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By: ttec     Published Date: Oct 16, 2019
Omnichannel, in its most complete definition, means taking into account individual customer needs and perspectives to create seamless customer experience within and across multiple channels. The customer is in control, which creates amazing customer experiences and reduces friction for users and the business. With a true omnichannel experience, each conversation is a continuation from the last and customers don’t have to reiterate their problems multiple times to multiple people. It provides better insights into a customer’s next action, and it enables more personalized product recommendations and proactive outreach. Through technology and analytics, brands can improve their operational efficiency, optimize their channel mix, and take advantage of lower-cost channels, all while enabling a better experience for their customers.
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     ttec
By: Adobe     Published Date: Oct 10, 2019
In this white paper we discuss the opportunities and challenges associated with customer experience management and highlight three key areas of future focus for successful European marketing leaders: customer consent management in marketing in the light of GDPR; the future of AI-driven customer engagement in marketing; and customer journey management as the new mantra and operating model for marketing operations management. Our observations and conclusions are backed by rigorous research results based on a representative sample of telephone interviews with marketing leaders across Europe. We hope you enjoy this paper and would be interested to hear your feedback. We believe the paper provides the benchmarks and insights to guide the next generation of marketing domain digital technology deployments and beyond into enterprisewide customer experience management.
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     Adobe
By: AWS     Published Date: Oct 09, 2019
Businesses are often challenged with the complexities of protecting their physical, virtual, and cloud workloads while also meeting their part of the Amazon Web Services (AWS) Shared Responsibility Model. IT security leaders are inundated with too many security tools that aren’t built for their specific environments. Additionally, these responsibilities often entail large amounts of manual processes and people to administer them. As such, there is a need for a solution that provides a secure environment for you to transact your business without slowing you down. Trend Micro™ Deep Security™ is optimized to support the broadest set of platforms and environments (on-premises, virtual, on AWS, or containers) while delivering multiple threat defense techniques to help DevOps teams rapidly detect security incidents, fulfill compliance requirements, and securely deploy containers. In this webinar, you’ll learn real customer use cases that have successfully leveraged Trend Micro Deep Securit
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     AWS
By: Workable     Published Date: Oct 09, 2019
In every organization, the recruiting process generates data: how long it took to fill one role, how many candidates progressed to the final hiring stage or how many comments hiring teams exchanged until they made a hire. Through tracking metrics, you can get tangible evidence of how successful your recruiting process is, rather than relying on intuition. In this guide, we put together everything you need to know to start making the most out of your recruiting data. You’ll find: A list of common recruiting metrics to track. A detailed look into five of the most important KPIs. How to collect data and track metrics consistently over time.
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     Workable
By: AWS     Published Date: Oct 07, 2019
Businesses are often challenged with the complexities of protecting their physical, virtual, and cloud workloads while also meeting their part of the Amazon Web Services (AWS) Shared Responsibility Model. IT security leaders are inundated with too many security tools that aren’t built for their specific environments. Additionally, these responsibilities often entail large amounts of manual processes and people to administer them. As such, there is a need for a solution that provides a secure environment for you to transact your business without slowing you down. Trend Micro™ Deep Security™ is optimized to support the broadest set of platforms and environments (on-premises, virtual, on AWS, or containers) while delivering multiple threat defense techniques to help DevOps teams rapidly detect security incidents, fulfill compliance requirements, and securely deploy containers. In this webinar, you’ll learn real customer use cases that have successfully leveraged Trend Micro Deep Securit
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     AWS
By: Workday APAC     Published Date: Oct 07, 2019
"How does Patagonia create its enviable culture for 2,500 employees across the world, achieve a 4 percent corporate turnover, and manage to provide on-site childcare? We sat down with Dean Carter, Patagonia’s head of Shared Services for Finance, HR, and Legal, to find out what life is like at the “un-company” and learn Patagonia’s secret for HR success."
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     Workday APAC
By: Group M_IBM Q4'19     Published Date: Sep 26, 2019
'Make your Cloud Migration and Application Modernization an Ongoing Success: The drivers for cloud migration and application modernization have long been cost savings and total efficiency. While that still remains the case, an increase business agility, innovation and overall performance have become goals for strategic organizations. Learn the importance of an effective cloud strategy and how to efficiently manage different hosting environments for your applications. IBM’s cloud application migration and modernization services can help your business establish and nurture an ongoing, successful cloud solution.
