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By: KPMG     Published Date: Jul 11, 2018
Despite multi-billions of investment, only a small number of UK firms succeed in making customer experience a source of value. How can you join them and get CX investments flowing through to your bottom line? Read this report to understand: • how CX leaders are reappraising organisational structures to get closer to the customer • what four key principles they follow to build a connected customer experience • how they are using events in customers’ lives to drive innovation and set new standards in customer experience • how the connections enabled by CX platforms work as a springboard for success.
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     KPMG
By: Lenovo     Published Date: Jul 10, 2018
The risk of cyber attacks and the cost of failure are increasing. Penalties associated with failure are only going to increase. And these challenges are compounded by increasing collaboration, use of cloud-based solutions, and an increasingly mobile workforce. Join experts from Forrester, Lenovo and Microsoft as they explore Forrester’s newly updated Zero Trust Extended framework. Then Lenovo covers how the four core components of its Data, Identity, Online and Device (DIODe) approach can minimize risk to data and critical IT. By taking these important steps toward a full Zero Trust Extended framework, you can: Protect the business from advanced threats Reduce the impact of breaches Easily support new business and operating models Rise to the challenge of evolving regulations like FISMA, HIPPA, PCI and GDPR
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     Lenovo
By: Cylance     Published Date: Jul 02, 2018
Cylance commissioned AV-TEST to perform an advanced threat prevention test of enterprise endpoint protection software. The testing methodology was jointly developed to provide additive testing to the commodity antivirus protection tests currently produced by AV-TEST. CylancePROTECT® was tested against five competitor endpoint products from Kaspersky, McAfee, Sophos, Symantec, and Trend Micro. The tests were performed in December 2016 and January 2017. This report contains the results of four test cases. The primary goal was to show the detection and prevention capabilities of new and unknown malicious executables. Read more in the AV-TEST report.
Tags : cyber, threat, protection, av-test, cylance
     Cylance
By: IBM     Published Date: Jun 05, 2018
Keeping up with ever changing contract management work is challenging. Governing legal and procurement content is written by thousands of people and applied to hundreds of situations. To stay compliant, organizations employ knowledgeable professionals to analyze every sentence to determine the changes that need to be made to company contracts. The manual process of sifting through these dense, complicated documents is inefficient and prone to error. Watson Compare and Comply is trained on contract specific knowledge and classifications and can streamline contract workflows through semantic understanding. Join Director of Watson Offering Management, Adam Orentrichler, and Chief Data Scientist of SAP Ariba, David Herman, as they discuss how Watson can transform the way your company manages contract governance.
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     IBM
By: IBM     Published Date: Aug 01, 2018
Inefficient contracting can cause firms to lose up to 40% of a deal’s value--but contracting doesn't have to be inefficient anymore. Watson can help your procurement teams dramatically cut the time they spend manually reading through, highlighting and comparing dense contracts--all while increasing the accuracy of their work. Join IBM Watson and client experts as they share how easy it is to start applying artificial intelligence to streamline contract reviews and improve accuracy. Get started today ... and in as little as six weeks, your contract governance teams can be implementing a transformative AI-solution.
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     IBM
By: Akamai Technologies     Published Date: May 08, 2017
The Games industry is growing at break-neck speed, surpassing growth rates of the Entertainment industry as a whole. Many Games industry players are joining the race to win-over the coveted online games audience. Developing new games that not only draw in audiences, but also keep them engaged is an on-going challenge. Recently we solicited feedback from more than 150 Akamai global games customers to gain industry insights into the challenges and opportunities their faced with each day. We would like to share their responses with you.
Tags : akamai, gaming, audience engagement, game industry, customer feedback
     Akamai Technologies
By: BlackLine     Published Date: Aug 06, 2018
When did reconciliations become a living nightmare? Demanding deadlines. Strict requirements for review and supporting documentation. Endless piles of reconciliations to approve?that were due yesterday. Reconciliations are one of the most labor-intensive, yet critical controls processes within any organisation. Even the smallest mistake can compromise the integrity of your balance sheet and create discrepancies in your financial close. There is a simpler way to perform your reconciliation process that allows you to focus on analysis, risk mitigation, and exception handling. Join us for this webinar to find out what this is. You will learn how to: Automate daily reconciliations for continuous control and validation Gain better visibility into the quality, accuracy, and timeliness of a reconciliation Develop a seamless and streamlined workflow for preparation, approval, and review
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     BlackLine
By: DocuSign     Published Date: Feb 13, 2017
Join us as we begin with a profile of real world customers from a wide range of industries who are closing more deals faster using Salesforce and DocuSign.
