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By: Zendesk Ltd     Published Date: Sep 11, 2018
Customers have caught on that support interactions are getting better. When they reach out, they’ve come to expect an instant response that says “we’re here for you”. When they want information, it’s expected to be accurate, up-to-date, and easily accessible. Essentially, they come to expect efficiency during support interactions. As a result, businesses are becoming more cognizant of their self- service offerings. Customers want to be left feeling empowered; it’s even better when they can do so on their own. Self-service saves time for agents, cuts down on organizational costs, and leaves the customer with a positive outlook of a brand. This eBook delves into how AI can enhance your customer self-service offerings with automatically-generated knowledge bases, content cues for your service agents, and chatbots.
Tags : customer service, customer experience, artificial intelligence, chatbots, self-service
     Zendesk Ltd
By: Websense     Published Date: Jan 25, 2013
Websense Security Labs discovers and investigates today’s advanced security threats and publishes its findings. This information is used not only to inform the public, but also to inform the ongoing development by Websense of sophisticated security.
Tags : websense threat report, security, websense, sophisticated security, web security, phishing
     Websense
By: Dell     Published Date: Feb 04, 2015
More than 23 million servers in the world are still running on the Microsoft Windows Server 2003 operating system, making it the most popular engine for serving information and applications globally for over a decade. But, starting in July 2015, Microsoft will no longer provide basic support for it.
Tags : dell, windows, microsoft, modernization, management, modernization, server, 2003
     Dell
By: Dell     Published Date: Feb 04, 2015
In the last few years there have been radical changes in the ways organizations operate and people work. Explosion of data, increased mobile demands, and the globalization of business in general are making 24/7 access to people and information the norm. Sophisticated cyber attacks are requiring robust systems security designed to counter new threats. And velocity is now essential when delivering new IT services.
Tags : dell, windows, microsoft, modernization, management, modernization, server, 2003
     Dell
By: SAS     Published Date: Apr 16, 2015
As big data shifts away from a more theoretical concept (only adopted by those on the leading edge), the fun can really begin. How do you prepare for more information than you’ve ever collected before? How can you manage this information with the same standards you applied in the past? These are questions that are causing both IT and business sides to start actively preparing for – and implementing – big data.
Tags : 
     SAS
By: SAS     Published Date: Oct 22, 2015
The Internet of Things (IoT) presents an opportunity to collect real-time information about every physical operation of a business. From the temperature of equipment to the performance of a fleet of wind turbines, IoT sensors can deliver this information in real time. There is tremendous opportunity for those businesses that can convert raw IoT data into business insights, and the key to doing so lies within effective data analytics. To research the current state of IoT analytics, Blue Hill Research conducted deep qualitative interviews with three organizations that invested significant time and resources into their own IoT analytics initiatives. By distilling key themes and lessons learned from peer organizations, Blue Hill Research offers our analysis so that business decision makers can ultimately make informed investment decisions about the future of their IoT analytics projects.
Tags : 
     SAS
By: HP     Published Date: Dec 05, 2014
It’s not really about Windows Server 2003. It’s about moving forward – HP Technology services experts can help you chart the proper course. Shortcuts will take longer and cost more than doing it right at the start. If you’re considering migration shortcuts, think again – HP Transformation Experience Workshop for Windows Server 2003 Migration can speed the process.
Tags : server, performance, efficiency, application, infrastructure, information technology, mobility, cloud
     HP
By: HP     Published Date: Dec 05, 2014
Do you have your arms around your Windows Server 2003 migration? Sure, your team has probably headed up countless maintenance initiatives in the past - upgrades, refreshes, migrations. But if you make the mistake of thinking your Windows Server 2003 migration is more of the same, you will lose on two fronts. First, you will underestimate the complexity of the effort, thus increasing the chance of failure by overrunning timeline and budget. More importantly, you will miss the opportunity to bring value to your business. This paper introduces five considerations that will change your perspective on the Windows Server migration initiative - and spur technical, finance and line of business employees to jump on board.
