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By: Intel     Published Date: Mar 19, 2019
Fast-food giants McDonald’s, Wendy’s, Burger King amongst others, have begun deploying self-order kiosks in their respective outlets. The burning question is: “Are self-order kiosks worth the hype and what is their potential return on investment?” While the hefty upfront investment might prove to be a determent for cost-conscious F&B establishments, the evidence has shown that the initial investments would more than pay off in the long run in the form of greater revenue, reduced waiting time and even an increase in both footfall and customer-satisfaction levels. Download the whitepaper to learn how self-order kiosks— • Can help chain restaurants enjoy huge revenue growth • Can influence and alter the buying habits of consumers • Can improve customer satisfaction levels and improve footfall by eliminating language barriers
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     Intel
By: Virtela Communications, Inc.     Published Date: Oct 12, 2011
Find out how companies have deployed remote access SSL VPNs to increase remote user satisfaction, improve accessibility to corporate resources, support business continuity planning, and reduce overall implementation and ongoing management costs. The white paper also covers how cloud-based SSL VPN services address high availability requirements, support unforeseen spikes in activity and optimize network performance. Lastly, learn how a single SSL VPN platform can support all your mobile access, telecommuting and partner extranet requirements to improve your ROI.
Tags : virtela, healthcare, remote user satisfaction, roi
     Virtela Communications, Inc.
By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe
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     Genesys
By: Zendesk     Published Date: Oct 23, 2018
Zendesk Support helps you improve relationships with your customers and provide them with a seamless experience. Improve customer satisfaction, increase agent productivity, scale your support operation, and better manage your team. Watch the demo and take advantage of your support efforts to benefit your entire company.
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     Zendesk
By: LogMeIn     Published Date: Mar 19, 2015
Within today’s competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86% of decision-makers rank their customers’ experience as one of the top strategic priorities, and that 68% want to be customer service leaders in their industry. How does today’s customer support organization manage to respond? The answer lies in building a better support desk that will let you do more with less without sacrificing on support quality or end-user satisfaction. Wondering where to start? You may want to read these five tips.
Tags : customer experience, customer satisfaction, customer service, customer support, crm & customer care, marketing research, sales
     LogMeIn
By: SmartLink Health     Published Date: Oct 25, 2018
Payer contracts, relationships, and a strong service portfolio give your lab a license to hunt and an opportunity to compete. But lack of EHR integration continues to be a barrier for independent labs and a differentiator for the largest lab companies. In this webinar, you’ll discover a new, affordable, and innovative lab-to-EHR integration approach that eliminates the need for HL-7 interfaces and can help you: • Reduce incomplete lab orders and associated labor costs • Improve customer satisfaction and “stickiness” in your accounts • Grow both new and existing customer revenue
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     SmartLink Health
By: Automation Anywhere     Published Date: Feb 21, 2019
Robotic Process Automation was born with the vision of empowering business users to create software bots that could interact with enterprise systems just like humans. Its benefits include substantial time and cost savings, improved customer satisfaction, increased workforce morale, and the ability to build a competitive advantage over competitors. But to fully realize all these benefits, it’s important for businesses to select a solution with a robust RPA security architecture that supports core principles, such as least privileges and separation of duties while delivering end-to-end protection for the critical apps and sensitive data involved. This paper provides an overview of the industry’s highest standard for enterprise-grade security as demonstrated by the market’s leading Digital Workforce platform, Automation Anywhere Enterprise.
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     Automation Anywhere
By: HPE     Published Date: Mar 23, 2015
HP delivers the complete, end-to-end unified communication and collaboration solutions and services you need to improve decision making, increase customer satisfaction, and drive business results. HP Flex-Bundles for UCC with Microsoft Lync 2013 get you up and running quickly, and help you improve your network to grow your business. Download this white paper to learn more about how Microsoft Lync and HP can build a productive workforce.
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     HPE
By: EMC Corporation     Published Date: Dec 19, 2014
IT infrastructure is the backbone of today's modern business. Find out how Vblock System implementations sped deployments, simplified operations, improved business-support agility, saved money, and freed staff to launch new applications, extend services, and improve user/customer satisfaction.
