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By: Genesys     Published Date: Jun 13, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
Tags : artificial intelligence, human touch, customer conversations, customer service, reduce costs
     Genesys
By: Symantec     Published Date: Jun 13, 2018
The General Data Protection Regulation (GDPR) takes effect May25, 2018. If you process European Union (EU) personal data, GDPR likely applies to you—even if you’re not in the EU. That’s because the regulation is truly global in scope and applies to any organization that processes EU personal data, irrespective of where the companies are based or where the data is processed. At its heart, the GDPR legislation is about ensuring privacy is respected as a fundamental right and that personal data is kept private and secure. Elizabeth Denham, of the EU Information Commissioner Office (ICO), says “This law is not about fines. It’s about putting the consumer and citizen first” and “Issuing fines has always been and will continue to be, a last resort.” However, it’s important to note the costs of noncompliance can be severe. These can include a fine of up to 4 percent of global turnover (revenues) or €20m, whichever is higher; a temporary or permanent suspension of the right to access or proce
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     Symantec
By: Symantec     Published Date: Jun 13, 2018
It’s a free-for-all out there. Employees and organizations are adopting cloud apps and services at a furious pace due to the productivity, collaboration, and convenience they offer. And why wouldn’t they? If you have a problem, there’s probably a cloud app that can solve it. Plus, on a company-wide level moving away from traditional licensed software to cloud platforms like Office 365, G Suite, Salesforce, etc. delivers the additional benefit of moving from a capex to an opex financial model for your software costs.
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     Symantec
By: Infosys     Published Date: Jun 12, 2018
While mainframes have dominated computing across industries for several decades, the need for speed and However, modernizing these systems is every enterprise’s nightmare, considering the complexities and high costs involved, besides the fear of business disruption. The need for a trusted partner has never been more. A leading global brokerage firm was looking to simplify and speed up the mainframe systems powering their trading platforms that supported billions of transactions each day. See how Infosys helped and the five key takeaways from the project.
Tags : mainframes, speed, trading, system, modernize
     Infosys
By: Genesys     Published Date: Jun 08, 2018
If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting more and more companies. This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact center, including: • The size of your contact center, and business requirements such as customer journey management • The location and quantity of contact centers being managed • The need for scalability, speed of deployment, and maintenance requirements Read the eBook today!
Tags : cloud, contact center, customer journey, hybrid
     Genesys
By: Genesys     Published Date: Jun 08, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with Microapps
Tags : ai solutions, customer experience
     Genesys
By: Redstor UK     Published Date: Jun 08, 2018
When studies indicate that around 70 per cent of an organisation’s data is usually ROT – redundant, obsolete or trivia – it makes no sense to leave it taking up expensive primary storage space. By downloading Redstor’s new Storage Analyser, you take the first step towards better capacity planning and cutting primary storage costs. It allows you to find out what space would be freed up if inactive data was offloaded to the cloud. Download the FREE Storage Analyser here today.
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     Redstor UK
By: Ahead     Published Date: Jun 06, 2018
I don’t think it’s too much at all. However, I would recommend including some bullets calling out key points from the paper and a distinct call-to-action. Something like this: At the start of every year, more than 80% of your annual IT spend is likely already committed – in the form of depreciation, maintenance, and support for infrastructure – inhibiting your ability to bring new capabilities to the business. Making matters worse, these dollars often lie hidden in the form of inefficient or ill-advised software license management. If you don’t have the luxury of a mature vendor management function, you probably struggle to see the full picture of your future maintenance costs. This guide will give you the tools to assess your IT spend by identifying potential blind spots and uncovering the benefits of ELAs and TLAs. Some blind spots may include: • Limited visibility • Productivity barriers • Risk exposures Download now to learn how to formulate a plan to yield savings--savings that fa
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     Ahead
By: ADP     Published Date: Jun 01, 2018
The Marcus Buckingham Company, an ADP Company, commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying StandOut. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of StandOut on their organizations. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed several customers with experience using StandOut. StandOut is an integrated suite that pairs a technology platform with coaching to help organizations achieve their talent activation goals. Prior to using StandOut, the interviewed organizations did not have a structured program to improve and measure employee engagement and performance. Organizations used annual surveys and annual performance reviews, and some even encouraged weekly check-ins, but there was no guidance on how to complete these tasks, and the data t
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     ADP
By: CA Technologies     Published Date: Jun 01, 2018
Privileged user accounts—whether usurped, abused or simply misused—are at the heart of most data breaches. Security teams are increasingly evaluating comprehensive privileged access management (PAM) solutions to avoid the damage that could be caused by a rogue user with elevated privileges, or a privileged user who is tired, stressed or simply makes a mistake. Pressure from executives and audit teams to reduce business exposure reinforces their effort, but comprehensive PAM solutions can incur hidden costs, depending on the implementation strategy adopted. With multiple capabilities including password vaults, session management and monitoring, and often user behavior analytics and threat intelligence, the way a PAM solution is implemented can have a major impact on the cost and the benefits. This report provides a blueprint for determining the direct, indirect and hidden costs of a PAM deployment over time.
