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By: IBM     Published Date: Sep 30, 2013
IBM conducted more than 1,700 in-depth, face-to-face interviews with CEOs, general managers and senior public sector leaders from around the globe. Our newest CEO Study, the largest of its type ever undertaken, is the latest in the IBM C-suite Study Series. It explores how CEOs are responding to the complexity of increasingly interconnected organizations, markets, societies and governments – what we call the connected economy. Three themes emerged. Today's CEOs must: - Empower employees through values - Engage customers as individuals - Amplify innovation with partnerships Register now to access the insights that can help you lead more effectively through impactful connections with your employees, customers and partners.
Tags : global chief executive officer, leadership, technology, connectedness, customer insights, connections, ceos, business strategy
     IBM
By: IBM     Published Date: Nov 05, 2013
Providing a superior experience for citizens and constituents is not easy, and gone are the days when problematic customer interactions can be smoothed over by empathetic service representatives. In an omni-channel world, the number of citizen touchpoints is not only increasing, but is increasingly automated, and governments will not get many chances to take the steps that are required to make things right. Unlike at any other time in history, the quality of your operations will shine through, in virtually every interaction with the citizen. A Smarter Process approach helps you to reinvent business operations in the era of the citizen.
Tags : government, smarter process approach, agility, business process management, bpm, cities, efficient government
     IBM
By: Symantec Corporation     Published Date: Jun 18, 2014
Cloud computing is rapidly transforming the IT landscape, and the conversation around adopting cloud technology has progressed from “if” to “when.” Enterprises are showing strong interest in outsourced (“public”) cloud offerings that can help them reduce costs and increase business agility. These cloud services offer enormous economic benefits but they also pose significant potential risks for enterprises that must safeguard corporate information assets while complying with a myriad of industry and government regulations. Read this white paper to find out what Symantec is doing help to bridge the gap to cloud computing!
Tags : symantec, ssl certificates, tco, third party vendors, hidden costs, ssl benefits, management platform, it professionals
     Symantec Corporation
By: Cisco     Published Date: Dec 04, 2015
Gartner defines contact center infrastructure (CCI) as the products (equipment, software and services) needed to operate call centers for telephony support and contact centers for multichannel support. This type of infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
Tags : cisco, gartner, magic quadrant, contact center, infrastructure, telephony support
     Cisco
By: Cisco     Published Date: Dec 04, 2015
Infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
Tags : cisco, magic quadrant, contact center infrastructure, worldwide, support center
     Cisco
By: NAVEX Global     Published Date: Mar 21, 2018
The U.S. Foreign Corrupt Practices Act (FCPA), the U.K. Bribery Act (UKBA), Sapin II and many other Anti-Bribery and Corruption (ABC) laws and regulations around the world make it clear that bribery and corruption is prohibited, illegal and the source of fines, penalties, reputational damage, and in some cases criminal liability. This is particularly true when the bribes are offered to foreign government officials, especially by third parties. Before examining some of the common red flags and the appropriate courses of action to take, reviewing the various guidelines and frameworks available for organisations to build adequate procedures to protect themselves against third party risks is advisable. These frameworks have assisted organisations in establishing a strong legal defence in the event that a bribe does occur. These measures are having ramifications across the globe and they inform many of the components of the best ABC programmes in place today.
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     NAVEX Global
By: FireEye     Published Date: Feb 28, 2014
This whitepaper further educates you on the new security challenges for state and local governments.
Tags : fireeye, persistent threats, advanced attacks, multi-vector, multi-stage nature, combatting advanced attacks, cohesive threat vectors, correlated threat vectors
     FireEye
By: Intel Security     Published Date: Jan 20, 2015
This book provides an overview of network security in general, and explains how cybercriminals can use hidden or currently undetectable methods to penetrate protected network systems. Advanced evasion techniques (AETs) bypass current common network security solutions. They can transport any attack or exploit through network security devices and firewalls, next generation firewalls, intrusion detection and prevention systems, and even routers doing deep packet inspection. In this book you’ll find out all about AETs, and get useful pointers and advice to help you secure your organization. If you’re working in government, the military, banking, industry, e-commerce or with other critical infrastructures, read this book to find out what you’re up against and how to better protect against advanced evasions.
