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By: CA Technologies     Published Date: Aug 21, 2017
By necessity, every company is now a software company. By 2017, two-thirds of customer service transactions will no longer require the support of a human intermediary. That means that if you haven’t already done so, you must adapt your business model to meet the needs of online customers. Failure to do so will put you at a severe competitive disadvantage. And chief among those demands is that you provide an exceptional user experience. App speed, reliability and ease of use are the new currency in this fast-changing landscape. In fact, app characteristics such as convenience and the ability to save users time can enhance brand loyalty by 60 percent or more.
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     CA Technologies
By: Cognizant     Published Date: Oct 23, 2018
A group of emerging technologies is rapidly creating numerous opportunities for life sciences companies to improve productivity, enhance patient care and ensure regulatory compliance. These technologies include robotic process automation (RPA), artificial intelligence (AI), machine learning (ML), blockchain, the Internet of Things (IoT), 3-D printing and augmented reality/ virtual reality (AR/ VR). This whitepaper presents a preview of five pivotal technology trends remaking the life sciences industry: AI and automation, human augmentation, edge analytics/ processing, data ownership and protection, and the intermingling of products and services.
Tags : cognizant, life sciences, patient care
     Cognizant
By: Adobe     Published Date: Jun 02, 2011
Accelerate project review cycles by integrating PDF-based workflows into the SharePoint and Office platform.
Tags : adobe acrobat x, team collaboration, pdf, microsoft sharepoint, microsoft office, feedback management
     Adobe
By: Zendesk Ltd     Published Date: Sep 11, 2018
Customers have caught on that support interactions are getting better. When they reach out, they’ve come to expect an instant response that says “we’re here for you”. When they want information, it’s expected to be accurate, up-to-date, and easily accessible. Essentially, they come to expect efficiency during support interactions. As a result, businesses are becoming more cognizant of their self- service offerings. Customers want to be left feeling empowered; it’s even better when they can do so on their own. Self-service saves time for agents, cuts down on organizational costs, and leaves the customer with a positive outlook of a brand. This eBook delves into how AI can enhance your customer self-service offerings with automatically-generated knowledge bases, content cues for your service agents, and chatbots.
Tags : customer service, customer experience, artificial intelligence, chatbots, self-service
     Zendesk Ltd
By: IBM ILOG.     Published Date: Jul 14, 2009
This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences. By using business rules as a non-disruptive extension to your existing CRM system, you will facilitate highly personalized, flexible and consistent interactions in real time at the point of contact. Learn more today!
Tags : ibm, crm, functionality, customer, efficiency, system, flexible, atm
     IBM ILOG.
By: Marketo, INC.     Published Date: Sep 25, 2008
In this free 15-minute podcast, Laura Ramos of Forrester Research explains how B2B marketers can leverage Web 2.0.  Listen at your desk or on the road and discover: how to enhance marketing ROI by driving real engagement and dialog ... how to reach key decision-makers ... reasons behind the move from demand generation toward more organic demand management ... and more.  Understanding Web 2.0 tactics is a must for B2B marketers who want to compete.  Find out why; listen to this free podcast now.
Tags : using digital, promo code: wp2, marketing, b2b marketing, social marketing, social networks, social networking, interactive direct marketing
     Marketo, INC.
By: DocuSign UK     Published Date: Aug 08, 2018
"When implementing digital transformation initiatives that incorporate eSignature, organisations need to make sure they do not disrupt business processes and that their solutions work seamlessly with existing technology platforms. Download this eBook to learn how you can enhance your existing tech investments. "
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     DocuSign UK
By: Sponsored by HP and Intel®     Published Date: Nov 02, 2012
The report outlines the benefits of using HP StoreOnce with NetBackup's integrated Network Data Management Protocol (NDMP) backup capabilities to enhance administrators' abilities to effectively manage NDMP-enabled NAS server backup and recovery.
