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By: SAP     Published Date: Nov 22, 2017
Consumer industries are facing once in a lifetime changes in the way they engage and interact with their customers and consumers. Whether consumer products, retail, or wholesale, there are two broadly unifying trends. First, consumers have both heightened influence and increased expectations. Second, several largely untapped digital technologies have the potential to enable new capabilities to better satisfy customer needs. For the key consumer industries of agribusiness, consumer products, life sciences, retail, and wholesale, the Internet of Things (IoT) will enable many new opportunities. These industries have a shared goal and challenge: to be able to create and offer engaging end consumer and/or customer experiences at scale. Part of the way that companies will achieve this goal and respond to this challenge is by developing digital transformation (DX) strategies. Such strategies enable new and potentially disruptive capabilities with a broad range of technologies.
Tags : consumer, industries, interactions, customers, products, retails, wholesale, influence
     SAP
By: Oracle     Published Date: Mar 29, 2017
We staan aan de vooravond van een technologische revolutie waarbij innovaties zoals Artificial Intelligence en Virtual Reality de customer experience zullen hervormen. Merken raken beter ingespeeld op digitale klanten die steeds meer de voorkeur geven aan self-service boven menselijke interactie. Aan de andere kant blijkt ook dat vele merken nog steeds worstelen met een van de meest fundamentele basisvereisten digitale CX: een optimale data-strategie.
Tags : 
     Oracle
By: IBM     Published Date: Feb 22, 2016
This ebook explores how an enhanced 360-degree view of the customer optimizes and facilitates more personalized customer interactions.
Tags : ibm, data, customer, mdm, customer interactions, personalization
     IBM
By: IBM     Published Date: May 16, 2016
The data-driven organization is the new benchmark for success. Firms that harness data to dictate strategic and tactical decisions companywide make more informed business plans, better optimize operations, improve customer interactions, and provide competitive edge. To achieve these benefits, organizations increasingly see data refinement - transforming raw data from various sources into relevant and actionable information and delivering it through self - service access to any user who needs it - as the path toward success by helping break though immature processes and legacy systems. However, data refinement only functions as well as the strategies and approaches behind it. Organizations that do not understand the right way to embrace refinement will fail to catch up to competitors that have mastered the correct approach.
Tags : ibm, forrester, data-driven organization, data, analytics, analytic architecture
     IBM
By: IBM     Published Date: May 02, 2017
An interactive white paper describing how to get smart about insider threat prevention - including how to guard against privileged user breaches, stop data breaches before they take hold, and take advantage of global threat intelligence and third-party collaboration. Security breaches are all over the news, and it can be easy to think that all the enemies are outside your organization. But the harsh reality is that more than half of all attacks are caused by either malicious insiders or inadvertent actors.1 In other words, the attacks are instigated by people you’d be likely to trust. And the threats can result in significant financial or reputational losses.
Tags : insider threats, data management, organization management, data analytics, threat detection, risk management, fraud discovery, forensics investigation
     IBM
By: IBM     Published Date: May 26, 2017
Securing your infrastructure, your customer interactions and protecting your data are critical to preserving your reputation and your bottom line. Many cyber attacks remain undetected for up to eight months1 and can cost an organization an average of 11 million USD.2 Today’s cyber actors are becoming more sophisticated, agile and capable of getting past any network security. Organizations must evolve, replacing traditional defensive security strategies with a proactive, intelligence-driven offense to prevent and disrupt these threats. IBM® i2® Enterprise Insight Analysis is a next generation intelligence solution that enables organizations to incorporate cyber threat hunting into their security strategy and turn their defense into a proactive offense.It helps organizations uncover critical insights about their threats and threat actors so they can mitigate and counter more threats with a combination of multi-dimensional visualte analysis capabilities
Tags : ibm, ibm i2, cyber security, customer interaction, enterprise insight analysis
     IBM
By: Absolute Software     Published Date: Feb 14, 2012
Committed to providing a first class education for the "whole child", Bensalem Township School District's technology team has innovated the learning experience with "technology infused instruction". Read this case study to find out how!
