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By: LogMeIn     Published Date: Jun 23, 2015
This report will help companies understand the relationship between support interactions, channels, and improving loyalty by investing in the right technology and resources to keep up with customers’ ever-changing behavior and preferences.
Tags : improving loyalty, customer loyalty, customer care, contact center, multi-device, customer relationships, technology, customer experience/engagement
     LogMeIn
By: LogMeIn     Published Date: Jun 23, 2015
This infographic provides a glimpse of the global insights gathered in Ovum's research report and highlights the current state of customer service, customers' preferences and where companies are falling short.
Tags : improving loyalty, customer loyalty, customer care, contact center, multi-device, customer relationships, technology, customer experience/engagement
     LogMeIn
By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
Tags : remote support, remote technology, customer support, productivity, remote technology, crm & customer care, marketing research, sales
     LogMeIn
By: LogRhythm     Published Date: Sep 26, 2008
Is your organization adequately meeting the rules and regulations set forth in the Accountability Act of 1996 (HIPAA)? Learn how LogRhythm’s comprehensive log management and analysis solution can help your organization meet or exceed HIPAA regulatory requirements.
Tags : hipaa, hipaa compliance, health it, health regulations, compliance, comply, security, information technology
     LogRhythm
By: LogRhythm     Published Date: Sep 26, 2008
LogRhythm, the leader in Log and Security Event Management Solutions, has prepared a "Quick Read" whitepaper to help you understand what's required to ensure compliance with: CIP- 003-1 – Cyber Security – Security Management controls; CIP- 005-1 – Cyber Security – Electronic Security Perimeter(s); CIP- 006-1 – Cyber Security – Physical Security of Critical Cyber Assets; CIP -007-1 – Cyber Security – Systems Security Management; CIP -008-1 – Cyber Security – Incident Reporting and Response PlanningThe whitepaper also contains a compliance reference chart with the specific CIP requirements matched with recommended steps to ensure compliance.
Tags : nerc, nerc cip, nerc cip requirements, critical cyber assets, electronic security perimeter, critical cyber assets, compliance, comply
     LogRhythm
By: Longi Engineering     Published Date: Jan 23, 2018
Longi Engineering was engaged to assist a Private Equity Firm in implementing a SharePoint deal management system as an additional component to their existing on premise SharePoint server solution. The organization faced multiple challenges in that they did not possess an efficient technology solution that allowed them to manage their deals and associated history. One of the organization’s goals was to create a centralized, easily accessible dashboard interface from which they could rapidly determine the status of a deal as well as manage their deals. Their deal lifecycle had multiple stages depending on whether a deal was New, in a diligence phase, on Hold or Dead.
Tags : software development, it consulting services, net software solutions, microsoft sharepoint
     Longi Engineering
By: Lumesse     Published Date: May 28, 2015
This report shows how building talent, leadership and agility advantages are the top three HR imperatives for businesses to create a sustained competitive edge.
Tags : hr trends, talent, leadership, agility, hr functions, digital, digital hr, lumesse
     Lumesse
By: Lumesse     Published Date: May 28, 2015
This report shows how building talent, leadership and agility advantages are the top three HR imperatives for businesses to create a sustained competitive edge.
Tags : hr trends, talent, leadership, agility, hr functions, digital, digital hr, lumesse
     Lumesse
By: Marketo     Published Date: May 18, 2017
Across industries, marketing increasingly plays a critical role in company growth. After all, the top expectation of CEOs polled by Gartner, in the 2014 Gartner Executive Summary for CMO Leadership, Accountability, and Credibility within the C-suite, is that the CMO would not only improve, but also own the customer experience by 2016. Combine this with the fact that digital is quickly becoming the de facto medium for customer interactions, and it’s easy to see why it’s essential that CMOs build an effective, efficient, and scalable marketing technology (aka MarTech) stack. Today, according to Forrester’s 2015 research, “Don’t Let Muddled Messaging Compromise Customer Experience,” as much as 90% of a buyer’s journey is self directed. Your buyers have moved online and many of them (likely a majority of them) prefer to be reached through digital channels.
Tags : integrate, social lead tool, slide share, webinar platform, lead capture, web forms, delivery assurance, event automation
     Marketo
By: McAfee     Published Date: Apr 25, 2014
While enterprises appear to be aware of advanced malware and its security challenges, the measures to defend against it need some attention and investment. This report presents survey results that gauge enterprise awareness of advanced malware and what measures are being taken to defend against it.
