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By: SAP Inc.     Published Date: Jun 16, 2009
Improving your call center may be more easily attainable — and more important — now than ever before. Recognizing that customer interaction is an important differentiator, organizations can increase the focus on their customers’ experience while keeping a firm grip on costs by leveraging the full potential of state-of-the-art technology.
Tags : customer service, customer satisfaction, customer retention, retention, loyalty, crm, customer, client
     SAP Inc.
By: Adobe     Published Date: May 16, 2012
This paper explores the impact that digital communication skills, using processes associated with digital storytelling, is having on disciplines including liberal arts, humanities, and cross-curricular humanities/technology collaboratories.
Tags : adobe, digital communcation, digital communication skills, disciplines, skills, communication, storytelling, liberal arts
     Adobe
By: Druva     Published Date: Nov 09, 2018
The rise of virtualization as a business tool has dramatically enhanced server and primary storage utilization. By allowing multiple operating systems and applications to run on a single physical server, organizations can significantly lower their hardware costs and take advantage of efficiency and agility improvements as more and more tasks become automated. This also alleviates the pain of fragmented IT ecosystems and incompatible data silos. Currently, this virtualization juggernaut shows no sign of slowing. As businesses recognize the potential for increased reliability and scalability offered by virtual technology, they are ramping up their investments in data center modernization and upgrading. In fact, 33 percent of the respondents to a recent ESG survey on cloud usage said that making greater use of server virtualization was one of their top five spending priorities for the next 12 to 18 months.
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     Druva
By: Recurly     Published Date: Mar 07, 2016
Learn how to cut through the complexity of enterprise subscription billing management and get on the fast track to revenue.
Tags : recurly, subscription revenue technology, enterprise subscription management, best practices
     Recurly
By: Hyland Software     Published Date: Jun 16, 2016
To support a more robust exchange of health information across multiple systems and care settings, HIT must embrace future-state technology: A single data management solution built on a single platform that stores all content in its native format in a single archive.
Tags : healthcare, technology, information technology, solutions, best practices, business management, process management, content management
     Hyland Software
By: IBM     Published Date: Dec 03, 2008
The System x3350 is a uniprocessor server that includes technology previously found only on multiprocessor servers. So you get enterprise-strength processing power that uses less energy and generates less heat. The tour includes an overview video, plus videos on market research, an airflow comparison, and a power comparison.
Tags : ibm express seller, optimizing performance, security, application server, ibm, ibm system x3350, uniprocessor server, airflow comparison
     IBM
By: Dell Software     Published Date: Jul 18, 2012
Test your desktop management skills
Tags : desktop management, personality quiz, scriptlogic, skills, white paper, quiz, management, technology
     Dell Software
By: SAS     Published Date: Aug 28, 2018
With the widespread adoption of predictive analytics, organizations have a number of solutions at their fingertips. From machine learning capabilities to open platform architectures, the resources available to innovate with growing amounts of data are vast. In this TDWI Navigator Report for Predictive Analytics, researcher Fern Halper outlines market opportunities, challenges, forces, status and landscape to help organizations adopt technology for managing and using their data. As highlighted in this report, TDWI shares some key differentiators for SAS, including the breadth and depth of functionality when it comes to advanced analytics that supports multiple personas including executives, IT, data scientists and developers.
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     SAS
By: Cisco     Published Date: Apr 10, 2015
Your users are ready for multigigabit wireless. The real question is: Is your network? Don’t miss this opportunity to get a first-hand look at the solutions you’ll need to achieve data rates that make it easier for your people to share, stay informed, and make smart decisions. • Join hosts Robb, Jimmy Ray, and networking experts as they dive deep into the technical details of delivering exponentially faster 802.11ac Wave 2 access through the current Cat5 cable you already have. • Hear all about Cisco’s founding membership and participation in the NBASE-T Alliance, the team that’s driving the standardization of 2.5 Gb/s and 5 Gb/s Ethernet speeds in campus access. • Discover the access point and switch technology you’ll need to ensure that your wired access layer does not become a stumbling block for your continued mobile growth.
Tags : cisco, techwise, routers, wan, productivity, performance, 802.11ac, wireless
     Cisco
By: Cisco     Published Date: Jan 29, 2009
The following are 10 tips for using network technology to help your business increase operational efficiency, reduce costs, improve customer satisfaction, and stay ahead of the competition.
