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field service management

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By: Oracle     Published Date: May 30, 2017
In this document youíll discover 1) 6 ways youíre letting your customers down 2) The 4 things you absolutely have to measure 3) The secret to optimisation 4) The proof: How OSN turned around its field service performance
Tags : customer service, field service performance, optimisation, digital transformation, customer experience management
     Oracle
By: ClickSoftware     Published Date: Sep 24, 2012
This paper explores the business benefits that contractors can gain by adopting field workforce scheduling & optimization technologies.
Tags : field service management software, field service software, workforce management, field service management, service management software, field management software, field service scheduling software, mobile workforce management
     ClickSoftware
By: ClickExpress     Published Date: May 01, 2013
Businesses with between 15-250 mobile workforce employees are looking for optimization software. At the same time, they donít want a complex enterprise solution with long integration times and complex IT requirements. Many vendors are offering cloud-based solutions. But what does that mean? Is it secure? In this Q&A, we answer the most common questions about cloud-based software solutions for field service management.
Tags : cloud-based, solution, mobile, workforce, optimization, employees, software, enterprise
     ClickExpress
By: ClickSoftware     Published Date: Sep 12, 2014
An e-Book providing 12 on-the-clock reasons why we think field service management is the perfect place for a mobile timesheet app.
Tags : mobile timesheets, mobile workforce management, clicksoftware, business software, sales software
     ClickSoftware
By: ClickExpress     Published Date: May 01, 2013
Mobile Workforce Management solutions enable companies to deliver superior field service and customer satisfaction (see Part I, Setting The Stage For Best Practices Service Performance). However, a successful Mobile Workforce Management transformation is dependent upon many factors beyond simply deploying new technology. It requires a full understanding of the overall business objectives, a keen understanding of historical processes, a standard system of key performance metrics along with the organizationís current performance in those metrics, and effective communication to ensure organizational readiness and project execution.
Tags : mobile, management, workforce, technology, solutions, field service, customer satisfaction, management
     ClickExpress
By: Dell Software     Published Date: Jul 24, 2012
Quest Workspacetm Help Desk is a robust help desk solution for small to medium-sized businesses with complex network environments. It provides a powerful combination of management features integrated with a best-of-breed IT help desk platform. Use the help desk software to manage the ticket system workflows, dashboards, reporting and end-user self-service portals. Use the embedded management features within the help desk platform to proactively manage network events, desktops, servers and applications as well as resolve issues faster and more effectively.
Tags : help desk, active directory, resolve issues, reports, windows, iphone, priorituze requests, auto escalation
     Dell Software
By: Service Max     Published Date: Oct 29, 2013
In this e-book, learn how leading service organizations are automating systems with end-to-end visibility and integration.
Tags : servicemax, field service, field service management, service lifecycle management, slm, product lifecycle, supply chain, logistics
     Service Max
By: Oracle Service Cloud     Published Date: Mar 23, 2016
The Internet of Things (IoT) is connecting our world in ways that were unimaginable 10 years agoócollecting data on everything we do and using it to streamline our daily activities. In doing so, IoT is changing the way that consumers think about service. Service organizations must be prepared to support these new customer expectations to ensure continued satisfaction to strengthen and foster loyalty. Additionally, IoT is making its way into the enterprise, especially among organizations in industries like utilities, oil and gas, medical devices, manufacturing and telecommunications. Connected devices enable more efficient processes for maintenance and repair by constantly providing information on machinesí performance, environmental conditions, and possible failures. For example, a connected washing machine in a customerís home could automatically send out an error report to the manufacturer when it experiences a failure. This is where field service management comes in.
Tags : oracle, service cloud, service management, customer interaction, internet of things
     Oracle Service Cloud
By: Oracle Service Cloud     Published Date: Mar 23, 2016
In the early 2000s, two vastly different businessesóbaseball and field service managementóbegan to use advanced statistical analysis to gain an advantage over their competitors. They both revolutionized their respective fields by using statistical knowledge to improve performance. The new approach replaced old models and methods and attained shockingly good results as both set new standards for their respective industries. In this white paper, you will learn the general concepts behind predictive analytics and how they can be applied to a field service organization. The paper will cover the basic metrics that should be tracked, the use of performance pattern profiles, and how these principles can predict future events.
Tags : oracle, service cloud, service management, customer interaction
     Oracle Service Cloud
By: SyberWorks     Published Date: Oct 21, 2008
Kevin Lange, Director of Field Training at Service Master Clean, Inc., talks about his company's training program and the organizational drivers that led them to consider an e-learning program and to choose the SyberWorks Training Center Learning Management System to manage their training.
Tags : syberworks, e-learning, elearning, training program, drivers, learning management systems, learning management system, e-learning
     SyberWorks
By: ServiceMax     Published Date: May 01, 2014
Watch this short video for more insights on how McKinley drastically improved customer service with solutions from ServiceMax.
Tags : service management software, field service management software, field service software, service software, field service management, work order management, dispatch software, service scheduling software
     ServiceMax
By: ServiceMax     Published Date: Apr 14, 2014
A step-by-step look at how leading service organizations are automating systems with end-to-end visibility and integration.
Tags : service management software, field service management software, field service software, service software, field service management, work order management, dispatch software, service scheduling software
     ServiceMax
By: ServiceMax     Published Date: Apr 14, 2014
Discover how to magnify your field service tactical plan so you keep insanely happy customers and higher revenues well within sight.
Tags : service management software, field service management software, field service software, service software, field service management, work order management, dispatch software, service scheduling software
     ServiceMax
By: Microsoft     Published Date: Jan 10, 2017
Field service management teams want to keep costs down, while improving their customer service relationships. Learn how Microsoft makes it happen.
Tags : microsoft, internet of things, iot, field service management, mobile workers, customer service, mobile solutions, big data
     Microsoft
By: Tavant Technologies     Published Date: Jun 09, 2011
In this white paper, the author discusses the real-life challenges faced by field technicians and how they can be empowered with mobility solutions to improve field productivity, increase accuracy of diagnostics, reduce warranty and invoicing cycle times, enhance service revenues, and most importantly, improve customer experience to make service excellence a strong selling point.
Tags : field service mobility
     Tavant Technologies
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