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By: Cisco EMEA     Published Date: Mar 08, 2019
Les solutions Cisco pour les réunions L'envir et pour la collaboration en équipe L'environnement de tra vail a changé. Aujourd'hui, l'agilité pr é vaut contre les schémas de fonctionnement classiques. Toutefois, dans notre monde moderne, la culture de l'inno vation doit venir des entreprises elles-mêmes. Vos collaborateurs ont besoin d'un espace de tra vail qui met l'accent sur l'inno vation et la rapidité. Cisco Webex Teams est une plateforme qui oWre à vos équipes tous les r outils dont elles ont besoin. Il s'agit d'un kit egroupant les technologies essentielles aux PME tournées vers l'a venir.
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     Cisco EMEA
By: Cisco EMEA     Published Date: Mar 08, 2019
And then imagine processing power strong enough to make sense of all this data in every language and in every dimension. Unless you’ve achieved that digital data nirvana (and you haven’t told the rest of us), you’re going to have some unknowns in your world. In the world of security, unknown threats exist outside the enterprise in the form of malicious actors, state-sponsored attacks and malware that moves fast and destroys everything it touches. The unknown exists inside the enterprise in the form of insider threat from rogue employees or careless contractors – which was deemed by 24% of our survey respondents to pose the most serious risk to their organizations. The unknown exists in the form of new devices, new cloud applications, and new data. The unknown is what keeps CISOs, what keeps you, up at night – and we know because we asked you.
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     Cisco EMEA
By: Hewlett Packard Enterprise     Published Date: Jan 31, 2019
Discover how HPE is responding to the massive growth in enterprise data with intelligent storage. Data helps enterprises find new ways to reach and serve customers to grow profitability, but only when it is available at the right place and the right time. The growing complexity of managing and securing data prevents businesses from gaining its full value. Hewlett Packard Enterprise delivers the world’s most intelligent storage for the hybrid cloud world by providing storage that is driven by artificial intelligence, built for the cloud, and delivered as a service.
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     Hewlett Packard Enterprise
By: HERE Technologies     Published Date: Mar 11, 2019
Audience segmentation is key to any marketing strategy. Without it, a brand is flying blind – wasting spend and resources. However, the good news is that increasingly sophisticated technology makes it possible for brands to gain a deeper understanding of their target audiences – and how to reach them. This is especially true of location intelligence-driven advertising which can give more timely and complete insights into audiences than ever before. As one of the world’s leading location platforms in 2018, HERE shares insights and solutions to buying location data for better audience segmentation.
Tags : location data, ad tech, location targeting
     HERE Technologies
By: Spectrum Enterprise     Published Date: Mar 22, 2019
Mirazon improves service delivery and customer experience for cloud and virtualization services supported with fiber Internet. A scalable cost model provides the flexibility to serve clients large and small. Mirazon also provides faster response and problem resolution for off-site client backup and managed service solutions, and uses reliable, high-network quality Unified Communications applications to improve customer collaboration.
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     Spectrum Enterprise
By: Hitachi Vantara     Published Date: Mar 08, 2019
In a perfect world, downtime would be a thing of the past, however, as organizations continue their digital transformation journeys, more data assets are being created—generating, in turn, higher availability demands. Delivering on availability service levels is not just a technical responsibility, but also a business imperative extending well beyond IT. The consequences of failing to meet service levels can be dire and costly. Read this white paper to learn how the right tools can minimize downtime.
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     Hitachi Vantara
By: Spectrum Enterprise     Published Date: Mar 01, 2019
To support business continuity, many organizations eagerly avoid putting all their eggs in one basket. Understanding the critical role of last-mile connectivity and always-available Internet access, savvy firms utilize redundant wide area network (WAN) and Internet connections from multiple service providers to ensure network availability in addition to load balancing. Despite the good intentions, their Internet connectivity risks may still be in a single basket. That is because internet service providers (ISPs) and competitive local exchange carriers (CLECs) may operate using leased network infrastructure from the same incumbent local exchange carrier (ILEC).
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     Spectrum Enterprise
By: Spectrum Enterprise     Published Date: Mar 01, 2019
Bandwidth. Speed. Throughput. These terms are not interchangeable. They are interrelated concepts in data networking that help measure capacity, the time it takes to get from one point to the next and the actual amount of data you’re receiving, respectively.