Tags : advanced malware, protection, network breaches, intrusion provention systems (ips), web and email gateway protection, tracking malware, malware analysis and detection, blocking and remediating malware
     McAfee
By: McAfee     Published Date: Mar 31, 2017
W32/Pinkslipbot is a self-propagating malware family created to steal personal and financial data from its victims. Download this white paper to get an in-depth technical look into Pinkslipbot and learn how Intel Security technology can help protect against Pinkslipbot.
Tags : pinkslipbot, malware protection, malware, technology
     McAfee
By: McAfee     Published Date: Mar 31, 2017
W32/Pinkslipbot is a self-propagating malware family created to steal personal and financial data from its victims. Download this white paper to get an in-depth technical look into Pinkslipbot and learn how Intel Security technology can help protect against Pinkslipbot.
Tags : pinkslipbot, malware protection, malware, technology
     McAfee
By: MemSQL     Published Date: Nov 15, 2017
FREE O'REILLY EBOOK: BUILDING REAL-TIME DATA PIPELINES Unifying Applications and Analytics with In-Memory Architectures You'll Learn: - How to use Apache Kafka and Spark to build real-time data pipelines - How to use in-memory database management systems for real-time analytics - Top architectures for transitioning from data silos to real-time processing - Steps for getting to real-time operational systems - Considerations for choosing the best deployment option
Tags : hardware trends, data pipelines, database management, architectures, technology
     MemSQL
By: MeQuilibrium     Published Date: Jul 25, 2018
Change is inevitable. Any successful business manager knows their organization must continually evolve to stay relevant and competitive. Whether it’s the packaged goods company that has reached the limits of its market, or the financial giant integrating a new software platform, or the global corporation building teams, adaptability is imperative. Having resilient employees that are open to change and better equipped to cope with stress is key. But it may surprise you to learn who among your employees will weather the storm and who won’t. The Chief Technology Officer? Or the lead on the innovation project? Your top analyst? While some managers understandably assume that their highest earning, most highly educated employees are all highly resilient, they may need to think again. A study from meQuilibrium, the only clinically validated resilience building program on the market today, conducted by behavioral scientist Wendy Lynch, Ph.D., and psychologist Andrew Shatté, Ph.D., shows that a
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     MeQuilibrium
By: Microsoft     Published Date: Jul 20, 2018
For sales organizations, customer engagement is about more than touchpoints—it’s about everything that happens in between personal and digital encounters. Customer engagement requires an organization-wide commitment to creating meaningful connections, building relationships, and nurturing those relationships to establish trust and keep your brand top-ofmind. “The realignment of, or new investment in, technology and business models to more effectively engage digital customers at every touchpoint in the customer experience lifecycle.” - Altimeter Group The realignment of, or new investment in, technology and business models to more effectively engage digital customers at every touchpoint in the customer experience lifecycle. - Altimeter Group Customer engagement drives every interaction, every process, and every decision—and it’s the key to driving sales. In fact, respondents from a May 2016 Microsoft survey of sales leaders across multiple industries ranked customer engagement the #1 dr
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     Microsoft
By: Microsoft Dynamics     Published Date: Jul 03, 2008
Get this webcast to discover a customer relationship management (CRM) solution that works the way you do, the way your business does, and the way technology should. We explore how Microsoft Dynamics CRM delivers a familiar Microsoft Office Outlook interface to create a productive work environment. We also illustrate the powerful workflow and integrated reporting capabilities in Microsoft CRM that help you drive business processes and results.
Tags : bpm, crm, microsoft crm, microsoft dynamics, microsoft
     Microsoft Dynamics
By: Microsoft Office 365     Published Date: Jun 03, 2016
Feeling overwhelmed by starting a new business? Or stuck about what to do next to grow your existing business? We know being a business owner is no easy feat, and it can be extremely helpful to get advice from other successful entrepreneurs who have been in your shoes. So, we partnered with CNBC’s Carol Roth and reached out to hundreds of influential small business owners and organizations that serve small businesses to offer advice and insights on what they found to help prosper their business. In this eBook, you’ll find 80 tips and strategies regarding: • Managing your business • Accelerating growth • Connecting with people • Leveraging technology • Marketing and selling your products or services Download the free eBook to find out how to take your business to the next level from these experts who know a thing or two about success.
