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By: Epicor     Published Date: Oct 29, 2018
Times are changing. Consumer’s attitudes towards gardening have changed dramatically in recent years. The garden and landscape industries are still powerful draws, but competition for consumers’ attention is fierce-successful garden retail centers must adjust to these changing times. In this whitepaper, written by retail garden and hardware industry expert Ian Baldwin, explains the importance of customer loyalty by understanding and adapting to the new ways customers shop by matching the in-store experience to today’s buyers’ needs. View this whitepaper written by industry expert to learn how to create the best shopping experience for your lawn and garden customers.
Tags : customer loyalty, customer engagement, garden retail, garden center customers, customer loyalty, customer satisfaction, online merchandising
     Epicor
By: HP     Published Date: Nov 05, 2014
The old model of IT involved deploying more of everything just to keep up with demands. However, IT departments that are able to deliver solutions for business needs and support business goals have moved beyond managing siloed systems. Adopting a more efficient model of IT service and systems is the key to freeing IT to improve business operations. Reaching that level of efficiency through “do-it-yourself” efforts requires an immense amount of time and expense up front. What if someone has already pre-engineered, pre-tested, and optimized a perfect solution for your IT needs? See the difference a converged system can make. Download this whitepaper now.
Tags : frost and sullivan, business value, it optimization, converged systems, it organization, virtualization, application availability, data center
     HP
By: Actiance, Inc.     Published Date: Jan 15, 2015
Government and public sector agencies are just beginning to realize how social networks can improve business results. With access to real-time communication, collaboration, and social networking platforms, agencies can improve internal process efficiencies that help them provide better services to their constituents. But first, these agencies have to consider regulatory requirements like the Freedom of Information Act (FOIA) which require compliant use of these networks and the content people create on them. Read this paper to gain an understanding of: What the regulatory landscape of the public sector looks like What concerns you should be aware of from a legal perspective
Tags : electronic communications, public sector, social networking platforms, compliance, real-time communication
     Actiance, Inc.
By: Salesforce     Published Date: Nov 09, 2018
The pillars that are driving a superior customer service experience are changing. It used to be that just answering a customer’s question correctly and in a somewhat timely manner would cut it — but in 2016 that’s not so. Your customers carry more devices, and are more connected, informed and empowered. Today’s ultra-smart customer demands connected, seamless interactions, experiences where they can choose the service that best suits their needs and consistently offers personalized journeys across all devices. More often than not, the future of business success often depends on whether companies can deliver on those expectations.
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     Salesforce
By: Staples     Published Date: May 24, 2016
Your company wouldn’t be the same without the right IT strategy. You know it, and they know it. Protecting your infrastructure from failure should be a top priority — not just to prevent catastrophes, but to keep IT driving the business forward. Download the white paper Driving Efficiency and Savings with IT Asset Lifecycle Management to learn how to keep your uptime up and your downtime down.
Tags : it asset lifecycle management, asset failure
     Staples
By: Staples     Published Date: Jan 26, 2018
As a Staples Business Advantage® customer, exclusive content is just one of the perks you can access any time. In this white paper, you’ll uncover the benefits of managed print services (MPS), including how to reduce costs and ensure your documents don’t end up in the wrong hands.
Tags : print services, security, mps, staples, managed print services
     Staples
By: Staples     Published Date: Jan 26, 2018
As a Staples Business Advantage® customer, exclusive content is just one of the perks you can access any time. In this white paper, you’ll learn how to evaluate your current state and how to reach your goal, from security and infrastructure to staffing and budget.
Tags : infrastructure, staffing, budget
     Staples
By: Staples     Published Date: Oct 24, 2018
As a Staples Business Advantage® customer, exclusive content is just one of the perks you can access any time. In this webinar, security expert, Ron Chestang of HP, and Michael Mayberry of Staples Business Advantage, discuss the rise of IoT, how to mitigate risk and the hidden costs of securing your network.
Tags : iot, security, security challenges, governance, network security
     Staples
By: Staples     Published Date: Jan 26, 2018
As a Staples Business Advantage® customer, exclusive content is just one of the perks you can access any time. In this white paper, we’ll explain how everything can come as a service (XaaS), even the devices used to access your network (DaaS). Learn why this should be your company’s ultimate goal.