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     Spectrum Enterprise
By: Zendesk     Published Date: Jan 04, 2019
Seus clientes eles entendem mais de tecnologia do que nunca e preferem a abordagem "faça você mesmo" para resolver seus problemas e responder às suas próprias dúvidas. Anos de pesquisas feitas pelo ICMI confirmaram que os clientes preferem resolver seus problemas por conta própria e usando seus canais favoritos. Além disso, os clientes só procuram interações diretas quando esgotam todas as opções de autoatendimento. Essa informação se baseia em dados da American Express, que descobriu que 48% dos consumidores preferem falar com um representante do atendimento ao cliente para lidar com problemas complexos, mas apenas 16% preferem esse mesmo contato para resolver problemas simples. O objetivo desse documento é simples: queremos ajudá-lo a criar uma base de conhecimento, uma comunidade e um portal do cliente completos. E você pode fazer tudo isso usando a Central de Ajuda do Zendesk Guide.
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     Zendesk
By: Zendesk     Published Date: Jan 04, 2019
Não importa qual o tipo ou o horário de operação da sua empresa: sua porta está sempre aberta. Atualmente, os clientes fazem perguntas a qualquer hora do dia ou da noite e esperam ser respondidos (desde que não demore muito). Isso representa um desafio para a maioria das empresas: como antecipar os canais que o cliente vai querer ou dos quais vai precisar? E como determinar se esses canais serão eficientes para a sua organização? A resposta simples é: sim, você precisa. E este guia vai explorar exatamente isso. Os clientes querem entrar em contato com as empresas de várias formas e esperam que cada interação com a marca seja consistente com as conversas que teve antes e as que terá depois. Aprenda como com a solução omnichannel do Zendesk.
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     Zendesk
By: Zendesk     Published Date: Jan 04, 2019
Quando sua empresa começa um novo capítulo, seja mudando de mercado ou lançando novos produtos e recursos, o momento é ótimo para expandir as operações de atendimento ao cliente de maneira inteligente. Sabemos que, se disponível, os clientes preferem usar a base de conhecimento para se ajudarem. Um relatório do Gartner estima que os Diretores de informática podem reduzir os custos com suporte em 25% ou mais quando uma rotina adequada de gestão de conhecimento é implementada. Se você estava esperando o momento certo para mergulhar de cabeça no autoatendimento, este white paper provará que você e seus agentes já fazem tudo o que precisam para oferecer autoatendimento excelente todos os dias.
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     Zendesk
By: Red Hat     Published Date: Feb 22, 2019
4 advanced troubleshooting tasks for Linux experts and beginners As organizations look to modern operating platforms to support their business transformation initiatives, they seek to free up more time from daily troubleshooting tasks. In this webinar, we’ll walk you through four advanced troubleshooting uses cases that will simplify management for both the Linux expert and the beginners. The Red Hat Enterprise Linux cockpit administrator console is an easy-to-use web interface for ongoing management of storage, networking, containers, services, and more. In this session you will learn how to: Investigate an unresponsive VM Set up a Web Server Troubleshoot SELinux with Containers Perform a general health check
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     Red Hat
By: Red Hat     Published Date: Feb 25, 2019
4 advanced troubleshooting tasks for Linux experts and beginners As organizations look to modern operating platforms to support their business transformation initiatives, they seek to free up more time from daily troubleshooting tasks. In this webinar, we’ll walk you through four advanced troubleshooting uses cases that will simplify management for both the Linux expert and the beginners. The Red Hat Enterprise Linux cockpit administrator console is an easy-to-use web interface for ongoing management of storage, networking, containers, services, and more. In this session you will learn how to: Investigate an unresponsive VM Set up a Web Server Troubleshoot SELinux with Containers Perform a general health check
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     Red Hat
By: Nice Systems     Published Date: Feb 26, 2019
NICE WFM 7.0’s Forecaster unlocks a high level of transparency into interaction history, allowing you to centrally forecast, schedule and manage contacts between multiple locations and ensure that site- and enterpriselevel objectives are met. With more than two thousand customers and two million users depending on its unparalleled ability to fine-tune the most precise forecasts, Forecaster allows you to plan and respond to the peaks and valleys of customer history through automatic collection of key historical data from all types of contact sources: • Automatic call distributors (ACDs) • Outbound dialers • Multi-channel routing platforms • Back-office employee desktops Download today to learn more.