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     Group M_IBM Q4'19
By: Adobe     Published Date: Sep 23, 2019
While having the right tech is key to delivering great experiences, an equally important part of the equation is having the right people, processes and org structures. WHY SHOULD THE TARGET AUDIENCE CARE? Getting value from MarTech investments is top of mind for Marketing Professionals worldwide, and the number one impediment to value realization is the fact that their organizations are not properly set up to fully utlize the tools at their disposal in an effective way. Getting the “people” side of the equation right can be make all the difference in pulling ahead from competitors that are still figuring it out. SUPPORTING CONCEPTS Three best practices to design your org for successful experience delivery: Cultivate the right skills and find the right talent for customer obsession Set up org structures that encourage cross channel collaboration Embrace the possibility of using external support to address the challenges of change management
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     Adobe
By: Shape Security     Published Date: Sep 12, 2019
A Big 5 Canadian bank had been suffering from automated attacks on its web and mobile login applications for months. Bad actors were performing credential stuffing attacks on all possible channels. Not only were the attacks leading to account takeover fraud losses, but the sheer volume of attacks also put significant strain on the bank’s infrastructure. After months of playing cat-and-mouse with the attackers, the bank decided to seek out a sophisticated solution and approached Shape. In this case study, learn how Shape’s Enterprise Defense service and Threat Intelligence team were able to successfully defend against these attacks.
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     Shape Security
By: Anaplan     Published Date: Sep 11, 2019
No company wants to be known as the “company that never delivers.” That’s what poor inventory optimization leads to, as customers wait for that guaranteed two-day shipping that turns into three, four, five days, and beyond. To stay competitive and keep customers loyal, you need to know where to store inventory and for how long. Optimizer for Anaplan makes inventory optimization fast and easy. Inside this paper, you’ll find: Why optimization is key to supply chain success How inventory optimization works with Optimizer in Anaplan
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     Anaplan
By: Anaplan     Published Date: Sep 10, 2019
Our annual benchmarking report, The State of Connected Planning, investigates how leading organizations accelerate business value through Connected Planning. We surveyed over 1,000 planning professionals across all business functions in 45 countries and 18 industries to uncover leading planning trends. This Sales-focused brief contains: Key findings from Sales professionals Planning challenges faced by Sales professionals Ideas from Sales leaders about overcoming obstacles and planning more successfully
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     Anaplan
By: MuleSoft     Published Date: Sep 09, 2019
More and more financial institutions are partnering with fintechs and leveraging Application Program Interfaces (APIs) to attract new prospects and to delight current consumers through unprecedented Customer Experience (CX). APIs offer a bridge between systems while paving a digital path to a connected financial ecosystem. The institutions that are able to drive this digital transformation successfully, do not think of these capabilities as additional channels and services. Rather, these institutions understand that they must move from a vision of banking as a physical network of branches and ATMs, to a digital platform, comprising core capabilities such as account servicing and the provision of financial products that can be accessed wherever, and whenever, customers wish. Join this webinar and learn how these institutions are building a digital banking platform with APIs. Presented by: Angie Campos, Industry Marketing for FS&I, MuleSoft Michel Vaja, Head of UK Payments Practice, C
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     MuleSoft
By: MuleSoft     Published Date: Sep 09, 2019
Today’s digital era places strain on traditional financial firms, including increased customer expectations, the threat of disintermediation by market entrants, strict regulatory requirements, and more. How do banks, who face operational silos and aging systems, keep up? The answer lies in building a digital platform with APIs. In this session, hear directly from seasoned technologists to learn about the approach, tools, and operating model they use to successfully adapt and lead in the marketplace. Discover how to get more out of your existing legacy and cloud infrastructure and, in turn, deliver a flexible architecture that can easily adapt as new technologies emerge. During this session, you will learn: Why industry disruptions and increased customer expectations demand a bank that transforms into a digital platform. How an API-led approach to integration can help financial firms transform into digital platforms. SunTrust’s journey with MuleSoft’s Anypoint Platform and Salesf
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     MuleSoft
By: Cornerstone OnDemand     Published Date: Sep 03, 2019
Millennials want to learn, develop, and grow in their careers. For HR leaders, to hold on to your young leaders it is essential to develop a strategic learning program. Read this brief to learn four things a learning program needs to be successful…especially with the millennial workforce.
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     Cornerstone OnDemand
By: ConnectWise     Published Date: Aug 22, 2019
Expert quotes carefully balance content and design, and logo placement is consistent throughout all communications. The mission is to make the quote easy to read and comprehend. There are standards, and nothing goes out unless it meets those expectations. ConnectWise offers a quote and proposal automation solution that’s dedicated 8+ years (and counting) to making it simple to deliver quotes that win. We’re well-heeled and ready to serve as your proposal guru. Follow these steps to find your path to quoting success.
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     ConnectWise
By: MicroStrategy     Published Date: Aug 21, 2019
To survive and thrive in an era of accelerating digital disruption, organizations require accessible data, actionable insights, continuous innovation, and disruptive business models. It’s no longer enough to prioritize and implement analytics – leaders are being challenged to stop doing analytics just for analytics’ sake and focus on defined business outcomes. In addition, these leaders are being challenged to bring predictive capabilities and even prescriptive recommended actions into production at scale. As AI and accelerated growth and transformation become top of mind, many enterprises are realizing that their current segmented analytics approach isn’t built to last, and that real transformation will require proper endto- end data management, data security, and a data processing platform company-wide. The year 2019 will be a turning point for many organizations that realize being data-driven doesn’t guarantee future success.
