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By: ServicePower     Published Date: Jul 03, 2007
Technology can prove to be a vital component in the quest for service profitability. However, there is a lot of technology out there targeted at field service organizations which has evolved to the point where its introduction in customer-facing functions can significantly enhance organizational productivity.
Tags : customer experience, customer service, productivity, sales automation, marketing automation, messaging, servicepower, service chain
     ServicePower
By: Cisco     Published Date: Dec 27, 2017
The market for communications is shifting to one in which multi-modal interactions will become the norm. Voice, video, and messaging Communications and Collaboration will drive the future of this market. As messaging becomes a larger part of the Communications landscape, Mobile Collaboration is poised to take on a larger enterprise role, by way of shifting email to more of a confirmation tool. Moreover, the convergence of content types under UCC will be greatly enhanced by a categorized and dynamic ontology-driven knowledge framework that goes beyond search. Once the framework supports are in place, UCC will accelerate its momentum at an even greater rate than it already is today. This Research Note identifies the new elements of UCC and how enterprises can plan for the shift to multi-modal communications.
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     Cisco
By: Dell EMC     Published Date: Feb 14, 2019
Artificial intelligence (AI) is a transformative technology that will change the way organizations interact and will add intelligence to many products and services through new insights currently hidden in vast pools of data. In 2017 alone, venture capitalists invested more than $11.7 billion in the top 100 Artificial Intelligence startups, according to CB Insights1, and the breadth of Artificial Intelligence applications continues to grow. While human-like intelligence will remain the stuff of novels and movies for the near future, most organizations can and should explore practical Artificial Intelligence projects. This technology has the potential to: • Improve productivity of internal applications • Increase revenue through enhanced customer interacton and improved customer acquisiiton • Reduce costs by optimizing operations • Enhance products and services with "smart" functionality such as vision and voice interaction and control This paper provided by Dell and Intel® gives executi
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     Dell EMC
By: Alert Logic and Rackspace     Published Date: Jun 20, 2014
To comply with today’s government and industry mandates, such as PCI, Sarbanes-Oxley, HIPAA and GLBA, log data must be collected, regularly reviewed and archived. In addition, regular analysis and forensics can also be performed on the same log data to enhance overall security and availability. This paper discusses the challenges associated with effective log management and enables you to better define best practices and requirements for log management projects, as well as log management and review solutions.
Tags : alert logic, rackspace, log management, automated log management, pci, hipaa, glba, log data
     Alert Logic and Rackspace
By: Alert Logic and Sungard Availability Services     Published Date: Jun 20, 2014
To comply with today’s government and industry mandates, such as PCI, Sarbanes-Oxley, HIPAA and GLBA, log data must be collected, regularly reviewed and archived. In addition, regular analysis and forensics can also be performed on the same log data to enhance overall security and availability. This paper discusses the challenges associated with effective log management and enables you to better define best practices and requirements for log management projects, as well as log management and review solutions.
Tags : alert logic, sungard, log management, automated log management, pci, hipaa, glba, log data
     Alert Logic and Sungard Availability Services
By: IBM     Published Date: Oct 13, 2015
This IDC iView will share results of a recent IDC study and provide insights you can use to better understand how advanced analytics strategies can help you enhance the experience for your audience, grow your viewers and advertisers, and increase revenues.
Tags : ibm, audience analytics, idc iview, research, strategy, technology
     IBM
By: IBM     Published Date: Apr 14, 2016
Information associated with consumers can provide a lot of value - if insights from that data can be quickly and accurately attained. This IDC iView will share results of a recent IDC study and provide insights you can use to better understand how advanced analytics strategies can help you enhance the experience for your audience, grow your viewers and advertisers, and increase revenues.
Tags : ibm, media, entertainment, audience analytics, idc, idc iview, customer experience/engagement, business intelligence
     IBM
By: Genesys     Published Date: Dec 11, 2013
Read Now: The Automatic Call Distributor (ACD) is no longer a core component in the contact center and has become a costly technology that is difficult to manage in a distributed enterprise environment. If you are looking to move away from your legacy call center infrastructure — to a modern, multi-channel Contact Center this white paper gives you a blueprint to modernization and replacing your ACD. Read this insightful resource to learn how building a multi-channel contact center based on IP/SIP technology can enable you to: • Enhance Customer Experience • Virtualize your customer service environment • Reduce Total Cost of Ownership (TCO) Get this whitepaper for best practices, and integration guidelines to help you transition to a modern, SIP/IP-based contact center environment. Read Now.