Tags : bensalem, power management, innovation, interactive, engaging, education
     Absolute Software
By: The Jellyvision Lab     Published Date: Jun 17, 2010
This eBook will explore three major pieces of scientific research that can help you better understand how the way product choices are presented impact people's brains and behavior.
Tags : jellyvision, product choices, product placement, ecommerce, conversions, marketing, online sales, interactive marketing
     The Jellyvision Lab
By: EMC Corporation     Published Date: Mar 12, 2014
Discover how to manage your data growth with the new EMC eBook, Manage Data Growth. Interact with the latest facts, insights and solutions, and hear what customers and subject matter experts are saying in the fast-growing world of data.
Tags : emc, digital data, data growth, idc report, big data, internet of things, customer behavior
     EMC Corporation
By: Blue Coat Systems     Published Date: Jul 07, 2011
This report examines the interactions of malware ecosystems, including user behavior, malware hosting sites and delivery networks and offers effective strategies to build better defenses.
Tags : blue coat, wan optimization, secure web gateway, malware, defenses, security, attacks, threats
     Blue Coat Systems
By: SAP     Published Date: Dec 08, 2011
You're invited to access an exclusive offering called "Interactive Industry Solution Portal for Small and Midsize Businesses" available now. Contained within this portal are 15 separate, industry-specific videos, each with free, downloadable solution offerings.
Tags : sap, kit-digital, technology, interactive, software solution
     SAP
By: SAP     Published Date: Jan 23, 2012
SAP's Interactive Industry Webinar. See how you can leverage these solutions to achieve profitable growth in a highly dynamic market.
Tags : sap, interactive, software solutions, software, technology, business, smb, profits
     SAP
By: Workday     Published Date: Mar 13, 2018
In this interactive experience, you must navigate M&A, a market expansion, and a new business model by making the right choices along the way.
Tags : interactive, business model, expansion
     Workday
By: Salesforce.com     Published Date: Oct 28, 2013
Just 7% of consumers say that customer service experiences they have with companies typically exceed their expectations. Now think about how you could succeed and profit as a business if you not only continually offered good service to your customers, but also frequently offered more than what they expected. Discover: The secrets to lining up your customer service with your brand. The best way to train employees. How to make employees feel good about giving great service. The significance of monitoring customer interactions. Which customer metrics you should pay attention to. The cheapest way to earn new customers. Download this ebook to learn what you need to do to give customers what they want and earn a customer for life!
Tags : customer service, best practices, 6 secrets, managing expectations, employee training, metrics, customer interactions
     Salesforce.com
By: Salesforce.com     Published Date: Oct 28, 2013
The way salespeople qualify prospects has changed. According to sales experts, rather than chase prospects away with an endless string of qualifying questions, you need to learn about them, while they learn about you and your company. Read How To: Informally Qualify Prospects Research before a Meeting Interact with Buyers Spot Bad Leads Download this ebook, loaded with practical advice from noted sales leaders, so you can qualify the right prospects and rock your sales goals.
Tags : customer experience strategy, crm, best practices, australia, salesforce, research, business performance
     Salesforce.com
By: Keynote     Published Date: Apr 23, 2014
In the world of digital interactions, the margin between success and disengagement or abandonment is measured in milliseconds. With the exploding adoption of advanced smartphones and tablets, you need a mobile-first approach to engaging with customers and employees. And as your mobile initiatives are delivered at increasingly rapid rates, the quality and reliability of the mobile apps, mobile web and connected services that support them has become critically important. For the technology teams delivering customer and employee services in the mobile channel, it is important to understand that performance monitoring solutions which work for the desktop cannot be simply applied to mobile. Managing the mobile end user experience requires an understanding of the challenges posed by the complexities of the mobile environment. This paper will reveal the 4 pillars of mobile performance, plus offer strategies for accurately monitoring mobile end user experience so you can continuously improve.
