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By: MicroStrategy     Published Date: Nov 08, 2019
Today, despite massive investments in data, IT infrastructure, and analytics software, the adoption of analytics continues to lag behind. In fact, according to Gartner, most organizations fail to hit the 30% mark—meaning more than 70% of people at most organizations are going without access to the critical information needed to perform to the best of their abilities. What’s stopping organizations from breaking through the 30% barrier and driving the pervasive adoption of intelligence? Simple. The majority of existing tools only cater to users who are analytically inclined—the analysts, data scientists, and architects of the world. The other 70%—the people making the operational decisions daily within a business—simply lack the time, skill, or desire to seek out data and intelligence on their own. HyperIntelligenceTM helps organizations operationalize their existing investments and arm everyone across the organization with intelligence. Whether it’s a salesperson looking to close a
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     MicroStrategy
By: MicroStrategy     Published Date: Nov 08, 2019
With trends such as big data, artificial intelligence and IoT dominating today’s business technology headlines, the buzz around enterprise mobility (now considered known and familiar) may have lessened, but its importance has not. Consider its key role in today’s top tech trends, and then also consider this. According to an Oxford Economics survey of 500 senior IT executives, CEOs, and other senior managers, 80% say workers cannot do their jobs effectively without a mobile device. The same survey shows: 82% say mobile devices are critical to employee productivity 82% say mobile devices are critical to agility and the speed of decision making 76% say mobile devices are critical to customer service and satisfaction 75% say mobile devices are critical to innovation and collaboration 70% say mobile devices are critical to employee satisfaction and 70% say mobile devices are critical to revenue growth. The known and familiar now demands a fresh look and focus from enterprise organizatio
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     MicroStrategy
By: MicroStrategy     Published Date: Nov 08, 2019
Mobile devices are part of nearly everything we do in life. Two-thirds of the world's population is connected via one of these devices; in 2020 there will be 6.95 billion mobile users worldwide, according to Statista forecast. Apple iOS and Google Android mobile devices provide on-the-go access to the vast array of applications and information that people have come to rely on. In the next decade the use of mobile devices gain intelligence likely will significantly change how an organization does its work.
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     MicroStrategy
By: MicroStrategy     Published Date: Nov 08, 2019
For the second year, MicroStrategy has surveyed business intelligence and analytics decision makers from around the world about the current state of their organization’s analytics initiatives and their plans for the future. Respondents were asked about benefits realized, challenges to success, priorities, and investments—and most importantly, if current initiatives to create and deliver on a data-driven culture and business were moving forward. As in the previous year’s survey, respondents had no doubt about the importance of data and analytics when it came to digital transformation. Yet, this year’s analysis uncovered that, as the reality of 2020 and a new decade of accelerated innovation set in, a smaller set of leaders were confident in their progress to date.
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     MicroStrategy
By: TIBCO Software     Published Date: Sep 16, 2019
A indústria de petróleo está sendo transformado de maneira dinâmica graças ao poder de conexão da Internet, aos avanços nos sensores conectados remotamente e às possibilidades que o machine learning e a inteligência artificial (IA) oferecem. À medida que a busca por hidrocarbonetos e fontes alternativas de energia se estende a ambientes mais profundos e hostis, operadores, empresas de serviços e proprietários de ativos estão aproveitando os avanços tecnológicos para garantir que seus funcionários estejam mais seguros, seus campos sejam mais produtivos e seus ativos operem com eficiência máxima.
