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By: Avaya     Published Date: Jan 20, 2015
Midmarket Collaboration For Dummies, Avaya Custom Edition, explores the midmarket business trends in collaboration, how collaboration can drive productivity and strategic advantage, the networking and security challenges for midmarket businesses, and much more!
Tags : midmarket collaboration, a guide to midmarket collaboration, collaboration solutions, avaya
     Avaya
By: Avaya     Published Date: Jan 20, 2015
The Hitchhiker's Guide to the Software-Defined Data Center is a Z K Research paper aiming to provide you with the necessary information to make an informed choice on choosing the right SDDC solution provider for your business.
Tags : software defined data center, sddc, a guide to sddc, sddc solution providers, the network requirements of an sddc, avaya sddc solutions
     Avaya
By: Avaya     Published Date: Jan 23, 2015
Midmarket Collaboration For Dummies, Avaya Custom Edition, explores the midmarket business trends in collaboration, how collaboration can drive productivity and strategic advantage, the networking and security challenges for midmarket businesses, and much more!
Tags : midmarket collaboration, a guide to midmarket collaboration, collaboration solutions, avaya
     Avaya
By: Avaya     Published Date: Jan 23, 2015
This White Paper provides information on how mobile, cloud and UC make perfect business sense. When everyone works together, things get done. Decisions are made faster, actions are taken effectively, and results improve. That’s why tomorrow’s market leaders are acting now to harness the power of Unified Communications and Collaboration tools and unleash the potential of their business.
Tags : unified communications, managing uc, uc becoming more powerful and useful
     Avaya
By: Avaya     Published Date: Jan 28, 2015
Midmarket Collaboration For Dummies, Avaya Custom Edition, explores the midmarket business trends in collaboration, how collaboration can drive productivity and strategic advantage, the networking and security challenges for midmarket businesses, and much more!
Tags : midmarket collaboration, a guide to midmarket collaboration, collaboration solutions, avaya
     Avaya
By: Avaya     Published Date: Jan 28, 2015
The Hitchhiker's Guide to the Software-Defined Data Center is a Z K Research paper aiming to provide you with the necessary information to make an informed choice on choosing the right SDDC solution provider for your business.
Tags : software defined data center, sddc, a guide to sddc, sddc solution providers, the network requirements of an sddc, avaya sddc solutions
     Avaya
By: Workforce Software     Published Date: Jun 04, 2015
This paper provides a guide to large employers confronted by the time and attendance evaluations dilemma.
Tags : workforce software, workforce management, pay slip, government regulations, compliance, labour regulations
     Workforce Software
By: Workforce Software     Published Date: Jun 04, 2015
This paper provides a guide to large employers confronted by the time and attendance evaluations dilemma.
Tags : workforce software, cloud, time attendance, modern solution
     Workforce Software
By: Workforce Software     Published Date: Jun 04, 2015
This brief Infogencer Management Guide provides an executive summary of the key themes which, in our view, must be considered.
Tags : workforce software, absence management, minimise cost, administrative processes
     Workforce Software
By: Workforce Software     Published Date: Dec 02, 2015
This paper provides a guide to large employers to help you identify and describe product capabilities—and corresponding process improvements—that separate a basic timekeeping system from an enterprise-grade time and attendance solution. In addition, the paper will equip you with questions to ask potential providers to uncover whether they have the resources, expertise, and products capable of optimising your time and attendance processes.
Tags : time and attendance system, automation, pay rate, absence, understaffing, worker performance, payroll, timekeeping
     Workforce Software
By: SAP SME     Published Date: Apr 10, 2018
La industria de los productos de consumo está experimentando una gran transformación. Los consumidores demandan experiencias que ofrezcan confianza, alegía y protección – aunque son menos tangibles– estos son los impulsores que definirán el exito. Es por eso que las compañías de productos de consumo necesitan reimaginar todo, desde el compromiso del consumidor y las operaciones hasta la innovación de los productos. Las tecnologías emergentes como el Internet de las Cosas, Machine Learning e Inteligencia Artificial, pueden ayudar a guiar el rumbo de este cambio e impulsar el éxito del mismo.
Tags : 
     SAP SME
By: WFS Australia     Published Date: Dec 02, 2015
This paper provides a guide to large employers to help you identify and describe product capabilities—and corresponding process improvements—that separate a basic timekeeping system from an enterprise-grade time and attendance solution. In addition, the paper will equip you with questions to ask potential providers to uncover whether they have the resources, expertise, and products capable of optimising your time and attendance processes.
