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By: SAP     Published Date: Feb 26, 2016
Tracking and assessing workforce-diversity programs shouldn't be hard work, but it should be a top priority. Because businesses benefit when they employ highly engaged workers with different backgrounds, HR leaders and hiring professionals contribute directly to a company’s success when diversity programs meet their goals.
Tags : sap, business benefits, diversity, kpi, metrics
     SAP
By: SAP     Published Date: Feb 26, 2016
Work has evolved, so performance management should follow. SuccessFactors partnered with PwC to develop a paper that helps companies assess their PM programs and make PM more effective. Rethinking your performance management program addresses: • The critical importance of having separate but integrated processes to accurately assess past performance and to provide continuous coaching for the future • Techniques for embedding user-friendly social and mobile performance tools that reflect the real rhythm of the business • The pivotal role of HR to evaluate and evolve PM processes Our proven tips on how to adjust and nurture PM processes are food for thought as many managers and employees focus on the business of making 2014 a successful year.
Tags : sap, pwc, performance management
     SAP
By: Genesys     Published Date: Apr 07, 2017
To meet the growing demand for digital interactions, both CRM and CCI (contact center infrastructure) vendors have added a range of digital channels to their portfolios. CCI vendors are focusing on offering an integrated omnichannel customer engagement platform, to improve their appeal to the customer service software market. The challenge for IT leaders is to decide which engagement channels should be managed by which vendors. This Gartner report discusses: - Three procurement strategies IT leaders can adopt to achieve their business goals for omnichannel (voice plus all digital channels) - Strengths and challenges associated with each strategy - Key considerations for omnichannel success
Tags : genesys, contact center infrastructure, cci, omnichannel success, cci vendors
     Genesys
By: Rosetta Stone     Published Date: Apr 03, 2018
For many companies, language barriers increase as business globalization becomes the norm rather than the exception. Perhaps a call center agent cannot handle customer contact in an unfamiliar language. Or a manager travels to a face-toface meeting only to sit across a conference table from clients wanting to speak in their own native language. Even within your organization, teams across global geographies must collaborate to achieve collective goals, but language barriers often stand in their way. Meanwhile, HR leaders are tasked with recruiting and retaining top talent and L&D managers must align programs with business goals. Each of these scenarios and areas of responsibility have something in common: A clear need for company-sponsored training to develop employees’ language proficiency so they can engage successfully with colleagues and customers anywhere. Thousands of learners were surveyed about the impact of language training with Rosetta Stone® business solutions.1 Results show
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     Rosetta Stone
By: Anaplan     Published Date: Mar 12, 2019
Putting inventory in the right place at the right time No company wants to be known as the “company that never delivers.” That’s what poor inventory optimization leads to, as customers wait for that guaranteed two-day shipping that turns into three, four, five days, and beyond. To stay competitive and keep customers loyal, you need to know where to store inventory and for how long. Optimizer for Anaplan makes inventory optimization fast and easy. Inside this paper, you’ll find: • Why optimization is key to supply chain success • How inventory optimization works with Optimizer in Anaplan
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     Anaplan
By: ChannelAdvisor     Published Date: Jan 22, 2019
In this eBook, we’ll walk you through proven practices for supercharging your success across mission-critical marketing, selling and fulfilling activities.
Tags : ecommerce, retail, marketplace, amazon, advertising
     ChannelAdvisor
By: McAfee EMEA     Published Date: Nov 15, 2017
As we have said through this paper, it is no longer an either/or choice between security analytics and SIEM. Or even between insourcing and outsourcing security monitoring. You need to establish a team with complimentary capabilities, skills, and resources; then leverage each part for what it does best. It is frustrating to use a technology for something it’s not built to do, and just as frustrating to expect a service provider to do things beyond their capability — regardless of their claims during the sales cycle. So don’t do that — build your security monitoring program to give all parties the best chance of success.
