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By: CrowdStrike     Published Date: Feb 05, 2018
Learn how cyber threat intelligence (CTI) helps you bolster defenses, hunt down adversaries,investigate incidents and make better security decisions. While once considered a “nice to have”, Cyber Threat Intelligence (CTI) is now widely considered an essential weapon against breaches. A recent study by Enterprise Strategy Group (ESG) found that 72 percent of organizations plan to increase CTI spending — further validation of its important role in your security strategy. Yet, because threat intelligence comes in many shapes and forms, it is often misunderstood. This white paper, “Threat Intelligence, Cybersecurity’s Best Kept Secret,” offers in-depth coverage of CTI, including the different categories of threat intelligence and use cases that demonstrate CTI’s effectiveness in thwarting today’s most dangerous and sophisticated attackers. You’ll also learn how the right CTI can empower better security and executive decisions, while dramatically improving your organization's security pos
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     CrowdStrike
By: Oracle     Published Date: Mar 01, 2019
Using PaaS to build and extend the functionality of cloud software products (SaaS) means that you: - No longer have the cost of maintaining hardware and / or a data center (especially if it is not being utilized 100% of the time) \ lowering costs and expanding resources - Can set up development environments quickly and easily, boosting speed, innovation and agility - Save time, improving speed and agility and reducing time to market - Only pay for what you use, further reducing costs and increasing flexibility …which, in turn, will provide faster time-to-value.
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     Oracle
By: Comdata     Published Date: Jul 05, 2017
The CEO’s signature is on the dotted line and you’ve convinced your executive team to implement a virtual credit card program, also known as ePayables. That is something to celebrate! After all, you have taken the first step in automating your AP processes, improving your profit margin and reducing paper checks. But don’t celebrate for too long; it’s time to get started on implementing your program so you can start reaping the rewards.
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     Comdata
By: Oracle + Dyn     Published Date: Jun 27, 2017
"Most organizations have invested in improving the performance and resiliency of their on-premise Global Load Balancing (GLB) capabilities, but very few organizations are able to achieve the level of performance and high availability that a cloud-based anycast DNS network can offer. Enterprises across the globe have begun complementing their existing GLB with a DNS service that operates in an always-on manner and can effectively manage and balance internet traffic through intelligent steering capabilities. Download whitepaper and learn the keys to: • Maintaining availability - through global and regional load balancing • Improving digital experience in a hybrid cloud environment • Increasing performance and reliability through a secondary DNS solution Learn more! "
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     Oracle + Dyn
By: SecureAuth     Published Date: Sep 07, 2017
How SecureAuth is eliminating passwords while improving security and user experience
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     SecureAuth
By: Reputation.com     Published Date: Oct 02, 2017
HCAHPS is the barometer for understanding a patient’s hospital experience. But can you predict the outcome of your patient satisfaction surveys by reading online reviews from past and present patients? And more importantly, does improving your hospital’s online reputation improve HCAHPS scores? Yes. Reputation.com’s Data Science team, led by Brad Null, Ph.D, analyzed two years of HCAHPS hospital survey data from The Centers for Medicare and Medicaid Services, across more than 4,800 hospitals.
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     Reputation.com
By: Vindicia     Published Date: Oct 04, 2017
If your company provides subscription based online services or softwareas-a-service (SaaS), your business success depends upon improving two key metrics: customer acquisition and customer retention. At Vindicia, our in-depth experience in handling more than 240 million accounts that have transacted over $21 billion for our clients enables us to provide unique insights into how well companies performs relative to industry standards. Such business insights can help your company improve your online services business, potentially leading to millions in incremental revenue through increased acquisition and retention numbers.
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     Vindicia
By: Moxie     Published Date: Nov 01, 2017
Consumers are interacting on more devices and channels than ever. They expect to find what they need, fast and friction-less, no matter what — or they’ll find someplace else where they can. With customer self-service on the rise, the need to provide exceptional digital customer engagement has become a competitive differentiator. It’s not enough to chase the latest digital channels. It’s about improving the engagement to get customers what they need — before they have to ask for it.
Tags : customer engagement, digital channels, digital experience, communication channels, mobile experience
     Moxie
By: Trintech EMEA ABM Pilot     Published Date: Nov 03, 2017
One of the most common things we hear when we speak to companies about improving their financial close process through automation is “But I already have an ERP system.” It’s true that an ERP goes a long way towards helping manage some of the financial close process. However, there is still a great deal of work that is taken outside of the ERP each period end and managed manually.
