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By: Qualtrics     Published Date: Oct 02, 2018
Customer journey mapping is a major component of any customer experience program. Of course, a key part of mapping the customer experience includes identifying key moments of truth or moments of consumer brand interaction that shape brand perception and loyalty. In the digital age, many key moments of truth for your customers are happening online. This means that more and more of your consumers, brand perceptions and attitudes will be based on purely digital interactions (in-app, website, wearable tech, etc.). This has made understanding your customers’ digital interactions an essential part of any customer experience program. “It has been said that VOC programs without a web presence engage only 2% to 10% of those who interact with their website” (marketing sherpa). As we move into the future, this trend will continue. We know that mobile is an inherent part of today’s digital experience. Global mobile and tablet internet usage just exceeded desktop use for the first time (GS StatCoun
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     Qualtrics
By: TIBCO Software     Published Date: Sep 12, 2018
The Internet of Things (IoT) didn’t just connect everything everywhere; It laid the groundwork for the next industrial revolution. Connected devices sending data was only one achievement of the IoT—but one that helped solve the problem of data spread across countless silos that was not collected because it was too voluminous and/or too expensive to analyze. Now, with advances in cloud computing and analytics, cheaper and more scalable factory solutions are available. This, in combination with the cost and size of sensors continuously being reduced, supplies the other achievement: the possibility for every organization to digitally transform. Using a Smart Factory system, all relevant data is aggregated, analyzed, and acted upon. Sensors, devices, people, and processes are part of a connected ecosystem providing: • Reduced downtime • Minimized surplus and defects • Deep insights • End-to-end real-time visibility
Tags : internet of things, connected ecosystem, big data, operations monitoring, process control, analytical techniques
     TIBCO Software
By: TIBCO Software     Published Date: May 20, 2019
The biggest headache for most payment operations teams is cost control — and a large part of it comes from fraud management: Investigation teams waste large amounts of time just assembling the data needed to make decisions. Detection engines are always playing catchup with the latest fraud patterns. Ever changing regulations increase the time and cost required to reach compliance and meet audit standards. Given their scope and impact, replacing core fraud systems is not an option for most firms. But instead of replacing them, you can improve the investigative process with augmented investigation, and improve the detection process by enhancing current systems. This whitepaper describes three ways financial services firms can use TIBCO solutions to lower the cost of investigations through faster results, reduce fraud losses through better detection, and simplify audit and regulatory compliance through centralized access to information.
Tags : compliance, audit, fraud, data, detection, transactions, investigation, cost
     TIBCO Software
By: Solidcore     Published Date: Jan 07, 2008
New report issued by Fortrex, Emagined Security and Solidcore reveals the cost of PCI compliance is justified. Fortrex, in conjunction with Solidcore and Emagined Security have compiled a PCI compliance report that reveals the cost of a breach can easily be 20 times the cost of PCI compliance, more than justifying the up-front investment.
Tags : pci, pci dss, pci compliance, compliance, payment card, credit card, data protection, data security
     Solidcore
By: Enterprise Mobile     Published Date: Sep 23, 2013
Gone are the days when mobility involved simply choosing a standardized device. Today, Enterprise IT leaders have to think about not just devices, but apps, data, storage, management (of devices, apps, content, and telecom expenses), security, and support. If you don’t consider your overall business goals as you develop and refine your mobility strategy, you risk investing in mobile technology for mobility’s sake alone. Smart decisions make it easier to adapt over time while keeping a lid on costs. Skyrocketing mobility costs are a common fear for organizations, but careful planning will help keep your mobility spend safely earthbound.
Tags : mobility-as-a service, managed mobility services, byod, bring-your-own-device, enterprise mobile, mobility, mobility planning, enterprise mobility
     Enterprise Mobile
By: Aruba Networks     Published Date: Nov 15, 2013
Whether you are an early adopter who has already started planning, or like several organizations, unsure of your next step, the following guidelines will help you prepare and plan for a successful migration to an 802.11ac WLAN.
Tags : just media, aruba networks, emea, audit infrastructure, migrate to 802.11ac, hardware replacement, gigabit wifi, optimize to leverage
     Aruba Networks
By: Aruba Networks     Published Date: Nov 15, 2013
Le standard de transmission 802.11ac est en passe de devenir la norme du Wifi nouvelle génération. La vitesse gigabit et l’amélioration des capacités et de la fiabilité offertes par le standard 802.11ac aux réseaux LAN sans fil (WLAN) se révèlent être d’inestimables atouts face à la croissance rapide du nombre d’utilisateurs, d’appareils et d’applications mobiles. Que vous soyez un adepte précoce ayant déjà commencé à tout planifier ou, comme bon nombre d’entreprises, encore hésitant concernant la marche à suivre, n’hésitez pas à télécharger ce guide en cinq étapes qui vous aidera à préparer et à planifier une migration réussie vers un réseau WLAN 802.11ac.
