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By: Iron Mountain     Published Date: Aug 28, 2014
This white paper describes findings from the first major survey of information governance practices at healthcare organizations.
Tags : iron mountain, information governance practices, ahima, cohasset associates, healthcare benchmarking, healthcare it, information lifecycle practices, health information management
     Iron Mountain
By: Adobe     Published Date: Aug 22, 2013
Web Content Management is becoming the focal point for companies who wish to deliver a truly seamless multichannel customer experience. The strategic importance of WCM is increasingly referenced in analysts' reports such as Forrester, which stress the importance for companies to move beyond using a CMS as a means to simply manage content and strategically utilise it to create digital experiences. With that said, it is concerning that just 38% of this survey's respondents agree that their CMS facilitates a 'brand enhancing digital presence.' Download this report to learn more.
Tags : content management, customer experience management, web content management, content management systems, customer experience/engagement
     Adobe
By: SAP     Published Date: Dec 04, 2015
In May of 2015, CFO Research conducted a global survey of senior finance executives at large companies, seeking to better understand how finance leaders aspire to support business decision makers in the pursuit of value creation—and how leading-edge financial planning and business analysis capabilities factor into those aspirations. This report is based on 335 survey responses from senior finance executives at companies with more than US$500 million in annual revenues, representing a broad range of company segments.
Tags : financial planning and analysis, fp&a, finance leaders, business decision makers, business analysis capabilites
     SAP
By: Pega     Published Date: Apr 04, 2016
It is no secret banks are losing customers, and fast. A recent Finextra/Pegasystems survey pegs that 78% of banks have lost business in the last 12 months. The question is “Why?”. It all comes down to engaging with customers before, during and even after the sales process. Nearly all banks are struggling with the impact of client due diligence and KYC (know your customer) regulation on their onboarding processes, and are painfully aware that lack of speed, process visibility and repeat data requests are frustrating their corporate customers. The same holds true for service, where corporates are crying out for improvement, as well as omni-channel access and quick turnaround of service requests and inquiries. To stop the sales decline, banks need to begin doing all these things well. They will then be more competitive in the market as well as retain and win new business. Download this research study and gain a better understanding of how banks can better meet the needs of their customers
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     Pega
By: Dun & Bradstreet     Published Date: Mar 03, 2017
Complexity, globalization and digitalization are just some of the elements at play in the risk landscape—and data is becoming a core part of understanding and navigating risk. How do modern finance leaders view, navigate and manage enterprise risk with data? Dun & Bradstreet surveyed global finance leaders across industries and business types. Here are the top trends that emerged from the study: 1. The Enterprise Risk & Strategy Disconnect—Finance leaders are using data and managing risk programs, but over 65% of finance leaders say there’s missing link between risk and strategy. 2. The Risks of the Use and Misuse of Data—Up to 50% of the data used to manage modern risk is disconnected. Only 15% of leaders are confident about the quality of their data. 3. Risky Relationships—Only 20% of finance leaders say the data they use to manage risk is fully integrated and shared. Download the study to learn how finance leaders are approaching data and enterprise risk management
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     Dun & Bradstreet
By: LiveAction     Published Date: Jan 22, 2019
In December of 2018, Sirkin Research was commissioned by LiveAction to identify the top network challenges faced by enterprise-level organizations in complex, hybrid networks. The survey was sent to network and IT professionals predominantly in large mid-market and enterprise companies with at least 1000 employees. The results are based on perspectives from 204 survey respondents, and provide rich insights into the network performance challenges large organizations encounter daily.
Tags : network performance, hybrid networks, networking
     LiveAction
By: VMware     Published Date: Sep 12, 2019
Digital transformation, through innovative customer experiences, is shaping the way organizations compete. Yet beyond introducing new technologies, winning businesses are vying for the best talent, leading to a rise in improving the digital employee experience, according to a new global survey.
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     VMware
By: Oracle     Published Date: Feb 15, 2018
To succeed in today’s competitive reality, businesses need to free themselves from the limitations of legacy IT infrastructure. The days of purchasing hardware and maintaining massive data centers to run IT must come to an end. Managing and maintaining your infrastructure is simply too expensive. A recent Gartner survey found that more than 80 percent of CIOs consider Infrastructure as a Service (IaaS) to be a viable option and 10 percent of CIOs already consider it to be their default choice for infrastructure. Utilizing an infrastructure with an elastic, pay-as-you-go service model not only reduces costs and worries, but also frees IT organizations to innovate in ways that will enhance business growth.
