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incident management systems

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By: Pega     Published Date: May 25, 2016
The customer experience is critical in today’s fast-paced, demanding world. With so many options at the buyer’s fingertips and the rise of social sharing media, one bad customer experience can haunt an organization. According to” The Forrester Wave™: Dynamic Case Management, Q1 2016” report, in order to improve customer experience, firms must tackle the incident process through smart handling of exceptions, applying analytics for context, and offering real-time and mobile interaction. Here is where dynamic case management (DCM) can be a competitive advantage and Forrester identified 14 of the most significant vendors across 21 criteria in this space with Pegasystems among vendors who lead the pack. Download this Forrester Wave report to see the full 21-criteria evaluation of the dynamic case management (DCM) market and gain insight into the 14 most significant software vendors in order to help enterprise architecture (EA) professi
Tags : case management, forrester, dynamics, enterprise
     Pega
By: Pega     Published Date: Feb 02, 2016
The customer experience is critical in today’s fast-paced, demanding world. With so many options at the buyer’s fingertips and the rise of social sharing media, one bad customer experience can haunt an organization. According to” The Forrester Wave™: Dynamic Case Management, Q1 2016” report, in order to improve customer experience, firms must tackle the incident process through smart handling of exceptions, applying analytics for context, and offering real-time and mobile interaction. Here is where dynamic case management (DCM) can be a competitive advantage and Forrester identified 14 of the most significant vendors across 21 criteria in this space with Pegasystems among vendors who lead the pack.
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     Pega
By: NAVEX Global     Published Date: Jul 17, 2017
The 2017 EMEA & APAC Whistleblower Hotline Benchmark report was produced with data from companies of all sizes and industries across the region. Use the findings to put your company’s whistleblowing report data in context or gain organisational alignment to start your whistleblower programme. Use this report to answer questions like: • Am I getting too few or too many reports compared to like-sized companies? • Is my organisation following up on cases in an appropriate timeframe? • How can I more effectively follow-up on anonymous reports?
Tags : emea, apac, ethics, whistleblowing, incident management, reporting data, case closure, reporting systems
     NAVEX Global
By: NAVEX Global     Published Date: Dec 07, 2017
Good analysis and benchmarking of hotline data helps organisations answer crucial questions about their ethics and compliance programme, including: Does our culture support employees who raise concerns? Are our communications with employees reaching the intended audiences and having the desired effect? Are our investigations thorough and effective? Do we need more training? Do we need to review or update our policies? Do employees know about our reporting channels? Comparing internal data year over year to help answer these questions is important. But getting a broader perspective on how your performance matches up to industry norms is critical. This year’s analysis of our EMEA & APAC data from nearly 14,000 ethics and compliance hotline reports revealed key data points that compliance professionals can use to benchmark and assess their programme’s performance, and move toward predictive risk mitigation.
Tags : navex, ethics and compliance software, hotline data, risk mitigation, incident management systems
     NAVEX Global
By: NAVEX Global     Published Date: Dec 22, 2017
Ethics and compliance officers have many opportunities to leverage the data in their hotline and incident management systems to improve their compliance programmes— and their organisational culture of ethics and respect. This year’s benchmarks point to several opportunities to increase programme effectiveness. Hotline data that is carefully tracked, reviewed, benchmarked and presented with sufficient context often provides the early warning signs needed to detect, prevent and resolve problems. We at NAVEX Global hope that this report is helpful to your organisation and we welcome any feedback on these findings.
Tags : whistleblowing, hotline, whistleblowing hotline, hotline best practices, hotline benchmark data, whistleblower protection, whistleblowing programe
     NAVEX Global
By: NAVEX Global     Published Date: Mar 21, 2018
Good analysis and benchmarking of hotline data helps organisations answer crucial questions about their ethics and compliance programme. Comparing internal data year over year to help answer these questions is important. But getting a broader perspective on how your performance matches up to industry norms is critical. To help, each year NAVEX Global takes anonymised data collected through our hotline and incident management systems to create these reports. This particular report is the second NAVEX Global benchmark report we have published that focuses specifically on the status of ethics and compliance hotline services in the EMEA and APAC regions. This benchmark only takes reporting data from organisations that has its data warehoused in Europe—a subset of the data used in our global hotline report.
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     NAVEX Global
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