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By: Signiant     Published Date: Aug 14, 2008
Moving content from raw form to finished form and delivering it to cable head-ends and Telco providers has its own unique set of challenges. How does content flow from the person or companies who are producing and post-producing the content to the companies that are hosting the content for consumption? IPTV content must be transformed in some fashion, such as various bit rates, resolutions, aspect ratios, file formats, etc.
Tags : signiant, information management, file transfer, ftp, large file transfer, digital media
     Signiant
By: Signiant Inc.     Published Date: Aug 14, 2008
Moving content from raw form to finished form and delivering it to cable head-ends and Telco providers has its own unique set of challenges. How does content flow from the person or companies who are producing and post-producing the content to the companies that are hosting the content for consumption? IPTV content must be transformed in some fashion, such as various bit rates, resolutions, aspect ratios, file formats, etc.
Tags : signiant, information management, file transfer, ftp, large file transfer, digital media
     Signiant Inc.
By: ASG Software Solutions     Published Date: Aug 10, 2008
Over the past ten years, IT personnel costs have risen faster than hardware and software investments. IT services have not improved process-wise and still require as much manpower, if not more, to operate now as they did in the past. As firms spend 76% of their IT budget on maintenance and support, they will naturally invest in BSM solutions that will reduce costs, enable ITIL, and provide an optimal ROI.
Tags : asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce, bpm
     ASG Software Solutions
By: TARGUSinfo.     Published Date: Jul 31, 2008
Consumers contact you through a growing number of channels. With this Yankee Group study, you'll learn how predictive analytics can help you instantly identify your best customers and prospects, match them to the best agents and give them more personalized attention - thus maximizing customer acquisition and cross-sell opportunities.
Tags : targusinfo, targus info, customer, analytics, customer behavior, behavior, customer insight, feedback
     TARGUSinfo.
By: Burton Group     Published Date: Jul 07, 2008
The identity federation market enjoys an exceptional supply of products. With well over a dozen products available to enterprise customers, most architects have more choices than time will allow for evaluation. This abundance of products is partly the result of the inherent difficulty of developing a truly multipurpose federation server. Although federation products are similar in name, each has its own personality and idiosyncrasies that make it suitable for certain environments but insufficient in others.
Tags : fim, federated identity management, identity federation, access control, identity management, passport, burton group
     Burton Group
By: VMware Dell     Published Date: Jul 02, 2008
This IDC white paper considers the concept of desktop virtualization, specifically as made available by VMware's VDI and ACE. The document also considers the benefits and limitations of these technologies as well as the best use cases for each, exemplified through user case studies.
Tags : desktop, desktop virtualization, virtualization, virtual machine, vmware, vmware ace, vmware vdi
     VMware Dell
By: Oco, Inc.     Published Date: Jun 24, 2008
As a Services Executive are you struggling with questions regarding what to measure, how to effectively engage with your customers, and what information should be leveraged and shared with service-chain partners and customers? Leading edge organizations are making tools and data available to their suppliers and customers with aggregated information from multiple data systems. Service-chain partners and customer personnel can now see the same views of service performance and activity. This is the next frontier to creating customer "stickiness" and business growth.
Tags : business analytics, oco, service management, analytical applications, dashboard, analytic, growth
     Oco, Inc.
By: Project Success, Inc.     Published Date: Jun 23, 2008
Most project resources perform work and include such entities as personnel, equipment and contractors. However, the concept of a resource (and the techniques of resource management presented in this paper) can also be applied to entities that do not perform work, but which must be available in order for work to be performed.
Tags : workforce, personnel, employee, project success, psi
     Project Success, Inc.
By: BlueHornet     Published Date: Jun 11, 2008
The effectiveness of your targeting and personalization efforts are only as good as the data used to power them. This article will help you discover effective ways of collecting subscriber data -- allowing you to drive campaigns that evolve as your subscribers' preferences and behaviors change over time.
Tags : blue hornet, bluehornet, data collection, data mining, subscriber information, subscriber, newsletter design, newsletter managment
     BlueHornet
By: IBM     Published Date: May 30, 2008
Many healthcare providers have gone through several challenging years of organizing their electronic records systems. And during that time, consumer-driven healthcare has gained momentum. This executive brief explains how an IBM WebSphere Portal software–based solution can provide a flexible and valuable long-term solution compared to other options, with personalized user experiences that help deliver agile, security-rich access to relevant information.
Tags : healthcare, hospital, medicine, medical, websphere, ibm, ep campaign, ibm ep
     IBM
By: Clickatell     Published Date: May 20, 2008
In meeting the challenges of an increasingly competitive banking landscape, Standard Bank seeks to differentiate itself by providing the highest levels of service to its customer base. An integral part of achieving this goal has been its partnership with Clickatell to deliver personalized and relevant messaging to bank customers via their mobile phones.  Read this case study to learn more.
Tags : customer centric messaging, clickatell, standard bank, mobile marketing
     Clickatell
By: Catalyst SF     Published Date: May 05, 2008
This white paper is designed to provide the marketing generalist with the basics of the gaming industry and how to leverage game marketing tools to improve marketing effectiveness. It is not designed for a gaming expert but rather for the person who is curious about the space, believes that game marketing may have value for their brand, but is not well versed in the opportunities available or the dynamics of the industry.
Tags : game, gaming, video game, video gamings, catalyst, catalyst sf, game marketing, interactive/pr agencies
     Catalyst SF
By: Catalyst SF     Published Date: Apr 30, 2008
This white paper is intended to provide an overview of the mobile marketing options available to marketers today. It is designed for the person who wants an entry level perspective on the platform. Ultimately, this document is meant as a starting point in your pursuit for greater understanding of emerging media options, in this case mobile. After reading, you should have some idea of how to proceed to explore digital marketing for your brand.