Tags : account reconciliation, accounting automation, finance shared services, finance transformation program, finance transformation strategy, financial close, financial close process, reconciliation software
     Trintech EMEA ABM Pilot
By: Trintech EMEA ABM Pilot     Published Date: Nov 03, 2017
Typically, Shared Services Center (SSCs) automation initiatives have been undertaken to reduce costs and improve efficiency. These goals are achieved relatively easily within the first few years, most immediately through reduced labor costs and centralized activities. In fact, standardization and centralization deliver up to 50% savings. During subsequent phases, technology automation and outsourcing cut costs further. But, if cost reduction is the only clearly defined goal, organizations will reach a point of diminishing returns.
Tags : account reconciliation, accounting automation, finance shared services, finance transformation program, finance transformation strategy, financial close, financial close process, reconciliation software
     Trintech EMEA ABM Pilot
By: Trintech EMEA ABM Pilot     Published Date: Nov 03, 2017
The primary objective of any financial transformation project is to achieve process improvements by improving the quality, effectiveness and efficiency of financial information, ultimately enhancing shareholder value. Take the example of the close process. It would be incredibly simple to shorten the process by adding more people, however, is this an efficient way to reduce the number of days to close? On the right, the Hackett Group displays that best in class companies actually can be seen closing in fewer days, with greater automation and significant lower audit fees, emphasizing the idea that you really can do more with less.
Tags : account reconciliation, accounting automation, finance shared services, finance transformation program, finance transformation strategy, financial close, financial close process, reconciliation software
     Trintech EMEA ABM Pilot
By: IBM     Published Date: May 09, 2018
Does the future of digital trust lie in artificial intelligence (AI)? Join the conversation between Valerie Bradford, product marketing manager at IBM Security, and Andras Cser, vice president and principal analyst serving security and risk professionals at Forrester, to discover how AI is changing the landscape of digital identity. Key takeaways: Understand how AI is helping organizations respond to current changes in the threat landscape. Examine how companies are using AI to establish trust in digital identities. Hear how AI is changing the end-to-end customer journey by improving the digital experience.
Tags : digital trust, security, digital identity
     IBM
By: IBM     Published Date: Jul 02, 2018
After several years of relentless hardware and software innovation, the mainframe is at an inflection point from being a supporting platform of transaction revenue to becoming a source of revenue growth and innovation. Organizations are evolving toward what IDC calls the “connected mainframe.” The platform is transforming from a revenue-supporting machine into a revenue-generating machine and is increasingly playing a central role in organizations’ digital transformation (DX) journey. Key steps in achieving the connected mainframe require organizations to modernize and integrate the platform with their internal and external environments. IDC finds that these modernization and integration initiatives lead to new business innovations, which in turn are driving revenue growth and improving organizational operational efficiency.
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     IBM
By: IBM     Published Date: Aug 09, 2018
New survey reveals the challenges organizations face in integrating data and their priorities for improving data integration.
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     IBM
By: OracleSMB     Published Date: Jan 04, 2018
Every company provides a customer experience (CX), whether consciously or not. In today’s “Era of the Customer,” the experience your customers have determines your company’s competitiveness, profitability, and growth rate. Improving CX is a smart move for growing businesses. Learn the five things you can do right now to differentiate your company in a way that is hard for competitors to overcome—no matter their size.
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     OracleSMB
By: SundaySky     Published Date: Mar 06, 2018
Guests at Atlantis Paradise Island, a luxurious tropical resort in The Bahamas, enjoy an amazing guest experience: the resort boasts pristine white-sand beaches, luxurious accommodations, a world-class casino, a 140-plus acre water park, and the world’s largest open-air marine environment. Atlantis wanted to drive anticipation and deeper engagement with guests before they even set foot on the island by improving the pre-arrival experience. SundaySky SmartVideo enables Atlantis to take a strategic, multi-touch engagement approach to enhancing the pre-arrival period with personalized video communication to assist guests in fully preparing for their vacations.
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     SundaySky
By: TIBCO Software     Published Date: Aug 13, 2018
The banking industry has been talking about improving the customer experience with customer-centric banking for a long time. From a recent study of French retail banks, neobanks and online banks are winning the customer experience battle. To retain customers, traditional banks will need to improve their overall customer experience, a key priority as reported in DBR Research’s Digital Banking Report 2018. All three of the top trends for 2018 are related to improving the overall customer experience. Failing to address these key trends will hurt laggards. Just because you have a digital presence doesn't mean your work is done, it just means that you need to continue to innovate to attract and retain your customer base. But what makes for a successful banking customer journey? Read this solution brief to learn the five pillars of success for the banking customer journey.
