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By: Amazon Web Services     Published Date: Apr 28, 2018
Les technologies d'intelligence artificielle telles que l'apprentissage machine et le Deep Learning permettent d'obtenir des informations et de la précision à deux marques majeures dans des secteurs très différents : la santé et les assurances. Des théories sur les futures incidences de l'intelligence artificielle (IA) sur les entreprises et la société vont florissantes. Mais la réalité du terrain aujourd'hui pour les entreprises et les dirigeants appliquant des technologies comme l'apprentissage machine et l'apprentissage profond à leurs enjeux majeurs est déjà très enthousiasmante. Les modèles de fonctionnement sont refondés en se basant sur les informations obtenues de puissantes capacités cognitives. De nouveaux produits et services améliorent l'expérience client, voire la condition humaine. D'une façon très concrète et significative, l'IA change le monde pour le meilleur.
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     Amazon Web Services
By: Microsoft     Published Date: Mar 23, 2018
Die Zukunft für den Serviceaußendienst Kevin Ashton, Technologieexperte aus Großbritannien, begründete am Massachusetts Institute of Technology (MIT) das Auto-ID Lab, in dem Pionierarbeit auf dem Gebiet der RadioFrequency Identification (RFID) und anderen Sensoren geleistet wurde. Im Zuge seiner Tätigkeit prägte Ashton im Jahr 1999 erstmals den Begriff des „Internet of Things”, kurz IoT, um die Vernetzung alltäglicher Gegenstände und Geräte sowie deren Übermittlung von Daten und Informationen zu beschreiben. Kevin Ashton gilt deshalb heute als „Vater” des IoT-Konzepts. Ende des Jahres 2015 war Kevin Ashton als Referent auf einem europäischen Kongress zum Thema Kundenservice geladen. Seine These: Das Servicemanagement im Außendienst sei die erste Branche, die mit dem Internet of Things eine grundlegende Transformation durchlaufe.
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     Microsoft
By: Sage Software (APAC)     Published Date: May 02, 2018
Data overload have burdened practically every largescale enterprise today. It’s vital for competitive enterprise not only to find solutions that will deliver the right data at the right time, but also be confident that the data they are looking at is governed and trusted. Sage Business Cloud Enterprise Management enables businesses to gain real-time access to data and make critical business decisions; achieve a better ROI while reducing IT overhead; automate data integration and deliver a 360-degree view of the businesses; mitigate data security risks and comply with legal regulations. Download this whitepaper and discover how to overcome some common challenges of information overload to increase your business insight and visibility.
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     Sage Software (APAC)
By: Group M_IBM Q1'18     Published Date: Jan 04, 2018
As organizations seek to extract more strategic value from their data, many are starting to view data governance as an enabler of insight rather than an impediment to its creation. This report explores a leading approach to data governance and the impact it can have on today’s most data-rich organizations.
Tags : data governance, data-rich organizations
     Group M_IBM Q1'18
By: Group M_IBM Q1'18     Published Date: Jan 04, 2018
For data-driven businesses, cloud can be a boon. Data can be found, processed and managed on the cloud without an investment in local hardware infrastructure, but what does that mean to information trust and governance? When data comes from cloud-based sources, IT needs a plan for data integration and security. Download this insightful white paper and learn the four key priorities you must consider when developing your IT strategy to promote good hybrid information governance. Learn the blend of process, organizational and technical enablers that will allow you to move to a hybrid environment with speed and confidence.