Tags : security, analytics, siem, monitoring, skills, capabilities, outsourcing
     McAfee EMEA
By: MuleSoft     Published Date: Jan 16, 2018
Using an API strategy as a foundation for BPM Business Process Management is an important part of continuous improvement and business transformation, but many organizations struggle with implementing it effectively. Learn how a holistic API strategy, API-led connectivity, can help your organization implement BPM with ease. This whitepaper will cover: An overview of Business Process Management A new way of thinking about implementing BPM with APIs A walkthrough of a use case on how an organization uses API-led connectivity to successfully implement BPM Best practices to adopt BPM with Anypoint Platform
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     MuleSoft
By: MuleSoft     Published Date: Jan 16, 2018
The future of financial services is under pressure from profound digital disruption. Across the globe, there are forces, both regulatory and customer-led, that open up the market to new entrants and disrupt what customers are buying — and how. The advent of Open Banking is one major influence, with Open APIs paving the way for third-party developers to build applications and services independently. This whitepaper outlines the challenges facing financial services firms and how a new approach to enterprise integration — API-led connectivity — can help banks and financial services firms not only survive, but thrive in an increasingly competitive future. Download this whitepaper to learn: What financial services firms should do about Open Banking, based on the experiences of the impact of PSD2 in Europe How an API strategy could define the future of financial services How a global bank successfully completed a digital transformation initiative
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     MuleSoft
By: MuleSoft     Published Date: Jun 18, 2019
More and more financial institutions are partnering with fintechs and leveraging Application Program Interfaces (APIs) to attract new prospects and to delight current consumers through unprecedented Customer Experience (CX). APIs offer a bridge between systems while paving a digital path to a connected financial ecosystem. The institutions that are able to drive this digital transformation successfully, do not think of these capabilities as additional channels and services. Rather, these institutions understand that they must move from a vision of banking as a physical network of branches and ATMs, to a digital platform, comprising core capabilities such as account servicing and the provision of financial products that can be accessed wherever, and whenever, customers wish. Join this webinar and learn how these institutions are building a digital banking platform with APIs. Presented by: Angie Campos, Industry Marketing for FS&I, MuleSoft Michel Vaja, Head of UK Payments Practice, C
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     MuleSoft
By: MuleSoft     Published Date: Jun 18, 2019
Today’s digital era places strain on traditional financial firms, including increased customer expectations, the threat of disintermediation by market entrants, strict regulatory requirements, and more. How do banks, who face operational silos and aging systems, keep up? The answer lies in building a digital platform with APIs. In this session, hear directly from seasoned technologists to learn about the approach, tools, and operating model they use to successfully adapt and lead in the marketplace. Discover how to get more out of your existing legacy and cloud infrastructure and, in turn, deliver a flexible architecture that can easily adapt as new technologies emerge. During this session, you will learn: Why industry disruptions and increased customer expectations demand a bank that transforms into a digital platform. How an API-led approach to integration can help financial firms transform into digital platforms. SunTrust’s journey with MuleSoft’s Anypoint Platform and Salesf
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     MuleSoft
By: MuleSoft     Published Date: Nov 27, 2018
In today’s digitally disrupted economy, organizations across industries face competition at unparalleled heights. As a result, differentiation through business automation has become synonymous with convenience and speed. However, since the technology landscape is changing at an increasing pace, business automation shouldn’t be thought of as a one-time, centralized effort in a discrete process. Rather, organizations should view business automation as a way to decentralize access to systems and enable the broader organization. Download this whitepaper to learn: The value of business automation Why traditional approaches to business automation – such as custom code, implementing standalone solutions, or using point-to-point connections – do not suffice. The benefits of an API-led approach to business automation. How organizations like Wells Fargo, the State of Colorado, Tic:Toc, and Addison Lee achieved business automation success using APIs.
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     MuleSoft
By: Achievers     Published Date: Jan 17, 2014
Today’s workforce is fundamentally changing. Organizations are flatter, more agile, and require even better retention strategies. HR professionals and business leaders agree on the importance of attracting, retaining, and cultivating top talent. An employee rewards and recognition program that has the buy-in and support of business leaders can transform your corporate culture, making your organization a great place to work, building your brand as a top employer, delighting your customers with your service, and reaping the financial benefits that come from Employee Success. Download this white paper, Obtaining executive buy-in for recognition programs, and obtain best practices to sell the vision of a rewards and recognition program to your CFO.
Tags : employee success, employee recognition, employee engagement
     Achievers
By: Achievers     Published Date: Mar 27, 2014
Employees don’t leave companies. They leave bad managers. Bad managers are the number one reason employees quit. We’ve all experienced them at some point. They are the leading cause of employee disengagement. Today, 70 percent of North American employees feel indifferent or disengaged at work, costing the U.S. economy nearly $500 billion every year* in lost productivity, substandard performance, and employee turnover. Please download the white paper to learn more!
Tags : human resources, managers, employee turnover, bad managers, employee success, employee disengagement
     Achievers
By: Skillsoft     Published Date: Jun 25, 2015
This paper takes you step-by-step through the process of addressing your immediate problems, building alliances throughout your organization, and making a successful business case for a learning solution, including: • Analyzing your current processes and identifying your needs • Mapping out the various processes and training requirements • Calculating the financial impact of training • Making the case and managing the project
Tags : learning solution, business case, lms, development, learning management strategy
     Skillsoft
By: Jive Software     Published Date: Feb 24, 2014
The workforce is as dispersed as ever – companies are looking to social collaboration to facilitate the engagement once fostered around the water cooler. By understanding the power of social collaboration tools, HR can lead an organization to where the talent is while enabling business success through the success of its people.
