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By: Zendesk     Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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     Zendesk
By: Zendesk     Published Date: Jun 29, 2018
Your door is always open, regardless of your business or support hours. Today’s customers ask questions at any time of the day or night and will wait for you to respond (but not for long). This poses a challenge to most businesses: How can you anticipate which channels a customer will need or want, and how can you determine whether these channels will be efficient for your organization? The short answer is: you do. Customers want the ability to contact businesses in more than one way, and they expect each brand interaction to be consistent with the one before and after. Learn how with Zendesk's Omnichannel solution.
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     Zendesk
By: Akamai Technologies     Published Date: Jun 14, 2018
"A zero trust security and access model is the solution: Every machine, user, and server should be untrusted until proven otherwise. But how do you achieve zero trust? Read this white paper authored by Akamai’s CTO, Charlie Gero, to learn how to transition to a perimeter-less world in an incredibly easy way, with steps including: • The zero trust method of proof • The vision behind Google BeyondCorpTM • Analysis of application access vs. network access • How to deploy user grouping methodology • Guidance for application rollout stages 1-8"
Tags : security, perimeter security, zero trust, cloud, enterprise security
     Akamai Technologies
By: Amazon Web Services     Published Date: Jul 25, 2018
Organizations are collecting and analyzing increasing amounts of data making it difficult for traditional on-premises solutions for data storage, data management, and analytics to keep pace. Amazon S3 and Amazon Glacier provide an ideal storage solution for data lakes. They provide options such as a breadth and depth of integration with traditional big data analytics tools as well as innovative query-in-place analytics tools that help you eliminate costly and complex extract, transform, and load processes. This guide explains each of these options and provides best practices for building your Amazon S3-based data lake.
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     Amazon Web Services
By: TigerConnect     Published Date: Aug 15, 2018
By now you’ve seen The Joint Commission’s often-quoted statistic that nearly 80% of serious medical errors involve miscommunication during the handoff between providers and care settings. The newest clinical communication technology is designed to close dangerous communication gaps. Top clinical communication platforms offer advanced collaboration tools to ensure that critical patient information makes it safely from one care setting to another. Download this guide to learn how a clinical communication platform can significantly improve patient outcomes in 5 key areas.
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     TigerConnect
By: Google     Published Date: Aug 23, 2018
Today’s smart computers can beat board game champions, master video games, and learn to recognize cats. No wonder artificial intelligence has captured the imaginations of business and IT leaders. And indeed, AI is starting to transform processes in established industries, from retail to financial services to manufacturing. Read this guide from Google Cloud and learn how you can unlock the transformational power of information and get useful insights from a vast and complex landscape of data.
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     Google
By: CA Technologies EMEA     Published Date: Sep 07, 2018
Continuous testing is the practice of testing across every activity in the SDLC to uncover and fix unexpected behaviors as soon as they are injected. Continuous testing is the embedding of testing as a fundamental and ongoing aspect of every activity through the application lifecycle, from requirements through production, to ensure the business value is being achieved as expected. As the pace of business continues to quicken, companies are starting to recognize that to stay competitive the process of developing and releasing software needs to change. Release cadence has greatly accelerated. There is no occasion anymore for a six- to 18-month find-and-fix turnaround in which the customer will find the delay acceptable. Things need to move faster, and they need to be ready and perfect faster. Download this whitepaper to find out how CA Technologies can help with your Continuous Testing.
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     CA Technologies EMEA
By: CA Technologies EMEA     Published Date: Sep 11, 2018
Suddenly, the network is cool again. Tech trends such as the Internet of Things, software-defined networking and growing end-user expectations all add up to a demand for “dialtone” network performance and reliability. But as the data deluge continues to accelerate, and as organizations continue to rely on multiple clouds to achieve business goals, how can the network keep up, much less meet tomorrow’s demands? This e-book looks at the trends that are impacting the enterprise network—the modern network—the issues it creates for NetOps professionals, and how organizations can act today to plan for tomorrow.
