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By: Clarus Systems     Published Date: Mar 18, 2008
Clarus Systems, Inc. has collaborated with IQ Services to deliver technology independent testing solutions that enhance end-to-end voice process lifecycle management within the contact center. The goal is to ensure a positive customer experience by incorporating voice testing and monitoring into every step of your contact center's life cycle - resulting in confidence that your solution works as designed.
Tags : itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
     Clarus Systems
By: Tripwire     Published Date: Jan 30, 2008
Learn from industry analysts how IT organizations are using configuration management to meet compliance requirements and instill best practices. Find out how these organizations are applying the resulting processes to enhance security and improve operational efficiency in order to increase their level of service delivery.
Tags : cmdb, change management, configuration management, risk management, compliance, idg, tripwire, lifecycle management
     Tripwire
By: Solidcore     Published Date: Jan 28, 2008
Are you about to implement change management using BMC Remedy Service Management or BMC IT Service Management for Mid-sized Businesses (a.k.a. Magic or Service Desk Express)? Have you already implemented one of these systems and want to maximize the return on your investment? Get this white paper to see how others have optimized their change management implementation approach to derive the most value from their investment by adding closed-loop control.
Tags : cmdb, change management, service management, bmc, remedy, bmc remedy, it management, roi
     Solidcore
By: Elementool Inc.     Published Date: Jan 28, 2008
Here’s a test: Can you list all the issues your software team is working on now? Can you sort them by severity, priority, features affected, and other criteria such as whether the issue is a bug, customer request, or product enhancement? Can you show the histories of all related comments and actions? Can you distribute this information easily to concerned individuals — showing only the information relevant to them?
Tags : bug tracking, project management, software development, effective management process, defect tracking, software testing, quality assurance, quality control
     Elementool Inc.
By: Supply Chain Connect     Published Date: Jan 24, 2008
Supply chain-centric organizations face unique challenges in today’s rapidly-changing marketplace. A variety of macro-industry factors, combined with the dynamic nature of their business, have made operations increasingly complex. As a result, there is an urgent need for tools that enable complete visibility into and enhanced management of inventory and related events and activities.
Tags : inventory, inventory control, scm, supply chain, supply chain connect, vendor managed inventory, collaboration, collaborating
     Supply Chain Connect
By: Solidcore     Published Date: Jan 15, 2008
Assure SOX compliance and address key questions asked by SOX auditors with simple change management enhancement.
Tags : 
     Solidcore
By: GlobalSCAPE     Published Date: Jan 08, 2008
Patton Harris and Rust and Associates has 13 branches.  Management and IT needed a way to help these offices work on projects together to optimize company resources.  Using GlobalSCAPE WAFS gave PHR+A fast file access across branches using minimal system resources. No management is required as it operates in the background and real time byte level differencing not only reduces bandwidth usage and spikes but also the changes are sent as they happen – not when they are needed.
Tags : wafs, wan, wans, wide area networks, file transfer, file transmission, secure file transfer, mft
     GlobalSCAPE
By: GlobalSCAPE     Published Date: Jan 08, 2008
AON’s Human Capital division needed a better way to automate their data transfer processes. They wanted a simple yet flexible system that didn’t require customization to adapt to growing needs.  They wanted to consolidate their sensitive data transfers and ensure the security of this data and to provide integration with current workflow and key legacy applications. AON deployed the GlobalSCAPE EFT (Enhanced File Transfer) server.
Tags : file transfer, file transmission, eft, mft, secure file transfer, data transfer, data transmission, globalscape
     GlobalSCAPE
By: GlobalSCAPE     Published Date: Jan 08, 2008
Williams Lea is a leading global provider of customized corporate information solutions. The company needed to reliably, easily and securely transfer sensitive files and implement a system to share files and ensure a business continuity/disaster recovery plan.  Today, Williams Lea uses the GlobalSCAPE’s Enhanced File Transfer (EFT) solution to provide secure protocol support and encryption to protect data in transit and at rest.
Tags : eft, enhanced file transfer, managed file transfer, mft, disaster recovery, business continuity, data protection, globalscape
     GlobalSCAPE
By: Computhink     Published Date: Nov 30, 2007
The Marin Community Foundation (MCF) was established in 1986 with the assets of a trust created by long-time Marin residents Leonard and Beryl H. Buck. From the start, MCF’s mission was to use philanthropic contributions to help improve the human condition and enhance the quality of life in Marin County, CA. An unintended consequence was that they were swimming in paper.
Tags : electronic document, document management, information management, case study, marin, mcf, marin community foundation, workflow
     Computhink
By: Appistry     Published Date: Oct 11, 2007
Learn why GeoEye chose Appistry EAF to reduce development and operational cost and complexity, and enhance the company's agility in meeting the evolving needs of its customers.
Tags : application, application performance, application performance management, application fabric, application fabrics, grid computing, appistry
     Appistry
By: Blue Lane     Published Date: Aug 31, 2007
Needing to implement a patch management solution to comply with SAS 70, Davidson found the solutions on the market lacking. They either required significant resources to test all patches, or were expensive automated solutions. Then, Davidson learned about Blue Lane Technologies, a concept that Davidson loved.
Tags : server virtualization, server security, network security, patch management, sas70, sas 70, compliance, sox compliance
     Blue Lane
By: TRIRIGA     Published Date: Jul 27, 2007
Leaders in every industry perform sale-leaseback transactions to unlock the value of real estate, improve the balance sheet and realize tax benefits. The paper discusses how sale-leasebacks enhance financial ratios, elevate operations and re-focus real estate strategies on profitability rather than logistics.
Tags : sales-leaseback, sale-leaseback, sales leaseback, sale leaseback, real estate, balance sheet, tax benefits, leased properties
     TRIRIGA
By: ServicePower     Published Date: Jul 03, 2007
Technology can prove to be a vital component in the quest for service profitability. However, there is a lot of technology out there targeted at field service organizations which has evolved to the point where its introduction in customer-facing functions can significantly enhance organizational productivity.
Tags : customer experience, customer service, productivity, sales automation, marketing automation, messaging, servicepower, service chain
     ServicePower
By: Infor     Published Date: May 04, 2007
What Distinguishes Strategic CFOs? What are their secrets? Why do CEOs consider their guidance so critical? How do they provide critical insight that enhances strategic planning and decision-making? Find out how strategic CFOs set themselves apart from the rest... and apply their secrets to your financial organization.
Tags : sox, sarbox, sarbanes-oxley, sarbanes oxley, financial, cfm, corporate financial management, finance
     Infor
By: Infor     Published Date: Apr 19, 2007
This paper includes a comparison between using RFID and barcoding for asset management as well as real-life examples of how RFID technology is being used by enterprising organizations today to gain significant time savings and enable better asset and maintenance management.
Tags : wireless, wireless hardware, wireless infrastructure, rfid, radio frequency, mobile data systems, asset management, barcode
     Infor
By: IBM     Published Date: Nov 06, 2006
Download this paper to learn why IBM believes that the real business value of IPC voice systems is reflected in improved employee productivity, enhanced business processes, and the ability to deliver more responsive services and offerings.
Tags : voip, converge, productivity, convergence, communications convergence, voice over ip, ip telephony, ip faxing
     IBM
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