Tags : next generation firewall, intrusion prevention systems, firewall, contextual security, advanced evasion detection, advanced evasion techniques, aet, security
     Intel Security
By: VMware AirWatch     Published Date: May 19, 2016
In the cacophony of business headlines, news of data security breaches come through like a high-tempo drum beat. In fact, the number of incidents keeps growing at a rate of 66 percent CAGR, with a cost per breach of $5.9 million. And some of the world’s most recognized brands are sustaining bruises to their reputations and harmful hits to their bottom lines as they scramble to repair the damages. Enterprise IT organizations are facing an elusive enemy perpetrators who range from sophisticated cyber criminals and government-sponsored spies to hackers and script kiddies, and who have motives as diverse as money, politics, or simply youthful mischief.
Tags : data security, enterprise, data protection, mobile security, anti spyware
     VMware AirWatch
By: Pega     Published Date: Apr 04, 2016
Governments have long found it challenging to modernize legacy IT systems. Now comes pressure to offer digital government services. However, which takes priority? The answer is both. But rather than thinking linearly, the smart way is to execute simultaneously by standing a traditional IT approach on its head. Government agencies need to use technology to develop proactive and digital government services, from the outside in, from the perspective of the constituent, while making modernizing adjustments. To be successful, it is critical for government agencies to move beyond traditional development methodologies by adopting an agile development approach. But what are the challenges? How can they modernize massive projects already in the works? In short, how to get there? Download this E-book and find out where government agencies are falling short and where they can improve regarding digitization.
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     Pega
By: MuleSoft     Published Date: Jan 18, 2018
Today, government IT teams are expected to deliver more services with fewer resources. Consequently, many agencies have prioritized legacy modernization, interoperability, and shared service models as a means towards increasing IT delivery capacity. We propose that successful execution of these initiatives within the confines of a strictly managed budget requires a new approach to integration, one centered around APIs. Our recommended approach, API-led connectivity, builds on the principles of re-use first outlined by SOA, while avoiding many of the pitfalls that limited the success of heavyweight SOA implementations. In this whitepaper, you will learn: What forces drive digital transformation in federal government, and what role integration plays in supporting digital transformation How a civilian federal agency leveraged APIs to modernize legacy systems and accelerate the speed of integration How to build out an API-led architecture within a government agency to accelerate project
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     MuleSoft
By: MuleSoft     Published Date: Jan 18, 2018
Today, government IT teams are expected to deliver more services with fewer resources. Consequently, many agencies have prioritized legacy modernization, interoperability, and shared service models as a means towards increasing IT delivery capacity. We propose that successful execution of these initiatives within the confines of a strictly managed budget requires a new approach to integration, one centered around APIs. Our recommended approach, API-led connectivity, builds on the principles of re-use first outlined by SOA, while avoiding many of the pitfalls that limited the success of heavyweight SOA implementations. In this whitepaper, you will learn: What forces drive digital transformation in federal government, and what role integration plays in supporting digital transformation How a civilian federal agency leveraged APIs to modernize legacy systems and accelerate the speed of integration How to build out an API-led architecture within a government agency to accelerate project
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     MuleSoft
By: SAP     Published Date: Jan 15, 2016
Managing state government often requires impassioned debate about the best way to allocate resources, deliver services to citizens and build budgets that reflect elected leaders’ and citizens’ priorities. The State of Indiana is bringing data-driven insights to these discussions through its use of analytics.
Tags : sap, government, analytics, data
     SAP
By: SAP     Published Date: May 03, 2016
Digitization is the foundation for a frictionless government.
Tags : sap, government, digital, society, integrated, frictionless government
     SAP
By: SAP     Published Date: May 03, 2016
Indiana's Management and Performance Hub (MPH) program has developed a comprehensive, enterprise-wide, data-driven management system to help gain insight into the drug abuse crisis. Indiana MPH staff is tackling the issue using crime lab drug data from across the state to see new correlations in drug use over time and find insight into crime.
Tags : sap, indiana, government, analytics, predictive analytics, hana, digital
     SAP
By: Palo Alto Networks     Published Date: Sep 30, 2016
Palo Alto Networks is leading a new era in cybersecurity by securing thousands of enterprise, government, and service provider network from cyber threats and protecting our digital way of life.