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     CA Technologies
By: Menlo Security     Published Date: Jun 01, 2018
"Uncover the Business Impact of Managing Risky Web Content Download this white paper to learn: How to safely manage ""uncategorized"" websites when sites are unknown to the secure web gateway (SWG) policies, which are largely based on website categories, such as news, entertainment, weather, social media, etc. The cost implications of securing web content, including staffing, clean-up and risk mitigation Isolation - a new technique for malware prevention to maintain end user & IT staff productivity Administrators can either be lenient in allowing access to uncategorized sites, increasing malware risk, or deny access and deprive employees of necessary information. There are hidden costs to both approaches. "
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     Menlo Security
By: TIBCO Software     Published Date: May 31, 2018
With data the new competitive battleground, businesses that take advantage of their data will be the leaders; those that do not will fall behind. But gaining an advantage is a more difficult technical challenge than ever because your business requirements are ever-changing, your analytic workloads are exploding, and your data is now widely-distributed across on-premises, big data, the Internet of Things, and the Cloud. TIBCO® Data Virtualization is data virtualization software that lets you integrate data at big data scale with breakthrough speed and cost effectiveness. With TIBCO Data Virtualization, you can build and manage virtualized views / data services that access, transform, and deliver the data your business requires to accelerate revenue, reduce costs, lessen risk, improve compliance, and more.
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     TIBCO Software
By: Vehicle Tracking Solutions     Published Date: May 31, 2018
Safety is a top priority for companies with a fleet of drivers and vehicles. It starts with hiring and screening new employees with safe driving records and qualifications. You may even have written safety policies. However, having visibility into your driver’s whereabouts and their behaviors behind the wheel is key in identifying and preventing risks before it costs your business. Do you wish that you could sit in the passenger seat of every vehicle in your fleet to watch driver behavior? With data-driven fleet safety management software from Silent Passenger you can. According to NHTSA, the cause of 94% of collisions is driver error. By monitoring unsafe driver behaviors such as speeding, hard braking, and fast acceleration is key to preserving fleet safety. A reliable fleet safety management software delivers key business intelligence that helps maintain fleet efficiency and productivity on the road. Improve Safety and Reduce Operational Costs Running a safer fleet can have a signif
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     Vehicle Tracking Solutions
By: Kronos     Published Date: May 30, 2018
Learn how your organization can develop a high-performance workforce that drives bottom-line results with this Time and Attendance Solution Guide. • Get the most from your workforce — and your budget — as you gain valuable insight • Ease the compliance challenge and ensure workplace fairness • Boost productivity by empowering employees to do more with less Download the guide to see how Kronos Time and Attendance can help your organization engage the workforce, control labor costs, minimize compliance risk, and improve workforce productivity.
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     Kronos
By: Infosys     Published Date: May 30, 2018
While mainframes have dominated computing across industries for several decades, the need for speed and However, modernizing these systems is every enterprise’s nightmare, considering the complexities and high costs involved, besides the fear of business disruption. The need for a trusted partner has never been more. A leading global brokerage firm was looking to simplify and speed up the mainframe systems powering their trading platforms that supported billions of transactions each day. See how Infosys helped and the five key takeaways from the project.
Tags : mainframes, speed, trading, system, modernize
     Infosys
By: NetApp     Published Date: May 29, 2018
Read the IDC research report Shared Storage Offers Lower TCO than Direct-Attached Storage for Hadoop and NoSQL Deployments and learn how to: Unify insights across various data sources and multiple cloud deployments Reduce compute, capacity and operational costs Increase security and prevent data loss Plus, learn about the NetApp in-place analytics solution for your existing NAS data and how it can reduce infrastructure costs
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     NetApp
By: ServiceNow     Published Date: May 29, 2018
Get an accurate, up-to-date view of how all your EHR hospital services are delivered -- without all the pain of manual mapping.. Learn how improved EHR service visibility dramatically improves service quality, reduces risk, and drives down costs
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     ServiceNow
By: Infosys     Published Date: May 21, 2018
Our client offered electronic money transfer services. For years they had provided the digital links and the networks of agents that enabled people to send money quickly and easily around the world. But digital technology introduced a number of challenges to their business. Not only were pure digital payment companies threatening the agent-based model, but their business models had lower operating costs than a network of physical agents. Also, other technologies such as virtual money transfer via blockchain were being more widely adopted. In addition, industry mergers strengthened competitors, while increased protectionism began to reduce the number of migrant workers - the core customers of our client. The digital world was looking like a difficult place to operate in.