Tags : time and attendance system, automation, pay rate, absence, understaffing, worker performance, payroll, timekeeping
     WFS Australia
By: Oracle Commerce Cloud     Published Date: Sep 06, 2017
"This commissioned study conducted by Forrester Consulting on behalf of Oracle reports key findings from a survey of 250 eCommerce decision makers on the shift in the marketplace from on-premises commerce infrastructures to modern SaaS solutions. Read this report to learn: - Top considerations when choosing an eCommerce SaaS platform - The factors most critical to a successful SaaS implementation - Benchmarks on eCommerce processes - Which practices distinguish high performers from all others"
Tags : 
     Oracle Commerce Cloud
By: Oracle Commerce Cloud     Published Date: Sep 06, 2017
"Agility, customer experience and headless commerce are key features in the next wave of digital commerce platforms, as application leaders guiding B2C, B2B and B2B2C organizations try to keep pace with the digital economy. Read this report to learn: - Key findings and recommendations for digital commerce and application technology leaders - Critical capalities for a modern digital commerce platform - Evaluation and rating of 21 digital commerce vendors"
Tags : 
     Oracle Commerce Cloud
By: Oracle Commerce Cloud     Published Date: Sep 06, 2017
With a powerful, modern cloud commerce solution, e-commerce sites don’t need to sacrifice functionality, customization, or site experience to gain agility. Download this whitepaper to learn four key considerations to keep in mind when evaluating SaaS commerce solutions to achieve agility without compromise.
Tags : 
     Oracle Commerce Cloud
By: Intermedia     Published Date: Mar 01, 2016
This is a practical guide to implementing Intermedia’s Dedicated Hosted Exchange on AWS. What’s inside this guide: • A definition of Dedicated Cloud and its main benefits • Details of Intermedia’s Dedicated Exchange powered by AWS • The main benefits of the AWS platform for your business email • How can you get the cloud on your terms and not on a vendor’s terms • Steps to implement Intermedia’s Dedicated Exchange on AWS
Tags : 
     Intermedia
By: Salesforce Commerce Cloud     Published Date: Oct 04, 2016
Finding growth in an era of unprecedented disruption in retail is, to say the least, challenging. A new survey of more than 300 C-level retail executives reveals where leading retailers are finding opportunities, what distinguishes high-performing retailers from the rest of the pack, the biggest threats, and their long-term views for addressing common challenges. Their experience provides a roadmap for others in finding retail growth.
Tags : retail, consumers, security, performance, opportunities
     Salesforce Commerce Cloud
By: Puppet     Published Date: Mar 09, 2017
If you work in IT, you can’t escape the buzz about containers. Containers are a lightweight way of building and deploying applications as a set of composable microservices that abstract away the underlying infrastructure. As containers and microservices become more mainstream, you need to understand the path to adoption, and which tools come into play. Download this guide to get an introduction to containers, explore their value, and see how configuration management applies to containers. We also discuss how to: • Adopt and scale containers faster. • Move existing services to containers. • Eliminate the friction between development, QA, and production environments.
Tags : 
     Puppet
By: Puppet     Published Date: Mar 13, 2017
Have you started moving to the cloud? Nearly 70 percent of organizations have at least one application living in the cloud already, and cloud adoption is growing fast. That's because organizations recognize the cloud is a great way to make IT more agile and helpful to the business. Download Cloud-Scale Automation with Puppet, and learn how you can ease the transition to cloud, gaining the agility your organization needs without adding hours of management time or unnecessary risk. You really can use cloud infrastructure as easily as you use on-prem, and keep it as secure as on-prem, too. You’ll learn how to: • Automate your cloud resources and manage infrastructure at scale. • Get started with Puppet on both Linux and Windows machines. • Make Puppet the foundation of your DevOps efforts, regardless of where you choose to deploy.
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     Puppet
By: Zendesk     Published Date: Dec 10, 2018
Sus clientes tienen más conocimientos técnicos que nunca y han descubierto que prefieren resolver los problemas y dudas por sí mismos. Estudios realizados por ICMI durante años han confirmado que los clientes prefieren resolver los problemas por sus propios medios y en sus canales preferidos . Además, solo buscan una interacción directa cuando han agotado infructuosamente las opciones de autoservicio. Esta opinión está respaldada por los datos de American Express, según los cuales un 48 % de los clientes prefiere hablar con un representante de servicio de atención al cliente cuando tiene que resolver problemas complicados, pero solamente un 16 % escoge el mismo método de contacto para los asuntos más simples . Este documento tiene un objetivo sencillo: queremos ayudarle a generar un portal unificado que incluya su base de conocimientos, su comunidad y sus clientes. Todo esto se puede hacer con un Centro de Ayuda como Zendesk Guide.
