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By: F5 Networks Inc     Published Date: Aug 13, 2013
Cisco's move limiting Application Control Engine development shows that the time for stand-alone load balancers has passed. IT leaders should focus on leveraging more advanced application delivery controller features to improve application deployments.
Tags : refocus, application delivery, control engine, adcs, streamline data center operations
     F5 Networks Inc
By: F5 Networks Inc     Published Date: Nov 05, 2014
F5 Networks is positioned in the Leaders Quadrant for Application Delivery Controllers for the eighth consecutive year. The application delivery controller (ADC) is a key component within enterprise data center and public cloud architectures, and according to Gartner, enterprises should evaluate ADCs based on how they integrate with key applications and cloud/virtualization platforms.
Tags : application control, application delivery, adc, enterprise data center
     F5 Networks Inc
By: FireEye     Published Date: Feb 28, 2014
Organizations need much more than fundamental security tools. Do you know why? Learn more in this whitepaper.
Tags : fireeye, gartner research, cyber attacks, security posture, system exploitation, advanced attacks, malware download, control established
     FireEye
By: Fiserv     Published Date: Nov 07, 2017
"Improve Loan Data Quality and Compliance from Origination to Delivery. This complimentary CEB Gartner paper helps identify process and technology issues that lead to loan defects. Learn strategies for fixing issues and recommends technologies to help lenders improve loan data quality and compliance to reduce costs and improve the borrower experience. "
Tags : loan quality, loan data quality, mortgage quality, mortgage data quality, loan compliance, lending compliance, mortgage compliance, trid
     Fiserv
By: ForeScout     Published Date: Aug 14, 2012
The What, Why and How to Employ NAC to Apply Guest Networking, BYOD (Bring Your Own Device) and Endpoint Security Policies. Many of today's endpoints are neither known nor protected. According to Gartner, enterprises are only aware of 80 percent of the devices on their network. Those 20 percent of unknown devices are inside the perimeter of the network, are unmanaged and provide users with access. They are small, varied and highly mobile, and they are loaded with their own applications, can act as WAPs, and often contain outdated firmware or are jailbroken. Even as the devices are accessing personal applications on the web, they are also accessing corporate resources such as e-mail-all from the very same unmanaged devices, which have not been vetted by the security organization. Smartphones, notebooks, netbooks, iPads, e-readers, gaming consoles and more-the list of personal devices attempting access to employer networks seems to grow every day in what's come to be known as the BYOD (Bring Your Own Device) era in networking.
Tags : pad, mine, enabling, secure, personal, mobile, device, use
     ForeScout
By: ForeScout     Published Date: Jan 24, 2013
ForeScout is a leader in the 2012 Magic Quadrant for Network Access Control. Read this magic quadrant report, which is based on the assessment based on vendor's completeness of vision, including market understanding, product and more.
Tags : gartner magic quadrant, network access control, forescout, leader in network access control, nac, overall viability, it management
     ForeScout
By: Forrester     Published Date: Feb 24, 2014
ECM delivers solid business benefits to IT leaders as the market shows continued growth. The 23 vendors in this magic quadrant are addressing increased demands for better mobile and cloud capabilities, as well as more rigorous exceptions for vertically specific needs.
Tags : gartner, report, vendors, enterprise content management, ecm, magic quadrant
     Forrester
By: FusionOps     Published Date: Jun 15, 2016
Bimodal capabilities, customer intimacy and advanced analytics can all be enabled by digital technologies, allowing supply chains to be both cost-effective and innovation-driven. This research explores the implications of these leading trends for chief supply chain officers.
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     FusionOps
By: Gartner     Published Date: Dec 21, 2011
Planning and preparation are essential to ensure the success of an enterprise content management (ECM) initiative, now more so than ever given the challenging economic times. Project activities in the first 100 days provide the foundation for the follow-on vendor selection and implementation. Read this guide for key findings and recommendations on implementing ECM systems.
Tags : enterprise, gartner, content manegemtn, technology
     Gartner
By: Gartner     Published Date: Dec 21, 2011
Enterprise content management (ECM) represents both a strategy to deal with all types of unstructured content and a set of software products for managing the entire content life cycle. However, new content types and disruptive forces - such as the consumerization of IT - continue to multiply the number of repositories and applications that enterprises must deal with.
