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By: Microsoft     Published Date: Oct 12, 2017
Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
Tags : customer service, customer loyalty, digital trends, multiple channels, microsoft
     Microsoft
By: Microsoft     Published Date: Jan 24, 2018
Dieser Leitfaden stellt einen strukturierten Ansatz für die Entwicklung von Cloud-Anwendungen vor, die skalierbar, stabil und hochverfügbar sind. Die Anleitung in diesem E-Book soll Ihre Architekturentscheidungen unterstützen, unabhängig von Ihrer Cloud-Plattform. Wir werden Azure verwenden, damit wir die bewährten Methoden weitergeben können, die wir aus langjährigen Kundenengagements gelernt haben.
Tags : entwerfen, ihrer, azure, anwendung, entwurf, selbstheilung, anlegen, koordinierung
     Microsoft
By: DellEMC and Intel®     Published Date: Oct 25, 2017
In this digital economy, organizations are looking to technology as a competitive differentiator in driving higher engagement with customers, enabling new business models and staying ahead of the competition. CIOs are at the core of the transformation agenda, balancing between operational efficiency and forward thinking projects. In both instances, servers are the bedrock of the modern software-defined data center and the key to building a flexible, efficient and cloud-enabled infrastructure. Learn more about Dell EMC enterprise solutions in collaboration with Intel®. Intel Inside®. New Possibilities Outside. Intel® Xeon® processor Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries
Tags : ultrabook, celeron, celeron inside, core inside, intel, intel logo, intel atom, intel atom inside
     DellEMC and  Intel®
By: DellEMC and Intel®     Published Date: Oct 25, 2017
In this digital economy, organizations are looking to technology as a competitive differentiator in driving higher engagement with customers, enabling new business models and staying ahead of the competition. CIOs are at the core of the transformation agenda, balancing between operational efficiency and forward thinking projects. In both instances, servers are the bedrock of the modern software-defined data center and the key to building a flexible, efficient and cloud-enabled infrastructure. Intel Inside®. Intel otwiera nowe mozliwosci. Intel® Xeon® processor Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries
Tags : ultrabook, celeron, celeron inside, core inside, intel, intel logo, intel atom, intel atom inside
     DellEMC and  Intel®
By: DellEMC and Intel®     Published Date: Oct 25, 2017
In this digital economy, organizations are looking to technology as a competitive differentiator in driving higher engagement with customers, enabling new business models and staying ahead of the competition. CIOs are at the core of the transformation agenda, balancing between operational efficiency and forward thinking projects. In both instances, servers are the bedrock of the modern software-defined data center and the key to building a flexible, efficient and cloud-enabled infrastructure. Learn more about Dell EMC enterprise solutions in collaboration with Intel®. Intel Inside®. Nya möjligheter på utsidan. Intel® Xeon® processor Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries
Tags : ultrabook, celeron, celeron inside, core inside, intel, intel logo, intel atom, intel atom inside
     DellEMC and  Intel®
By: DellEMC and Intel®     Published Date: Oct 25, 2017
In this digital economy, organizations are looking to technology as a competitive differentiator in driving higher engagement with customers, enabling new business models and staying ahead of the competition. CIOs are at the core of the transformation agenda, balancing between operational efficiency and forward thinking projects. Learn more about Dell EMC enterprise solutions in collaboration with Intel®. Intel Inside®. Para un mundo de nuevas posibilidades. Procesador Intel® Xeon® Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, el logotipo de Intel, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, el logotipo de Intel Inside, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi y Xeon Inside son marcas comerciales de Intel Corporation o de sus filiales en Estados Unidos y/o en otros países.