Tags : data-driven business, cloud, information trust, information governance, data integration, data security, it strategy
     Group M_IBM Q1'18
By: Carbon Black     Published Date: Apr 10, 2018
For decades, the financial services industry has endured constant change and uncertainty, from the depths of a financial crisis to widespread regulation overhauls. With the advent of more advanced cybersecurity threats, the industry has responded with rapid digital transformation to remain competitive while also pushing the envelope. Today, managing and mitigating cyber-related risks not only draws government scrutiny, but increased consumer scrutiny as well, with longstanding brand reputations anchored to institutions’ ability to protect its most sensitive data. In a recent survey of Americans, financial information was considered by consumers to be their most valuable personal information, worth even more than personal or family photos and videos. For consumers, failing to protect their data is a grave violation of trust, to the point where 72% would consider leaving their current financial institution if their sensitive information was taken hostage by ransomware.1 Not only does the
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     Carbon Black
By: IBM     Published Date: Apr 13, 2018
By leveraging the comprehensive capabilities in Information Governance Catalog, you are better able to align IT with your business goals.
Tags : cloud, governance, trusted data
     IBM
By: Mimecast     Published Date: Apr 13, 2018
On the 13th February 2017, the Privacy Amendment (Notifiable Data Breaches) Act was passed in the Australian Parliament, introducing a mandatory notification regime. This bill commences on the 23rd February 2018 and will require organisations to notify data subjects and regulators in the event of an “eligible” data breach. An “eligible data breach” will occur where: ? There is unauthorised access to, or unauthorised disclosure of, the information; and ? A reasonable person would conclude that the access or disclosure would be likely to result in serious harm to any of the individuals to whom the information relates The amended legislation provides greater clarity to Australian citizens about the privacy of their personal information and will affect Australian companies as well as international organisations with Australian operations. It also means that businesses must carefully think about the practical issues related to data breach responses and the disruptive consequences of any un
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     Mimecast
By: Genesys     Published Date: Feb 22, 2018
Is Your IT Team Ready to Enable Digital Transformation? Customers want fast access to information and immediate problem resolution on any device, from any location, at any time. It’s up to IT to build the foundation for this digital transformation—and increasingly, it’s cloud-based. Make sure your IT team is on track to deliver. An omnichannel contact center platform gives you a single, integrated view of the entire customer journey. And as a cloud-based solution, IT has the flexibility to deploy advanced features fast and cost-efficiently. Read this white paper from Frost & Sullivan for a pragmatic approach to: • Identify process changes and goals with lines of business • Benchmark your current infrastructure and technology gaps • Consider cloud omnichannel solutions for easier deployments and simple scalability
Tags : frost & sullivan, customer engagement, contact center, omnichannel
     Genesys
By: Datastax     Published Date: May 14, 2018
Distributed cloud databases are transforming the way organizations do business. Read this new, informative guide to learn what distributed cloud databases are and why they’re what’s required to power Right-Now Economy applications. You'll also get straightforward yet detailed information on the database requirements for today’s applications, the limitations of relational databases, and the importance of data autonomy in database selection. With Designing a Distributed Cloud Database for Dummies, you'll learn how enterprises can meet and exceed customer expectations by way of modern applications and distributed cloud databases.
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     Datastax
By: Oracle     Published Date: Apr 30, 2018
As more people continue to travel all over the world for business and pleasure, so the battle for hotel guests has become more and more intense, and unsurprisingly hotels are deploying a full range of loyalty programs and incentives to try and hook in guests, build up brand loyalty and reap the rewards of return business. Points programs, privileges such as free access to spas or executive lounges and exclusive offers are popular rewards. But are guests engaged? Given the choice to revoke their personal information from hotel brands, more than 80% of respondents said they would. Yet loyalty programs are at the heart of hoteliers’ commercial strategy. So what is going on?
Tags : loyalty, hotels, hospitality, guests, commercial
     Oracle
By: NetApp     Published Date: Mar 06, 2018
This Gartner Report on an effective hyperconvergence strategy includes their research findings and recommendations. It also includes a deep dive analysis of key determinants in a hyperconverged solution decision. For more information, please view our privacy policy here.