Tags : back up systems, symantec, netbackup, ndmp, it infrastructure
     Sponsored by HP and Intel®
By: HP and Intel® Xeon® processor     Published Date: Aug 10, 2012
The report outlines the benefits of using HP StoreOnce with NetBackup's integrated Network Data Management Protocol (NDMP) backup capabilities to enhance administrators' abilities to effectively manage NDMP-enabled NAS server backup and recovery.
Tags : using, storeonce, ndmp, backup, symantec, netbackup, report, outlines
     HP and Intel® Xeon® processor
By: Intel Corp.     Published Date: Aug 08, 2012
The report outlines the benefits of using HP StoreOnce with NetBackup's integrated Network Data Management Protocol (NDMP) backup capabilities to enhance administrators' abilities to effectively manage NDMP-enabled NAS server backup and recovery.
Tags : using, storeonce, ndmp, backup, symantec, netbackup, report, outlines
     Intel Corp.
By: Aprimo     Published Date: May 01, 2012
The explosion of digital channels is creating a widening gap between classic single click attribution and the reality that marketers face when planning cross-channel campaigns with multiple touch points across many digital screens. This Aprimo White Paper will demonstrate some of the ways marketers can transform attribution and better manage marketing spend, improve planning and enhance the customer journey.
Tags : aprimo, marketing, customer relations, crm, customer satisfaction, customer data, marketing strategy, crm solutions/software
     Aprimo
By: Teradata     Published Date: Jun 12, 2013
To help key marketers respond to the shift in how customers interact with brands and products, we've outlined some of the ways attribution - the practice of allocating partial value to different touch points within their customer journey - can be transformed to better manage marketing spend, improve planning, and enhance the customer journey.
Tags : integrated marketing, integrated marketing management, teradata, attribution
     Teradata
By: The FeedRoom     Published Date: Mar 31, 2009
Many companies still are experimenting with different ways to use Web video in order to squeeze more efficiency out of their on-going operations. New, creative applications of the technology are emerging every day, helping organizations to achieve high returns on investment from their spending on the technology.
Tags : feedroom, communications, web, video, online video, emerging markets, video enhancement, outbound marketing
     The FeedRoom
By: Cisco     Published Date: Apr 10, 2015
This document is a Cisco Validated Design (CVD) for Cisco Connected Mobile Experience (CMX) Solutions. It presents system-level requirements, recommendations, guidelines, and best practices for detecting, connecting, and engaging mobile users within your venue and leveraging your Wi-Fi network to fit your business needs. As Cisco continues to develop and enhance the technologies required to implement a CMX solution, this CVD will evolve and be updated to provide the latest guidelines, recommendations, and best practices for designing and deploying a CMX solution.
Tags : cisco, design, network architecture, mobile devices, best practices, wifi, wlan, wan
     Cisco
By: EMC Converged Platforms     Published Date: Oct 22, 2015
Old Dutch Foods, known for its broad selection of snack foods in the midwest United States and Canada, was struggling to get the right products to the right places at the right time. Its data center included outdated physical servers, and batch processing meant that inventory would not be updated until the end of the day as opposed to real time. In addition, recovering from power outages and disk failures could frequently take up to two weeks. To modernize its data center, Old Dutch Foods invested in EMC Converged Infrastructure. The fast and easy deployment of two VCE VBlock® systems running JD Edwards, MS Exchange, mobile device apps, and operation of a backup site with replicated applications and data. This enhanced the IT department's responsiveness to the business, allowed them to shift to real-time inventory, and reduced CapEx and OpEx costs. Operations were simplified by reducing person-hours needed for infrastructure maintenance by 75 percent.
