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By: Zendesk     Published Date: Jun 29, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers. Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
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     Zendesk
By: Google     Published Date: Aug 23, 2018
Today’s smart computers can beat board game champions, master video games, and learn to recognize cats. No wonder artificial intelligence has captured the imaginations of business and IT leaders. And indeed, AI is starting to transform processes in established industries, from retail to financial services to manufacturing. Read this guide from Google Cloud and learn how you can unlock the transformational power of information and get useful insights from a vast and complex landscape of data.
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     Google
By: CA Technologies EMEA     Published Date: Sep 07, 2018
With the application economy in full swing, more organizations are turning to Continuous Testing and DevOps development practices in order to quickly roll out applications that reflect the ever-changing needs of tech-savvy, experience-driven consumers. Rigorous data they need, in the right formats. This forces teams to postpone their testing until the next sprint. As a result, organizations like yours are increasingly looking for ways to overcome the challenges of poor quality data and slow, manual data provisioning. They are also concerned about compliance and data privacy when using sensitive information for testing. CA Test Data Manager can help you mitigate all these concerns, so you’re positioned to achieve real cost savings.
Tags : continuous delivery, application delivery, testing, test data management
     CA Technologies EMEA
By: CA Technologies EMEA     Published Date: Sep 11, 2018
Vom Start-up-Unternehmen bis zum etablierten Unternehmen helfen Container, den Anforderungen des modernen digitalen Markts gerecht zu werden. Im Vordergrund steht dabei die Unterstützung hoch skalierbarer, portierbarer und schnell bereitzustellender Anwendungen. Die wichtigsten Fakten zum modernen Container-Monitoring: -Umfassende Transparenz -Änderungsanalyse -Entscheidungsrelevante Informationen -Flexibles Monitoring
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     CA Technologies EMEA
By: CA Technologies EMEA     Published Date: Sep 11, 2018
At a Glance Today’s workforce has grown accustomed to using personal technologies that make communication easy and simplify their lives. But many enterprise tools haven’t kept pace. Most current project and portfolio management solutions fail to provide simple ways of performing everyday tasks. They don’t facilitate contextual communication that would help to solve problems, and they lack key functionality: the ability to narrow the focus to relevant data, to drill down for additional information and to efficiently forecast financials and model outcomes. Download this whitepaper now to see how CA PPM brings more value to your business by providing 15 key features that remain unaddressed by other products on the market today.
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     CA Technologies EMEA
By: CA Technologies EMEA     Published Date: Sep 11, 2018
Project and portfolio management or PPM software can make or break an organization’s ability to deliver. The recent growth in portfolio management as a strategic business function has led to many vendors of software related to elements of project execution “bolting on” project and portfolio management (PPM) modules. This is a clear attempt to try and get a piece of a growing, lucrative market. Twenty five years ago, PPM software was nothing more than project management software with the ability to publish or share information across projects. It was capable of doing a lot, but none of it was intuitive and therefore wasn’t particularly useful. Compared to today’s solutions, those products were dinosaurs. Since then, many vendors have invested a lot of money into their solutions, developing world-class offerings that can truly support effective management of the portfolio, and, more important, of the business that portfolio drives.
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     CA Technologies EMEA
By: CA Technologies EMEA     Published Date: Sep 11, 2018
Reconstructing resource management tools to simplify tasks, drive collaboration and facilitate action. People who use technologies at home expect the same ease of use and intuitiveness for the tools they use in the workplace. But enterprise tools aren’t keeping up with the pace of change. Many product and portfolio management (PPM) solutions force resource managers to create entire workflows or navigate through multiple screens just to see the fundamental component of resource management—what their people are working on. Resource managers also cite shortcomings such as no simple way to perform everyday tasks, communicate in context with others, drill down into key information, narrow the field of resources and forecast financials and model outcomes.
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     CA Technologies EMEA
By: CA Technologies EMEA     Published Date: Sep 11, 2018
Financial management is the heart of project delivery, so why do so many people get it wrong? Sure, there are some projects that have to be done for regulatory reasons, and there will be a small percentage of initiatives that fall into the speculative category, but sooner or later the projects an organization delivers have to generate a return on investment (ROI). The old adage is that we manage what we measure. If we aren’t measuring financial information properly, how can we hope to manage our investments effectively? To learn more about how CA Project & Portfolio Management supports financial management, download today.