Tags : iaas, business, legacy, infrastructure, oracle, organisations
     Oracle
By: Oracle     Published Date: Feb 16, 2018
To succeed in today’s competitive reality, businesses need to free themselves from the limitations of legacy IT infrastructure. The days of purchasing hardware and maintaining massive data centers to run IT must come to an end. Managing and maintaining your infrastructure is simply too expensive. A recent Gartner survey found that more than 80 percent of CIOs consider Infrastructure as a Service (IaaS) to be a viable option and 10 percent of CIOs already consider it to be their default choice for infrastructure. Utilizing an infrastructure with an elastic, pay-as-you-go service model not only reduces costs and worries, but also frees IT organizations to innovate in ways that will enhance business growth.
Tags : iaas, business, legacy, infrastructure, oracle, organisations
     Oracle
By: Avanade DACH     Published Date: Jan 08, 2019
To compete in today’s world, business leaders are placing increased demands on IT. Unfortunately, many IT departments are not able to deliver future innovation with their current infrastructure, applications and processes. To meet these demands, IT must digitally transform the enterprise through the adoption of cloud native practices, allowing them to both optimize and transform their existing infrastructure and applications. Recent Avanade research supports this thinking, finding that 88% of senior IT decision-makers believe that IT modernization is crucial to addressing the emerging requirements of the digital business1 . On the upside, those surveyed also indicated that by modernizing their IT infrastructures they expect to deliver real business results, such as boosting annual revenue by 14%, while at the same time reducing business operating costs by 13%1 . For many, this sounds like a winning strategy but what does it mean to adopt cloud native approaches, and how does it impact
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     Avanade  DACH
By: Akamai Technologies     Published Date: Apr 13, 2018
In September 2017, Akamai commissioned Forrester Consulting to examine how companies approach digital experience and digital security. A survey of over 350 IT executives around the world found that: Customer trust is at an all-time low and it’s hurting growth Executives are aware that customer trust is becoming critical to success Companies struggle to balance security with digital experience Failure to deliver on security impacts brand reputation, customer trust, and revenues This report, Drop A Pin At The Intersection Of Digital Experience And Security, shares insights into these findings and what sets top digital businesses apart.
Tags : digital, experience, security, executives, customer
     Akamai Technologies
By: Akamai Technologies     Published Date: Apr 25, 2018
In September 2017, Akamai commissioned Forrester Consulting to examine how companies approach digital experience and digital security. A survey of over 350 IT executives around the world found that: Customer trust is at an all-time low and it’s hurting growth Executives are aware that customer trust is becoming critical to success Companies struggle to balance security with digital experience Failure to deliver on security impacts brand reputation, customer trust, and revenues This report, Drop A Pin At The Intersection Of Digital Experience And Security, shares insights into these findings and what sets top digital businesses apart.
Tags : digital, experience, security, executives, customer
     Akamai Technologies
By: Cisco     Published Date: Apr 03, 2014
This Cisco Survey provides an important summary and analysis of worldwide results.
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     Cisco
By: Cisco     Published Date: Apr 04, 2014
This Cisco Survey provides an important summary and analysis of worldwide results.
Tags : cloud, service, research, cisco, global, impact survey, business enabler, adoption of new technology
     Cisco
By: Dell EMC     Published Date: May 09, 2019
In such a competitive business market, retaining the best talent is crucial. Knowing what makes them want to walk out the door is the first step in keeping them. The good news is that business leaders recognize the peril they face - and the need to do something about it. In a recent survey, 45% said they fear becoming obsolete in three to five years; 73% agree on the business need to prioritize technology, and 66% are planning to invest in IT infrastructure and digital skills leadership. However, investment without strategy is unlikely to succeed. Because innovation comes from people, investment must foster human creativity. Investment in technology that enables workers to address new challenges in new ways will give rise to new business initiatives, happier customers, and superior corporate financial performance. Download this whitepaper from Dell and Intel® to learn more.