Tags : automatic call distributor, acd, contact senter, legacy call center infrastructure, multi-channel contact center, ip/sip technology, total cost of ownership, tco
     Genesys
By: Genesys     Published Date: Apr 25, 2013
In this paper, we’ll look at how investing in the right contact center solution can help transform your enterprise and enhance your business outlook.
Tags : contact center, customer service, contact center technology, process optimization, performance, change management
     Genesys
By: Genesys     Published Date: Jun 07, 2013
A look at how investing in the right contact center solution can help transform your enterprise and enhance your business outlook.
Tags : contact centers, customer service, solution, technical, technology, drive business, strategy
     Genesys
By: Oracle     Published Date: Mar 28, 2017
The ubiquitous nature of mobile devices can seemingly diminish their value, making them a commodity to be taken for granted. But their true power hasn’t begun to be tapped — especially by hoteliers. If seen as a gateway to operational efficiency, enhanced guest experiences and, most importantly, a better bottom line, mobility wouldn’t be overlooked. Which is exactly why it’s time to view it through a different prism — or risk being left behind by your competitors who will.
Tags : mobility, mobile, hoteliers, guest experience, oracle
     Oracle
By: Tidemark     Published Date: Feb 24, 2014
Learn how to improve your decision making, reduce risk and enhance business performance to maximize the efficiency of your organization.
Tags : cfo, business transformation, decision making, reduce risk, business performance, efficiency, finance
     Tidemark
By: BlackBerry     Published Date: Apr 13, 2010
Equipping staff with the right tools can enhance productivity, motivation and staff retention. Highly secure mobile email and data applications help mobile workers stay in touch and up-to-date with a wide range of business issues. Extending that streamlined anytime, anywhere access to mobile voice applications is the next frontier in worker empowerment.
Tags : blackberry, fixed mobile convergence, fmc, pbxvoip, smartphones, it communication, microsoft exchange, mobile device management
     BlackBerry
By: Cisco     Published Date: Sep 16, 2015
Modern manufacturers are adopting new plant architectures that enable a portfolio of enhanced and new capabilities.
Tags : manufacturing, architectures, supply chain, responsiveness
     Cisco
By: Amazon Web Services EMEA     Published Date: Sep 09, 2019
City leaders around the world are working to improve the quality of life and increase the number of useful services for their citizens, businesses, and visitors. Smart city initiatives are gaining attention in several countries, as administrators, industry, and citizens are working together to enhance their communities, cities, regions, and nations. After more than ten years of smart city hype, innovative projects have emerged, but few have provided a disruptive impact on the city system itself. Because every city is different, few of the existing models apply universally. An effective response requires leaders to consider a series of prerequisites: • Consider the local culture and the people • Prioritize basic needs and requests • Work at overcoming silos and encourage collaboration across departments • Consider each “smart” initiative as an integral part of an overall city system A smart city reflects a number of aspirations: efficiency, resiliency, connectedness, innovatio
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     Amazon Web Services EMEA
By: Amazon Web Services APAC     Published Date: Sep 19, 2019
City leaders around the world are working to improve the quality of life and increase the number of useful services for their citizens, businesses, and visitors. Smart city initiatives are gaining attention in several countries, as administrators, industry, and citizens are working together to enhance their communities, cities, regions, and nations. After more than ten years of smart city hype, innovative projects have emerged, but few have provided a disruptive impact on the city system itself. Because every city is different, few of the existing models apply universally. An effective response requires leaders to consider a series of prerequisites: consider the local culture and the people, prioritize basic needs and requests, work at overcoming silos and encourage collaboration across departments, and consider each “smart” initiative as an integral part of an overall city system. A smart city reflects a number of aspirations: efficiency, resiliency, connectedness, innovation, and su
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     Amazon Web Services APAC
By: Dell Storage     Published Date: Oct 17, 2011
The tight integration of DellT EqualLogic PS Series virtualized iSCSI SANs and VMware® vSphere virtualization software helps organizations enhance IT efficiency, expand virtualization throughout the IT infrastructure, and set the stage for cloud computing.
Tags : dell, technology, storage, infrastructure, data center, data management, cloud computing, virualization
     Dell Storage
By: Dell Storage     Published Date: Nov 08, 2011
The tight integration of DellT EqualLogic PS Series virtualized iSCSI SANs and VMware® vSphere virtualization software helps organizations enhance IT efficiency, expand virtualization throughout the IT infrastructure, and set the stage for cloud computing.