Tags : catalyst, mobile marketing, mobile, cell, cell phone, smart phone, interactive/pr agencies
     Catalyst SF
By: IBM     Published Date: Apr 23, 2008
Imagine using your personal desktop on any computer. You can, with the IBM Virtual Client Solution. This demo explains the backend process of server-hosted services, shows how a user’s desktop is delivered through a remote connection, and demonstrates how an administrator can shift servers for IT simplification without interrupting users.  Watch the demo now.
Tags : ibm, ibm opt it, opt it, remote desktop, vnc, virtual client, virtual machine, virtual desktop
     IBM
By: Quocirca     Published Date: Apr 15, 2008
Voice and data communications are taking up an increasing amount of organizations’ budgets as more information is shared between and across more businesses. Person to person contact now includes richer media, more participants and is becoming increasingly mobile. Historically, telecoms expense management has focused on the mechanistic processing of bills, payment and costs of individual items.
Tags : communication, communications, expense, cost, quocirca
     Quocirca
By: IBM     Published Date: Mar 11, 2008
More and more employees are working remotely or traveling around the world to meet with colleagues, customers and partners. Jobs are no longer tied to a specific physical location, and people have come to rely on devices such as mobile phones, personal digital assistants (PDAs) and laptops to stay connected and productive.
Tags : ibm, convergence, collaboration, pda, unified communications, productivity
     IBM
By: Atlas Business Solutions     Published Date: Feb 27, 2008
Whether you are a seasoned Human Resource professional, or the owner or manager of a small business, understanding the intricacies involved in organizing the Human Resource functions is absolutely essential to running an efficient and legally compliant company. In this whitepaper, you’ll learn about the four main types of HR documents every manager can’t live without.
Tags : personnel, workforce, human resources, workforce management, document management, atlas business solutions, atlas, abs
     Atlas Business Solutions
By: Elementool Inc.     Published Date: Jan 28, 2008
Being the new person on a bug tracking team can be very intimidating. The other team members are likely very set in the process and know exactly what they are doing. They are used to working as a team and they understand what is expected of them. Being new, though, does not mean that a person can not fit in on the bug tracking team. All a person needs to do is learn a few beginner tips to using bug tracking software.
Tags : bug tracking, project management, software development, effective management process, defect tracking, software testing, quality assurance, quality control
     Elementool Inc.
By: Elementool Inc.     Published Date: Jan 28, 2008
A help desk is a very helpful customer service tool for businesses operating a website online. Doing business online creates a distance between the business and the customer. Customers are not dealing with a person face-to-face anymore. This makes being quick to respond to customer issues very important and that is where a help desk comes in.
Tags : customer service, help desk, helpdesk, customer satisfaction, online help, customer support, support desk, elementool
     Elementool Inc.
By: Everest Software     Published Date: Jan 11, 2008
After maxing out on Quickbooks, Gunther Gifts needed a software solution that could support their growth and enable complete integration across inventory, accounting, purchasing and sales. Download this paper to read about their results.
Tags : business management, small business, mid-sized business, smb, smbs, soho, productivity, erp
     Everest Software
By: Vendor Guru     Published Date: Dec 21, 2007
In a 2006 survey conducted by CRMGuru, 50% of the respondents indicate that they base their satisfaction with a company on the sum of "interactions with a brand's products, services, and people." How does your company measure up? You have an excellent product, your customer service department is highly responsive, and your personnel have received extensive training.
Tags : customer satisfaction, customer retention, crm, crm solution, customer relationship, customer service, vendorguru, vendor guru
     Vendor Guru
By: WebEx Communications     Published Date: Dec 14, 2007
The Internet is revolutionizing technical support. But, this efficiency often comes with a price in customer satisfaction. Customers expect to be able to solve their own problems or immediately communicate with a person who can make things right. But too often, these expectations aren't met. What's needed is a new class of software: web-based Automated Contact Distribution.
Tags : remote support, contact management, customer, customer service, customer support, online support, online help desk, help desk
     WebEx Communications
By: WebEx Communications     Published Date: Dec 14, 2007
Through remote desktop sharing WebEx Support Center enables companies to manage and resolve remote support issues — whether they be external customer-driven or internal user-driven. Support personnel can initiate a session with a remote user by sending them an e-mail or providing a URL.Download this Paper to Learn More About a Support Center.
Tags : customer support, helpdesk, help desk, technical support, remote access, roi, spend management, cut costs
     WebEx Communications
By: Borer Data Systems Ltd.     Published Date: Nov 07, 2007
Developed by Borer in conjunction with AND-Group, the CruSafe software and hardware system provides a state-of-the-art safety system specifically developed to address the key requirement for real-time tracking of personnel. AND CruSafe is a state-of-the-art safety system which has been specifically developed to address the key requirement for real-time tracking of personnel (often known as POB- Personnel On Board). CruSafe has already been proven to reduce muster times by 70%.
Tags : security, security management, access control, identity management, iam, authentication, crusafe, and-group
     Borer Data Systems Ltd.
By: Borer Data Systems Ltd.     Published Date: Nov 07, 2007
Clear Image was awarded a contract to supply and fit CCTV and Access control to NISA, one of the largest picking warehouses in Europe. The company runs 3 shifts per day and wanted to allocate lockers to employees. The simple solution would have been to give each employee a locker, but between Borer and Clear Image, a better solution was devised. Thanks to our technology, we can create one to many relationships between our devices. 
Tags : security, security management, access control, identity management, iam, authentication, nisa, physical security
     Borer Data Systems Ltd.
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