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By: AKS-Labs     Published Date: Mar 20, 2007
Business professionals lack essential information about real-life metrics and information on how to build a Balanced Scorecard, which supports weights and scores, which allows calculating the performance values. This whitepaper is a Balanced Scorecard design toolkit, which contains some "how-to" ideas.
Tags : balanced scorecard, business analytics, business metrics, business intelligence, business integration, customer satisfaction, enterprise resource planning, scorecard
     AKS-Labs
By: WorldTelemetry, Inc.     Published Date: Mar 26, 2007
Corporate managers responsible for multiple fuel tank locations need remote technology applications to maximize their information use and increase the reach of their resources. Success when planning new remote technology projects can be measured in terms of increased profitability or ROI if the planners adequately address the build vs. buy decisions required when choosing the necessary hardware, software, deployment and integration strategy.
Tags : fuel, gas, roi, return on investment, infrastructure, cost control, business intelligence, cost efficency
     WorldTelemetry, Inc.
By: WorldTelemetry, Inc.     Published Date: Mar 26, 2007
Business Intelligence Software are applications that build on existing data warehouses and provide analytical processing tools that allow users to more effectively analyze such data. This, in turn, permits businesses to more rapidly develop existing and new analyses and reports for improved decision-making power and information dissemination capacity.
Tags : analytical applications, business analytics, business metrics, business intelligence, enterprise software, bi software, world telemetry, worldtelemetry
     WorldTelemetry, Inc.
By: WorldTelemetry, Inc.     Published Date: Mar 26, 2007
ROI is based on the analysis of differential cash flows. In the case of remote data acquisition and aggregation systems for fuel tank operators, it is based on calculating the cost of acquiring and aggregating the data manually and compared to the total cost of owning, maintaining and operating an automated data acquisition and aggregation system.
Tags : business analytics, business intelligence, bi software, enterprise software, business management, business metrics, analyatical applications, roi
     WorldTelemetry, Inc.
By: WorldTelemetry, Inc.     Published Date: Mar 26, 2007
To be successful in today's safety-conscious and efficiency-minded marketplace, companies must combine compelling new technologies to offer the most convenient and effective business services and solutions. For monitoring remote tank sites, that means combining the intelligence of General Packet Radio Service (GPRS) communication with the risk mitigation properties of intrinsic safety.
Tags : business analytics, business management, business metrics, business intelligence, bi software, enterprise software, world telemetry, worldtelemetry
     WorldTelemetry, Inc.
By: WorldTelemetry, Inc.     Published Date: Mar 26, 2007
Companies that purchase fuels, chemicals, solvents and other products often have to make a choice: either reduce costs by keeping inventory levels low, risking run-outs and lost sales, or keep enough surplus inventories on hand to be prepared for unforeseen spikes in product demand, which tends to drive up inventory costs and market price risks.
Tags : inventory, fuels, chemicals, world telemetry, worldtelemetry, vmi, vendor-managed inventory, business intelligence
     WorldTelemetry, Inc.
By: LogiXML     Published Date: May 04, 2007
The term Business Intelligence 2.0 (BI 2.0) is cropping up more and more in the industry, generally referring to the next generation of BI just as Web 2.0 has come to refer to the next generation of the Web.
Tags : business intelligence, olap, data analysis, xml, ajax, collaborative bi, dashboards, reporting
     LogiXML
By: HP     Published Date: May 11, 2011
This paper demonstrates how migrating to HP BladeSystem delivers significant ROI through reduction in hardware and facilities expenditures.
Tags : hp intel, blade server, hp bladesystem, roi, it infrastructure, hardware, facilities, slas
     HP
By: InsideCRM.com     Published Date: Nov 05, 2007
Shopping for a contact-center solution can be confusing and frustrating, so let us do the leg work for you! This easy-to-use guide compares the major vendors offering contact-center solutions today, including Genesys, Oracle, Verizon and many others.
Tags : software, call center, call center software, contact center, contact center software, genesis, oracle, verizon
     InsideCRM.com
By: Interactive Intelligence     Published Date: Jul 20, 2010
Fixing dysfunctional service-related processes requires addressing four general problem areas first. Read how to identify and fix those areas, and service will consistently exceed customer expectations.
Tags : interactive intelligence, customer experience, tco, it management, business process automation, bpa, soa
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Jul 21, 2010
Read about five migration checkpoints that will make your move to VoIP the right one.