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     MicroStrategy
By: athenahealth     Published Date: Aug 19, 2019
The EHR should help your physicians, not hinder them. That’s why a little EHR coaching up front can go a long way toward alleviating their frustration and burnout. Read on for five things you can do to start your physicians off on the right foot with your EHR.
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     athenahealth
By: Achievers     Published Date: Aug 16, 2019
Understanding HR and Engagement Leaders’ Challenges and Opportunities How can organizations understand the gaps in employee expectations, anticipate the most pressing issues, and adopt the processes and technology that make it scalable? Achievers surveyed HR and engagement leaders’ on the front lines of engagement who understand the challenges and opportunities facing the workplace today. In this report, discover how you can address: • The most pressing engagement challenges for organizations today • The role of employee empowerment and trust in engagement success. • Technology and culture changes that can ensure success
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     Achievers
By: Jamf     Published Date: Aug 12, 2019
Since its origin, Mac has been an instrumental tool in helping K-12 schools provide the right resources to students and staff. As the must-have technology for teachers and computer labs, Mac and its wealth of available apps help ensure success in elementary schools all the way through high school graduation. Now, with more Mac computers making their way into school environments than ever before, the need to properly deploy, manage and secure Apple is at an all-time high. This white paper examines how purpose-built management solutions are essential to a successful Apple strategy.
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     Jamf
By: BillingPlatform     Published Date: Jul 30, 2019
Discover How Cloud-based Billing Delivers Transformation Enterprise leaders and companies of all sizes are leveraging digital transformation through disruptive technologies like the Internet of Things, AI, business intelligence and big data. This eBook demonstrates 5 strategies for leading the charge for change within your business. Discover how to quickly leverage digital transformation in your technology stack and monetize it quickly with cloud-based billing. Download this eBook to explore how the right solution can help you: • Launch product innovations quickly • Monetize IoT and increase revenue • Automate billing to improve customer retention • Leverage the cloud to reduce costs Adapting today can mean the difference between success and obsolescence. With the right billing solution your business can thrive in these challenging times. Discover how today!
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     BillingPlatform
By: Forcepoint     Published Date: Jul 30, 2019
Financial institutions are facing increasing network security challenges as their organizations become more distributed, applications move to the cloud, and threats rapidly evolve. But legacy solutions are fragmented, labor intensive, and inconsistent. You need a better way. Forcepoint Next Generation Firewall (NGFW) leads the industry with #1 security, manageability, and availability. Download our whitepaper to learn about: Senior IT executives’ perspectives on the current network security landscape Forcepoint NGFW’s centrally managed solution combining enterprise-grade SD-WAN and network security Success stories from companies like Sword Apak, Avency, and Carglass
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     Forcepoint
By: ttec     Published Date: Jul 24, 2019
Omnichannel is one of those words everyone uses, but few use correctly. It’s not another word for multichannel. It’s a different state of existence. In our experience, multichannel is the ability to interact with customers across many different channels, but not necessarily in a cohesive fashion. As new channels become available, they are “bolted on” to existing customer experience infrastructure such as CRM or customer support systems. Too frequently, the management of these channels becomes siloed (web versus in-store sales, for example). The effect of this from the customer experience standpoint can be disjointed and jarring. For example, the resolution of an issue following a customer conversation with an associate in the contact center may not be reflected when the customer goes online or into a store. Yet the ability to offer multichannel service experience is table stakes for today’s business. If you’re not available in the channels where customers want you to be, you cease to b
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     ttec
By: Workday APAC     Published Date: Jul 18, 2019
The misstep many organizations make when deploying new technologies is to copy existing processes in the new system, rather than commit to complete HR transformation.Read now to find out what is needed for a successful HR digital transformation.
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     Workday APAC
By: Automation Anywhere     Published Date: Jul 16, 2019
The advent of artificial intelligence (AI) has shown incredible promise across a wide range of industries. But the benefits of automation have mostly occurred through Robotic Process Automation (RPA), which automates repetitive, mundane tasks – liberating workers to focus on higher-level business initiatives that only humans are capable of providing. After successful trials in most of the world’s largest organizations, automation and AI are poised to transform the global workplace. Making Work Human: 5 Challenges, research by Goldsmiths, University of London, supported by Automation Anywhere, seeks to uncover the main obstacles that organizations must now overcome in order to scale automation and AI, and recognize the true potential of these ground-breaking technologies.
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     Automation Anywhere
By: Workday Netherlands     Published Date: Jul 05, 2019
"How can your growing organisation scale effectively and remain competitive? A strong HR core can help. This playbook from HR guru Jason Averbook and Workday offers step-by-step instructions for building an HR foundation that helps teams achieve success across your organisation. Read now to learn how the right technology enables you to: ? Streamline HR processes ? Better engage your workforce ? Deliver timely data-driven insights to stakeholders "
Tags : finance, workday, workforce technology, digital strategy
     Workday Netherlands
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