Tags : ultrabook, celeron, celeron inside, core inside, intel, el logotipo de intel, intel atom, intel atom inside
     DellEMC and  Intel®
By: DellEMC and Intel®     Published Date: Oct 25, 2017
Dans notre économie numérique, les entreprises considèrent la technologie comme un facteur de différenciation qui leur permet de renforcer leur engagement auprès de leurs clients, de créer de nouveaux modèles métiers et de conserver un avantage concurrentiel. Les directeurs IT sont au coeur de la transformation. Ils sont là pour parvenir au meilleur équilibre entre efficacité opérationnelle et projets visionnaires. Dans les deux cas, les serveurs sont à la base du datacenter software-defined moderne et sont indispensables à la création d’une infrastructure flexible, efficace et prête pour le Cloud. Les serveurs Dell EMC PowerEdge équipés du processeur Intel ® Xeon ® offrent une infrastructure sans souci, sécurisée et évolutive, sans compromis. Intel Inside® pour de nouvelles possibilités. Processeur Intel® Xeon® Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, le logo Intel, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, le logo Intel Inside, Intel vPro, Itanium, Itanium Inside
Tags : ultrabook, celeron, celeron inside, core inside, intel, le logo intel, intel atom, intel atom inside
     DellEMC and  Intel®
By: Dell and VMWare     Published Date: Dec 15, 2017
In this digital economy, organizations are looking to technology as a competitive differentiator in driving higher engagement with customers, enabling new business models and staying ahead of the competition. CIOs are at the core of the transformation agenda, balancing between operational efficiency and forward thinking projects. In both instances, servers are the bedrock of the modern software-defined data center and the key to building a flexible, efficient and cloud-enabled infrastructure. Dell EMC PowerEdge servers deliver a worry-free infrastructure that is secure and scalable, with no compromises. Intel Inside®. New Possibilities Outside. Intel® Xeon® processor Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and
Tags : ultrabook, celeron, celeron inside, core inside, intel, intel logo, intel atom, intel atom inside
     Dell and VMWare
By: Dell and VMWare     Published Date: Dec 15, 2017
In this digital economy, organizations are looking to technology as a competitive differentiator in driving higher engagement with customers, enabling new business models and staying ahead of the competition. CIOs are at the core of the transformation agenda, balancing between operational efficiency and forward thinking projects. In both instances, servers are the bedrock of the modern software-defined data center and the key to building a flexible, efficient and cloud-enabled infrastructure. Dell EMC PowerEdge servers deliver a worry-free infrastructure that is secure and scalable, with no compromises. Intel Inside®. Para un mundo de nuevas posibilidades. Procesador Intel® Xeon® Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, el logotipo de Intel, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, el logotipo de Intel Inside, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi y Xeon Inside son marcas comerciales de Intel Corporat
Tags : ultrabook, celeron, celeron inside, core inside, intel, el logotipo de intel, intel atom, intel atom inside
     Dell and VMWare
By: Senn Delaney     Published Date: Dec 15, 2009
A positive customer experience is a critical competitive differentiator it today's stuttering economic climate. Yet consumers are giving companies a failing grade at a time when the need to be customer centric is being put to the test as never before. This whitepaper by Senn Delaney partner and executive vice president Bill Parsons helps leaders consider whether their company's culture is really as customer-centric as it should be.
Tags : senn delaney, customer focused, brand management, customer-centric, employee management, employee engagement, other
     Senn Delaney
By: Senn Delaney     Published Date: Jul 13, 2010
CEOs and their senior leadership of most major corporations are usually highly proficient individuals who run their business units or functions efficiently but they may not work as well together to guide the overall firm.
Tags : senn delaney, customer focused, enterprise leadership, shared service, brand management, customer-centric, employee management, employee engagement
     Senn Delaney
By: Senn Delaney     Published Date: Mar 10, 2009
Senn Delaney President and CEO Jim Hart shares surprising results of a Thriving Global Leadership Study of thousands of leaders across 60 industries and 50 countries. The survey discovered a dramatic difference between those who are facing these times of crisis with what is defined as a high-thriving state of mind and those with a lower-thriving state of mind.
Tags : senn delaney, state of mind, high thriving, measurement, customer focused, brand management, customer-centric, employee management
     Senn Delaney
By: Senn Delaney     Published Date: Oct 22, 2009
To the casual observer, aircraft manufacturer Airbus UK and pharmaceutical giant GlaxoSmithKline (GSK) wouldn't appear to share a lot of common ground. Some would say that the worlds of building airplanes and producing the next blockbuster wonder-drug are light years apart. A closer look shows that these two organizations are more similar than one might initially think.
Tags : senn delaney, gsk, customer focused, brand management, customer-centric, employee management, employee engagement, other
     Senn Delaney
By: Senn Delaney     Published Date: Aug 21, 2008
Through a collaborative, groundbreaking study with three prominent U.S. business schools, Senn Delaney has discovered that people who operate from a unique set of three core principles consistently perform at the top 10 percent of performance ratings. The joint study and subsequent research and surveys led to creation of our new, evidence-based, practical performance model that can be taught, practiced, reinforced, applied and measured.
Tags : senn delaney, global information, customer focused, brand management, customer-centric, employee management, employee engagement, other
     Senn Delaney
By: Senn Delaney     Published Date: Aug 21, 2008
Mergers and acquisitions are a fact of life in today's highly competitive global business environment. Unfortunately, up to one third of mergers fail within five years, and as many as 80 percent never live up to their full potential. A great deal of evidence indicates that the ultimate success of mergers and the amount of time it takes to get them on track is determined by how well the cultural aspects of the transition are managed.