Tags : just media, aruba networks, emea, audit infrastructure, migrate to 802.11ac, hardware replacement, gigabit wifi, optimize to leverage
     Aruba Networks
By: Aruba Networks     Published Date: Nov 15, 2013
802.11ac ist auf dem besten Weg der neue Standard für Next-Generation Wi-Fi zu werden. Dieser neue 802.11ac Standard für Wireless LANs (WLANs) gewährleistet Gigabit-Geschwindigkeit, verbesserte Leistung und erhöhte Zuverlässigkeit und deckt damit alle Anforderungen ab, die durch die stetig steigende Zahl an mobilen Usern und mobilen Geräten sowie die verstärkte Nutzung von mobilen Applikationen entstehen. Ob Sie ein Early Adopter sind und bereits angefangen haben zu planen oder wie viele Unternehmen noch abwarten, laden Sie sich unsere Anleitung herunter und Sie erfahren, wie Sie in nur fünf Schritten ein 802.11ac WLAN aufsetzen können.
Tags : just media, aruba networks, emea, audit infrastructure, migrate to 802.11ac, hardware replacement, gigabit wifi, optimize to leverage
     Aruba Networks
By: Aruba Networks     Published Date: Nov 15, 2013
802.11ac va por buen camino para convertirse en el modelo para la próxima generación de Wi-Fi. La velocidad de transmisión de gigabits, su capacidad mejorada y la fiabilidad que proporciona 802.11ac a las redes inalámbricas LAN son amplificadas ya que el número de usuarios de móviles y dispositivos, así como el uso de aplicaciones continúan creciendo a gran velocidad. Tanto como si usted es uno de los primeros que ya han empezado a planificarse como si, al igual que les sucede a diversas organizaciones, no está seguro de qué es lo siguiente que debe hacer, descárguese esta guía en cinco pasos que le ayudará a prepararse y planificar una migración exitosa a WLAN 802.11ac.
Tags : just media, aruba networks, emea, audit infrastructure, migrate to 802.11ac, hardware replacement, gigabit wifi, optimize to leverage
     Aruba Networks
By: Aruba Networks     Published Date: Nov 15, 2013
L'802.11ac è sulla buona strada per diventare lo standard del Wi-Fi di nuova generazione. La velocità in gigabit, le migliori capacità e l'affidabilità che l'802.11ac conferisce alle reti LAN senza filo (WLAN) sono amplificate, mentre cresce a vista d'occhio l'utilizzo da parte di utenti, applicazioni e dispositivi. Sia che siate dei precursori che hanno già iniziato a pianificare o, come molte aziende, siate incerti sul da farsi, scaricando questa guida in cinque fasi potrete prepararvi e pianificare la corretta migrazione verso una rete WLAN da 802.11ac.
Tags : just media, aruba networks, emea, audit infrastructure, migrate to 802.11ac, hardware replacement, gigabit wifi, optimize to leverage
     Aruba Networks
By: Tripp Lite     Published Date: Jun 28, 2018
When you’re designing a data center, server room or network closet, deciding which racks to deploy and how to configure them should be at the top of your list. Just like building a house, the surface details may steal the spotlight, but it’s the quality of the underlying foundation that makes the difference between success and frustration. Racks organize IT equipment, such as servers and network switches, into standardized assemblies that make efficient use of space and other resources. Depending on the options you choose, they can also improve power protection, cooling, cable management, device management, physical security, mobility, ease of installation and protection from harsh environmental conditions. Choosing the right racks and configuring them to match your needs will ensure that your IT equipment operates reliably and efficiently, saving your organization from costly downtime and other needless expenses.
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     Tripp Lite
By: Box     Published Date: Jun 11, 2014
The old world of collaboration—desktops, wired network connections, virtual private networks, and clunky software—has given way to a new world of collaboration. Today’s generation of mobile devices, wireless technologies, and cloud capabilities has had an inexorable and fundamental impact on how people work together and share information. Collaboration is now device- and network-agnostic. It’s not just about being able to work anywhere and anytime, it’s about being able to connect to any document at any time. Read this CIO white paper to learn how to bridge the gap in the modern world.