Tags : it infrastructure, deployments, simplified operations, user/customer satisfaction
     EMC Corporation
By: Possible EMC     Published Date: Dec 22, 2014
IT infrastructure is the backbone of today's modern business. Find out how Vblock System implementations sped deployments, simplified operations, improved business-support agility, saved money, and freed staff to launch new applications, extend services, and improve user/customer satisfaction.
Tags : it infrastructure, deployments, simplified operations, user/customer satisfaction, it management
     Possible EMC
By: SafetyCulture     Published Date: Aug 14, 2018
Consistency and customer experience are key to quality and profitability in retail. Manual reporting processes can be unwieldy and time-consuming, but bringing together all compliance procedures under one digital platform means fast, consistent and easy-to-access performance data. Using real-time insights into best practice improves the reporting of quality control, stock loss prevention, inspection processes, logistics and more – saving time, increasing efficiency and boosting customer satisfaction. Benefits include better branding through monitoring rollouts with uploaded photos and videos, protection against shrinkage through improved inspection processes and audits, and clearer visibility of issues which means a speedier response.
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     SafetyCulture
By: Adobe     Published Date: Aug 04, 2015
This white paper explores how cloud-based e-signature technology can drastically reduce the time it takes to complete deal making process and at the same time improve customer satisfaction, document security, and more.
Tags : esign, e-signatures, online signatures, digital signatures for sales, sales, clous computing, document security, signed documents
     Adobe
By: CA Technologies     Published Date: Sep 25, 2017
Several years into the app economy, business has changed. Accelerating product cycles and competitive threats now demand continuous planning. Change is constant and managing it is more important than ever. As a result, companies that for years have taken a traditional approach to managing initiatives are moving rapidly to implement agile business practices. And they’re seeing results, in the form of improved quality, faster delivery of value, reduced development costs and increased customer satisfaction. But this transition also creates new challenges and responsibilities for the project management office (PMO). In fact, the success of the transformation often hinges on the PMO’s ability to expand the underlying concepts of the agile development methodology into a companywide ethos¬—a concept known as business agility.
Tags : decision making, strategically, tools, pmo, entrepreneurial spirit, business, ca technologies
     CA Technologies
By: Avanade DACH     Published Date: May 08, 2018
In this six-step guide, we aim to help you solve your data challenges to prepare for advanced analytics, cognitive computing, machine learning and the resulting benefits of AI. We’ll show you how to get your data house in order, scale beyond the proof of concept stage, and develop an agile approach to data management. By continually repeating the steps in this guide, you’ll sharpen your data and shape it into a truly transformational business asset. You’ll be able to overcome some of the most common business problems, and work toward making positive changes: • Improve customer satisfaction • Reduce equipment outages • Increase marketing campaign ROI • Minimize fraud loss • Improve employee retention • Increase accuracy for financial forecasts
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     Avanade  DACH
By: MedeAnalytics     Published Date: Mar 09, 2012
The patient access process has traditionally been highly fragmented. Integrating disparate systems into a single workflow interface can simplify the registration and financial clearance process, resulting in a reduction of bad debt, increased point-of-service cash and improved patient satisfaction. Read to find out how patient access workflow technology can streamline your front-end process and improve satisfaction for your patients.
Tags : healthcare, patient access, patient access intelligence, pai, debt, patient satisfaction
     MedeAnalytics
By: Datto Inc.     Published Date: Jan 31, 2013
Datto shares 10 tips for MSPs to increase profit, improve visibility, and strengthen customer satisfaction -- all without breaking the bank.
Tags : backup, data recovery, business continuity, channel, hybrid-cloud, bdr, virtualization, small to medium-sized business
     Datto Inc.
By: PernixData     Published Date: Jun 01, 2015
In this webinar, PernixData Product Manager, Todd Mace, is joined by Anthony Spiteri, the lead architect at Cloud provider Zettagrid, to discuss how PernixData FVP software became an integral part of Zettagrid’s infrastructure and offloaded millions of IOs from the SAN to improve application performance and user satisfaction.
Tags : pernixdata, storage, software
     PernixData
By: Sage Software (APAC)     Published Date: May 02, 2018
Guru Labels, a specialist label printing company, deploys Sage Business Cloud Enterprise Management to replace a variety of stand-alone systems with a single, integrated solution that could bring together data from Guru Labels’ manufacturing, inventory, purchasing, finance, CRM an sales systems. It enables the business to improve job scheduling, reduce costs, retain margins and provide rapid responses to quotes that ultimately leads to high customer satisfaction rates.