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     Nice Systems
By: Lenovo - APAC     Published Date: Jan 23, 2019
For Japan’s largest medical equipment wholesaler, Mutoh, ensuring its 300,000 products reach hospitals, clinics and health-centres on time is an imperative. Someone’s life depends on it. Without IT that wouldn’t be possible. But Mutoh’s IT infrastructure was unable to keep pace with the demands of the business. Every time an order came in, Mutoh had to pull data from different systems across multiple servers which was time-consuming. It needed an IT infrastructure that was fast, high-performing, reliable, stable, and flexible. Mutoh turned to Lenovo’s hyperconverged infrastructure that helped the company achieve: • The ability to seamlessly extract data from different systems across multiple physical servers helped Mutoh respond to customer orders as quickly as possible, thereby saving lives • A modular hyperconverged solution allowed Mutoh to invest on a need basis, improving ROI and addressing spikes in customer demand
Tags : lenovodcg, nutanix, hyperconvergedinfrastructure, hci
     Lenovo - APAC
By: Lenovo - APAC     Published Date: Jan 23, 2019
For Japan’s largest medical equipment wholesaler, Mutoh, ensuring its 300,000 products reach hospitals, clinics and health-centres on time is an imperative. Someone’s life depends on it. Without IT that wouldn’t be possible. But Mutoh’s IT infrastructure was unable to keep pace with the demands of the business. Every time an order came in, Mutoh had to pull data from different systems across multiple servers which was time-consuming. It needed an IT infrastructure that was fast, high-performing, reliable, stable, and flexible. Mutoh turned to Lenovo’s hyperconverged infrastructure that helped the company achieve: • The ability to seamlessly extract data from different systems across multiple physical servers helped Mutoh respond to customer orders as quickly as possible, thereby saving lives • A modular hyperconverged solution allowed Mutoh to invest on a need basis, improving ROI and addressing spikes in customer demand
Tags : lenovodcg, nutanix, hyperconvergedinfrastructure, hci
     Lenovo - APAC
By: Lenovo - APAC     Published Date: Jan 23, 2019
For Japan’s largest medical equipment wholesaler, Mutoh, ensuring its 300,000 products reach hospitals, clinics and health-centres on time is an imperative. Someone’s life depends on it. Without IT that wouldn’t be possible. But Mutoh’s IT infrastructure was unable to keep pace with the demands of the business. Every time an order came in, Mutoh had to pull data from different systems across multiple servers which was time-consuming. It needed an IT infrastructure that was fast, high-performing, reliable, stable, and flexible. Mutoh turned to Lenovo’s hyperconverged infrastructure that helped the company achieve: • The ability to seamlessly extract data from different systems across multiple physical servers helped Mutoh respond to customer orders as quickly as possible, thereby saving lives • A modular hyperconverged solution allowed Mutoh to invest on a need basis, improving ROI and addressing spikes in customer demand
Tags : lenovodcg, nutanix, hyperconvergedinfrastructure, hci
     Lenovo - APAC
By: Lenovo - APAC     Published Date: Jan 23, 2019
For Japan’s largest medical equipment wholesaler, Mutoh, ensuring its 300,000 products reach hospitals, clinics and health-centres on time is an imperative. Someone’s life depends on it. Without IT that wouldn’t be possible. But Mutoh’s IT infrastructure was unable to keep pace with the demands of the business. Every time an order came in, Mutoh had to pull data from different systems across multiple servers which was time-consuming. It needed an IT infrastructure that was fast, high-performing, reliable, stable, and flexible. Mutoh turned to Lenovo’s hyperconverged infrastructure that helped the company achieve: • The ability to seamlessly extract data from different systems across multiple physical servers helped Mutoh respond to customer orders as quickly as possible, thereby saving lives • A modular hyperconverged solution allowed Mutoh to invest on a need basis, improving ROI and addressing spikes in customer demand
Tags : lenovodcg, nutanix, hyperconvergedinfrastructure, hci
     Lenovo - APAC
By: Lenovo - APAC     Published Date: Jan 28, 2019
Asian ICT infrastructure investment is exploding as businesses review and modernise their data-centre architectures to keep up with the service demands of a growing and increasingly sophisticated population. Demand for cloud services, particularly to support big-data analytics initiatives, is driving this trend. Frost & Sullivan, for example, believes the Asia-Pacific cloud computing market will grow at 28.4 percent annually through 2022. Despite this growth, many businesses are also rapidly realising that public cloud is not the best solution for every need as theydo not always offer the same level of visibility, performance, and control as on-premises infrastructure.This reality is pushing many companies towards the middle ground of hybrid IT, in which applications and infrastructure are distributed across public cloud and self-managed data centre infrastructure. Read about Medical company Mutoh and how it took advantage of the latest technology.