Tags : box, collaboration, desktops, wired networks, virtual private networks, mobile devices, wireless technologies
     Box
By: AWS     Published Date: Nov 15, 2018
"Getting the right analytics, quickly and easily, is important to help grow your organization. But analytics isn’t just about collecting and exploring data. The truly important step resides in converting this data into actionable insights. Acquiring these insights requires some planning ahead. While ease of deployment, time-to-insight, and cost are all important, there are several more assessments you need to take before choosing the right solution. Learn the 8 must-have features to look for in data visualization. Download this white paper to learn how TIBCO® Spotfire® in AWS Marketplace assist in providing you advanced, cost-effective analytics."
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     AWS
By: Incapsula     Published Date: Nov 06, 2017
Does your website load in two seconds or less? If not, you could be disappointing nearly half of your customers. According to Kissmetrics, 47 percent of e-commerce users expect websites to load in less than two seconds – and nearly a quarter of them will abandon your website entirely if it takes longer than four seconds. Additionally, 50 percent of customers shop on their mobile phones. In other words, your website needs to load fast and be optimized or your customers will leave. The reality is that an e-commerce company can increase revenue by up to 7 percent just by making the load time one second faster. So, how can your company improve its site performance and make it faster? The best practices outlined in this whitepaper can reduce your site’s loading time, improve your user experience, and ultimately increase your company’s revenue.
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     Incapsula
By: Incapsula     Published Date: Nov 06, 2017
You’ve probably heard about distributed denial of service (DDoS) attacks, or maybe you’ve even been hit by one. If you’re like most organizations, you’ve already been DDoSed. Perhaps the attack was minor, a wakeup call, but then the attack subsided without causing damage and you just left DDoS protection on your “to-do list.” If you don’t have a DDoS attack plan, it’s probably time to bump it up to the top of your list. That’s because DDoS attacks are getting bigger, persistent, and more harmful. They inflict serious cost in terms of lost revenue, damaged systems and lost consumer trust. DDoS is no longer just a web server problem; infrastructure is now a target. The attacker’s ambition is clear: Take down your online existence and harm your organization.
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     Incapsula
By: Veeam '18     Published Date: May 07, 2019
Die mechanische Art der Produktion ist eine Illusion. Die Produkte von heute sind sehr stark auf die Datenverfügbarkeit angewiesen, wobei die Produktionslinie im Zentrum eines expandierenden digitalen Netzwerkes befindet, das Lieferanten, Vertriebshändler, Partner und Kunden miteinander verbindet. Kundenanpassung, Just-in-Time-Bestandsführung, Rechte des geistigen Eigentums und Wettbewerb sind in einem modernen Produktionsunternehmen miteinander verflochten.
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     Veeam '18
By: Absorb     Published Date: May 09, 2018
eLearning has become the prevailing approach to employee onboarding, compliance training, and professional development. The efficiencies that eLearning affords stem from automation, customization and self-service. These attributes allow end users (employees and others) to access just the right training at just the right time. They also provide Learning and Development administrators the peace of mind that training will be delivered as needed, in a consistent manner and that tracking the progress of individuals will also be made simpler by automation.