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     EMC Converged Platforms
By: Polycom     Published Date: Dec 18, 2014
In the next few years we shall see explosive growth in the use of video conferencing as a fundamental tool for businesses to enhance communication and collaboration between employees, partners and customers. The technology has developed considerably from early adopters to its current form of mass market roll-out. It’s anticipated that nearly half of information workers will have some type of personal video solution in 2016, up from just 15% today. With video conferencing becoming a core component of IT infrastructure that enables communication and collaboration, businesses will be looking to providers of telephony, business applications and network infrastructure services to include this capability as part of their offering. This report will examine the basic components of the technology, considerations for deploying video conferencing solutions, and will introduce the Polycom® RealPresence® Platform to readers
Tags : business, video, conference, multicultural, meetings, communication, cio, digital
     Polycom
By: PermissionTV     Published Date: May 07, 2009
B2B Marketers can use online video to enhance the two-way dialogue with customers and prospects and strengthen the social relationship with online communities. Watch this free recorded webinar where experts from both online video and social media industries discuss ways to get started, capture ROI, and engage with online B2B audiences.
Tags : content personalization, emerging marketing, lead generation, rich media, social networking, b2b, roi, return on investment
     PermissionTV
By: Rackspace     Published Date: May 15, 2019
More and more enterprises like yours are moving critical business applications to AWS as part of a digital transformation strategy, but many don't know where to start. Getting out of your data center and onto AWS can provide significant business benefits, including improved agility, enhanced scalability and cost savings. But are you realizing the full benefit of a move to the AWS cloud?
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     Rackspace
By: Computhink     Published Date: Nov 30, 2007
The Marin Community Foundation (MCF) was established in 1986 with the assets of a trust created by long-time Marin residents Leonard and Beryl H. Buck. From the start, MCF’s mission was to use philanthropic contributions to help improve the human condition and enhance the quality of life in Marin County, CA. An unintended consequence was that they were swimming in paper.
Tags : electronic document, document management, information management, case study, marin, mcf, marin community foundation, workflow
     Computhink
By: SafeNet     Published Date: Jan 14, 2014
Most service providers’ Virtual Private Network (VPN) security delivers little more than a promise to keep each customer’s data separated across a shared infrastructure. What are the risks of this virtual security model and how can it go wrong? This technical paper is prepared from an interview with Senetas CTO Julian Fay, in which these topics are discussed and practical considerations given for using encryption on VPNs to enhance organizations’ data security.
Tags : virtual private networks, virtual security, vpn, infrastructure, data, encryption, network, private network
     SafeNet
By: CDW     Published Date: Nov 12, 2012
The time is right for your organization to benefit from the greater hardware utilization, decreased capital expenditures, reduced power and cooling costs, accelerated productivity and enhanced disaster recovery delivered by server virtualization.
Tags : storage
     CDW
By: Alcatel-Lucent     Published Date: Sep 29, 2015
Read more to learn how a Virtualized Residential Gateway is driving the delivery of enhanced residential services. This paper reviews the market drivers, evolved architecture model, benefits and capabilities (for each building block) of the vRGW solution.
Tags : alcatel lucent, vrgw, broadband, broadband access network, service delivery, service delivery architecture, residential gateway
     Alcatel-Lucent
By: Dell EMC     Published Date: Mar 18, 2016
EMC has recently enhanced its VNX block-based deduplication technology enabling flexible data reduction across a wide variety of use cases from virtual desktops to virtual servers and databases. While block-based deduplication is not new for VNX, this latest enhancement, according to EMC, offers up to a 3x better performance at half the response time.
Tags : emc, vnx, hybrid flash, deduplication, block-based, data reduction
     Dell EMC
By: RSM US     Published Date: Apr 01, 2019
Middle market companies face a host of warehousing challenges that can limit growth and potentially hamper sustainability. Your organization must work to understand these issues and develop solutions to store, manage and move goods more effectively and therefore increase efficiency and productivity. With competition growing and new enhancements reaching the market on a regular basis, your company must be proactive to build and retain a competitive advantage. While each company is different, with unique issues and goals, the following four struggles are common across companies and their warehouses.
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     RSM US
By: Progress     Published Date: Oct 09, 2017
Tailoring experiences for customers is critical to make your business standout. Customization works well for organizations that want to enhance their standard customer experience but don’t have the necessary tools or strategy for in-depth personalization. Learn about the 5 best practices for customizing websites and the 5 biggest challenges marketers face while customizing their websites.
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     Progress
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