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     DocuSign
By: Oracle     Published Date: Oct 20, 2017
With cloud, mobile and all the new tools & frameworks that come with them, application development has never been so easy – or so hard. Join leading application development expert Mark Driver of Gartner as he answers your most pressing questions, including: What is the impact of lightweight and scripting applications traditional IT process? How has app development changed with the rise of cloud computing? How has mobile development changed expectations of developers and the apps they build?
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     Oracle
By: Amazon Web Services     Published Date: Dec 15, 2017
Healthcare and Life Sciences organizations are using data to generate knowledge that helps them provide better patient care, enhances biopharma research and development, and streamlines operations across the product innovation and care delivery continuum. Next-Gen business intelligence (BI) solutions can help organizations reduce time-to-insight by aggregating and analyzing structured and unstructured data sets in real or near-real time. AWS and AWS Partner Network (APN) Partners offer technology solutions to help you gain data-driven insights to improve care, fuel innovation, and enhance business performance. In this webinar, you’ll hear from APN Partners Deloitte and hc1.com about their solutions, built on AWS, that enable Next-Gen BI in Healthcare and Life Sciences. Join this webinar to learn: How Healthcare and Life Sciences organizations are using cloud-based analytics to fuel innovation in patient care and biopharmaceutical product development. How AWS supports BI solutions f
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     Amazon Web Services
By: Gigamon     Published Date: Oct 25, 2017
Read the Joint Solution Brief Accelerate Threat Detection and Response to learn how Gigamon helps Splunk Enterprise users effectively analyze and remediate network security threats. Benefits include enhanced visibility and deeper, faster security analytics from precise, targeted network metadata generated from the traffic flowing in your network. Also learn how automation of common security tasks, across the Gigamon platform and third-party security tools, from within the Splunk platform helps increase analyst efficiency and reduce errors.
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     Gigamon
By: Riverbed     Published Date: Jan 25, 2018
"When apps run efficiently, employees are more likely to use them.” The promise of unified communications (UC) is that it is supposed to increase efficiencies and make internal operations more seamless. But that only happens when it’s working properly. According to Robin Gareiss, president and founder of Nemertes Research, “Companies devote 33% more IT staff to managing IP telephony and 31% more to UC when they don’t use monitoring tools. The tools are instrumental to identifying, isolating, and resolving performance issues—and preventing them from happening again. When apps run efficiently, employees are more likely to use them.” That’s one reason 36% more people actually use UC in large companies that use monitoring tools. Join Robin Gareiss, president and founder, Nemertes Research and David Roberts, director of product management, Riverbed, as they explore the different approaches to monitoring UC—network probes vs endpoint telemetry—and why taking a combined approach helps you
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     Riverbed
By: Dome9     Published Date: Apr 25, 2018
As of May 2017, according to a report from The Depository Trust & Clearing Corporation (DTCC), which provides financial transaction and data processing services for the global financial industry, cloud computing has reached a tipping point1. Today, financial services companies can benefit from the capabilities and cost efficiencies of the cloud. In October of 2016, the Federal Deposit Insurance Corporation (FDIC), the Office of the Comptroller of Currency (OCC) and the Federal Reserve Board (FRB) jointly announced enhanced cyber risk management standards for financial institutions in an Advanced Notice of Proposed Rulemaking (ANPR)2. These proposed standards for enhanced cybersecurity are aimed at protecting the entire financial system, not just the institution. To meet these new standards, financial institutions will require the right cloud-based network security platform for comprehensive security management, verifiable compliance and governance and active protection of customer data
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     Dome9
By: TigerConnect     Published Date: Aug 15, 2018
By now you’ve seen The Joint Commission’s often-quoted statistic that nearly 80% of serious medical errors involve miscommunication during the handoff between providers and care settings. Statistics are compelling, but here’s what that actually looks like in health systems throughout the country: A patient waits almost 18 hours for a pneumonia diagnosis because no one told the pulmonologist that the patient had in factarrived to the floor for assessment. A heart patient’s medication dosages were not communicated to the home help agency, the patient reverts to the old medication dosages after discharge is readmitted to the hospital. Following a knee replacement, a patient is inadvertently discharged to a skilled nursing facility that is not equipped to handle the customized rehab program prescribed by the orthopedic surgeon. The patient does not completely regain full mobility.
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     TigerConnect
By: Dell EMC     Published Date: Nov 13, 2015
Join us to learn how to radically reduce complexity, increase agility, and better prepare your business to meet tomorrow’s challenges with Dell converged, future-ready solution technology. Stay agile and move faster than the competition with Dell Datacenter solutions.
