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By: Infor     Published Date: Mar 03, 2017
Analysts and industry experts agree: Digital disruption in manufacturing is on the horizon. Technologies like the Internet of Things, dynamic enterprise management, global supply chain visibility, and machine learning are already changing the way manufacturers produce goods and interact with customers. Further changes will continue to intensify issues and reveal opportunities.
Tags : cio, finance, digital, manufacturing, enterprise
     Infor
By: Infor     Published Date: Mar 03, 2017
Analysts and industry experts agree: Digital disruption in manufacturing is on the horizon. Technologies like the Internet of Things, dynamic enterprise management, global supply chain visibility, and machine learning are already changing the way manufacturers produce goods and interact with customers. Further changes will continue to intensify issues and reveal opportunities.
Tags : cfo, finance, digital, manufacturing, enterprise
     Infor
By: IBM     Published Date: Feb 28, 2017
Technology has always enabled companies to reinvent how they engage with customers. But now we are seeing a profound shift – the convergence of physical and digital customer interactions – which is fundamentally changing how customers will interact and transact with brands and businesses everywhere. To better understand these dynamics, the IBV is conducting a Customer Experience (CX) study, published as a series, with multiple reports organized by topic.
Tags : mobilization, customer experience, customer engagement, customer interaction, ibv, ibm
     IBM
By: IBM     Published Date: Feb 28, 2017
Energy companies are being challenged on multiple fronts. Core expectations require the delivery of safe, reliable, affordable and sustainable energy. Business models are being challenged by alternatives such as renewables and consumers demanding more sophisticated interactions through social and mobile. Energy companies need to: Disruptively innovate business processes through analytics driven operational excellence to increase agility and responsiveness, reduce operational costs and improve asset reliability Assume the role of energy integrator to optimally balance supply and demand points Deliver a 360-degree customer-of-one experience to increase customer satisfaction and loyalty, reduce costs, and improve management of energy demand
Tags : ibm, energy & utilities, utility trends, pov, ibm pov, customer experience, sustainable energy, affordable energy
     IBM
By: Frontier Communications     Published Date: Feb 27, 2017
It seems that with each passing year the speed at which new and emerging technologies are transforming business increases in almost direct proportion to impact. We now all live in an era of digital business transformation that is being enabled by rapid advances in telecommunications services. These changes do not just impact the way employees work; they profoundly change the way customers interact with businesses of all sizes.
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     Frontier Communications
By: ServiceNow     Published Date: Feb 24, 2017
At the highest level of organizations, a new management directive has emerged to meet the changed nature of customer demands and interactions as well as the need to differentiate within the market. This directive has one goal: providing a differentiated customer service experience. As products become increasingly commoditized, organizations can set themselves apart from their competitors by providing a unique customer service experience that creates a "relationship" based on intangible benefits that their customers will find hard to give up. While this vision is theoretically sound, it requires a significant tactical shift in business thinking and processes. The modern customer's habits and service requirements have changed radically. Meeting these needs challenges many historically held beliefs and practices regarding the customer and modes of interaction.
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     ServiceNow
By: 8x8 Inc.     Published Date: Feb 24, 2017
Before moving to 8x8, MOBI had a premises-based telephone and contact center system. “We had a lot of points of failure inside of our building. And because our help desk and contact center is so critical we absolutely had to do something about it.” Mobi wanted one system to handle all interactions with their customers, primarily phone calls and instant messaging. According to Mobi, “What stood out about 8x8 was that everything was managed under one roof.” Mobi has been able to achieve this with 8x8’s integrated Virtual Office and Virtual Contact Center solutions.
Tags : 8x8, mobi, webinar, contact center, customer interaction
     8x8 Inc.
By: Panasonic Business Mobility Solutions     Published Date: Feb 17, 2017
In today's competitive retail environment, customers want to interact with your business through different channels. On the front end online, mobile and in-store experiences are all important, and all have to tell the same story about what’s new, in-stock and what’s on sale if you want to build satisfaction and loyalty to your brand.
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     Panasonic Business Mobility Solutions
By: 8x8 Inc.     Published Date: Feb 13, 2017
WMPH has nine sub-brands, each of which sells cruises to customers through distinct websites, including iCruise.com, AlaskaCruises,com and HawaiiCruiseOutlet.com. Given that each consumer has unique expectations from a cruise, the organization uses its websites as a touch-point to educate buyers about different options. Once buyers learn the different options available, they are then encouraged to interact with the contact center for a one-on-one consultation to help design a cruise which meets their unique needs.
Tags : wmph, icruise.com, alaskacruises.com, hawaiicruiseoutlet.com, touch-point, cloud contact center
     8x8 Inc.
By: 8x8 Inc.     Published Date: Feb 13, 2017
The right contact center solution should integrate tightly with your CRM solution and add value to it. Your contact center software should be able to capture all email, chat and standard telephone interactions and link them to the customer records database. Not only does this ensure continuity in all your customer communications, it gives the CRM database more information to use in constructing a better picture of your customers’ behavior. So how do you choose the right contact center for your organization? Following are three examples of forward-thinking businesses that found the right answer with cloud communication technology.
Tags : contact center, crm, telephone interactions, communications
     8x8 Inc.
By: Greenhouse     Published Date: Jan 25, 2017
Use this free template to get quality feedback from every interview. Download now.
Tags : recruiting tips, recruiting software, recruiting strategy, applicant tracking, talent acquisition, recruiting metrics, recruiting data, talent metrics
     Greenhouse
By: Blackboard     Published Date: Jan 24, 2017
Blackboard Collaborate is a modern solution for online collaborative learning.