Tags : senn delaney, mergers, acquisitions, sbc, at&t, customer focused, brand management, customer-centric
     Senn Delaney
By: Senn Delaney     Published Date: Aug 19, 2008
Successful health care leaders are treating ailing systems with a healthy dose of innovative solutions. Senn Delaney CEO and President Jim Hart discusses key issues facing health care leaders today, innovative solutions for dealing with them, and provides a series of thought-provoking questions to help you gauge the health of your organization's culture.
Tags : senn delaney, customer focused, brand management, customer-centric, employee management, employee engagement, other
     Senn Delaney
By: Senn Delaney     Published Date: Aug 21, 2009
Interview with Ohio State University President Dr. Gordon Gee The Ohio State University President Dr. Gordon Gee discusses his passion and progress on creating a "One University", high-performance culture to take the largest university in the U.S. from excellence to eminence. On the global stage, it is part of his vision to build a new model for the university of the 21st century: more agile, more responsive, less insular and less bureaucratic.
Tags : senn delaney, customer focused, brand management, customer-centric, employee management, employee engagement, other
     Senn Delaney
By: Senn Delaney     Published Date: Sep 05, 2008
It's become a business imperative to maximize operational effectiveness, trim costs, standardize and streamline processes, achieve economies of scale and increase competitive advantage. Today's most successful leaders do this in a way that balances the greater good of the enterprise with the competing demands of their autonomous businesses that must respond to the individual needs of their markets. A more collaborative model that helps leaders of complex businesses to maximize effectiveness is gaining traction. Four prominent business leaders discuss their challenges and successes in shifting to this shared business model.
Tags : senn delaney, customer focused, brand management, customer-centric, employee management, employee engagement, other
     Senn Delaney
By: Limelight Networks     Published Date: Jul 01, 2011
Create your own tablet-worthy site, and make your marketing work harder. This report shows you how to: . Take advantage of the tablet as a high-end media experience . Create experiences that support unique tablet behavior . Increase engagement by leveraging user-generated content
Tags : mobile marketing, tablet-worthy site, mobile website, ipad site, limelight networks, content delivery, content delivery network, cdn
     Limelight Networks
By: Limelight Networks     Published Date: Aug 08, 2011
Learn how to use mobile to generate the highest consumer engagement and conversion rates by customizing the mobile experience, scaling for delivery across mobile devices, and connecting the online and offline worlds.
Tags : limielight networks, mobile commerce, mobile marketing, mobile shopping, mobile strategy, mobile retail
     Limelight Networks
By: Limelight Networks     Published Date: Nov 02, 2011
Learn how to turn content assets into online consumer engagement and higher web conversions.
Tags : content assets, content marketing, engagement, web conversion, limeilght, strategic marketing, master, search marketing agencies
     Limelight Networks
By: Reevoo     Published Date: Apr 17, 2012
Shopping has always been social - whether we're buying a camera, booking a holiday or renting a car. People buy from people and discuss their decisions. Today, social commercie is back in a big way. The travel industry has fully embraced the power of the crowd and it's hard to find a serious travel site that doesn't have some form of traveller reviews. In thisebook, you will learn about weaving social engagement into every step of the new booking journey to make it easy for people to book with you and share their great experience with others.
Tags : reevoo, travel, booking, social media, e-commerce, digital, online, websites
     Reevoo
By: Reevoo     Published Date: Apr 17, 2012
Shopping has always been social - whether we're buying a camera, booking a holiday or renting a car. People buy from people and discuss their decisions. Today, social commercie is back in a big way. The travel industry has fully embraced the power of the crowd and it's hard to find a serious travel site that doesn't have some form of traveller reviews. In thisebook, you will learn about weaving social engagement into every step of the new booking journey to make it easy for people to book with you and share their great experience with others.
Tags : reevoo, marketing, social media, digital, online, social purchase, interactive marketing, web analytics
     Reevoo
By: Keas     Published Date: Sep 17, 2013
Keas surveyed more than 100 Human Resource Executives across the United States via an online survey between July 31 and August 16, 2013. This survey tracked HR executive opinions on HR topics and plans and priorities for the 2014 calendar year. The survey revealed health and wellness programs are taking center stage in employee engagement and retention. With healthcare costs and obesity-related diseases on the rise and wellness incentives baked into the Affordable Care Act (ACA), this will be the first year health will play a major role in health benefits as organizations integrate preventative care programs to manage costs.
Tags : health and wellness, wellness programs, health and wellness programs, aca, affordable care act, hr trends
     Keas
By: Crowdtap     Published Date: Mar 21, 2013
Learn why the next evolution of social marketing is Collaborative Marketing. Brands that are closest to those who buy, use, and advocate for their products win.
Tags : marketing insights, research, insights, marketing metrics, peer influence, peer influencer, influencer community, brand influence
     Crowdtap
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