Tags : lenovodcg, nutanix, hyperconvergedinfrastructure, hci
     Lenovo - APAC
By: Lenovo - APAC     Published Date: Feb 11, 2019
Asian ICT infrastructure investment is exploding as businesses review and modernise their data-centre architectures to keep up with the service demands of a growing and increasingly sophisticated population. Demand for cloud services, particularly to support big-data analytics initiatives, is driving this trend. Frost & Sullivan, for example, believes the Asia-Pacific cloud computing market will grow at 28.4 percent annually through 2022. Despite this growth, many businesses are also rapidly realising that public cloud is not the best solution for every need as theydo not always offer the same level of visibility, performance, and control as on-premises infrastructure.This reality is pushing many companies towards the middle ground of hybrid IT, in which applications and infrastructure are distributed across public cloud and self-managed data centre infrastructure. Read about Medical company Mutoh and how it took advantage of the latest technology.
Tags : lenovodcg, nutanix, hyperconvergedinfrastructure, hci
     Lenovo - APAC
By: Intel     Published Date: Feb 28, 2019
The confluence of AI and Industry 4.0 is transforming image processing. As image vision becomes widespread, there is an increasing need to transition stand-alone imaging to an integrated driver of automation feeding insights back into the business systems that monitor overall factory performance. Download the whitepaper to learn more about fitting multiple demands into a single platform— • Building an industrial system with advanced functions like machine vision and Industry 4.0 connectivity • Minimizing the footprint of the systems to save space, cost and power consumption • Adhering to principles of long life, safety, reliability, real-time control functionality alongside AI and IIOT capabilities
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     Intel
By: Stratasys EMEA     Published Date: Feb 21, 2019
Factory production lines know the right jig or fixture speeds production, which increases productivity. But that’s just the beginning. Well-designed tools are more ergonomic, offering both increased worker safety and productivity, as well as cost savings. Traditional machining produces heavy, costly, multi-piece tools that become an even greater liability as repetitive motion injuries erode line productivity with worker disability. Redesign means even more protracted timelines for machined parts. While essential to efficiency, accuracy and safety, jigs and fixtures are often considered a necessary evil in the overall production process. Costly, protracted timelines for machined jigs and fixtures are the culprit here, especially for the often complex designs necessary to meet unique part needs. This, along with certain complex designs that simply cannot be manufactured using traditional methods are a reality on the production floor. But there is a better way. 3D printed jigs and fixture
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     Stratasys EMEA
By: Kaseya     Published Date: Mar 01, 2019
Three common types of software make you more vulnerable than you realize. While complete and thorough vulnerability management is next to impossible, a few simple steps go a long way toward reducing risk. Download this ebook to discover what steps to take to begin evolving away from patch management toward software and vulnerability management. The hidden threat in securing your infrastructure from vulnerabilities lies with IT’s difficulty in managing third-party software. 2017 was billed as the worst on record for cybersecurity. No doubt, the continued rise of modern threat vectors has IT on high alert. In essence, IT professionals view their role as responsible for keeping the door shut. However, even with IT administrators keenly aware that most exploits can be averted simply by keeping the environment current, the task is no small feat and often isn’t done as well as it needs to be.
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     Kaseya
By: Genesys     Published Date: Feb 12, 2019
To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer. Get this paper to access complete survey results for EMEA and to gain key insights including: Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide Drivers, benefits and challenges for adopting cloud contact centre technology
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     Genesys
By: Genesys     Published Date: Feb 12, 2019
Customer interactions, across all channels, are of strategic importance in today’s world. Managing those interactions to assure the customer is seeing the best face of the company is vital. At the forefront is making sure you are providing useful, easy to navigate cloud-based Interactive Voice Response systems for your customers that places the emphasis on: Meeting the customers’ needs The increase in self service options An intelligent, efficient way that drives costs down and satisfaction up. Let Genesys help you meet these criteria and guide you to designing, developing and delivering a best-in-class IVR Platform that ensures a Great Customer Experience. Improve your game and score more wins across the business, with your customers. Achieve your IVR goals by downloading our IVR Playbook here.
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     Genesys
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