Tags : netapp, database performance, flash storage, data management, cost challenges
     NetApp
By: Dassault Systèmes     Published Date: May 09, 2018
Discerning and demanding consumers expect meaningful retail interactions. Creating new world-class experiences is vital to differentiate products and boost profits in the consumer goods market. • Let me shop when and how I want: Technology to research and buy products defines consumer behavior, driven by social media’s “see now, buy now” mentality. • Give me relevant data: With ever-expanding information, every touchpoint should have customer data that matters. • Give me a truly unique experience: Innovative retailers use new partners and tools to deliver personalized consumer experiences. • Pair my products with consistently good service: New customer service technologies are crucial in a world with more consumer/retailer choices. • Make my retail environments better: Consumers want memorable, differentiated experiences in user-friendly digital and physical retail environments. I invite you to download your targeted industry analysis and uncover the expectations to take into account a
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     Dassault Systèmes
By: Google Cloud     Published Date: May 09, 2018
As companies seek to innovate and engage customers through digital channels, they need superstar security leaders — business executives who know how to protect, support, and drive performance. This report looks at the biggest changes in firms’ expectations of their chief information security officers (CISOs) and provides specific examples of how top information security professionals rise to those occasions.
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     Google Cloud
By: Google Cloud     Published Date: May 09, 2018
We use the term infrastructure more and more to refer to the support system for information technology. Whatever we do with our applications that creates value for our customers, or generates revenue for ourselves, we’re supporting it now with IT infrastructure. It’s all the stuf under the hood. It’s also the part of technology that, when it works right or as well as we expect, we don’t stand in long lines to get a glimpse of, nor do we see much discussion of it on the evening news.
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     Google Cloud
By: LogMeIn     Published Date: Feb 27, 2018
Customer support is predicated on the instances when customers can’t solve their problem or get answers to their question(s) on their own. In some of those cases, such as phone calls or live chats, it can be difficult for agents to identify and resolve the issue without additional visual assistance. With co-browse, agents can see what the visitor sees, provide guided assistance by highlighting items or filling out forms on a visitor’s behalf. Sensitive fields like social security numbers and passwords can be blocked from the agent’s view so private information remains just that, private. Bold360’s co-browse allows agents to follow visitors behind secure fields i.e. signing into their account – providing an extra level of support to customers.
Tags : browse, web, customers, security
     LogMeIn
By: LogMeIn     Published Date: Feb 27, 2018
The rise of mobile devices have changed the way we communicate, the way we work, and the way we shop. Mobile devices give power to the consumers. Constant connectivity allows for easy access to endless information providing customers with multiple purchase options. In eCommerce, mobile shopping is sharply rising. According to Forrester, 29% of all U.S. eCommerce transactions will occur on a tablet or mobile phone this year, totaling $114 billion. By 2018, that percentage will rise to 54% of the total $414 billion in eCommerce sales.i All of this information points to the fact that mobile is not just a trend, it's a reality. A reality that forces businesses to change the way they engage with their customers.
Tags : mobile, applications, reporting, deployment, chat, device
     LogMeIn
By: LogMeIn     Published Date: Feb 27, 2018
Customer engagement is seamless when agents focus exclusively on the customer and not the myriad of systems needed to access information. The simpler, the better. Our Zendesk integration simplifies the agent’s workflow by providing agents with the necessary information to effectively communicate with customers from Bold360’s easy-to-use interface. By connecting these systems together agents can find information quickly, update ticket statuses, and serve customers more effectively.
Tags : zendesk, integration, steamline, workflow, information
     LogMeIn
By: CloudTask     Published Date: May 11, 2018
In a world where every competitor claims to be the best, it's extremely challenging to differentiate yourself as a market leader. Effective differentiation is one of the main challenges businesses face while trying to convert traffic into B2B leads. Essentially, it all comes down to great service and personalization Great service doesn't just include solving problems post sale, it also means being in the right place to answer questions and provide information pre-sale. The more your prospects believe that you are there to serve them and their specifc needs, the more likely it is that they will become genuine leads and eventually customers.