Tags : jive, aberdeen group, hr management, hr technology, talent management, recruiting, social business, enterprise social collaboration
     Jive Software
By: Comcast Business     Published Date: Mar 24, 2015
The restaurant and bar industry is highly competitive, and many owners of these establishments struggle every day just to stay in business. In fact, approximately 40 restaurants and bars go out of business each day in the U.S. According to celebrity chef, restaurateur, and entrepreneur Robert Irvine, “Part of the problem is that they don’t have the systems and processes in place to track the key aspects of their business – not only their costs and their revenue, but what items sell the best (and by how much), what items are most profitable, who are the most productive employees, and so on.” The use of technology tools and the Internet – driven by a high-speed network connection that supports owners, staff and guests – can be the key to evolving a restaurant or bar from a struggling survivor to a thriving, successful business. Download this white paper to learn more.
Tags : hospitality, business, restaurant industry, network connection
     Comcast Business
By: BMC Software     Published Date: Jan 31, 2014
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.
Tags : it service management, service desk, help desk, saas help desk, cloud help desk, bmc
     BMC Software
By: Salesforce     Published Date: Nov 18, 2014
Small businesses define our economy, creating 60% of US jobs. And to thrive, they need to turn on fast and sustainable business growth. In this exclusive ebook, you'll see one-on-one interviews with three successful entrepreneurs: Buyer's Best Friend: Joyce Guan, Founder; Trunk Club: Brian Spaly, CEO; and Bespoke Collection: Paul Leary, President. See how they turned sales up +27%, kept up with that growth, and turned around a stunning ROI.
Tags : business growth, small business, roi, economy
     Salesforce
By: Salesforce     Published Date: Nov 18, 2014
If you missed Dreamforce this year, we’ve got you covered. In this ebook, you’ll discover the ten major breakthroughs for Sales Cloud — and how they will enable the sales team of the future. Explore enhanced capablities, loads of new features, new mobile apps and a seamless user experience. Welcome to the sales success platform, reimagined for today’s sales team.
Tags : dreamforce, sales cloud, sales team, enhanced capabilities, new features, mobile apps, user experience, sales
     Salesforce
By: SumTotal, a Skillsoft Company     Published Date: Aug 24, 2015
This paper explores how collaboration between IT and HR can help organizations shift away from being reactive, and achieve success by collaborating with business stakeholders.
Tags : financial services, collaboration, stakeholders
     SumTotal, a Skillsoft Company
By: SumTotal, a Skillsoft Company     Published Date: Aug 24, 2015
This paper takes you step-by-step through the process of addressing your immediate problems, building alliances throughout your organization, and making a successful business case for a learning solution.
Tags : learning solution, business case, lms, development, learning management strategy
     SumTotal, a Skillsoft Company
By: Microsoft     Published Date: Jul 20, 2018
This guide presents a structured approach for designing cloud applications that are scalable, resilient, and highly available. The guidance in this ebook is intended to help your architectural decisions regardless of your cloud platform, though we will be using Azure so we can share the best practices that we have learned from many years of customer engagements. In the following chapters, we will guide you through a selection of important considerations and resources to help determine the best approach for your cloud application: 1. Choosing the right architecture style for your application based on the kind of solution you are building. 2. Choosing the most appropriate compute and data store technologies. 3. Incorporating the ten high-level design principles to ensure your application is scalable, resilient, and manageable. 4. Utilizing the five pillars of software quality to build a successful cloud application. 5. Applying design patterns specific to the problem you are trying to
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     Microsoft
By: Interactive Intelligence     Published Date: Dec 02, 2010
How a contact center deploys and manages eServices - non-voice interaction channels such as email, chat, SMS and social media - is the key to offering electronic services that attract modern tech-savvy customers. Learn about eServices best practices from Sheila McGee-Smith, founder of McGee-Smith Analytics, and Tim Passios, Director of Solutions Marketing at Interactive Intelligence, and how three diverse companies successfully utilize eServices to their advantage.
Tags : interactive intelligence, sms, media channel, short message service, wireless, mobile communications, gsm, social media
     Interactive Intelligence
By: netForensics     Published Date: Jan 04, 2008
To manage threats to the enterprise and successfully meet compliance challenges, organizations need a comprehensive security strategy that can successfully do battle with inside as well as outside threats. Today, companies are increasingly leveraging security information management (SIM) solutions to build a clean, concise, and manageable process for dealing with the tremendous volumes of raw security information from disparate devices, applications, and databases.
Tags : monitoring, hackers, internal threats, bad employee, identity theft, data protection, hacker, security management
     netForensics
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