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     CA Technologies EMEA
By: CA Technologies EMEA     Published Date: Sep 13, 2018
Auf einen Blick Mitarbeiter von heute sind es gewohnt, privat digitale Technologien zu nutzen, die eine problemlose Kommunikation ermöglichen und die Abläufe des täglichen Lebens vereinfachen. Bedauerlicherweise können viele Unternehmenstools nicht Schritt halten. Die meisten Projekt- und Portfoliomanagementlösungen, die heute eingesetzt werden, bieten keine unkomplizierten Optionen, um alltägliche Aufgaben auszuführen. Sie ermöglichen keine kontextbasierte Kommunikation, mit der sich Probleme lösen lassen, und verfügen nicht über entscheidende Funktionalität. Dazu zählen z. B. die Möglichkeit, den Fokus auf relevante Daten einzuschränken, das Durchführen von Drilldowns, um zusätzliche Informationen zu erhalten, sowie die Vorhersage finanzieller Entwicklungen und das Modeling von Ergebnissen.
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     CA Technologies EMEA
By: CA Technologies EMEA     Published Date: Sep 13, 2018
In letzter Zeit ist das Portfoliomanagement zunehmend zu einer strategischen Aufgabe im Unternehmen geworden. Dies hat dazu geführt, dass viele Anbieter von Software, die sich auf Elemente der Projektdurchführung bezieht, Module für das Projekt- und Portfoliomanagement (PPM) „antackern“. Dies ist offensichtlich ein Versuch, sich ein Stück eines wachsenden, lukrativen Markts abzuschneiden. Vor 25 Jahren war PPM-Software lediglich Projektmanagementsoftware mit der Fähigkeit, Informationen projektübergreifend zu veröffentlichen oder weiterzugeben. Sie bot viele Funktionen, aber keine davon waren intuitiv, und deshalb war sie nicht besonders nützlich. Im Vergleich zu den heutigen Lösungen waren diese Produkte Dinosaurier. Seitdem haben zahlreiche Anbieter viel Geld in ihre Lösungen investiert. Sie haben hervorragende Angebote entwickelt, die ein effektives Management des Portfolios und vor allem des Unternehmens, dem dieses Portfolio dient, wirklich unterstützen können.
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     CA Technologies EMEA
By: CA Technologies EMEA     Published Date: Sep 13, 2018
En résumé L’emploi de technologies personnelles qui facilitent les communications et simplifient la vie est désormais ancré dans les habitudes des employés. Toutefois, de nombreux outils professionnels sont restés à la traîne. La plupart des solutions de gestion de portefeuilles de projets peinent à fournir des moyens simples pour l’exécution des tâches quotidiennes. Elles ne facilitent pas la communication contextuelle qui aiderait pourtant à résoudre les problèmes, et elles manquent de fonctionnalités clés, comme la capacité de se focaliser uniquement sur les données pertinentes, d’accéder à des informations complémentaires et de correctement anticiper les résultats financiers et de modèles.
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     CA Technologies EMEA
By: Intel     Published Date: Sep 14, 2018
Today’s tech savvy consumers are continually driving organizations to deliver a modernized shopping experience. To achieve this, retailers are pushing the edge on developing non-traditional ways in delivering sales messages. One of the best ways to engage shoppers with an in-store digital presence is through modern adaptive signages. Modern signages enable two-way interaction between customers and businesses, tapping onto cutting-edge technologies such as sensors and analytics to respond to customer behavior—helping retailers customize content on the fly. Find out how Giada Technology leveraged on Intel® processors to power up their cloud terminals to pre-process signage, sensor, and mobile data to efficiently exchange information with the cloud. Retailers are better positioned to present contextual promotions to the shoppers, delivering benefits of lesser wait-time and increased customer satisfaction.
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     Intel
By: Cisco DWA Security     Published Date: Sep 14, 2018
NSS Labs performed an independent test of the Cisco AMP for Endpoints v6.0.5. The product was subjected to thorough testing at the NSS facility in Austin, Texas, based on the Advanced Endpoint Protection (AEP) Test Methodology v2.0, which is available at www.nsslabs.com. This test was conducted free of charge and NSS did not receive any compensation in return for Cisco’s inclusion. This report provides detailed information about this product and its security effectiveness. Additional comparative information is available at www.nsslabs.com. As part of the initial AEP test setup, products were configured in a deployment mode typical to enterprises. As such, products were configured to mimic an enterprise environment by applying typical applications such as exclusion policies and tuning requirements. All product-based configurations are reviewed, validated, and approved by NSS prior to the test. Every effort is made to ensure optimal security effectiveness, as would be the aim of a typi
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     Cisco DWA Security
By: F5 Networks Inc     Published Date: Aug 16, 2018
While the choices facing you may seem daunting, the truth is that there’s never been a better time to shop for a web application firewall. WAF technology is now more accessible, affordable, and manageable than ever before—which is a good thing, because companies need the protection a WAF offers now more than ever. For more information about choosing the WAF that’s right for you, visit f5.com/security.