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     Dell EMC
By: Oracle     Published Date: Aug 08, 2013
Oracle’s Global Customer Experience report surveyed more than 1,300 executives across 18 countries on the state of customer experience. This study, one of the largest of its type ever undertaken, yields crucial new insights on the challenges, strategies and lessons learned for succeeding in the customer experience era. Visit the Global Customer Experience Survey Microsite to read the complete research results or to use the CX Benchmarking tool to see where your organization stands.
Tags : oracle, global customer experience, cx benchmarking
     Oracle
By: Oracle     Published Date: Aug 15, 2013
Oracle’s Global Customer Experience report surveyed more than 1,300 executives across 18 countries on the state of customer experience. This study, one of the largest of its type ever undertaken, yields crucial new insights on the challenges, strategies and lessons learned for succeeding in the customer experience era. Visit the Global Customer Experience Survey Microsite to read the complete research results or to use the CX Benchmarking tool to see where your organization stands.
Tags : customer experiences, customer service, oracle, rightnow cloud, cloud, crm
     Oracle
By: HP Inc.     Published Date: Feb 03, 2016
An average of 30,000 new websites are identified as distributing malicious code to site visitors every day. According to a recent Spiceworks survey, IT professionals are relying mostly on software level security solutions. Download this whitepaper to learn how HP Elitebooks block and outsmart security threats.
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     HP Inc.
By: HP Inc.     Published Date: Feb 03, 2016
Almost every organization takes its desktop/laptop security seriously – but most simply rely on software-level solutions, missing out on a deeper level of protection. Are these traditional software solutions keeping data safe enough? Not according to a recent Spiceworks survey, in which only about half of IT professionals in the Americas feel like their current, software-level solutions are very effective. Where does your organization rank?
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     HP Inc.
By: Pega     Published Date: May 24, 2016
It is no secret banks are losing customers, and fast. A recent Finextra/Pegasystems survey pegs that 78% of banks have lost business in the last 12 months. The question is “Why?”. It all comes down to engaging with customers before, during and even after the sales process. Nearly all banks are struggling with the impact of client due diligence and KYC (know your customer) regulation on their onboarding processes, and are painfully aware that lack of speed, process visibility and repeat data requests are frustrating their corporate customers. The same holds true for service, where corporates are crying out for improvement, as well as omni-channel access and quick turnaround of service requests and inquiries. To stop the sales decline, banks need to begin doing all these things well. They will then be more competitive in the market as well as retain and win new business. Download this research study and gain a better understanding of how banks can better meet the needs of their customers
Tags : 
     Pega
By: Zendesk     Published Date: Jan 03, 2019
To successfully meet customer demands for more immediate, personalized attention, companies are leveraging new technologies that go beyond traditional voice and email. By implementing such channels as live chat, social media, mobile apps, SMS/text messages, self-help solutions, and more, companies can now be ready wherever and however the customer wants. The following report, sponsored by Zendesk, is based on an online survey of 1,044 U.S. consumers who have received online or phone customer service. The research goal was to better understand present customer expectations and to quantify the impact of customer service on business results. Questions were asked about past experiences with customer service, as well as preferences and opinions. Certain questions were repeated from a similar 2013 survey to enable trend analysis.
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     Zendesk
By: Juniper Networks     Published Date: May 04, 2018
PwC surveyed 235 IT leaders and interviewed another 35 from large, medium, and small enterprises to understand the buying decisions of IT leaders, across a wide variety of networking components (i.e., switches, SDN, and infrastructure monitoring solutions) within the data center. This report highlights the survey and interview insights to help Enterprise IT leaders understand the trends and implications of multi cloud environments.
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     Juniper Networks
By: Silver Peak     Published Date: Aug 18, 2016
Silver Peak in conjunction with IDG Connect conducted an official survey of 160 mid-market and enterprise companies to determine the true adoption of Software Defined WANs (SD-WAN).
Tags : sd-wan, software defined wans, broadband sd-wan, cloud, security, agility
     Silver Peak
By: Adobe     Published Date: Jul 09, 2014
The 2014 Digital Trends report from Econsultancy and Adobe is based on a global survey of more than 2,500 marketers and internet professionals carried out at the end of 2013.
Tags : digital trends 2014, digital trends report, adobe digital trends, emerging marketing, business intelligence, market research
     Adobe
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