Tags : cisco, increasing operational efficiency, boost operational efficiency, mobile employees, smb employees, secure wireless access, outsource it tasks, improve employee retention
     Cisco
By: Adobe     Published Date: Mar 03, 2017
Retail marketers who see the customer path as a linear path are out of touch with their customers. The customer journey contains multiple channels where customers expect retailers to remember their preferences and anticipate their needs. In Ten Ways Cross-Channel Marketing Is Not Rocket Science, you’ll learn how to connect with your customers and reach them in personal and relevant ways — all from reliable data you collect. The Adobe marketing guide shows you how to: • Identify the data you need to map your customers’ journeys. • Coordinate channels and use their strengths to deliver the best customer experiences. • Apply technology to build customer relationships, improve loyalty and increase ROI.
Tags : retail marketing, customer experience, cross-channel marketing, roi, customer loyalty, adobe
     Adobe
By: Kronos     Published Date: Jul 26, 2017
Employees and managers face challenges and pressures each day that make work unnecessarily complex and unproductive. This complexity can stand in the way of achieving business goals and prevent employees from delivering the value they want to bring to the workplace. This Coleman Parkes and Workforce Institute at Kronos report highlights key findings and discusses the roles leadership, technology, and talent management play in optimizing workforce engagement for sustained competitive advantage. Learn about the challenges, opportunities, and costs of employee engagement — or lack thereof — in organizations today, and how small changes can go a long way toward engaging employees and ultimately drive business success.
Tags : efficiency, employee engagement, leadership, talent management, workforce
     Kronos
By: Dell Server     Published Date: Aug 17, 2018
For those struggling to convince their leadership to adopt software defined storage (SDS), this eBook from Dell EMC can help you make the case. We’ve gathered 5 ways server technology is advancing software-defined storage adoption, making it easier for businesses to implement SDS in the modern data center. The biggest misconception about SDS is that the underlying hardware is not important. It’s true, many of the features and performance enhancements are now provided by software.1 But, if you thought the hardware provider doesn’t matter when implementing an SDS solution, think again. We’ll show you why.
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     Dell Server
By: 8x8 Inc.     Published Date: Feb 13, 2017
Many companies claim to offer enterprise grade communications solutions. But how is “enterprise grade” measured and what should you look for? This fact-filled white paper outlines 8 ways to determine whether or not your provider is equipped to offer an enterprise-grade communications solution. Download this complimentary white paper: The 8 Criteria for Enterprise-Grade Communications as a Service 8x8 shares full technical details on what to expect from an enterprise-grade service platform that stands above the rest. You’ll learn the 8 criteria to look for including: What to expect when it comes to service level guarantees What geo-routing technology is and why it’s critical for optimizing global call clarity and reliability What you should look for in your communications provider’s network for global operations and superior service Which security and compliance certifications to expect from your provider Specific uptime and reliability metrics to ask your provider for How analytics
Tags : communications, enterprise grade, communications solution, 8x8, geo-routing
     8x8 Inc.
By: Oracle HCM Cloud     Published Date: May 25, 2017
New research finds that senior executives want HR as a strategic business partner and an HR organization that anticipates the talent capabilities required for creating a high-performance culture. In this report you'll learn how to use technology to bring insights and business value to the executive table, understand what business leaders want in a partnership with HR and discover how to create a forward-looking strategy for business growth
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     Oracle HCM Cloud
By: WhichVoIP     Published Date: Jan 18, 2013
Voice over Internet Protocol, or VoIP, technology provides businesses with several exceptional advantages, ranging from substantial cost savings to increased reliability.
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     WhichVoIP
By: Genesys     Published Date: Dec 11, 2013
Read Now: The Automatic Call Distributor (ACD) is no longer a core component in the contact center and has become a costly technology that is difficult to manage in a distributed enterprise environment. If you are looking to move away from your legacy call center infrastructure — to a modern, multi-channel Contact Center this white paper gives you a blueprint to modernization and replacing your ACD. Read this insightful resource to learn how building a multi-channel contact center based on IP/SIP technology can enable you to: • Enhance Customer Experience • Virtualize your customer service environment • Reduce Total Cost of Ownership (TCO) Get this whitepaper for best practices, and integration guidelines to help you transition to a modern, SIP/IP-based contact center environment. Read Now.
Tags : automatic call distributor, acd, contact senter, legacy call center infrastructure, multi-channel contact center, ip/sip technology, total cost of ownership, tco
     Genesys
By: Vocalocity     Published Date: Jul 13, 2011
Find out how 'micro'-businesses - those with fewer than 20 employees - can leverage the power of Voice over IP (VoIP) in this white paper.
