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By: Oracle Commerce Cloud     Published Date: Sep 11, 2017
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     Oracle Commerce Cloud
By: Zendesk     Published Date: Dec 10, 2018
El comienzo de un nuevo capítulo de su negocio (ya sea porque quiere penetrar en un segmento de más alta calidad o porque está añadiendo productos y funciones) significa una excelente oportunidad para expandir con inteligencia sus operaciones de atención al cliente. Ya sabemos que los clientes prefieren el autoservicio cuando tienen a su disposición una base de conocimientos. Un informe de Gartner, calcula que los CIO pueden reducir el costo de la atención al cliente en un 25 % o más si se cuenta con la disciplina apropiada de administración de conocimientos. Si ha estado esperando una buena razón para dar el salto hacia el autoservicio, este informe técnico le demostrará cómo usted y sus agentes de hecho ya están realizando las actividades necesarias para ofrecer un autoservicio de primera, día tras día.
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     Zendesk
By: Zendesk     Published Date: Dec 10, 2018
En el mercado global de software de atención al cliente, Zendesk nuevamente se destaca como líder en el Cuadrante mágico de CRM para centros de interacción con los clientes de Gartner 2018. Cada año, la firma Gartner lleva a cabo un análisis exhaustivo de los proveedores de servicio de atención al cliente y las aplicaciones de soporte. Creemos que el informe Cuadrante mágico de CRM para centros de interacción con los clientes de Gartner proporciona información valiosa para los líderes empresariales interesados en soluciones tecnológicas diseñadas para interactuar con sus clientes. Una vez más, Zendesk se destaca en el cuadrante de líderes del informe de 2018, algo que, para nosotros, refleja el éxito de nuestros 125.000 clientes, como Airbnb, Tesco y la Universidad de Tennessee. Solo el último año hemos conquistado varios avances importantes, como el lanzamiento de funciones de autoservicio impulsadas por tecnología de IA, hecho que nos ha permitido proyectar ingresos de más de $500 mi
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     Zendesk
By: Zendesk     Published Date: Dec 10, 2018
Quando sua empresa começa um novo capítulo, seja mudando de mercado ou lançando novos produtos e recursos, o momento é ótimo para expandir as operações de atendimento ao cliente de maneira inteligente. Sabemos que, se disponível, os clientes preferem usar a base de conhecimento para se ajudarem. Um relatório do Gartner estima que os Diretores de informática podem reduzir os ustos com suporte em 25% ou mais quando uma rotina adequada de gestão de conhecimento é implementada. Se você estava esperando o momento certo para mergulhar de cabeça no autoatendimento, este white paper provará que você e seus agentes já fazem tudo o que precisam para oferecer autoatendimento excelente todos os dias.
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     Zendesk
By: Zendesk     Published Date: Dec 10, 2018
No mercado mundial de softwares de suporte ao cliente, a Zendesk mais uma vez é reconhecida como líder no Quadrante Mágico do Gartner de 2018 para Centros de Relacionamento com Clientes de CRM. Todos os anos, o Gartner realiza uma análise minuciosa dos prestadores de serviços no setor de aplicativos de atendimento e suporte ao cliente. O relatório do Quadrante Mágico do Gartner para Centros de Relacionamento com Clientes de CRM oferece informações valiosas para líderes de empresas em busca de soluções tecnológicas para interagir e engajar seus clientes. Novamente, a Zendesk pode ser encontrada no relatório de 2018 no quadrante Líder, que consideramos um reflexo do sucesso de nossos 125.000 clientes, incluindo empresas como Airbnb, Tesco e a Universidade do Tennessee. O ano passado incluiu um número de marcos significativos para nós, incluindo o lançamento de recursos de inteligência artificial aprimorados para autoatendimento, com uma taxa de execução que ultrapassou US$ 500 milhões de
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     Zendesk
By: Schneider Electric     Published Date: Oct 31, 2017
Most successful data center migration projects share similar practices, such as expertise, preparation, management, execution, communication and business alignment. The purpose of this research is not to provide an extensive examination of each one of these practices. Rather, it is to provide a pragmatic list of best practices. This list was derived from observations of numerous Gartner clients involved in data center migration projects over the last six years.
Tags : planning, contingency plan, testing, migration, preparation, project team, audit, closure
     Schneider Electric
By: Sitecore     Published Date: Mar 27, 2017
Gartner’s Critical Capabilities report helps you understand the evolving role of WCM, five use cases to consider, and how 19 WCM vendors score on each of the use case criteria.
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     Sitecore
By: Juniper Networks     Published Date: Oct 20, 2015
The last few years have seen a rapid move to virtualization and cloud technology.
Tags : juniper, vfx, virtualization, gartner, idc, storage
     Juniper Networks
By: Workday Italy     Published Date: Sep 20, 2018
Per due anni consecutivi, Gartner, società di ricerca indipendente, ha riconosciuto Workday tra i leader per le soluzioni cloud di gestione del capitale umano (HCM) su 11 fornitori esaminati. Registrati per scaricare il report ""Gartner Magic Quadrant for Cloud HCM Suites for Midmarket and Large Enterprises"" (offerto da Workday) e scopri perché per il secondo anno consecutivo abbiamo conquistato la prima posizione nel quadrante dei leader per capacità di attuazione.