Tags : dell, technology, storage, infrastructure, data center, data management, cloud computing, virualization
     Dell Storage
By: Tribold.com     Published Date: May 09, 2013
Enterprise Product Management is essential for CSPs seeking to secure and enhance their market positions. The complexity of CSP product offerings creates a business environment that is slow and ill-equipped to meet ever-growing customer demands.
Tags : tribold, tribold epm, plm, product lifecycle management, enterprise product management
     Tribold.com
By: Marketo     Published Date: Jul 30, 2013
The goal of this guide is to arm B2B marketers with the ultimate resource for lead nurturing, whether you're just starting to think about lead nurturing in your business or are looking for ways to enhance and optimize your existing programs.
Tags : lead nurturing, b2b marketers, demand generation, b2b buying, b2b marketing, crm solutions/software, customer experience/engagement
     Marketo
By: Dome9     Published Date: Apr 25, 2018
As of May 2017, according to a report from The Depository Trust & Clearing Corporation (DTCC), which provides financial transaction and data processing services for the global financial industry, cloud computing has reached a tipping point1. Today, financial services companies can benefit from the capabilities and cost efficiencies of the cloud. In October of 2016, the Federal Deposit Insurance Corporation (FDIC), the Office of the Comptroller of Currency (OCC) and the Federal Reserve Board (FRB) jointly announced enhanced cyber risk management standards for financial institutions in an Advanced Notice of Proposed Rulemaking (ANPR)2. These proposed standards for enhanced cybersecurity are aimed at protecting the entire financial system, not just the institution. To meet these new standards, financial institutions will require the right cloud-based network security platform for comprehensive security management, verifiable compliance and governance and active protection of customer data
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     Dome9
By: Cisco     Published Date: Jan 12, 2016
Higher education has come under increasing scrutiny as never before due to rising costs, changes in future job requirements, and new forms of learning opportunities offered by non-traditional companies and institutions. Students and parents are rightfully questioning the value of higher education based on perceived outcomes as well as staggering student loans that in some cases could take a lifetime to pay back. While the value equation debate rages on, there is another phenomenon taking place. It is nothing short of a revolution regarding the advances in technology and how institutions of higher learning along with nontraditional organizations are utilizing these powerful new tools. These new tools include new mobile devices, enhanced and feature-rich learning management systems, data-feeding sensors, 3D printers, smart classrooms, smart buildings, and collaboration tools allowing students and faculty to collaborate just about anywhere face-to-face, virtually.
Tags : cisco, byod, connectivity, education, networking environment, digital revolution, higher education
     Cisco
By: Microsoft Dynamics CRM     Published Date: Mar 30, 2010
As global employment prospects lag behind a slow economic recovery, customers in many parts of the world are more cautious and better informed than ever. They have access to a wealth of information about the products and services they seek, much of it obtained from trusted sources almost immediately. Yet businesses have moved slowly to exploit emerging technologies and information sources like Twitter, Facebook and YouTube. As a result, customers often seem better informed about the products and services they buy than companies are about their customers. This imbalance presents a big challenge to companies struggling to avoid commoditisation and it could grow into a competitive disadvantage as customers demand more personalized service.
Tags : microsoft dynamic crm, productivity enhancement, customer service productivity, customer experience/engagement
     Microsoft Dynamics CRM
By: Cisco     Published Date: Jan 28, 2009
A secure network foundation from Cisco enables you to easily and cost-effectively add new users and applications as needed. In turn, this built-in flexibility helps your company stay competitive, react quickly to change, and expand to international markets, among other benefits. Here are some ways in which a secure Cisco network foundation can help you continue to enhance your company's productivity in the future.
Tags : cisco, secure network, wireless data connectivity, cisco smb, cost-effective network, video conferencing, productivity benefits, security
     Cisco
By: IBM     Published Date: Oct 14, 2014
Flexible workplace forward thinkers are reporting productivity increases and cost decreases of 20% or more. Learn to achieve these benefits for your business by downloading the IBM executive report Achieving success with a flexible workplace: Forward thinkers’ best practices to enhance productivity, spur innovation and reduce costs. The report contains findings from a recent IBM survey covering user mobility, user support, collaboration and security.
Tags : flexible workplace, user mobility, user support, productivity management
     IBM
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