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     TIBCO Software
By: TIBCO Software     Published Date: Sep 16, 2019
A maneira que abastecemos nossos veículos, aquecemos nossas casas e impulsionamos nossas indústrias está mudando radicalmente. As tecnologias que vêm sendo implementadas em larga escala mas que se mostram ineficientes, como carros com motores de combustão interna e boilers a gás, estão sendo substituídas por alternativas elétricas e de maior eficiência. E fontes renováveis, como as energias solar, eólica e térmica, entre outras, apoiadas por baterias de última geração, estão atendendo uma porcentagem cada vez maior da demanda de energia. Este relatório aborda como o provedor líder de infraestrutura de tecnologias da informação, TIBCO, está impulsionando a transformação digital ao permitir que sejam tomadas decisões melhores e ações mais rápidas e inteligentes através do TIBCO® Connected Intelligence Cloud. Os exemplos abaixo mostram como a tecnologia da TIBCO está ajudando as empresas da indústria de energia: • Interconecte tudo, desde APIs e sistemas a dispositivos e pessoas • Captur
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     TIBCO Software
By: TIBCO Software     Published Date: Sep 16, 2019
"Como vamos usar todos os dados da rede inteligente?" Produtores, distribuidores e consumidores de eletricidade em quase todos os países desenvolvidos estão se perguntando isso. Os dados gerados por medidores inteligentes, os dispositivos conectados, os geradores de energia, barragens hidrelétricas, fazendas solares e consumidores cada vez mais sofisticados têm o potencial de melhorar consideravelmente a confiabilidade da geração, gerenciamento, armazenamento e da distribuição de energia. A análise avançada pode ajudar a alcançar todo esse potencial. Mas, como? Ela desempenha um papel importante nas empresas de serviços que buscam transformar dados em dinheiro, por meio da análise das informações acumuladas para melhorar a gestão da demanda, a alocação de ativos e de pessoal, a previsão de demanda e a manutenção preditiva e preventiva. De fato, a análise está alimentando essa transformação do setor.
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     TIBCO Software
By: TIBCO Software     Published Date: Sep 16, 2019
A tendência atual na indústria de manufatura se inclina para os produtos feitos sob medida em lotes pequenos e com tempo de entrega reduzido. Com frequência, esta mudança pode alterar a produção, o que acarreta em um maior tempo de inatividade das máquinas, custos de produção mais altos, desperdício de produtos e a necessidade de voltar a produzir os produtos defeituosos. Assista esse webinar para conhecer como as soluções Smart Manufacturing da TIBCO pode ajudá-lo a superar esses desafios. Você também verá uma demonstração da tecnologia da TIBCO em ação, e como ela melhora os processos de produção e otimização, assim como reduz os custos.
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     TIBCO Software
By: TIBCO Software     Published Date: Sep 16, 2019
A tendência atual na indústria de manufatura se inclina para os produtos feitos sob medida em lotes pequenos e com tempo de entrega reduzido. Com frequência, esta mudança pode alterar a produção, o que acarreta em um maior tempo de inatividade das máquinas, custos de produção mais altos, desperdício de produtos e a necessidade de voltar a produzir os produtos defeituosos. Para satisfazer a demanda dos clientes por trás dessa tendência, os fabricantes devem passar rapidamente para novos modelos de produção. O controle de qualidade é a principal área que a TI deve apoiar. Ao mesmo tempo, a rastreabilidade dos produtos se torna essencial para a conformidade, bem como para a qualidade. A rastreabilidade pode ser alcançada interconectando fontes de dados em toda a fábrica, analisando dados históricos e de streaming para obter insights e tomando medidas imediatas para controlar todo o processo de ponta a ponta. Isso pode levar a notáveis reduções de custo e ganhos de eficiência, confiabili
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     TIBCO Software
By: TIBCO Software     Published Date: Sep 16, 2019
La industria petrolera se está transformando de manera dinámica gracias el poder de conexión del Internet, los avances en sensores remotos conectados, y las posibilidades que ofrece el machine learning y la inteligencia artificial (IA). A medida que la búsqueda de hidrocarburos y fuentes de energías alternativas se amplía a entornos más profundos y hostiles, los operadores, las compañías de servicios y los propietarios de los recursos están aprovechando los avances tecnológicos para garantizar que sus empleados estén más seguros, sus campos sean más productivos y sus activos fijos estén operando a su máximo nivel de eficiencia.