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     Workday Italy
By: Workday Spain     Published Date: Sep 20, 2018
En el último Cuadrante Mágico de Gartner de soluciones Cloud HCM más reciente hay una comparativa de los proveedores de HCM más destacados y se explican las razones por las que la principal empresa mundial de investigación y consultoría designó como líder a Workday por tercer año consecutivo.
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     Workday Spain
By: Salesforce     Published Date: Dec 29, 2015
See why Gartner named Salesforce a leader in aPaaS.
Tags : salesforce, gartner, enterprise application platform, paas
     Salesforce
By: Salesforce     Published Date: Dec 29, 2015
2015 Gartner Magic Quadrant for Mobile Application Development Platforms.
Tags : salesforce, gartner, mobile, app dev, platform
     Salesforce
By: Salesforce     Published Date: Jan 14, 2016
See why Gartner named Salesforce a leader in aPaaS.
Tags : salesforce, gartner, enterprise application platform, paas, crm & customer care
     Salesforce
By: Salesforce     Published Date: Jan 14, 2016
2015 Gartner Magic Quadrant for Mobile Application Development Platforms.
Tags : salesforce, gartner, mobile, app dev, platform, mobile marketing
     Salesforce
By: Workday Nordics     Published Date: Feb 01, 2019
The vast possibilities of AI make it a must-have for any digital business strategy. Read this Gartner report to better understand what can be achieved with AI and how you can begin to incorporate it into your business strategies. Learn about other leading organizations and how they are currently using AI technology.
Tags : finance, workday, workforce technology, digital strategy
     Workday Nordics
By: Workday DACH     Published Date: Feb 01, 2019
Dienstleistungsanbieter setzen heute verstärkt auf Cloud-Lösungen für kritische Verwaltungsfunktionen wie Finanzwesen und HR. In dieser Gartner-Studie erfahren Sie im Detail, worauf Sie bei einer cloudbasierten ERP-Lösung achten sollten. Dazu erhalten Sie eine Liste entsprechender Anbieter.
Tags : workday, workforce technology, digital strategy
     Workday DACH
By: Workday DACH     Published Date: Feb 01, 2019
Ihr enormes Potenzial macht KI zu einem unverzichtbaren Bestandteil jeder digitalen Unternehmensstrategie. In dieser Gartner-Studie wird untersucht, wie führende Unternehmen derzeit KI-Technologie einsetzen. Lassen Sie sich inspirieren, wie Ihr Unternehmen maximal von KI profitieren kann.
Tags : finance, workday, workforce technology, digital strategy
     Workday DACH
By: Workday DACH     Published Date: Feb 01, 2019
Suchen Sie einen zuverlässigen Partner im Finanzmanagement, der in der Lage ist, Ihre Organisation in die Zukunft zu führen? In dieser Marktanalyse erhalten Sie wichtige Empfehlungen zur Anbieterauswahl und vieles mehr. Laden Sie Gartner Magic Quadrant for Cloud Core Financial Management Suites kostenlos herunter.
Tags : finance, workday, workforce technology, digital strategy
     Workday DACH
By: NetApp     Published Date: Jun 03, 2016
Flash success demands that critical questions be asked when choosing the right solution. Simplify your purchase cycle, lower costs and reduce the risk of technology acquisition. Download the Gartner report today.
Tags : netapp, database performance, flash storage, data management, cost challenges
     NetApp
By: NetApp     Published Date: Jun 03, 2016
Are solid-state arrays (SSAs) worth the extra cost? This independent survey of SSA users found that their deployments provided a positive ROI after only 5.4 months, significantly faster than hard-disk drive (HDD) storage systems. Discover why Gartner strongly advises that SSAs be considered whenever HDD-based storage systems need to be replaced. Read the report: Solid-State Array TCO Reality Check.
Tags : netapp, database performance, flash storage, data management, cost challenges
     NetApp
By: Okta     Published Date: Jul 01, 2015
Gartner has named Okta as the only leader in its 2015 Identity & Access Management as a Service (IDaaS) Magic Quadrant. Access your complimentary Gartner report today.
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     Okta
By: Okta     Published Date: Aug 24, 2015
Gartner has named Okta as the only leader in its 2015 Identity & Access Management as a Service (IDaaS) Magic Quadrant. Access your complimentary Gartner report today.
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     Okta
By: VMware     Published Date: Aug 18, 2011
Virtualization is just one step in a much larger transition. This publication builds on powerful insights from Gartner research to articulate a cloud computing strategy that minimizes problems and maximizes ROI.
Tags : vmware, gartner, virtualization, cloud computing, roi, bottom line, hybrid cloud, private cloud
     VMware
By: VMware     Published Date: Aug 23, 2011
This paper analyzes the benefits and drawbacks of outsourcing cloud services, examines the business benefits and risks, and provides the steps you should take for a successful implementation.
Tags : vmware, cloud computing, outsourcing cloud services, gartner, saas applications, data center outsourcing, hosting, infrastructure utility
     VMware
By: Cisco     Published Date: Oct 06, 2015
Companies should evaluate vendors' technology and ability to deliver in relevant regions.
Tags : email response, mobility, web chat, collaboration, management, analytics
     Cisco
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