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     Microsoft Office 365
By: Microsoft Office 365     Published Date: Mar 01, 2018
Giving employees the right tools to do their best work can be challenging in today’s world of multiple devices and diverse work styles. This e-book reveals how to choose technology that helps your workforce: Protect company data Get more done Collaborate with colleagues Stay in control of their schedules Spend more time on value-added tasks
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     Microsoft Office 365
By: mindSHIFT     Published Date: Nov 29, 2007
Will Voice over IP technology provide business-class security and reliability you expect in your phone system?
Tags : voip, voice over ip, vonage, communication, phone, phone system, long distance provider, phone service provider
     mindSHIFT
By: MineralTree     Published Date: Jan 14, 2015
Yes, your company is a ripe target for fraud - but it doesn't have to be. Cybercriminals love small to medium businesses, since they have more money in their bank accounts than individuals, but often lack the sophisticated technology and vigilant processes of larger organizations. Gartner estimates that more than 10 percent of small businesses have had funds stolen from their bank accounts.
Tags : mineraltree, online fraud, business, damage, technology, bank, accounts, theft
     MineralTree
By: Motorola     Published Date: Oct 30, 2007
For many wireless broadband network operators, the term "unlicensed reliability" is seen as an oxymoron. For many, the idea of building a high-speed network in the unlicensed band isn't a good one. A great deal has been said about crowded frequencies, self-interference and costly network rips. About how microwaving popcorn can cause interference. About disgruntled and perplexed customers. And ex-customers.
Tags : wireless, broadband, broadband spectrum, wireless infrastructure, wlan, wisp, cwisp, wimax
     Motorola
By: MuleSoft     Published Date: Jan 25, 2016
IT used to be so simple. Companies owned their own technology equipment and purchased enterprise licenses for many of the applications anybody in the organization might care to use. But then the cloud emerged, and mobile, and social media, and IoT; the world of IT has never been the same. Today's businesses are software-driven enterprises with technology capability distributed throughout the company, utilizing countless third-party cloud-based applications. This new organization requires an cultural shift in the IT organization. Read this whitepaper to learn: -How businesses can reorganize themselves into lightweight, agile, modular businesses able to respond to innovations in SaaS, mobile, and analytics -How to build a technological architecture that can accommodate new technology yet still extract value from on-premises systems -The advantages of an API-led connected architecture vs. old SOA approaches
Tags : technology, enterprise applications, best practices, business optimization, technology architecture
     MuleSoft
By: MuleSoft     Published Date: Apr 13, 2016
Every corner of an enterprise needs technology to build new applications for their specific function or customer. IT needs to transform from its traditional function as the sole technology provider to become an adaptive, responsive and nimble organization that can keep up with the pace of the digital era as well as embrace the opportunities provided by a change-driven environment. This transformation can occur only if IT transforms itself into a strategic business enabler rather than a centralized technology function. Being an enabler means that IT has to decentralize and democratize application development and data access to the different Lines of Business (LoBs) and functional business partners. This way, IT can concentrate on a partnership with the business - i.e. providing a set of strategic and consistent assets and technology.
Tags : technology, enterprise applications, best practices, business optimization, technology architecture, application management
     MuleSoft
By: MuleSoft     Published Date: Apr 17, 2017
MuleSoft Positioned as a Leader 4 Years in a Row Read this complimentary copy of the 2017 Gartner Magic Quadrant for iPaaS, and find out why MuleSoft was named a Leader based on completeness of vision and the ability to execute. Read on to learn: Expert perspectives on the iPaaS vendor landscape Critical analysis of key differentiators Latest developments in integration technology Industry benchmarks and trends
Tags : mulesoft, leader, industry benchmarks, gartner magic quadrant
     MuleSoft
By: MuleSoft     Published Date: Jan 16, 2018
Every company today is a software company and, as a result, business and technology strategies ought to be very intertwined. But often, those strategies aren’t in alignment, leading to challenges in information technology. And in today’s hyper-competitive business environment, that can be disastrous. Companies have to ask themselves: How can we tackle challenges of information technology? Are we doing IT wrong? Today’s CIOs are the key players who enable organizations to respond to the disruptive forces and information technology challenges impacting all industries — mobile, IoT, and SaaS among others. In order to increase speed and agility there must be a strong partnership between IT and the rest of the business. Read this e-book to learn: Why we have been doing IT wrong, and how putting culture first and technology second, valuing reuse, and leveraging KPIs can push CIOs to the right direction. How IT teams can address their delivery gap and increase project delivery speed by ado
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     MuleSoft
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