Tags : palo alto, firewall, cyber security, automation, cybersecurity for dummies
     Palo Alto Networks
By: IBM     Published Date: Jan 11, 2017
Read this i360Gov Book to understand the importance of: - Transforming federal fortifications into intelligence-driven defense - Intensifying focus on cyber intelligence - Needing a well trained cybersecurity force
Tags : ibm, analytics, government, public sector, security, cyber threat, cyber threat analysis, risk
     IBM
By: IBM     Published Date: Jan 20, 2017
Government agencies are taking advantage of new capabilities like mobile and cloud to deliver better services to its citizens. Many agencies are going paperless, streamlining how they interact with citizens and providing services more efficiently and faster. This short video will show real examples of how government agencies are applying new capabilities like cognitive and analytics to improve how they ingest, manage, store and interact with content.
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     IBM
By: IBM     Published Date: Apr 20, 2017
Do Android’s dessert-named updates improve device and data security enough to work for the enterprise? Android has long ruled the consumer market. Now, the latest security advancements from Google and device manufacturers, and support for Android by leading EMM solution providers, are expanding its presence in the enterprise. To help ensure security and compliance with industry standards and government regulations, enterprises need a way to protect and manage the wide range of available devices, versions, and idiosyncrasies of the world’s most popular mobile operating system.
Tags : access management, security information, event management, database security, application development, risk management, endpoint management, next generation intrusion protection
     IBM
By: IBM     Published Date: Apr 20, 2017
The National Institute for Standards and Technology (NIST) and the Defense Information Systems Agency (DISA) have taken leading roles in exploring requirements for Mobile Device Management (MDM) systems for government agencies. Mobile devices, particularly smartphones, are exceptionally vulnerable to security breaches. They are easily lost, are filled with unknown applications, communicate over untrusted networks, and are often purchased by users without regard to IT standards and security features.
Tags : mobile security, mobile device management, enterprise data, application security, information security, communication interception, business data, app security
     IBM
By: IBM     Published Date: Apr 20, 2017
We are pleased to present the findings of The State of Mobile Application Insecurity sponsored by IBM. The purpose of this research is to understand how companies are reducing the risk of unsecured mobile apps in the workplace. Ponemon Institute is dedicated to independent research and education that advances responsible information and privacy management practices within business and government. Our mission is to conduct high quality, empirical studies on critical issues affecting the management and security of sensitive information about people and organizations.
Tags : (delete)mobile application, malware protection, mobile security, application security, proprietary software, open source software, cloud services, source code testing
     IBM
By: IBM     Published Date: Jun 08, 2017
The healthcare payer ecosystem in the United States has changed dramatically over the last decade and is expected to evolve at an even faster pace over the next few years. Many world-class companies involved in healthcare payment processing are finding themselves constrained by their existing information technology infrastructure. The silos that they built around business-to-business (B2B) processing are constraining them, making it difficult to achieve governmental mandates and (more importantly) increase processing efficiency and competitive advantage. Gone are the days of a small set of data following static and simple standards traded between a limited set of organizations. Gone are the days where the rules for when data is valid versus invalid can expressed in a paragraph or two. Gone are the days when information about a healthcare payment was almost entirely about the "who," "when," and "how much."
Tags : hipaa, healthcare, b2b, organizational strategy, affordable care
     IBM
By: Cox Business     Published Date: Dec 19, 2016
It’s no secret that a potent combination of new digital technologies and rising constituent expectations is transforming government. The impact is being felt at all levels, from the largest state agencies and departments to the smallest municipalities.
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     Cox Business
By: Cox Business     Published Date: Dec 19, 2016
Solutions that make it easy to keep track of security and software updates will give you an edge like no other. In many cases, hackers target specific holes in outdated software. Rather than dealing with the headache of continually updating each computer in your network, use tools that track and perform system updates automatically. You’ll always be ahead of the curve.
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     Cox Business
By: Cox Business     Published Date: Dec 19, 2016
As we continue to move forward into an age of big data, optimization, and shared information through the capabilities of better networking technologies, opportunities have never been greater for using technology to improve the way the government interacts with constituents. However, increasing dependence on web and network services also makes government a tempting target for hackers. Distributed Denial of Service attacks, data breaches, leaks, the risks can be enormous. Recent events have shown us that now more than ever, government servers are getting victimized by well-funded teams of foreign hackers, possibly funded by their government.
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     Cox Business
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