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     CA Technologies EMEA
By: CA Technologies EMEA     Published Date: Sep 11, 2018
In too many organizations today, innovation isn’t happening fast enough. Within these businesses, skills are siloed and resources are misaligned. As businesses seek to speed innovation and meet their growth and revenue targets, they have to get maximum utility out of all their investments—including in the areas of IT infrastructure, product development and human resources. This buyer’s guide is intended to help those decision makers tasked with making this critical buying decision—focusing on the characteristics that help enterprises address both their immediate and long term needs. This guide shows how leveraging a PPM platform that delivers both top-down, strategic portfolio management, as well as bottom-up project management capabilities, helps organizations maximize their ROI over the long term.
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     CA Technologies EMEA
By: IBM     Published Date: Jun 13, 2018
Today’s workloads are dynamic and power-hungry. Cloud requirements for mission-critical workloads often change overnight – causing IT priorities to shift, deadlines to tighten, and budgets to shrink. Seconds matter, especially when it comes to the bottom line. And bottom lines take brutal hits when companies haven’t properly established a powerful and flexible infrastructure.
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     IBM
By: Turbonomic     Published Date: Jul 05, 2018
Organizations are adopting cloud computing to accelerate service delivery. Some try to deliver cloud economies of scale in their private data centers with the mantra “automate everything,” a philosophy often simpler in theory than practice. Others have opted to leverage public cloud resources for the added benefit of the pay-as-you-go model, but are finding it difficult to keep costs in check. Regardless of approach, cloud technology poses the same challenge IT has faced for decades: how to assure application performance while minimizing costs.
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     Turbonomic
By: Here Technologies     Published Date: Jul 19, 2018
Transportation companies are expected to solve logistical challenges, improve service, optimize costs and increase efficiencies. More and more, they are turning to new IoT technologies to help them achieve this. In this guide, we’ve identified the latest location, routing and other data-driven services, that are helping commercial fleet management and logistics organizations differentiate and lead the way in an increasingly complex market.
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     Here Technologies
By: Here Technologies     Published Date: Aug 29, 2018
With urbanization set to increase rapidly – the UN predicts that by 2050, 68% of the world’s population will live in urban areas – discover how, with HERE, you can keep your city moving. And make it more safe, efficient, and green. HERE is already working with governments around the world to keep traffic flowing and pollution down. In this guide, discover how, with our growing network of sensors and over 30 years’ experience, we can deliver the real-time insights to keep you abreast of what’s actually happening on your roads, so you can better meet government safety and mobility targets.
Tags : public sector, urbanization
     Here Technologies
By: Lookout     Published Date: Mar 30, 2018
Learn best practices for enabling productivity and reducing risk with modern-enterprise mobile security strategies, including important implementation, deployment, and adoption tips for IT managers.
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     Lookout
By: Splunk     Published Date: Sep 10, 2018
The financial services industry has unique challenges that often prevent it from achieving its strategic goals. The keys to solving these issues are hidden in machine data—the largest category of big data—which is both untapped and full of potential. Download this white paper to learn: *How organizations can answer critical questions that have been impeding business success *How the financial services industry can make great strides in security, compliance and IT *Common machine data sources in financial services firms
Tags : cloud monitoring, aws, azure, gcp, cloud, aws monitoring, hybrid infrastructure, distributed cloud infrastructures
     Splunk
By: Splunk     Published Date: Sep 10, 2018
collectd is an open source daemon that collects system and application performance metrics. With this data, collectd then has the ability to work alongside other tools to help identify trends, issues and relationships not easily observable. Read this e-book to get a deep dive into what collectd is and how you can begin incorporating it into your organization’s environment.