Tags : waf, companies, management, technology
     F5 Networks Inc
By: Forcepoint     Published Date: Aug 31, 2018
Die Vernetzung und der Schutz von Unternehmen im Zuge einer immer weitergehenden dezentralen Streuung der Mitarbeiter, die Zugriff auf Ressourcen innerhalb und außerhalb des Unternehmensnetzwerks benötigten, führt zu einer neuen Schwerpunktsetzung auf betriebliche Effizienz und wirksamen Schutz. Während die fundamentalen Anliegen der Vertraulichkeit, Integrität und Verfügbarkeit von Daten unverändert bestehen bleiben, steigen die Kosten und potentiellen Schäden für Unternehmen immer weiter an, was die Rolle der Führungsebene und der Sicherheitsfachleute komplexer macht als je zuvor. Eine vor Kurzem von IDC durchgeführte Befragung von CISOs hat ergeben, dass die folgenden fünf Szenarien am meisten Besorgnis erregen: • Preisgabe vertraulicher Informationen auf der Titelseite bedeutender Veröffentlichungen (WSJ etc.) • Abfluss von 50 % der HR-Mitarbeiterdaten • IT-Systeme als Angriffsvektor gegen Partner • Gezielte Angriffe • Abfluss von 10 % der personen- und gesundheitsbezogenen Mitarbe
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     Forcepoint
By: Dassault Systèmes     Published Date: Jun 19, 2018
This paper introduces a brief explanation of digital continuity and the opportunities and threats that it faces. The movement of product information to the digital domain in the 21st century has meant that we do not have physical items, like pieces of paper, which we can authenticate as being reliable information for decision making. Digital continuity is meant to remedy shortcomings of the digital environment by ensuring that information is unique, authoritative, current, and consistent, or more simply, has the characteristic of singularity. This paper includes: • Digital continuity within the Product Lifecycle • Digital continuity within manufacturing • Threats to digital continuity If we implement digital continuity correctly, we have all the advantages of the singularity of paper documents, but with the instantaneous and simultaneous ability to access the latest, updated information. Offered Free by: Dassault Systemes
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     Dassault Systèmes
By: Dassault Systèmes     Published Date: Jun 19, 2018
The concept of a virtual, digital equivalent to a physical product or the Digital Twin was introduced in 2003 at a University of Michigan Executive Course on Product Lifecycle Management (PLM) taught by Dr. Michael Grieves. In light of these advances, it is timely to explore how the Digital Twin can move from an interesting and potentially useful concept that aids in understanding the relationship between a physical product and its underlying information to a critical component of an enterprise-wide closed-loop product lifecycle. Understand how focusing on the connection between physical product and virtual product will improve productivity, uniformity of production, and ensure the highest quality products.
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     Dassault Systèmes
By: MobileIron     Published Date: Aug 20, 2018
In the PC era, employees operated from within a well defined enterprise IT perimeter and passwords were sufficient to establish user trust. However, in today’s mobile-cloud environment, the enterprise perimeter has dissolved and business information is available to users on a variety of endpoints, apps, services, networks, locations. In this dynamic access environment, organizations need a different approach to security that is able to: • Establish user trust using multiple factor authentication • Correlate user trust with other factors such as endpoint, app, network, and more • Apply adaptive, risk-based policies that match the user’s environment
Tags : security, enterprise, cloud
     MobileIron
By: HotSchedules     Published Date: Sep 11, 2018
The cost of labor can be managed effectively when restaurateurs are equipped with the right training, tools and processes. Traditional methods for capturing critical forecasting data and formulating labor plans & budgets are incomplete and often inaccurate, rarely accounting for menu pricing changes or current economic conditions. Even when the best practices of forecasting are employed, the information isn’t always available to the store managers who are attempting to manage the cost of labor. This ebook will walk you through the ins and outs of labor forecasting and best practices to build efficiency, grow revenue, and positively impact your restaurant’s bottom line.