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     Dell EMC
By: Dell EMC     Published Date: Feb 23, 2017
Want to join your peers in database storage nirvana? Learn how many organizations have benefited from the Dell EMC All-Flash portfolio, powered by Intel® Xeon® processors—and how it can help you can solve the most common database storage challenges: Time-to-market, consolidation, and complexity.
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     Dell EMC
By: Akamai Technologies     Published Date: May 08, 2017
This paper, which has been jointly developed by Akamai and Wuaki.tv — an OTT service provider — covers the importance of satisfying viewer expectations for a broadcast-quality experience by quickly and reliably streaming video online. It explains why it is challenging to do so and outlines best practices for online video delivery. It also explores the option of splitting traffic across multiple content delivery networks (CDNs) versus tightly integrating video player technology with a single CDN in order to improve online video delivery in a strategic manner. Finally, the paper shows how Wuaki.tv chose the latter option and boosted customer retention, customer referrals, and revenues as a result.
Tags : content delivery, online video delivery, broadcast quality, viewer expectations, video streaming
     Akamai Technologies
By: join.me     Published Date: Jan 06, 2015
This White Paper provides information on how to avoid technology frustrations that sap productivity.
Tags : online meetings, business online meetings, how to improve online meetings, online conferences
     join.me
By: join.me     Published Date: Jan 06, 2015
This paper confirms a changing mix in how Businesses demand web conferencing solutions that are built for modern employees, and a new, more agile and connected workforce.
Tags : death of the web conference, demands on web conferencing solutions, conferencing tools, modern conferencing tools, conferencing solutions, meetings, communication, collaboration
     join.me
By: ServiceNow     Published Date: Oct 18, 2013
To reach the customers of IT services, you have to abandon long-entrenched models of IT thinking & replace them with a customer-focused model that focuses on value, experience & context. Join the webinar to understand the issues internal customers face with IT, & see how IT can evolve from being the department of no to the department of now.
Tags : servicenow, enterprise it, service automation, applications, webinar, customer relationships, perception of it, change management
     ServiceNow
By: Dell     Published Date: Feb 07, 2018
How can IT put PCs in the hands of their users without draining staff time and resources? IDC has put forth a deployment optimization model to help IT organizations understand how to deploy systems in less time, with fewer resources, and with better results. The model provides plenty for IT professionals to think about, including the wisdom of leaving some or all of the tasks to deployment experts who deploy PCs all day, every day. Join this on demand webcast today to learn about IDC’s view of the PC market, where it is headed, and best practices associated with their deployment optimization model. Speakers: • Rob Brothers, IDC, Program Vice President, Software and Hardware Support and Deployment Services • Jason Christensen, Dell EMC, Product Manager Intel Inside®. Powerful Productivity Outside. Intel and the Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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     Dell
By: Oracle     Published Date: Aug 08, 2013
Social media is transforming customer care and should be considered a strategic vehicle for delivering excellent customer experiences. A majority of social conversations are ‘noise’, however, there are topics that are relevant to different parts of the organization. When the topic is customer-service-related, most organizations are ill-equipped to deliver the level of support needed resulting in a splintered, disjointed customer experience. Get your free copy of “Customer Care in a Social World” whitepaper where you will learn: • Three qualifications needed for a social-enabled contact center • To identify the stage of social-enablement for your contact center
Tags : customer care, social world, oracle, crm, social media
     Oracle
By: Oracle     Published Date: Aug 15, 2013
Social media is transforming customer care and should be considered a strategic vehicle for delivering excellent customer experiences. A majority of social conversations are ‘noise’, however, there are topics that are relevant to different parts of the organization. When the topic is customer-service-related, most organizations are ill-equipped to deliver the level of support needed resulting in a splintered, disjointed customer experience. Get your free copy of “Customer Care in a Social World” whitepaper where you will learn: • Three qualifications needed for a social-enabled contact center • To identify the stage of social-enablement for your contact center
Tags : customer care, social world, oracle, crm, social media
     Oracle
By: Adobe     Published Date: May 13, 2015
Forbes and Forrester conducted a joint survey of 303 marketing and IT leaders that assesses the maturity of marketing and IT partnerships and how those relationships have evolved since our first version of this study in 2011. The results show some progress in taking action on items that require joint attention,but the devil is in the details, particularly around leadership and domain expertise.
Tags : cmo and cio relationship, marketing technology in practice, marketing partnerships survey, marketing collaboration, emerging marketing, advertising agencies, content management systems, marketing software
     Adobe
By: join.me     Published Date: Jul 10, 2015
This e-book examines the five practices that you can implement today to ensure meeting or exceeding your sales goals in 2015.
Tags : optimize sales revenue, how to exceed your sales goals, virtual sales, virtual selling, sales processes, social selling, sales revenues, social media
     join.me
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