Tags : it event management, it event management tool, event logs, aiops platform, what is aiops, aiops vendor, market guide for aiops platforms, guide for aiops platforms
     Splunk
By: Splunk     Published Date: Sep 10, 2018
One of the biggest challenges IT ops teams face is the lack of visibility across its infrastructure — physical, virtual and in the cloud. Making things even more complex, any infrastructure monitoring solution needs to not only meet the IT team’s needs, but also the needs of other stakeholders including line of business (LOB) owners and application developers. For companies already using a monitoring platform like Splunk, monitoring blindspots arise from the need to prioritize across multiple departments. This report outlines a four-step approach for an effective IT operations monitoring (ITOM) strategy. Download this report to learn: How to reduce monitoring blind spots when creating an ITOM strategy How to address ITOM requirements across IT and non-IT groups Distinct layers across ITOM Potential functionality gaps with domain-specific products
Tags : cloud monitoring, aws, azure, gcp, cloud, aws monitoring, hybrid infrastructure, distributed cloud infrastructures
     Splunk
By: TradeGecko     Published Date: Sep 18, 2018
Pinpointing the right pricing strategy for your wholesale business is key to running a successful business. But for wholesale businesses, getting pricing right – especially when dealing with multiple markets – can prove to be a tricky and often complex task.
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     TradeGecko
By: F5 Networks Inc     Published Date: Aug 16, 2018
Integrated on-premises solutions offer tight control and flexibility, but can be quickly overwhelmed by a large volumetric attack. Managed cloudbased services deliver protection from those largeattacks, but can be expensive if used for all traffic, all the time. By using a combination of on-premises security devices and a cloud-based scrubbing service to handle volumetric attacks, organizations maintain control, while spinning up cloud-protection services as needed to handle the largest volumetric floods.
Tags : model, ddos, protection, solutions
     F5 Networks Inc
By: EDF Energy     Published Date: Jul 23, 2018
In your business, you're the hustler. You don't just accept what's in front of you. You challenge it. And you relish the opportunity to do so. So why should it be any different when you compare business energy quotes? The thing is, you don't need to hustle any more to get a great deal on energy. Suppliers automatically give you their best rates online, haggle- free. And EDF Energy give you the tools you need to pull them apart, inspect their offer, and make up your own mind about what's best for your business. Compile and compare the best deal for your business with your Quick Quote Kit.
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     EDF Energy
By: Datastax     Published Date: Aug 27, 2018
Distributed cloud databases are transforming the way organizations do business. Read this new, informative guide to learn what distributed cloud databases are and why they’re what’s required to power Right-Now Economy applications. You'll also get straightforward yet detailed information on the database requirements for today’s applications, the limitations of relational databases, and the importance of data autonomy in database selection. With Designing a Distributed Cloud Database for Dummies, you'll learn how enterprises can meet and exceed customer expectations by way of modern applications and distributed cloud databases.
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     Datastax
By: IBM     Published Date: Apr 25, 2018
Hear from industry leaders on how to maximize omni-channel fulfillment, eliminating unnecessary costs and optimizing sourcing decisions.
Tags : omni-channel, order management, sourcing, fufillment
     IBM
By: IBM     Published Date: Jun 04, 2018
"What would you do if you didn’t have to rely on disparate analytics solutions to meet the needs of business users while following the rules of IT? View this 'Charting Your Analytical Future' webinar to learn about a world of innovation and independence for users that does not limit the confidence and controls of IT. With the cognitive-guided self-service features available in IBM business analytics solutions, more users than ever before can get the answers they need. Next-generation business analytics capabilities make it possible to access relevant data, prepare it for analysis and understand performance. But it doesn’t stop there. Users can package the results in a visually-appealing format and share them throughout the organization. Don’t miss this opportunity to hear how you can: * Benefit from advanced analytics without the complexity * Operationalize insights and dashboards from a collection of trusted data sources * Tell your story with rich visualizations and geospati
Tags : business analytics, analytics solutions
     IBM
By: IBM     Published Date: Jul 16, 2018
IBM Planning Analytics, powered by IBM TM1, is the fast, flexible, planning solution that helps you align financial plans with corporate objectives linked to operational tactics and market events. In this quick, 10- minute guided demo, you’ll get hands-on experience with IBM Planning Analytics by building a revenue plan. You’ll play the role of a financial planner and learn how to: • Create a revenue plan in IBM Planning Analytics Workspace • Adjust the plan by increasing sales by 20% through an online channel • Review the impact of your changes on net profit
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     IBM
By: IBM     Published Date: Aug 01, 2018
EMA discusses Serverless computing as a top priority among companies, & why IBM Cloud Functions ranks for rapid ramp up and Hybrid Cloud.
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     IBM
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