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By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
Tags : best practices, customer support, business intelligence, business optimization, customer engaement
     Pega
By: Pega     Published Date: May 25, 2016
Case management frameworks built on business process management platforms help IT solutions architects deploy case-handling applications and offer an alternative to specialized case management applications and custom coding. According to Gartner, the complex architecture required to support case management has relegated it to the status of a niche application, typically addressed by specialist, commercial off-the-shelf application providers and system integrators. Case management as a process style is being applied in many sectors beyond government, legal and insurance, including healthcare, banking, higher education and retail. Industry and cross-industry case management frameworks are now available. "Adaptive case management" hype exceeds the reality of what buyers need. Gartner evaluated 12 vendors including Pegasystems against nine critical capabilities in four use cases. Download this Gartner analysis and gain a better understanding of the case management frameworks solutions offe
Tags : business optimization, business strategy, network management, business applications, best practices, business process management, solutions, case management
     Pega
By: VMware AirWatch     Published Date: May 24, 2016
Nemmeno un anno fa, le previsioni degli analisti inducevano gli entusiasti della mobility a ritenere che il destino del settore del Mobile Device Management (MDM) fosse ormai segnato. In occasione di una convention di analisti svoltasi nel 2013, un gruppo di esperti aveva espresso la convinzione che il fenomeno del BYOD (Bring Your Own Device) avrebbe portato a una forte riduzione dei prezzi, a un crollo delle vendite e alla fine di un intero settore. Così si rivolgeva l'analista di Gartner John Girard alla platea dei partecipanti (fonte: CRN.com): "Il mercato del Mobile Device Management è in pieno marasma e a mio parere ha i giorni contati". Girard prevedeva che il trend del BYOD e la refrattarietà dei dipendenti alla gestione dei dispositivi personali avrebbero reso necessaria la transizione verso un modello di gestione a livello di applicazione.
Tags : best practices, business optimization, business management, application management, enterprise application, business intelligence
     VMware AirWatch
By: Dynatrace     Published Date: May 24, 2016
This guide, compiled from numerous client interviews, best practices and real-life project experiences, will: - Walk you through tools like the Gartner Magic Quadrant - Provide organized criteria to evaluate vendor capabilities in detail - Define why these criteria matter - Give you an example of the typical evaluation process and timeline for an Application Performance Management buyer
Tags : dynatrace, vendor selection, gartner magic quadrant, application performance management
     Dynatrace
By: Puppet     Published Date: May 20, 2016
At Puppet, we've been looking at the state of DevOps practices for several years and helping organizations achieve higher levels of efficiency. We’ve learned a lot about the impact of DevOps at varying stages of IT automation maturity. As DevOps has moved from theory to implementation for more organizations, a host of DevOps myths have blocked adoption in many organizations. This publication debunks these myths so your organization can automate, innovate, and get ahead. Download this publication, featuring research from Gartner, to discover: - Why DevOps is applicable to legacy environments, traditional enterprises and hierarchical organizations. - Practices that underpin DevOps, from version control to automated testing to infrastructure as code. - How companies like Walmart, Staples, Ambit Energy and Infusionsoft have embraced DevOps and IT automation.
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     Puppet
By: VMware AirWatch     Published Date: May 18, 2016
VMware AirWatch gives enterprises identity, productivity and collaboration solutions through enterprise mobility management. The VMware AirWatch platform gives end users a seamless digital workspace, so they can be more effective on the go. A future-proof mobility platform enables IT to support business initiatives now and in the future with features: • Broadest OS and device support with same-day updates • Unified identity management framework across solutions • Suite of integrated productivity and collaboration apps • Centralized content management and collaboration • Global scalability with multi-tenant framework AirWatch offers a unique vision for identity, mobile, network and Infrastructure that is trusted by more than 16,000+ organizations, including 500 of the Global 2000, and has been positioned as a leader by Gartner in the 2015 Magic Quadrant for Enterprise
Tags : productivity, best practices, business intelligence, business management, information technology, device support, device management, content management
     VMware AirWatch
By: IBM     Published Date: May 17, 2016
Selecting horizontal portal software is increasingly difficult because of the expanding scope and increasing overlap among products and vendors. IT application leaders will have to understand the capabilities that matter most in support of their desired business outcomes.
Tags : ibm, gartner, horizontal portals, business outcomes
     IBM
By: Pega     Published Date: May 03, 2016
Download this Gartner Magic Quadrant analysis for BPM platform-based case management frameworks and gain a better understanding of the solutions offered by each BPM vendor.
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     Pega
By: Delphix     Published Date: May 03, 2016
Looking to streamline processes across development, test, and operations teams with more efficient Test Data Management (TDM)? Don't let antiquated technology and complex processes stand in the way of fast access to high-quality test data. Next-generation TDM transforms how businesses deploy testing environments and the way teams work within them, providing both greater flexibility and increased efficiency.
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     Delphix
By: Brocade     Published Date: May 02, 2016
By 2020, the Software-Defined Data Center will be a requirement for 75% of the Global 2000’ according to Gartner. But is the SDDC right for you? The key to success is to plan big but start small. This Gartner report will help you understand the value of SDDC, identify the best use cases, and mitigate deployment risks.
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     Brocade
By: Citrix Systems     Published Date: Apr 15, 2016
With faster adoption rates than any other upgrade, Windows® 10 is breaking records—and it’s poised to accelerate. In fact, Gartner predicts that 50% of businesses will be on their way to Windows 10 by early 2017—and 100% by 2019. Businesses of all sizes need an IT strategy that maintains employee productivity and business continuity without the worry of app compatibility issues or OS instability across differing end points. The time to upgrade to Windows 10 is now.