Tags : interactive intelligence, migration to voip, voice over ip, ip telephony, pbx, networking, quality of service, roi
     Interactive Intelligence
By: Interactive Intelligence     Published Date: May 07, 2012
IT strategies in insurance have traditionally been driven by business objectives and business strategy. But with technology advancements for mobile solutions, social media, analytics, content management (ECM), and process automation, insurers can now take a conjoinment view to evaluate opportunities and drive differentiation. Read more in this paper from Mark Breading of Strategy Meets Action.
Tags : interactive, technology, ecm, process automation, social and mobile technology
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Feb 21, 2013
Does a cloud-based contact center make sense for your business? In this white paper, we go over the many questions about a cloud based contact center -- about deployment of cloud centers, the TCO's of owning a cloud based contact center and more.
Tags : cloud, datacenter, contact center, deployment, tco's
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Feb 21, 2013
Comfort & Security in the Cloud - Read this white paper to learn how communications as a service delivers superior technology stability and resiliency. Learn about the world of the contact center and the technology today that offers richness and more
Tags : comfort and security in the cloud, white papers, learn communications, call centers, caas. communications as service, interactive intelligence
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Feb 21, 2013
This two part paper is a review of a remote agent case study. This first part looks at the issues faced and the benefits received from the people side of the project: How the agents and management of a remote solution can positively affect customers.
Tags : case study review, customer service metrics, interactive intelligence, remote solutions
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Feb 21, 2013
The modern contact center is a company's primary resource for delivering a differentiated customer experience and driving efficient and cost-effective customer satisfaction. Top tier contact centers make regular investments in advanced technologies.
Tags : implementing skills, routing, interactive intelligence
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Feb 21, 2013
Home working is among the top three strategic priorities for many Fortune 500 companies. The home working business model continues to accelerate in customer contacts, mid and back office functions as well as across the enterprise.
Tags : next generation, home agent series, fortune 500, interactive intelligence, business case for home working, back office functions
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Feb 21, 2013
The economic pressures of the last three years have forced businesses to focus on cost reduction, often ahead of everything else. At the onset, the belt-tightening in the customer contact organization was viewed as temporary. Read on for more.
Tags : home agent series, leveraging technologies, remote agents, interactive intelligence
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Feb 26, 2013
Read this white paper, from Interactive Intelligence, on transforming a measurement program into a meaningful program. Follow these eight steps outlined in the white paper to truly create a meaningful measurement program.
Tags : transforming measurement programs, customer feedback, surveys, metrics, integrating scores, business metrics, crm & customer care, data management/analytics
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Feb 26, 2013
In today's regulations and risk management, business has become increasingly complex, and penalties are growing. Managing risk must therefore include monitoring the actions of your entire organization and more. Read on to learn more about compliance.
Tags : quality management, regulatory compliance, risk management, complex risk, monitoring actions
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Feb 26, 2013
What happens when customer experiences go terribly wrong? In this white paper, we look at real world examples of customer experiences going terribly wrong from different points of view -- from consumers and carriers.
Tags : transforming customer experience, interactive intelligence, business process automation, different points of views, customer examples, crm & customer care, marketing research
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Feb 26, 2013
Traditional advice for developing IT strategies in insurance is to use business objectives and business strategy to drive the IT plan. In this white paper, learn about extending contact center capabilities across the insurance enterprise.
Tags : contact center capabilities, insurance enterprise, next generation technology, integration, it plan, it strategy, crm & customer care
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Feb 26, 2013
Insurers are renewing their focus on top line growth-seeking ways to increase premium volumes while at the same time improving profitability. Properly interacting with customers creates revenue on all ends. Read on to learn about key user interaction
Tags : integrated content, communications, key business issues, points of contact, upselling, account management, client services, crm & customer care
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Feb 26, 2013
Utility outages are inevitable. How utilities communicate with the customers who are personally impacted by the outage has the potential to be a relatively positive or an incredibly negative experience. Learn about customer communications via social.
Tags : utlity outages, communications, social, best practices, negative experiences, interactive intelligence, social media, crm & customer care
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Feb 27, 2013
This paper examines 3 major elements of WFO: Analytics, Quality Management and Workforce Management, and discusses how and where to incorporate them into your strategic plan.
Tags : workforce optimization, customer satisfaction, loyalty, competitve advantage, hiring plan, interactive intelligence, crm & customer care, marketing research
     Interactive Intelligence
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