Tags : hosted voip pbx, tdm., vocalocity, micro business, business phones
     Vocalocity
By: iCims     Published Date: Jan 07, 2014
The War for Talent is going to have winners and losers, and we all want to hire a winning team. In such a competitive environment, an outstanding employment brand is required to attract the best and brightest. While most talent acquisition professionals know in theory that a company’s employment brand is key, few really analyze the candidate experience as the most important element of your brand. This eBook will dive into everything HR managers and recruiters must know about optimizing the candidate experience. You will also receive a product demo.
Tags : applicant tracking systems (ats), candidate sourcing, employment applications, hiring, hr strategy, human resource technology, job descriptions, online recruiting
     iCims
By: Quantum     Published Date: Jun 20, 2017
In the past, the production of professional quality corporate videos was delegated to outside agencies. Corporate business units hired marketing firms and video production houses because those outside agencies were the only ones with both the required expertise and the expensive equipment needed to generate high-quality results. Quantum teamed up with the Communications Media Management Association (CMMA) to survey their members—media production managers from leading enterprises—to learn more about the benefits and challenges of creating video in-house. Download the eBook, “The Changing Landscape of Corporate Video Production” to get the following questions answered and more: • Will in-house creative teams continue to ramp up in production? • What video formats are they currently producing and delivering? • How are they archiving their content? • What challenges are in-house teams facing as they generate more content? Today, that is changing. As the cost of video production technology drops, more corporations are recognizing the value of bringing production in-house. According to a recent report by Vidyard, 85% of businesses surveyed now have internal staff and resources producing videos in-house.
Tags : change, landscape, corporate video production, quantum
     Quantum
By: Engagio     Published Date: Oct 13, 2017
The Clear & Complete Guide to Account Based Marketing (ABM) is your guide to solving this problem. It will take you, step-by-step, through this fast-emerging discipline, showing you how to align your sales and marketing team around a strategy that’s optimized for the biggest, most important deals. As you’ll see, ABM is not a magic wand. Instead, it’s a powerful combination of people, process and technology that, deployed intelligently, will out-perform every other demand generation initiative in your company.
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     Engagio
By: Adobe     Published Date: May 13, 2015
Forbes and Forrester conducted a joint survey of 303 marketing and IT leaders that assesses the maturity of marketing and IT partnerships and how those relationships have evolved since our first version of this study in 2011. The results show some progress in taking action on items that require joint attention,but the devil is in the details, particularly around leadership and domain expertise.
Tags : cmo and cio relationship, marketing technology in practice, marketing partnerships survey, marketing collaboration, content management systems, marketing software, crm & customer care, marketing research
     Adobe
By: Selligent Marketing Cloud     Published Date: Mar 07, 2018
Context can make or break the communication – and, ultimately, the relationship – between a consumer and a brand. Today’s consumers expect relevant communications that speak directly to their needs in the moment. We have the technology today to deliver such messages – but there are significant barriers to developing relevant, contextual programs of this kind. Some of the development challenges represent new versions of old challenges. Take data as an example: it has always been hard to harness data from different sources and to leverage insights in real time. But today, there are additional opportunities – if not expectations – for marketers to use contextual data to better reach and engage customers through the optimal channel(s).
Tags : data driven marketing, contextual marketing, cmo, omnichannel, multichannel, automation, loyalty, crm
     Selligent Marketing Cloud
By: ProofSpace     Published Date: Aug 08, 2007
Digital signatures aren't enough. This paper posits that data integrity needs to be redefined within the context of a time-sensitive mechanism.
Tags : proofspace, proofmark, signing key vulnerability, trustworthy time, authenticated time stamps, time existence of data, electronic postmark, time stamp
     ProofSpace
By: Bluecore     Published Date: May 07, 2019
Personalization runs through every retail interaction, and it has the potential to make or break consumers’ relationship with your brand. But we don’t need to tell you about the importance of personalization. What we do need to talk about is how to get it right. And why email is the best place to start. Creating a personalized experience in the league of retail pacesetters like Stitch Fix and Sephora is all about bringing together an intimate knowledge of both your customers and your products. This eBook explores what it takes to make that happen, including how to parness product data for retail personalization, what truly relevant experiences look like and how to remove common technology roadblocks to achieving retail relevance.
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     Bluecore
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