Tags : server, performance, efficiency, application, infrastructure, information technology, mobility, cloud
     HP
By: HP     Published Date: Dec 05, 2014
This assessment is composed of a core set of comparative questions, and the option to be assessed in any of three key areas: computing economics, service delivery and business performance. After a half-decade of cost cutting and shrinking IT budgets, the compute infrastructure that powers the enterprise now is typically inefficient, slow and not optimized for business outcomes. It is better suited to the economic realities of 2010 rather than the rigors of the application workloads, delivery models & business expectations of today driven by cloud, mobility, security and big data megatrends. As a result, there is a significant gap between what businesses expect from technology and what IT can deliver.
Tags : server, performance, efficiency, application, infrastructure, information technology, mobility, cloud
     HP
By: HP     Published Date: Dec 05, 2014
An IDG Connect survey of 300 enterprise organization decision makers involved in hardware investment decisions reveals the challenges and opportunities that lay between the old style of IT characterized by cost-cutting and infrastructure silos, with the new style of IT driven by the technology trends of Mobility, Cloud and Big Data. These trends have created a significant increase in business expectations that will press IT organizations to rethink their economics, service delivery and business performance. This paper highlights voice-of-the-IT-buyer research results for insight on the challenges and opportunities for IT organizations to drive innovation, transformation and improved delivery against business expectations.
Tags : server, performance, efficiency, application, infrastructure, information technology, mobility, cloud
     HP
By: HP     Published Date: Dec 05, 2014
How the New Style of IT changes the rules of business. The balancing act - What IT environment should be enabled to achieve the business outcomes you desire - While IT environments are in a rapidly changing landscape
Tags : server, performance, efficiency, application, infrastructure, information technology, mobility, cloud
     HP
By: HP     Published Date: Dec 05, 2014
How the New Style of IT changes the rules of business.
Tags : server, performance, efficiency, application, infrastructure, information technology, mobility, cloud
     HP
By: HP     Published Date: Dec 05, 2014
How the New Style of IT changes the rules of business.
Tags : server, performance, efficiency, application, infrastructure, information technology, mobility, cloud
     HP
By: HP     Published Date: Dec 05, 2014
How the New Style of IT changes the rules of business.
Tags : server, performance, efficiency, application, infrastructure, information technology, mobility, cloud
     HP
By: HP     Published Date: Dec 05, 2014
Get expert insight from HP and IDG in this brand new webinar. Discover how the new style of IT changes the rules of business. Choose from 4 chapters or watch them all to learn about optimizing compute economics and speeding IT service delivery to achieve better business outcomes. Register now to get started.
Tags : server, performance, efficiency, application, infrastructure, information technology, mobility, cloud
     HP
By: HP     Published Date: Dec 05, 2014
Delivering high-quality services with greater speed and efficiency is one of the greatest pressures facing your information technology (IT) infrastructure. The rise of computing in the cloud, expansive mobility options, and increasing pressure to boost application performance have added even further complexity - leading to inefficiencies that can limit your opportunity for growth and success. Traditional, siloed IT infrastructures are often too labor intensive, inefficient, and slow to overcome these challenges. Organizations need a converged, cloud-ready, software defined infrastructure to help them meet the evolving demands of their business.
Tags : server, performance, efficiency, application, infrastructure, information technology, mobility, cloud
     HP
By: HPE     Published Date: Dec 05, 2014
Data is the lifeblood of your business. To compete in today’s global information economy, you need to keep your IT systems up and running and provide consistent and reliable access to business-critical applications at all times. Application downtime or slow performance can mean diminished employee productivity, dissatisfied customers, and lost revenue. But keeping pace with change and managing growth can be a real challenge. Increasing numbers of applications, evolving technology, and rapid data growth are pushing older IT infrastructure to the limit—demanding more storage and bandwidth, greater security and agility, and higher availability than ever before.