Tags : blackboard, tech learning, learning, collaborative learning, tech for education, real-time interactive, virtual learning
     Blackboard
By: IBM     Published Date: Jan 20, 2017
Banks have been using ECM for years, capturing, archiving and discovering documents. Some banks have adopted capture capabilities to digitize content for faster and easier access to content. Today’s leading banks are using content management systems that leverage cloud, mobile and analytics to deliver superior customer interactions. Watch this short video to learn how today’s leading banks are applying new ECM capabilities that help provide consistent customer experiences across all channels.
Tags : ibm, ecm, analytics, smarter content, ecm for banking
     IBM
By: IBM     Published Date: Jan 20, 2017
Government agencies are taking advantage of new capabilities like mobile and cloud to deliver better services to its citizens. Many agencies are going paperless, streamlining how they interact with citizens and providing services more efficiently and faster. This short video will show real examples of how government agencies are applying new capabilities like cognitive and analytics to improve how they ingest, manage, store and interact with content.
Tags : 
     IBM
By: IBM     Published Date: Jan 20, 2017
Banks have been using ECM for years, capturing, archiving and discovering documents. Some banks have adopted capture capabilities to digitize content for faster and easier access to content. Today’s leading banks are using content management systems that leverage cloud, mobile and analytics to deliver superior customer interactions. Watch this short video to learn how today’s leading banks are applying new ECM capabilities that help provide consistent customer experiences across all channels.
Tags : ibm, ecm, analytics, smarter content, ecm for banking
     IBM
By: IBM     Published Date: Jan 20, 2017
Government agencies are taking advantage of new capabilities like mobile and cloud to deliver better services to its citizens. Many agencies are going paperless, streamlining how they interact with citizens and providing services more efficiently and faster. This short video will show real examples of how government agencies are applying new capabilities like cognitive and analytics to improve how they ingest, manage, store and interact with content.
Tags : ibm, ecm, analytics, smarter content, ecm for government
     IBM
By: IBM     Published Date: Jan 19, 2017
New technology and requirements for work in the digital workplace is driving new demand for enterprise content management solutions. Cloud and Mobile have forced companies to rethink how they access and interact with content. ECM has a rich history, evolving over time to meet the new demands for working with content. This short video will show you how ECM has evolved over time and where it is going. Learn how ECM is transforming and how companies are applying traditional ECM principles combined with new ECM capabilities to put business content to work for them in today’s cognitive era.
Tags : ibm, analytics, data, ecm
     IBM
By: NETIQ     Published Date: Jan 12, 2017
Businesses have to elevate their view of personalization and start thinking about how to make every interaction truly personal to customers.
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     NETIQ
By: Monotype     Published Date: Jan 10, 2017
Without overstating the situation, it's safe to say there has been a seismic shift in the way brands and customers interact, and with it, an equally profound change in how brands must communicate, market, and relate to their customers. In this eBook, you’ll learn about three areas of particular importance—continuity, customers, and compliance—where type can help deliver on the experience today's consumers expect.
Tags : digital design, monotype, design, creative, web fonts, internet marketing, branding, user experience
     Monotype
By: IBM     Published Date: Jan 09, 2017
Download this interactive white paper describing the global threat intelligence provided by the IBM X-Force research team, including a look at its reputation scoring, vulnerability tracking and malware research - as well as details on its collaborative threat-intelligence site, IBM X-Force Exchange.
Tags : ibm, security, ibm x-force, threat intelligence
     IBM
By: Cisco     Published Date: Dec 21, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video. Cloud solutions allow contact centers to gain access to new technology capabilities and channels on demand with the ability to scale up quickly. They offer the best technology innovation as well as the ability to scale agents up and down as business needs change. This whitepaper provides background on cloud contact cen
Tags : 
     Cisco
By: Cisco     Published Date: Dec 21, 2016
Technology’s role in business and society has shifted away from largely driving efficiencies to innovating and creating engaging experiences that attract and retain customers. Innovations and business outcomes are fueled by a perfect storm of technology trends in cloud, analytics, machine learning, IoT and the emerging API Economy. The convergence of these technologies has created new opportunities for enterprises to improve business performance by acquiring customers faster while creating brand loyalty. The role of technology expands the interaction with customers beyond the core of the enterprise – away from 100% dependencies on systems of records – and towards real-time, contextual interactions. Businesses are a digital business or they are evolving to become one. This requires enterprises to re-think how they build software architectures.
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     Cisco
By: Mitel     Published Date: Dec 19, 2016
With this digital customer experience shifting from a "nice to have" offering to an essential service, any business that interacts with its customers must have the right technology to deliver a consistent experience across all media, as well as a concrete strategy for this broadened scope of service. Check out our new white paper for an overview of the digital expectations and habits of today's digital consumer, as well as practical next steps for transforming customer experience from dated to digital.
Tags : customer experience, sms, email, web chat, social media, mobile
     Mitel
By: Cox Business     Published Date: Dec 19, 2016
As the healthcare industry continues to move forward into an age of big data, optimization, and greater coordination of care through the capabilities of better networking technologies, opportunities have never been greater to use technology to truly improve how healthcare professionals interacts with patients. However, growing dependence on your network for everything from medical records to billing information can also mean that healthcare networks hold greater amounts of data than ever before. This makes them a tempting target for hackers.
Tags : 
     Cox Business
By: Cox Business     Published Date: Dec 19, 2016
As we continue to move forward into an age of big data, optimization, and shared information through the capabilities of better networking technologies, opportunities have never been greater for using technology to improve the way the government interacts with constituents. However, increasing dependence on web and network services also makes government a tempting target for hackers. Distributed Denial of Service attacks, data breaches, leaks, the risks can be enormous. Recent events have shown us that now more than ever, government servers are getting victimized by well-funded teams of foreign hackers, possibly funded by their government.
Tags : 
     Cox Business
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