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     TIBCO Software
By: TIBCO Software     Published Date: Sep 16, 2019
La manera en que ponemos en marcha nuestros vehículos, calentamos nuestros hogares e impulsamos nuestras industrias está cambiando de manera radical. Las tecnologías que se han implementado a gran escala pero que resultan ser ineficientes, como los automóviles que utilizan motores de combustión interna, están siendo reemplazadas con alternativas electrificadas y más efectivas. Y las energías renovables como la solar, la eólica y la térmica, entre otras, apoyadas por el almacenamiento en baterías de próxima generación, están atendiendo un porcentaje cada vez mayor de la demanda de energía. Este reporte aborda cómo el proveedor líder de infraestructura de tecnologías de la información, TIBCO, está impulsando la transformación digital al permitir tomar mejores decisiones y realizar acciones más veloces e inteligentes a través de TIBCO® Connected Intelligence Cloud. Los siguientes ejemplos muestran cómo la tecnología de TIBCO está ayudando a las empresas de la industria energética:
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     TIBCO Software
By: TIBCO Software     Published Date: Sep 16, 2019
“¿Cómo utilizaremos todos los datos de la red inteligente?” Los productores, distribuidores y consumidores de electricidad de casi todos los países desarrollados se están haciendo esa pregunta. Los datos producidos por los medidores inteligentes, los dispositivos conectados, los generadores de energía, las presas hidroeléctricas, las granjas solares y los consumidores más sofisticados, tiene el potencial de mejorar considerablemente la confiabilidad de la generación, gestión, almacenamiento y distribución de electricidad. La analítica avanzada puede ayudar a alcanzar todo ese potencial. Pero, ¿cómo? Tiene un papel de gran relevancia en las empresas de servicios que buscan convertir los datos en dinero mediante el análisis de la información acumulada para mejorar la gestión en el lado de la demanda, la asignación de recursos y de personal, pronosticar la demanda y el mantenimiento preventivo. De hecho, la analítica está impulsando esta transformación de la industria.
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     TIBCO Software
By: TIBCO Software     Published Date: Sep 16, 2019
Lo que aprenderá: • Aplicar la analítica avanzada y las técnicas de machine learning / IA a fin de optimizar procesos de manufactura complejos • De qué manera el control de procesos estadísticos de múltiples variantes puede ayudar a detectar las desviaciones en una base de referencia • Cómo monitorear el OEE en tiempo real y producir una vista de 360 grados de su fábrica Asimismo, el webinar también da cuenta de los casos de estudio de nuestros clientes que ya han implementado con éxito los modelos de optimización de procesos.
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     TIBCO Software
By: TIBCO Software     Published Date: Sep 16, 2019
Por años, los fabricantes han estado tratando de optimizar sus procesos y cadenas de suministro asociadas creando mercados, intercambios estandarizados, y sistemas monolíticos. En muchos casos, estas soluciones no logran su objetivo, lo que da origen a procesos fragmentados y frágiles, y en los que compartir datos es complicado. Blockchain, la tecnología que está detrás de Bitcoin y otras criptomonedas, puede resolver estos problemas. Compartir información mediante una red distribuida confiable con una lógica de negocio integrada ofrece muchos beneficios al sector manufacturero, especialmente cuando se combina con las comunidades de IoT y de IA. Vea este webinar titulado Blockchain y Manufactura: Una Manera Inteligente de Elevar la Eficiencia en las Cadenas de Suministro de Semiconductores y Electrónica, conducido por Nelson Petracek, director de Tecnología de TIBCO Software. Entre los temas que se abordan se incluye: • Blockchains empresariales • Casos de uso en el sector manufactur
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     TIBCO Software
By: TIBCO Software     Published Date: Sep 16, 2019
La tendencia actual en la industria de manufactura se inclina hacia los productos hechos a la medida en lotes más pequeños y con tiempos de entrega más reducidos. Con frecuencia, este cambio puede alterar la producción, lo que se deriva en un mayor tiempo de inactividad de las máquinas, costos de producción más altos, desperdicio de productos, y la necesidad de volver a producir los productos defectuosos. A fin de satisfacer la demanda de los clientes detrás de esta tendencia, los fabricantes deben cambiar rápidamente a nuevos modelos de producción. El control de calidad es el área clave que TI debe apoyar. Al mismo tiempo, el trazabilidad de los productos se vuelve vital para el cumplimiento, al igual que la calidad. La trazabilidad puede lograrse al interconectar fuentes de datos dentro de la fábrica, analizando los datos históricos para obtener conocimientos y actuar de inmediato para controlar el proceso en su totalidad. Lograrlo puede llevar a reducciones de costos importantes,
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     TIBCO Software
By: AppZen     Published Date: Aug 07, 2019
On average, enterprises processed over 200,000 spend transactions last quarter. Finance teams that use artificial intelligence in their spend audit reviewed 100 percent of transactions, versus 2-10 percent of expense reports and 5-10 percent of invoices for teams that didn’t.