Tags : mobile application monitoring, mobile application monitoring system, mobile app performance, mobile application performance, app monitoring, monitor mobile applications, web performance monitoring tools, performance monitoring
     Keynote
By: Dell     Published Date: Sep 18, 2017
The workplace is changing and the one-size-fits-all approach to technology is changing along with it. As a result, your organization may need to rethink how to keep productivity high, promote collaboration, delight employees with the latest devices all while keeping IT within budget. This interactive eGuide will be your one-stop resource to understand all the new innovation available in Dell’s latest notebooks, desktops, 2-in-1s and ecosystem that can keep your organization future-ready. Access the eGuide from Dell and you will learn: • How the workplace and workforce is changing • What tools and solutions help IT go from maintenance to innovation • How innovation is changing notebooks, 2-in-1s, desktops and workstations • The latest Windows 10 features employees will be talking about • What you need to keep endpoints and data secure
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     Dell
By: EngageSciences     Published Date: Nov 04, 2014
Discover the latest research on the fundamental impact UGC is having on brands, and how it can drive audience acquisition, boost engagement and optimise commerce.
Tags : user generated content, ugc, advocacy marketing, content aggregation, content curation, social commerce, social media marketing, the power of user generated content
     EngageSciences
By: EngageSciences     Published Date: Nov 04, 2014
This infographic illustrates the power of the user generated content and the 4 main ways this can work for your brand.
Tags : user generated content, ugc, advocacy marketing, content aggregation, content curation, social commerce, social media marketing, the power of user generated content
     EngageSciences
By: AppDynamics     Published Date: Aug 25, 2015
This report from Forrester Research shows how, in today’s digitally-driven world, applications are at the center of the universe. They are the point atop the pyramid where code, data, and modern technologies such as cloud and the Internet of Things (IoTs) interact to enrich the lives of consumers, perform useful scientific and medical work, and drive business value.
Tags : industry, application management, performance, tools, it management, application integration, application performance management, business intelligence
     AppDynamics
By: Waterline Data & Research Partners     Published Date: Jun 15, 2015
This analysis profiles products that can accelerate the shift toward business-user-oriented, visual, interactive data preparation.
Tags : gartner, analysis, data visualization, business tools, best practices, interactivity, vendor functionality
     Waterline Data & Research Partners
By: Teradata     Published Date: Sep 21, 2015
This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help customer insights (CI) professionals select the right partner for their RTIM needs.
Tags : application management, business analytics, business process management (bpm), cloud applications, desktop management, experian, forrester, integrated cloud solution
     Teradata
By: SAP SME     Published Date: Nov 02, 2017
Las expectativas del consumidor estan cambiando y los modelos de negocio tambien deberían hacerlo. En la era del consumidor digital, IDC asegura que solo aquellas empresas que puedan interactuar con cada consumidor individualmente –para construir relaciones a largo plazo que sean personales y auténticas– sobrevivirán y prosperarán.
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     SAP SME
By: Mitel     Published Date: Dec 19, 2016
With this digital customer experience shifting from a "nice to have" offering to an essential service, any business that interacts with its customers must have the right technology to deliver a consistent experience across all media, as well as a concrete strategy for this broadened scope of service. Check out our new white paper for an overview of the digital expectations and habits of today's digital consumer, as well as practical next steps for transforming customer experience from dated to digital.
Tags : customer experience, sms, email, web chat, social media, mobile
     Mitel
By: Mitel     Published Date: Apr 07, 2017
L'expérience client est un facteur clé de différenciation dans l'environnement ultraconcurrentiel actuel. Plus que jamais, cette expérience est façonnée et proposée via des interactions numériques. Bien que la majorité des communications se font toujours par téléphone, les consommateurs comptent maintenant davantage sur les méthodes numériques, telles que le courrier électronique, les SMS, le chat en ligne et les réseaux sociaux. Les consommateurs se sont habitués au confort de pouvoir contacter l'entreprise par le média qui leur convient, où qu'ils soient. Ils s'attendent également à pouvoir basculer sans difficulté d'un moyen de communication à l'autre lorsqu'ils sont en déplacement.
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     Mitel
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