Tags : gartnet, enterprise, content management, technology, ecm, information management
     Gartner
By: Gartner     Published Date: Jan 28, 2019
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     Gartner
By: Gartner, Inc     Published Date: Oct 28, 2010
New technologies emerge every day, but not all of them pay off, and adopting them too early might be risky for your organization.
Tags : emerging trends, emerging technologies, hype cycle, new technologies, it trends
     Gartner, Inc
By: Genesys     Published Date: Oct 16, 2013
Earlier this year, Gartner released the 2013 Magic Quadrant for Call Center Infrastructure, an annual report that analyzes call center infrastructure vendors for completeness of vision and ability to execute. Explore and compare contact center solutions from today's top vendors and decide which solution is right for you. This is the fifth consecutive year that Genesys has been named a worldwide Leader for Contact Center Infrastructure. The Genesys Customer Engagement platform (referred to as the Customer Interaction Management or ‘CIM’ platform in the report), is the industry’s most complete platform on which companies can deploy an all-in-one, end-to-end scalable contact center Get the 2013 Gartner Magic Quadrant for Contact Center Infrastructure now!
Tags : contact centers, business value, functions, applications, inbound, outbound calling, social media analytics, integration tools
     Genesys
By: Genesys     Published Date: Dec 11, 2013
Gartner recently released its Magic Quadrant for Contact Center Workforce Optimization, the annual report analyzing the workforce optimization industry. Gartner positions vendors based on Completeness of Vision and Ability to Execute. Genesys improved its 2013 position moving from Niche Player to the Challengers Quadrant. This report provides you with insights you need to determine the Workforce Optimization Solution that is right for your organization. Read Now.
Tags : wfo, strategic planning, recruitment, workforce management, wfm, call recording and quality management, performance management, surveying
     Genesys
By: Genesys     Published Date: Apr 07, 2017
To meet the growing demand for digital interactions, both CRM and CCI (contact center infrastructure) vendors have added a range of digital channels to their portfolios. CCI vendors are focusing on offering an integrated omnichannel customer engagement platform, to improve their appeal to the customer service software market. The challenge for IT leaders is to decide which engagement channels should be managed by which vendors. This Gartner report discusses: - Three procurement strategies IT leaders can adopt to achieve their business goals for omnichannel (voice plus all digital channels) - Strengths and challenges associated with each strategy - Key considerations for omnichannel success
Tags : genesys, contact center infrastructure, cci, omnichannel success, cci vendors
     Genesys
By: Genesys     Published Date: Jun 06, 2017
Interactive Intelligence, a Genesys company, Named a Leader 2 years in a Row
Tags : gartner report, magic quadrant, genesys, contact centers, contact center as a service, cloud contact center solutions, cloud soulutions
     Genesys
By: Genesys     Published Date: Jul 19, 2017
Get Gartner’s Complete Analysis of Each Contact Center Vendor
Tags : genesys, contact center infrastructure, cci, contact center engagement, cec
     Genesys
By: Genesys     Published Date: Feb 21, 2018
The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations driving the market and compares vendors based on completeness of vision and ability to execute. Get the complimentary report now to: • Compare contact center vendors and see which quadrant they are aligned to • Review the latest market outlook including on premise and cloud deployment choices • Learn what critical capabilities to consider when evaluating solutions and legacy system replacement For the ninth year, we are honored to be positioned as a leader in the 2017 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide. Gartner placed Genesys highest amongst all vendors in ability to execute and completeness of vision. We believe this unique position validates our mission to power the world’s best customer engagement solutions for organizations of all sizes, both in the cloud and on premise.