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     Zendesk
By: Zendesk     Published Date: Dec 10, 2018
in importar cuál es tu negocio o el horario de atención, tu puerta siempre está abierta. Los clientes de hoy en día hacen preguntas a cualquier hora del día o de la noche y esperan recibir una respuesta, pero no esperan mucho tiempo. Ese hecho representa un reto para la mayoría de los negocios: ¿cómo prever qué canales necesitará o querrá tener un cliente y cómo determinar si esos canales son eficaces para su organización? En pocas palabras: sí, es necesario. Y esta guía tiene el propósito de ayudarle a explorar ese hecho. Para los clientes es importante poder contactar a una compañía de varias maneras y dan por hecho que cada interacción sigue el hilo de la anterior y de la siguiente. Más información sobre la solución omnicanal con Zendesk.
Tags : 
     Zendesk
By: Zendesk     Published Date: Dec 10, 2018
Seus clientes eles entendem mais de tecnologia do que nunca e preferem a abordagem "faça você mesmo" para resolver seus problemas e responder às suas próprias dúvidas. Anos de pesquisas feitas pelo ICMI confirmaram que os clientes preferem resolver seus problemas por conta própria e usando seus canais favoritos. Além disso, os clientes só procuram interações diretas quando esgotam todas as opções de autoatendimento. Essa informação se baseia em dados da American Express, que descobriu que 48% dos consumidores preferem falar com um representante do atendimento ao cliente para lidar com problemas complexos, mas apenas 16% preferem esse mesmo contato para resolver problemas simples. O objetivo desse documento é simples: queremos ajudá-lo a criar uma base de conhecimento, uma comunidade e um portal do cliente completos. E você pode fazer tudo isso usando a Central de Ajuda do Zendesk Guide.
Tags : 
     Zendesk
By: Zendesk     Published Date: Dec 10, 2018
Não importa qual o tipo ou o horário de operação da sua empresa: sua porta está sempre aberta. Atualmente, os clientes fazem perguntas a qualquer hora do dia ou da noite e esperam ser respondidos (desde que não demore muito). Isso representa um desafio para a maioria das empresas: como antecipar os canais que o cliente vai querer ou dos quais vai precisar? E como determinar se esses canais serão eficientes para a sua organização? A resposta simples é: sim, você precisa. E este guia vai explorar exatamente isso. Os clientes querem entrar em contato com as empresas de várias formas e esperam que cada interação com a marca seja consistente com as conversas que teve antes e as que terá depois. Aprenda como com a solução omnichannel do Zendesk.
Tags : 
     Zendesk
By: Zendesk     Published Date: Jan 04, 2019
Seus clientes eles entendem mais de tecnologia do que nunca e preferem a abordagem "faça você mesmo" para resolver seus problemas e responder às suas próprias dúvidas. Anos de pesquisas feitas pelo ICMI confirmaram que os clientes preferem resolver seus problemas por conta própria e usando seus canais favoritos. Além disso, os clientes só procuram interações diretas quando esgotam todas as opções de autoatendimento. Essa informação se baseia em dados da American Express, que descobriu que 48% dos consumidores preferem falar com um representante do atendimento ao cliente para lidar com problemas complexos, mas apenas 16% preferem esse mesmo contato para resolver problemas simples. O objetivo desse documento é simples: queremos ajudá-lo a criar uma base de conhecimento, uma comunidade e um portal do cliente completos. E você pode fazer tudo isso usando a Central de Ajuda do Zendesk Guide.
Tags : 
     Zendesk
By: Zendesk     Published Date: Jan 04, 2019
Não importa qual o tipo ou o horário de operação da sua empresa: sua porta está sempre aberta. Atualmente, os clientes fazem perguntas a qualquer hora do dia ou da noite e esperam ser respondidos (desde que não demore muito). Isso representa um desafio para a maioria das empresas: como antecipar os canais que o cliente vai querer ou dos quais vai precisar? E como determinar se esses canais serão eficientes para a sua organização? A resposta simples é: sim, você precisa. E este guia vai explorar exatamente isso. Os clientes querem entrar em contato com as empresas de várias formas e esperam que cada interação com a marca seja consistente com as conversas que teve antes e as que terá depois. Aprenda como com a solução omnichannel do Zendesk.
Tags : 
     Zendesk
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