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     CloudTask
By: Workday     Published Date: Feb 27, 2018
CIOs today face a delicate, difficult balancing act between meeting business objectives and securing information. Markets are becoming more global, product life cycles are shrinking, and profit margins are declining. Organisations need their finance, human resource, and planning systems to be agile and able to change as quickly as the business. System complexity is increasing, though. Enterprises deploy more applications to more endpoints than ever before. Hackers have evolved from isolated sociopaths into highly organised groups relying on leading-edge technology. Finally, IT budgets are growing, albeit slowly: International Data Corp. (IDC) expects budgets to increase 3.4% in 2017. So many CIOs are struggling to find the resources needed to ward off attacks.
Tags : business, enterprises, cloud, organisations, cybercrime
     Workday
By: Workday UK     Published Date: Mar 15, 2018
For both finance and HR, this separation is often driven by organizational obstacles, disparate systems and data sources, regulatory uncertainty, and a lack of complete visibility into the business. As Joseph Fanutti, CFO of Bill Gosling Outsourcing, says of his own organization’s challenges, “Finance operated its own silo, HR its own, operations its own. There was a lack of consistency in terms of how we viewed the business.” He recalls, “Numbers were always challenged, no one could agree on metrics, and people couldn’t agree on what actions to take going forward.” If this situation sounds familiar, that’s because it’s commonplace across organizations the world over. Strategic uncertainty and incomplete data are symptoms of a larger problem: a lack of unification among finance, HR, and operations teams. Managers need to make financial and people decisions in tandem, yet traditional systems store this information independently. This separation creates multiple versions of the same u
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     Workday UK
By: Workday France     Published Date: Apr 30, 2018
Lisez le rapport dès maintenant et découvrez pourquoi les analystes ont choisi Workday pour vous aider à favoriser l'engagement des collaborateurs, fournir des informations à tous les membres de l'entreprise et développer votre activité.
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     Workday France
By: Adobe     Published Date: May 15, 2018
2017 Trends in Financial Services and Insurance: Customer is Priority The FSI sector is progressing with a digital, data-driven, marketing mentality, all centered around prioritizing customer experience and taking a more personal approach. The 2017 Digital Trends in Financial Services and Insurance compiles the information shared by over 800 FSI respondents to see what opportunities and obstacles are shaping the future of FSI. Read this report and find out: How data and personalization drive digital transformation How fintech is leading the FSI chase Tips to help future-proof your FSI busines
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     Adobe
By: CA Technologies EMEA     Published Date: Apr 10, 2018
Much has been written about Payment Services Directive 2 (PSD2) and its potential to herald a new era of open banking where banks no longer have a monopoly on payment services. Instead they will be forced to provide full access to customer accounts to third parties looking to provide financial services of their own, on top of banks’ existing data and infrastructure. All of this could prove to be true, just not on January 13th 2018, the deadline for national governments to transpose PSD2 into law. This is because there is still so much to be decided and clarified. The European Banking Authority’s longawaited regulatory technical standards (RTS) on strong customer authentication (SCA) were issued in March 2017 but missing some of the finer details, such as the methods to remotely access customer data and account information and the measures around the use of application programming interfaces (APIs) and screen-scraping.
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     CA Technologies EMEA
By: CA Technologies EMEA     Published Date: Apr 10, 2018
A New Security Model Worth Understanding—and Emulating Enterprise security traditionally relied on a fortress strategy that locked down user endpoints and created walls around the network. Today, this strategy cannot support or secure the use of mobile devices and SaaS capabilities, which exist outside the fortress. As a result, Chief Information Security Officers (CISOs) have been looking for new solutions that can secure these technologies today, and adapt as threats and business needs change. The credit card industry’s security model is one example that provides a new way to think about risk and contain it—that is, if you can see past the occasional bad rap it’s gotten from attacks and breaches.
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     CA Technologies EMEA
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