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     TIBCO Software
By: Group M_IBM Q2'19     Published Date: Apr 04, 2019
It’s probably no surprise to you that the financial services industry is changing rapidly. Digital technology is redefining the possibilities with automated processes, AI insights, customized experiences, new operating models and next-generation applications — yet global industry profits are stagnating. As the number of disruptors in the space rises, many banks are being asked to innovate while lowering structural costs and improving capital returns — and many traditional banks are falling behind.
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     Group M_IBM Q2'19
By: Group M_IBM Q2'19     Published Date: Apr 22, 2019
"Improving Cyber Resilience in the Insurance Industry Security automation plays a significant role when maintaining an organization's Cyber Resilience, according to IBM Resilient’s latest report, “The Ponemon Institute Study on the Cyber Resilient Organization.” Download this latest report to understand the key factors that hinder the ability for efficient and effective Cyber Resilience and gain insights and guidance for improving your security posture."
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     Group M_IBM Q2'19
By: MindTouch     Published Date: Mar 18, 2019
Improving contact center efficiency remains a top priority for most service professionals. Yet, the impetus for doing so has shifted from a conversation about cost toward a greater focus on the customer experience. The reason is simple: contact center efficiency costs are intertwined with the customer experience. Increasingly, controlling cost in the contact center depends on the extent to which an organization can meet the growing demand for A+ customer self-service experiences. When I have a question, customers now ask, is it quick and easy to find an answer? Three important pillars of contact center efficiency now depend on the answer to this question.
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     MindTouch
By: LogMeIn     Published Date: Jul 17, 2012
Within today's competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86 percent of decision makers rank their customers' experience as one of the top strategic priorities, and that 68 percent want to be customer service leaders in their industry. However, improving customer experience is no easy task. Companies must truly understand their customers, take into consideration the full spectrum of support they demand, as well as span the different channels their clients prefer for support.
Tags : logmein, white paper, technology, customer satisfaction, customer service, customer experience, sales
     LogMeIn
By: LogMeIn     Published Date: Jul 17, 2012
The way in which consumers communicate is evolving; they are rapidly adopting communities, web self-service and social media for both personal and business interactions. Customer support organizations must adapt their strategies in order to provide effective online tools to engage with the customer on the customer's terms.
Tags : logmein, white paper, technology, customer satisfaction, customer service, customer experience, business intelligence
     LogMeIn
By: Cybric     Published Date: Oct 30, 2017
Learn how a security rationalization process helps CISOs optimize your security infrastructure while improving the bottom line. Development velocity is accelerating as enterprises adopt DevOps methodologies, yet security is still not integrated into the coding and deployment processes. Security teams are falling further behind as their manual processes and controls can’t scale at the same rate as development. This paper discusses: The impact the current approach to application security has on business How shifting security left in the application development process, seamlessly integrating it “early and often,” can accelerate innovation Questions the Board and C-suite are now asking about security: are you prepared? Read this paper to learn how, by shifting security left in the development process, it’s now no longer an obstacle to velocity, innovation and competitiveness. Instead, it’s an asset.
Tags : application security, (security) automation, (security) orchestration, security visibility, devsecops, devops, security assurance, security resilience
     Cybric
By: Cybric     Published Date: Oct 30, 2017
How a security rationalization process helps CISOs optimize your security infrastructure while improving the bottom line. Whether you’ve over-invested in security tools, under-invested, don’t know the extent of your security capabilities or you’re facing new regulations that require you to demonstrate and continually maintain compliance — there is a path forward. To understand and optimize what you have in place, as well as gaps you may have, develop a security rationalization process to calculate the return on your security investments. Read this paper to learn the five steps needed to get started.
Tags : cybersecurity, cyber security, ciso, security visibility, security assurance, security resilience, application security tools, appsec
     Cybric
By: Canon Business Process Services, Inc.     Published Date: Aug 17, 2015
This paper will explore the potential of applying business performance management (BPM) principles to advance document performance management (DPM) in a way that enables organizations to reduce costs; better manage documents as vital strategic, ?nancial and information assets; and secure positive returns on investments from outsourcing. An example of this approach — spotlighted later in this paper — is MAX, a document performance management system that enables companies to more effectively manage their document processes and outsourcing service providers.
Tags : canon business process services, document management, document imaging, business performance management, outsourcing services, managed services, balanced scorecard framework, slas
     Canon Business Process Services, Inc.
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