Tags : money, transfer, digital, technology, business
     Infosys
By: Dell EMC     Published Date: May 16, 2018
IT organizations are increasingly turning toward hyper-converged infrastructure (HCI) solutions to simplify and speed up infrastructure deployments, ease day-to-day operational management, reduce costs, and increase IT speed and agility. Many use cases such as VDI, Test/Dev, IT Operations, Disaster Recovery, ROBO, Private Cloud etc…are already running on VxRail appliances and business critical applications are no exception. VxRail, powered by VMware vSAN, provides the high availability, resiliency, predictable performance, and enterprise ready storage data services that business critical applications require. Intel Inside®. Powerful Productivity Outside. Intel® Xeon® processor Intel, the Intel logo, Xeon and Xeon Inside are the trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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     Dell EMC
By: Tripp Lite     Published Date: May 15, 2018
As wattages increase in high-density server racks, providing redundant power becomes more challenging and costly. Traditionally, the most practical solution for distributing redundant power in 208V server racks above 5 kW has been to connect dual 3-phase rack PDUs to dual power supplies in each server. Although this approach is reliable, it negates a rewarding system design opportunity for clustered server applications. With their inherent resilience and automated failover, high-availability server clusters will still operate reliably with a single power supply in each server instead of dual power supplies. This streamlined system design promises to reduce both capital expenditures and operating costs, potentially saving thousands of dollars per rack. The problem is that dual rack PDUs can’t distribute redundant power to a single power supply. An alternative approach is to replace the dual PDUs with an automatic transfer switch (ATS) connected to a single PDU, but perfecting an ATS tha
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     Tripp Lite
By: Concur ENT     Published Date: May 11, 2018
VAT has been a valuable source of revenue for the UK Government since 1973. Yet, despite more than 40 years of getting used to calculating, paying and reclaiming VAT, businesses still struggle to adhere to HMRC guidelines. With support from SAP Concur, it doesn’t have to be this way. First, we offer an expense audit solution to check for fraud and non-compliance. Secondly, we work with tax specialists to help you comply with VAT regulations. Thirdly, we give you visibility and control over all aspects of your travel, expense and invoice spending. Crucially, we see VAT reclaim as an opportunity to reduce business costs and put money back in your budget.
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     Concur ENT
By: Hewlett Packard Enterprise     Published Date: May 11, 2018
With a hybrid IT approach, small and midsized businesses can leverage the greater control, faster access, and increased security that comes with on-premise, while taking advantage of the increased agility, reduced costs, and better flexibility that the cloud offers. In this report we’ll look at some of the challenges that smaller organizations face in building and managing IT, along with how some businesses are leveraging a hybrid cloud and on premise approach, gaining some significant benefits through this approach.
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     Hewlett Packard Enterprise
By: Hewlett Packard Enterprise     Published Date: May 11, 2018
The tipping point has arrived. Large enterprises are planning their next-generation datacenters around flash-based storage, and for good reason. Flash arrays provide read and write performance that is orders of magnitude faster than spinning media at a total cost of ownership that is on par with disk and will soon be lower. The benefits not only include improved application performance, but more consistent performance, lower latency, reduced storage footprint, streamlined storage administration, and lower operating costs. These advantages are too beneficial to your business to ignore. That’s why flash is becoming the standard for new storage investments.
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     Hewlett Packard Enterprise
By: Hewlett Packard Enterprise     Published Date: May 11, 2018
If your business is like most, you are grappling with data storage. In an annual Frost & Sullivan survey of IT decision-makers, storage growth has been listed among top data center challenges for the past five years.2 With businesses collecting, replicating, and storing exponentially more data than ever before, simply acquiring sufficient storage capacity is a problem. Even more challenging is that businesses expect more from their stored data. Data is now recognized as a precious corporate asset and competitive differentiator: spawning new business models, new revenue streams, greater intelligence, streamlined operations, and lower costs. Booming market trends such as Internet of Things and Big Data analytics are generating new opportunities faster than IT organizations can prepare for them.
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     Hewlett Packard Enterprise
By: Dell EMC     Published Date: May 09, 2018
Dell’s approach to PC Lifecycle management is designed to help customers make the change from IT maintenance to innovation all while controlling their PC infrastructure costs. With this eGuide IT professionals will learn how to deploy, secure, and support PCs with unparalleled efficiency leveraging Dell’s industry-leading hardware, services, and security solutions. Access the eGuide from Dell and Intel® and you will learn: • Why IT needs to take a different approach PC lifecycle management • The four critical stages of the PC lifecycle (Plan, Deploy, Manage, and Retire) • How to partner with Dell to strategically migrate to Windows 10 • What solutions can help in each phase to reduce costs and increase IT productivity • The latest security solutions to protect data and employees
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     Dell EMC
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