Tags : platform, technology, lync, server, sql, flex-bundles, proliant, processors
     HPE
By: HPE     Published Date: Dec 05, 2014
Data is the lifeblood of your business. To compete in today’s global information economy, you need to keep your IT systems up and running and provide consistent and reliable access to business-critical applications at all times. Application downtime or slow performance can mean diminished employee productivity, dissatisfied customers, and lost revenue. But keeping pace with change and managing growth can be a real challenge. Increasing numbers of applications, evolving technology, and rapid data growth are pushing older IT infrastructure to the limit—demanding more storage and bandwidth, greater security and agility, and higher availability than ever before.
Tags : platform, technology, lync, server, sql, flex-bundles, proliant, processors
     HPE
By: HPE     Published Date: Mar 23, 2015
For small and midsize businesses, the realities of a dynamic marketplace and ever-changing customer expectations pose continual challenges and opportunities. Big Data, the cloud and mobility are changing the way information moves and connections are made across the organization, offering productive potential while promising competitive advantage. But adoption of these advanced technologies will require a transformation in the capacities, functions and methods of IT. Download this white paper to learn more.
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     HPE
By: HPE     Published Date: Mar 23, 2015
Get the facts about successfully integrating BYOD into your enterprise. Of all the obstacles standing in the way of building a better IT infrastructure, misinformation may be the most daunting. To help you separate the facts from the hype, the experts from HP Technology Consulting have created this informative eBook. It’s designed to provide the immediate insight you need to make the right decisions about some of the most important IT issues your enterprise will ever face.
Tags : 
     HPE
By: Akamai Technologies     Published Date: Aug 11, 2017
DNS is a well-worn data exfiltration and communication vector. Explore why targeted threats continue to use the DNS protocol to exfiltrate sensitive information, how it’s done, and what might be next in the evolution of this attack vector.
Tags : domain name system (dns), cloud security, threat protection, threat prevention, phishing, ransomware, security threats, malware
     Akamai Technologies
By: CA Technologies     Published Date: Nov 07, 2014
Les activités IT et métier sont concernées par de nombreuses tendances : l’adoption du Cloud, l’accroissement de la mobilité, l’essor des médias sociaux et l’augmentation des flux d’informations circulant au sein de toute l’entreprise. Le concept de périmètre réseau n’a plus de sens. En effet, l’IT doit aujourd’hui composer avec des identités hautement distribuées sur l’ensemble de l’environnement métier et provenant de nombreuses sources, telles que des applications, des systèmes, des médias sociaux, etc. Les employés et les clients mobiles sont, par ailleurs, en train de changer profondément l’activité et de redéfinir le défi consistant à fournir rapidement des applications sécurisées à une population d’utilisateurs en constante évolution. À chaque défi son opportunité. L’identité remplace désormais le périmètre réseau, et seules les entreprises qui ont compris cette évolution sont en mesure de dynamiser et de protéger leur activité.
Tags : business trends, cloud adoption, sociial media, social mobility, security in the cloud, business security
     CA Technologies
By: Dell     Published Date: Dec 12, 2017
Looking for the best-fit desktop devices can be a challenge. When considering the right solutions for the job, IT leaders look to balance the end user needs, security features, form factor, manageability, performance, and innovation. Download this quick 2 page series guide for more information on Dell™ OptiPlex™ family of commercial class desktops and how they are tailored to your workforce needs.
Tags : 
     Dell
By: Dell EMC     Published Date: Feb 28, 2017
As a member of the Dell Technologies unique family of businesses, Dell EMC serves a key role in providing the essential infrastructure for organizations to build their digital future, transform IT and protect their most important asset, information.
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     Dell EMC
By: Dell EMC     Published Date: May 10, 2017
IT departments in organizations of all types are looking to increase the agility, scalability, and cost-effectiveness of their data centers and storage initiatives. While the cloud, hybrid cloud, and private cloud options tend to be the first options that come to mind for many of these IT professionals, many are finding that hyperconverged infrastructures provide many of the same benefits. In this Enterprise Strategy Group white paper, uncover the many benefits of hyperconverged infrastructures and information on Dell EMC and Intel®'s Hyperconverged VxRack System 1000.
Tags : 
     Dell EMC
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