Tags : daas, xaas, it services
     Staples
By: Staples     Published Date: Jan 26, 2018
As a Staples Business Advantage® customer, exclusive content is just one of the perks you can access any time. Does your IT vendor go above and beyond? Check out the 12 qualities of a true technology partner with this quick checklist.
Tags : technology partner, it vendor
     Staples
By: Staples     Published Date: Jan 29, 2018
As a Staples Business Advantage® customer, exclusive content is just one of the perks you can access any time. In this infographic, we break down the seven essential qualities that define a shipping products partner, from selection to customer service and thousands of satisfied customers. See if you need to make a switch.
Tags : shipping, shipping partner, staples business advantage
     Staples
By: Staples     Published Date: Jan 29, 2018
As a Staples Business Advantage® customer, exclusive content is just one of the perks you can access any time. In this white paper, industrial shipping expert Dave Fromm looks at how the industry has transformed over the last 20 years and how to save money, warehousing space and more. Get your copy today.
Tags : industrial shipping, staples business advantage, warehousing
     Staples
By: Staples     Published Date: Jan 29, 2018
As a Staples Business Advantage® customer, exclusive content is just one of the perks you can access any time. In this white paper, we’ll share five ways you can create efficiencies and cut costs in the short and long term. For instance, vendors who aren’t looking for better efficiencies aren’t looking out for you. Get your copy today.
Tags : shipping, efficiency, staples business advantage
     Staples
By: Staples     Published Date: Dec 17, 2018
As a Staples Business Advantage® customer, exclusive content is just one of the perks you can access any time. In this white paper, we’ll explain how everything can come as a service (XaaS), even the devices used to access your network (DaaS). Learn why this should be your company’s ultimate goal.
Tags : 
     Staples
By: Staples     Published Date: Dec 17, 2018
As a Staples Business Advantage® customer, exclusive content is just one of the perks you can access any time. Does your IT vendor go above and beyond? Check out the 12 qualities of a true technology partner with this quick checklist
Tags : 
     Staples
By: Staples     Published Date: Dec 17, 2018
As a Staples Business Advantage® customer, exclusive content is just one of the perks you can access any time. In this white paper, you’ll learn how to evaluate your current state and how to reach your goal, from security and infrastructure to staffing and budget.
Tags : 
     Staples
By: Staples     Published Date: Dec 17, 2018
As a Staples Business Advantage® customer, exclusive content is just one of the perks you can access any time. In this white paper, you’ll uncover the benefits of managed print services (MPS), including how to reduce costs and ensure your documents don’t end up in the wrong hands.
Tags : 
     Staples
By: Staples     Published Date: Feb 07, 2019
As a Staples Business Advantage® customer, exclusive content is just one of the perks you can access any time. In this webinar, security expert, Ron Chestang of HP, and Michael Mayberry of Staples Business Advantage, discuss the rise of IoT, how to mitigate risk and the hidden costs of securing your network.
Tags : 
     Staples
By: Genesys     Published Date: Jun 13, 2018
In today’s digital world, the messaging and texting that have become a prominent part of most people’s lives are a form of asynchronous messaging. These are a simple, convenient method of communication for people on the go, with varied time in response based upon intrigue and urgency. Asynchronous messaging has become so ingrained in consumers’ lives, an expectation has evolved that businesses should be able resolve issues just as quickly and easily, and on the customer’s timetable. To keep up with consumer expectations and offer differentiated customer experiences, there is a strong case for implementing capabilities where messages can be fielded by bots using artificial intelligence, with a human touch through skilled representatives, or a combination of both within the same conversation, without losing context. Download this white paper to learn about: • 6 benefits to asynchronous messaging in B2C customer experience and operations • Incorporating asynchronous messaging into your u
Tags : customer service, operations, asynchronous, messaging, customer expectations
     Genesys
By: Dassault Systèmes     Published Date: May 09, 2018
Tight schedules, cost challenges and lack of visibility can strain relationships in the Architecture, Engineering and Construction (AEC) market. As new technologies raise owner expectations, you need to respond rapidly to customer needs with on-target solutions. You need to know how to anticipate and exceed owners’ expectations. You need to deliver on multiple fronts, including: • Be a partner not just a supplier: Owners are looking for irreplaceable partners who transparently deliver value. • Achieve more predictable outcomes: Partnerships build from developing plans, mitigating risks and delivering. • Deliver on time and on budget: Firms must meet expectations precisely and avoid costly waste and delays. • Be involved from day one: Owners now expect visibility and involvement across the project. • Deliver something unexpected: AEC firms need to deliver unique, surprising solutions. Download your targeted industry analysis to learn more.