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     Sage Software (APAC)
By: Dyn     Published Date: Oct 04, 2016
With nearly 80% of businesses experiencing four or more disruptions to their site each month, Aberdeen Group recently conducted a study to get to the root of today's internet performance challenges. Read the findings and discover how companies: Improve resolution times resulting from web outages - 65% of companies experience an hour or more to repair an internet related outage Increase customer satisfaction by 30% - A consistent, reliable and fast web experience is your key to happy, loyal customers Protect revenue - 60% of businesses record a minute of downtime resulting in a $1,000 loss in revenue Are your online services and sites built for resiliency or destined for the headlines? Get the report to find out how leading organizations are bucking the stats and implementing Internet Performance Management (IPM ) tools to boost time to resolution and improve site performance.
Tags : performance management, website, internet, dns
     Dyn
By: IBM     Published Date: Oct 26, 2016
Predictive analytics transforms organizations. Watch this video to see how predictive analytics can improve outcomes in four strategic areas critical to the success of your business: - Customer satisfaction and retention - More effective HR processes - Fraud and threat detection and prevention - Revenue growth and profitability
Tags : ibm, analytics, predictive analytics
     IBM
By: Okta     Published Date: May 09, 2016
Part of a strong foundation for cloud-first, mobile-first IT includes supporting BYOD. BYOD can improve end user satisfaction and enable employees to work anywhere from any device. To really get these benefits though, the end-user experience must provide seamless access to the applications end-users want and need. Accomplishing this starts with extending app provisioning to mobile devices, and automatically deprovisioning mobile access as part of the identity lifecycle. For the best user experience, you’ll want automatic configuration of native mobile applications with mobile SSO, security settings and app settings like usernames, URLs and tenant IDs. Provisioning devices to users should be simply an extension of the foundational identity lifecycle management system. And, mobility management should enable IT teams to implement simple policies to enable and secure access from mobile. This eGuide provides an overview of how Okta can power BYOD programs with integrated identity and mobili
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     Okta
By: GetWellNetwork, Inc.     Published Date: Nov 22, 2013
Learn how interactive patient whiteboards will improve care coordination while also increasing patient satisfaction and see how this can increase productivity of all hospital workers.
Tags : getwell networks, interactive whiteboards, care coordination, healthcare technology, nurse communications, patient satisfaction, quality of care, interactive patient care
     GetWellNetwork, Inc.
By: RelayHealth     Published Date: Apr 01, 2013
Statements can be a great opportunity to improve the patient experience and expedite collections, or they can lead to frustrated patients, lower self-pay revenue and increased bad debt. As pioneers of the healthcare industry’s patient-friendly initiative nearly 10 years ago, RelayHealth continues to research and innovate. Its most recent patient focus group provided input on how statement design impacts their satisfaction with the hospital, post-discharge experience and willingness to pay. Learn the critical components to creating patient statements that get results and help compel patients to pay: Download the 10 Keys to Creating Engaging Patient Statements today.
Tags : statements, patient statements, healthcare, collection, patient experience
     RelayHealth
By: RelayHealth     Published Date: Apr 01, 2013
Many hospitals are implementing patient engagement strategies to help improve care outcomes and engaging financially with patients can also yield significant benefits for patients and providers. Financial patient engagement includes educating and communicating with patients at every point in the revenue cycle – pre-service, point of service and post-service – to facilitate higher collections and help improve patient satisfaction. Because these points in the revenue cycle stretch across many departments such as patient access, financial services, call centers and third-party collection agencies, a single, integrated solution that connects all parties involved and provides comprehensive data is critical.
Tags : healthcare, patient engagement, financial, collection, revenue, revenue cycle management, patient satisfaction
     RelayHealth
By: RelayHealth     Published Date: Jun 10, 2013
Consumers have increasingly become more educated about their healthcare choices and economically vigilant about the costs. In a HealthLeaders Media podcast, David Dyke, Vice President of Revenue Cycle Systems for RelayHealth, explains that when healthcare systems capitalize on patients' expectations, balance sheets and improve patient satisfaction scores.
Tags : revenue cycle, healthcare costs, patient satisfaction, financial counseling
     RelayHealth
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