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     HotSchedules
By: Datastax     Published Date: Aug 27, 2018
Distributed cloud databases are transforming the way organizations do business. Read this new, informative guide to learn what distributed cloud databases are and why they’re what’s required to power Right-Now Economy applications. You'll also get straightforward yet detailed information on the database requirements for today’s applications, the limitations of relational databases, and the importance of data autonomy in database selection. With Designing a Distributed Cloud Database for Dummies, you'll learn how enterprises can meet and exceed customer expectations by way of modern applications and distributed cloud databases.
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     Datastax
By: IBM     Published Date: Jun 04, 2018
"Today’s business users want to use all types of data to create compelling, shareable visualizations. But charts and graphs alone may not convey all the information, especially when they are part of a complex series. An audience can best understand analytic results when those results tell a story that connects all the pieces together. The right visuals can also reinforce the lessons buried in the data. Stories are powerful mechanism to communicate with people. Stories stick and make insights actionable, so it goes without saying that storytelling is a very powerful (soft) skill. In this webinar, you'll learn how to effectively apply storytelling best practices to get your message across. Especially in the world of BI, it is getting more and more important to effectively communicate business results. Watch this webinar to learn how to use IBM Cognos Analytics to: · Create the important elements of a good story · Put the data in context · Select the best type of ch
Tags : data analytics, data storytelling, business intelligence
     IBM
By: TIBCO Software APAC     Published Date: Aug 14, 2018
Increasing your non-interest revenues without increasing customer fees that ultimately drive customers away can be a challenge. The digital economy is opening up new ways to drive additional revenue from existing customers. The same technical innovations are also opening up new ways to communicate with customers about both digital and traditional offerings. But that results in customers becoming overwhelmed with advertising and marketing messages. They are forced to decide upfront who is providing relevant information and who to completely ignore. Ultimately, it comes down to trust. Customers consider generic messages to be spam and learn to filter them out, even if they come from a known vendor. Over the long run, these types of marketing campaigns not only see diminishing returns, they can even damage your long-term relationship with customers and decrease revenues. Micro-marketing overcomes the noise that traditional spam-marketing creates and establishes news levels of trust betwee
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     TIBCO Software APAC
By: SAS     Published Date: May 24, 2018
Information on artificial intelligence (AI) is flooding the market, media and social channels. Without doubt, it’s certainly a topic worth the attention. But, it can be difficult to sift through market hype and grandiose promises to understand exactly how AI can be applied in practical and reliable solutions. Like most technological advances, incorporating new technology into business processes requires significant leadership and effective direction that all stakeholders can easily understand. Great leaders become great by balancing strategy with tactics, future vision with current reality and strengths with weaknesses – all with the goal of accomplishing a clearly defined objective. Great leaders also understand that people are the most valuable resources within their organization. To drive and inspire their success, you must optimize strengths while recognizing inherent weaknesses. Many of our daily human experiences and interactions involve machines or devices of some sort. Technolo
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     SAS
By: SAS     Published Date: May 24, 2018
This paper provides an introduction to deep learning, its applications and how SAS supports the creation of deep learning models. It is geared toward a data scientist and includes a step-by-step overview of how to build a deep learning model using deep learning methods developed by SAS. You’ll then be ready to experiment with these methods in SAS Visual Data Mining and Machine Learning. See page 12 for more information on how to access a free software trial. Deep learning is a type of machine learning that trains a computer to perform humanlike tasks, such as recognizing speech, identifying images or making predictions. Instead of organizing data to run through predefined equations, deep learning sets up basic parameters about the data and trains the computer to learn on its own by recognizing patterns using many layers of processing. Deep learning is used strategically in many industries.
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     SAS
By: Epicor     Published Date: Sep 19, 2018
As technology improves, retailers are relying more and more on their customer service to gain an advantage and differentiate themselves from the competition. Providing a pleasant customer experience can turn a first-time shopper into a lifelong buyer. By reading this Epicor eBook, you’ll discover the important role mobile technology plays in delivering faster, service. Retailers everywhere are implementing mobile tools to empower their employees to support customers—from stock and pricing information to mobile checkout. Epicor Eagle N Series is a fully integrated retail management system that offers a whole host of mobile tools to help you service your customers, stay informed, and make decisions from anywhere. Read the eBook and learn how the mobility of Epicor Eagle N Series can provide your retail business with a competitive advantage.
Tags : retail store software, retail sales software, retail saas, business retail software, epicor eagle, benefits of epicor eagle, benefits of retail pos, advantages of retail saas
     Epicor
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