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     Dassault Systèmes
By: Cisco and NVIDIA Corporation     Published Date: May 06, 2019
IT organizations are no longer just a business support function and cost center—they are expected to drive business as part of the core corporate strategy. Adding to this, IT landscapes continue to increase in complexity, complicating management and innovation. Digital transformation helps IT adapt to these changes. Building a hybrid or multi-cloud IT environment can help you transform successfully. An effective cloud environment can provide: • Improved infrastructure management and flexibility • More time for IT to focus on strategic projects rather than manage data centers. • Better IT cost management In fact, 49% of companies cite “modernized IT infrastructure and technologies with increased agility, flexibility, manageability, and security” as a digital initiative on their long-term roadmap.
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     Cisco and NVIDIA Corporation
By: Cisco and NVIDIA Corporation     Published Date: Jun 19, 2019
WE LIVE IN A WORLD WHERE WORK IS NO LONGER A PLACE WHERE YOU GO. It’s what you do — a dynamic activity that people expect to accomplish anywhere, anytime, on any device. Supporting today’s workforce requires a digital platform that empowers productivity and ensures security and management at scale everywhere: on site, on the road, or in the cloud. According to IDC, by 2020, mobile workers will account for 72 percent of the U.S. workforce. And they won’t be just checking email. These workers want to be productive 24/7. That means access to data, documents, and corporate apps anywhere, anytime, on any device. Enterprises, however, are struggling to allow more workers to use additional devices from a multitude of locations.
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     Cisco and NVIDIA Corporation
By: HireVue     Published Date: May 01, 2019
MOST HIRING IN THE 21ST CENTURY IS JUST A DIGITALIZATION OF HOW I T ’ S A LWAYS BEEN DONE With new technology, you can fundamentally reengineer it to be faster, more accurate, and more inclusive of underrepresented groups. This white paper will show you how world-class recruiting departments are seeing drastic improvement in time to hire, better quality hires, and increases in new hire diversity. They’re reimagining hiring so the interview is at the beginning of the hiring process.
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     HireVue
By: DocStar     Published Date: Jun 11, 2018
You arrive at the office and watch helplessly as your AP processing team tries to avoid an avalanche of paper invoices while simultaneously juggling non-stop vendor service calls. The phones are ringing off the hook and the sound and sight of inefficiency is maddening—no one is happy. You try to move, but can’t. Thankfully you wake up and realize it was just a dream. Wiping the drool from your cheek, you resolve to update your own AP process before it’s too late. This scenario is a familiar recurring nightmare shared by many Accounts Payable Managers, Controllers and CFOs—and for good reason. Without scalable AP and invoice processing, your business cannot flourish or reach maximum potential. In this eBook, we’ll show you how integrating your AP processing with your accounting software will help you save time and money, allowing you and your team to focus on your customers and your business.
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     DocStar
By: Qualtrics     Published Date: Oct 02, 2018
Customer journey mapping is a major component of any customer experience program. Of course, a key part of mapping the customer experience includes identifying key moments of truth or moments of consumer brand interaction that shape brand perception and loyalty. In the digital age, many key moments of truth for your customers are happening online. This means that more and more of your consumers, brand perceptions and attitudes will be based on purely digital interactions (in-app, website, wearable tech, etc.). This has made understanding your customers’ digital interactions an essential part of any customer experience program. “It has been said that VOC programs without a web presence engage only 2% to 10% of those who interact with their website” (marketing sherpa). As we move into the future, this trend will continue. We know that mobile is an inherent part of today’s digital experience. Global mobile and tablet internet usage just exceeded desktop use for the first time (GS StatCoun
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     Qualtrics
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