Tags : gartner, contact center, infrastructure, magic quadrant
     Genesys
By: Genesys     Published Date: Feb 21, 2018
In the ongoing evolution of the customer experience, organizations continue to rely on phone and email while introducing new customer engagement channels. With the channel mix rapidly changing, it has become more important than ever to accurately identify and proactively deploy the next-best channels for engaging customers today and tomorrow. Gartner Research has profiled 15 ways that organizations will engage customers over the next 20 years. This includes augmented reality, virtual reality and mixed reality immersive solutions which will be adopted by 20% of large enterprises by 2020. By learning which engagement channels will best meet your customers’ needs in the future and prioritizing those aligned with your business model, you can improve customer engagement and
Tags : gartner, customer engagement, customer experience, gartner research
     Genesys
By: Genesys     Published Date: Feb 22, 2018
Get Gartner’s Complete Analysis of The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations driving the market and compares vendors based on completeness of vision and ability to execute. Get the complimentary report now to: • Compare contact center vendors and see which quadrant they are aligned to • Review the latest market outlook including on premise and cloud deployment choices • Learn what critical capabilities to consider when evaluating solutions and legacy system replacement For the ninth year, we are honored to be positioned as a leader in the 2017 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide. Gartner placed Genesys highest amongst all vendors in ability to execute and completeness of vision. We believe this unique position validates our mission to power the world’s best customer engagement solutions for organizations of all sizes, both in the cloud and on premise.
Tags : gartner, contact center, infrastructure, magic quadrant
     Genesys
By: Genesys     Published Date: Jun 08, 2018
In Gartner’s 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, Genesys has once again maintained a leadership position. Placed furthest among all vendors in completeness of vision for 10 years and counting, our position continues to validate our mission to power the world’s best customer engagement solutions for organizations of all sizes—both in the cloud and on-premises. And according to Gartner peer insights, customers agree. “Great implementation that was on-time and on-budget!” — CTO in the finance industry “Solid platform with a lot of features at a reasonable cost.” — IT Manager of Software Engineering in the Services Industry Get the report now to learn: • How contact center vendors compare and which quadrant they are aligned to • Analyst views on the strengths and cautions of all participating vendors • How to evaluate key criteria to guide your decision-making process
Tags : contact center, infrastructure, customer engagement, cloud, on-premises
     Genesys
By: Genesys     Published Date: Jun 13, 2018
Compare leading contact center infrastructure vendors. In Gartner’s 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, Genesys has once again maintained a leadership position. Placed furthest among all vendors in completeness of vision for 10 years and counting, our position continues to validate our mission to power the world’s best customer engagement solutions for organizations of all sizes—both in the cloud and on-premises. And according to Gartner peer insights, customers agree. “Great implementation that was on-time and on-budget!” 1 — CTO in the finance industry “Solid platform with a lot of features at a reasonable cost.” 1 — IT Manager of Software Engineering in the Services Industry Get the report now to learn: • How contact center vendors compare and which quadrant they are aligned to • Analyst views on the strengths and cautions of all participating vendors • How to evaluate key criteria to guide your decision-making process
Tags : leadership, customer engagement, decision making
     Genesys
By: Genesys     Published Date: Jul 13, 2018
Compare leading contact center infrastructure vendors. In Gartner’s 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, Genesys has once again maintained a leadership position. Placed furthest among all vendors in completeness of vision for 10 years and counting, our position continues to validate our mission to power the world’s best customer engagement solutions for organizations of all sizes—both in the cloud and on-premises. And according to Gartner peer insights, customers agree. “Great implementation that was on-time and on-budget!” 1 — CTO in the finance industry “Solid platform with a lot of features at a reasonable cost.” 1 — IT Manager of Software Engineering in the Services Industry Get the report now to learn: • How contact center vendors compare and which quadrant they are aligned to • Analyst views on the strengths and cautions of all participating vendors • How to evaluate key criteria to guide your decision-making process 1 Gartner Peer Insights rev
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     Genesys
By: Genesys     Published Date: Jul 13, 2018
With artificial intelligence (AI) gaining ground, the right contact center infrastructure (CCI) can be the critical business differentiator for long-term flexibility and scalability. Gartner Research looked at three use cases to evaluate CCI vendors, and Genesys received the highest use case scores (4.16 out of 5) for Customer Engagement Center in Gartner Critical Capabilities.
Tags : gartner, contact center, artificial intelligence, infrastructure, crm system
     Genesys
By: Genesys     Published Date: Aug 07, 2018
Our deep integration with CRM systems and support for digital channels enables a single view of the customer that is essential for an organization’s success.
Tags : gartner, contact center, artificial intelligence, infrastructure, crm system
     Genesys
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