit center by driving smarter patient engagement. Yet, the majority of call centers today do not deliver the robust, personalized support capabilities today’s patients and consumers expect, and the current healthcare marketing environment demands. Download your free copy of this eBook to learn how to make the transformation from traditional call center to strategic patient engagement engine that drives growth in patient acquisition and lifetime patient value.
Tags : patient experience, call center, improved care continuum, access center, customer experience, patient journey
     Evariant
By: Evariant     Published Date: Jul 02, 2018
Every consumer or patient call into a health system’s call center is an opportunity to create a highly-personalized experience that ensures patient loyalty and extends patient lifetime value. Healthcare providers have a tremendous opportunity to invest in solutions and processes that can transform their call center into a profit center by driving smarter patient engagement. Yet, the majority of call centers today do not deliver the robust, personalized support capabilities today’s patients and consumers expect, and the current healthcare marketing environment demands. Download your free copy of this eBook to learn how to make the transformation from traditional call center to strategic patient engagement engine that drives growth in patient acquisition and lifetime patient value.
Tags : patient experience, call center, improved care continuum, access center, customer experience, patient journey
     Evariant
By: IBM     Published Date: May 16, 2017
When the CMO Council recently asked more than 200 senior marketing decision makers how effectively they have aligned physical and digital experiences, half admitted that these integrated experiences were selective, at best. Yet it is alignment, consistency and connection that drive the foundational relationship between the brand and the buyer. The CMO Council, in partnership with IBM, will host a one-hour interactive webcast with industry-leading media, entertainment and telecommunications marketers to discuss how audience insights across the digital and physical experience have been turned into action, allowing these brands to personalize and enrich each engagement. Multiple case studies will also be discussed during the webcast that focus on the power of segmentation and innovations around cognitive computing.
Tags : technology efficiency, market dynamics, data privacy, data security, device management, platform management, enterprise management
     IBM
By: Progress     Published Date: Mar 26, 2018
The transition to value-based outcomes, an aging population, and new mobile and wearable and chat bot technologies are driving changes across every aspect of the healthcare industry. Advances in digital health technologies hold great promise that healthcare can be delivered in smarter, simpler, and more cost effective ways. Mobile technologies can foster patient engagement, enhance care team communication, reduce cost of delivery, and improve the healthcare experience for both patients and their providers. The key is figuring out which apps to tackle first. This document outlines a few of the key use cases that are showing positive impact. While this isn’t an exhaustive list, it provides several great places to start on the digital health innovation journey.
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     Progress
By: InfoPro Learning     Published Date: May 16, 2018
This webinar replay explains why a strong onboarding experience is founded on organizational values and a culture of learning.
Tags : onboarding training, onboarding program, onboarding experience, corporate training, elearning, e-learning, corporate learning, corporate training programs
     InfoPro Learning
By: Kronos     Published Date: Sep 20, 2018
Advanced analytics tools can help SMB retailers trim expenses while simultaneously improving shopper/associate engagement. Armed with big data insight into the performance of individual associates and stores small- and mid-size retailers can close the gap on the industry’s biggest players. Download this Retail IQ report and discover how retailers both big and small can benefit from cutting-edge insight into the performance of their workforce to better schedule, plan and assign tasks.
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     Kronos
By: Valerie Schlitt Associates     Published Date: Aug 01, 2017
This Executive Summary is the second part of a two-content piece series to help B2B marketing and sales executives understand and optimize the telemarketing landscape as it exists today. We've heard that cold calling is dead, but is it really? Read Part Two and learn how the experts overcome appointment-setting challenges; read your peers' take on what's working in B2B engagement strategies, and get our handy checklist that can help you evaluate B2B lead generation experts for appointment setting, yours included.
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     Valerie Schlitt Associates
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