Tags : citrix, windows, windows 10, upgrade, productivity
     Citrix Systems
By: Cisco     Published Date: Apr 15, 2016
Not long ago Gartner released an oft-quoted statistic: 95% of private clouds fail. According to Tom Bittman, VP Distinguished Analyst at Gartner, of 140 customers polled, 95% reported “something was wrong” with their private cloud. Identifying a shortcoming and labeling it a “failure” might be a bit of hyperbole, but it still leaves enterprises wondering if there is a place for private cloud in their strategy. This paper will attempt to answer this question, and will focus on the role of OpenStack in particular as a private cloud solution.
Tags : cloud management, cloud services, cloud management, best practices, cloud computing
     Cisco
By: IBM     Published Date: Apr 15, 2016
As business grows more digital, the hunger for faster, more adaptive delivery of BI and analytics will increase. Read this Gartner paper and see how to give your business what it needs.
Tags : ibm, business analytics, business intelligence, agile, decision making
     IBM
By: Hewlett Packard Enterprise     Published Date: Apr 13, 2016
There are four IT megatrends that will transform IT and the business in the next few years. These four trends are all connected, all overlapping, all a part of an overall enterprise transformation. Success with these trends will be the primary driver for success in a world that is becoming much more digital and real-time. But many companies are still failing to connect the dots. Listen as Gartner VP Distinguished Analyst Tom Bittman discusses how to effectively navigate the four megatrends as a part of a holistic enterprise transformation the drives results.
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     Hewlett Packard  Enterprise
By: IBM     Published Date: Apr 08, 2016
"Helping enterprise IT developers, architects, and mobile development leaders select the right platform partners The mobile application development platform market continues to grow, evolve and mature in response to escalating customer requirements. Gartner has assessed 20 major vendors that enable enterprise IT developers to create mobile applications for customers, partners, and employees."
Tags : ibm, urbancode, mobile, gartner
     IBM
By: Cherwell Software     Published Date: Apr 07, 2016
ITSM tools automate the tasks and workflows associated with the management and delivery of quality IT services to the business. In its 2015 Magic Quadrant for IT Service Support Management Tools, Gartner compares 10 vendors on the vision and execution.
Tags : best practices, customer support, business intelligence, business optimization
     Cherwell Software
By: Intel Security     Published Date: Apr 06, 2016
Spend less on prevention; invest in detection, response and predictive capabilities.
Tags : security architect, information, continuous response, incident, monitoring, remediation, adaptive architecture, protection
     Intel Security
By: Intel Security     Published Date: Apr 06, 2016
Read this report to learn how Gartner's Magic Quadrant for SIEM can help you evaluate the market, technology and service providers, and why McAfee Enterprise Security Manager (ESM) is positioned in the SIEM Leaders Quadrant.
Tags : siem, mcafee enterprise security manager, gartner, magic quadrant, threat management, incident response, forensics, compliance
     Intel Security
By: Intel Security     Published Date: Apr 06, 2016
As a companion to the Gartner Magic Quadrant for SIEM, the Gartner Critical Capabilities report for SIEM helps IT security organizations compare their requirements with the most common SIEM use cases. Discover in-depth how Gartner rates McAfee SIEM by critical capabilities.
Tags : siem, mcafee enterprise security manager, gartner, critical capabilities, siem use cases, threat management, collect, store
     Intel Security
By: IBM     Published Date: Apr 04, 2016
CASBs provide CISOs with a critical control point for cloud service visibility, security and compliance. Use Gartner CASB frameworks to support continuous cloud service discovery, adaptive access, verification, protection and the prioritization of CASB evaluation criteria.
Tags : ibm, gartner, cloud, cloud security, casb, ciso, security
     IBM
By: IBM     Published Date: Apr 04, 2016
IBM BigFix is recognized as a leader in Gartner's Magic Quadrant for the fourth year in a row. Despite being a relatively mature technology, new product capabilities and diverging vendor strategies make selecting a client management tool vendor as challenging as ever for end-user computing and support managers.
Tags : ibm, ibm bigfix, gartner, magic quadrant, client management tools
     IBM
By: Hewlett Packard Enterprise     Published Date: Apr 01, 2016
There are four IT megatrends that will transform IT and the business in the next few years. These four trends are all connected, all overlapping, all a part of an overall enterprise transformation. Success with these trends will be the primary driver for success in a world that is becoming much more digital and real-time. But many companies are still failing to connect the dots. Listen as Gartner VP Distinguished Analyst Tom Bittman discusses how to effectively navigate the four megatrends as a part of a holistic enterprise transformation the drives results.
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     Hewlett Packard  Enterprise
By: AlienVault     Published Date: Mar 30, 2016
The Magic Quadrant summarizes Gartner’s yearly analysis of the SIEM market and compares the positions of leading competitors like AlienVault. Get Gartner's complete analysis of each SIEM vendor, and learn what makes AlienVault a Visionary. View the latest report.
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     AlienVault
By: Zoom     Published Date: Mar 29, 2016
Web conferencing can be used in many meeting scenarios, from internal collaboration to presentations, training and large events. IT leaders must examine the use cases that will drive their requirements for a portfolio of online meeting technologies.
Tags : zoom, gartner report, web conferencing, office collaboration, video conferencing, learning management systems, collaboration tools, webinars
     Zoom
By: Ring Central     Published Date: Mar 21, 2016
Gartner Inc., the world’s leading information technology research and advisory firm, has positioned RingCentral in the Leaders Quadrant of the 2015 report, Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide,* as a result of its ability to execute and the completeness of vision.
Tags : ring central, gartner, unified communications, cloud, phone systems
     Ring Central
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