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     AppZen
By: AppZen     Published Date: Oct 21, 2019
On average, enterprises processed over 200,000 spend transactions last quarter. Finance teams that use artificial intelligence in their spend audit reviewed 100 percent of transactions, versus 2-10 percent of expense reports and 5-10 percent of invoices for teams that didn’t.
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     AppZen
By: AppZen     Published Date: Oct 21, 2019
AI helps finance team to reduce spend, ensure compliance and streamline process: - Audit 100% of spend instantly - Comply with regulations like FCPA - Eliminate fraud and waste
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     AppZen
By: Quantum Metric     Published Date: Oct 18, 2019
At Quantum Metric, helping companies improve digital customer experience is our passion. We’ve harnessed the learnings and observations we’ve had across dozens of Fortune 500 organizations to develop a methodology that companies can use to achieve meaningful results quickly - helping leadership and teams highlight the lowest hanging fruit in their organizations. The principles for our guide are: Be Easy to Understand. Five clear steps with specific goals and outcomes. Provide Value from Day One. No month-long assessments required. Deliver Quantifiable Outcomes. Clear, objective, and measurable improvements. Be Consistent. Produce repeatable results. Be Universal. Applicable to a wide-variety of businesses and situations. Using the concepts illustrated within this methodology, digital teams from every industry have been able to consistently deliver stellar customer experiences that encourage and maintain long term brand loyalty.
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     Quantum Metric
By: ttec     Published Date: Nov 08, 2019
Today’s most successful brands blend Artificial Intelligence (AI) and automation with human intelligence (HUMINT) to augment their customer and employee experience strategies in the contact center – and as a result, they’re winning over customers. While some tasks are perfect for automation – think about those mundane, repetitive, low-value actions – the truth is, AI simply cannot replicate the “human touch.” Understanding the strengths of each kind of intelligence (AI + HUMIT), and using them to cooperatively deliver exceptional employee and customer experiences is a pivotal competitive differentiator for brands. These leading brands agree there are four specific ways to drive the greatest outcomes – and we go into detail about them in all our Contact Center Collaborative Intelligence strategy guide.
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     ttec
By: Genesys     Published Date: Dec 20, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences Start small and deploy fast with MicroApps
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     Genesys
By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe
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     Genesys
By: Genesys     Published Date: Jun 19, 2019
Contact centers often pool agents into large groups of generalists to distribute work evenly. Skills-based routing takes this a step further with specialized groups. But neither approach scales properly to identify all opportunities and drive business outcomes on each interaction. Predictive routing uses artificial intelligence (AI) and machine learning to create balance—meeting targets and giving customers a personalized experience. Read Demystifying AI: Creating an AI partnership that maximizes business results to learn how predictive routing systematically: Evaluates historical and real-time data to make predictions; Makes the best customer-agent match to drive desired outcomes; Keeps agents engaged and reduces handle times.
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     Genesys
By: MuleSoft     Published Date: Sep 11, 2019
Artificial intelligence (AI), the internet of things (IoT), and security technologies are set to disrupt every industry in the next decade. To get there, leading organizations like McDonald’s, Uber Eats, and HSBC have built adaptable digital platforms via APIs. In the ebook, MuleSoft founder Ross Mason shares his point of view on how to build a thoughtful API strategy that will help your organization take full advantage of emerging technologies like AI, chatbots, and IoT without compromising on security. Download this ebook to learn: How to unlock AI customer insights with an API strategy. How to make APIs the bedrock of IoT development. Why zero trust is key to API security in the new API economy.
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     MuleSoft
By: PatSnap     Published Date: Sep 27, 2019
Out-of-box tools that use AI, machine-learning, and real-time intelligence are driving the commercialization of IP today. However, IP professionals are faced with a dizzying array of offerings on the market. What features are must haves for IP teams in 2019? What processes will streamline the commercialization process? This eBook works as a clear guide in identifying the tools IP teams need to commercialize with confidence, in 4 easy-to-action workflow tips: 1. Confirming patent novelty easily 2. Deciding on ideas that are worth pursuing 3. Collating key data via analysis and patent landscaping faster 4. Mitigating bottlenecks through interdepartmental collaboration
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     PatSnap
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