Tags : lms, employee, training, efficiencies, elearning, automation
     Absorb
By: Artemis Health     Published Date: Feb 05, 2019
If you’re like most people, you’re a procrastinator. You know you need to use benefits data to make great decisions, but it’s not at the top of your to-do list. But access to clear, actionable benefits data isn’t just nice to have; it’s a must-have. In this whitepaper, we’ll show you: • How wasted benefits spending is impacting your other strategic initiatives • The gaps in coverage you could fill with the right analysis at the right time • The ways a benefit data solution can help your employees access great care
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     Artemis Health
By: Gameffective     Published Date: Feb 26, 2019
Comdata Group is one of the world's largest business process outsourcing (BPO) providers. It operates hundreds of call-centers around the globe, with tens of thousands of employees offering, a variety of services, including sales and customer service. In a competitive BPO market, Comdata was looking for ways to increase the productivity and efficiency of its agents. It looked for a unified solution that would successfully engage employees, drive higher accountability and better focus them on their performance. Using Gameffective's platform, Comdata deployed gamified, real-time performance management. This process provides employees with the ability and motivation to self-track their performance against goals and benchmarks, and offers just-in-time coaching based on their needs. The results were impressive: 12% increase in sales per hour, and significant reductions in both new-hire learning curves and in ongoing training time. Read the case study to learn how Comdata: Increased emp
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     Gameffective
By: Gameffective     Published Date: Feb 26, 2019
We all know that employee engagement is important. Employees that are aligned with their goals, aware of their performance gaps, and motivated to improve, perform better. It’s stating the obvious. The big question is how to get there, and whether technology can help us do this at scale. This is where most digital motivation initiatives hit a wall. A new breed of next generation performance and feedback systems are attempting to do just that: creating and maintaining a continuous personalized conversation between employees and managers with regards to performance, development and goals. In online marketing, personalizing messages and promotional activities has been possible for some time. It is called “Marketing Automation”. Hubspot, one of the pioneers in this field, defines it thus: “software that exists with the goal of automating marketing actions. Many marketing departments have to automate repetitive tasks such as emails, social media, and other website actions. The technology of
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     Gameffective
By: DataCore     Published Date: Apr 23, 2019
The emphasis on fast flash technology concentrates much attention on hot, frequently accessed data. However, budget pressures preclude consuming such premium-priced capacity when the access frequency diminishes. Yet many organizations do just that, unable to migrate effectively to lower cost secondary storage on a regular basis. In this white paper, explore: • How the relative proportion of hot, warm, and cooler data changes over time • New machine learning (ML) techniques that sense the cooling temperature of data throughout its half-life • The role of artificial intelligence (AI) in migrating data to the most cost-effective tier.
Tags : storage tiering, auto tiering, all-flash array, ssd, software defined storage, hyperconverged, data migration, storage migration
     DataCore
By: Five9     Published Date: Aug 01, 2019
It’s become abundantly clear that the cloud is no longer the future— but the new normal. Enterprises rely on cloud computing for web-based meetings, email, file sharing, and more every day to reduce costs and administrative burdens while enhancing productivity. With the wealth of benefits to be gained by moving to the cloud—including speed of deployment, cost-efficiencies, and easy scaling—it’s no wonder the shift toward all things virtual has been so pervasive and swift. What’s more, as the cloud has matured, the potential drawbacks that once made enterprises hesitant to make the move are disappearing. Security is now robust, application integration happens with ease, and reliability is a given, not a question mark. So now that the cloud has become not just viable, but essential, to stay competitive in a rapidly changing world, it’s time to explore how the cloud can significantly improve your contact center operations and guest experiences. This paper will provide one compelling r
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     Five9
By: TIBCO Software     Published Date: Nov 07, 2019
What if you could use just one platform to detect all types of major financial crimes? One platform to handle the analytical tasks of fraud detection, including: Data processing and aggregation Data visualization Statistical/mathematical/machine learning modeling Batch/real-time scoring One platform that could successfully reduce complex and time-consuming fraud investigations by combining extremely different domains of knowledge including Business, Economics, Finance, and Law. A platform that can cover payments, credit card transactions, and know your customer (KYC) processes, as well as similar use cases like anti-money laundering (AML), trade surveillance, and crimes such as insurance claims fraud. Learn more about TIBCO's comprehensive software capabilities behind tackling all these types of fraud in this in depth whitepaper.
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     TIBCO Software
By: Epson Robotics Media     Published Date: Feb 09, 2018
Digital Elektronik bought four Epson robots for the job, and these robots completed the task in just a few months. Since then Digital Elektronik has used the robots for new applications, some similar but others quite different, demonstrating a key advantage of Epson robots in being flexible and reusable. Volker Spanier, head of factory automation at Epson Germany, says, “I think this is an excellent example of how Epson robots can improve production line efficiency and complete tasks that may not even be possible by hand. It’s also great to see our robots involved in the construction of such a memorable landmark that will stand the test of time.”
Tags : robotics, epson, technology, robots
     Epson Robotics Media
By: HP Data Center     Published Date: Mar 25, 2009
When Alcatel bought out Lucent at the end of 2006, the two companies had already begun planning data center consolidations of their own, but the merger changed all that. As it turns out, the merged company created a plan to consolidate 25 data centers and 125 server rooms down to six data centers and just a few server rooms. This change has presented challenges, especially in terms of arranging downtime and dealing with employees' attachment to their servers and applications, but the company is on pace to meet it’s goal of reducing IT operational cost by 25% over three years.
Tags : alcatel-lucent, hp data center, it infrastructure, data center transformation, merger, downtime, server application, change management
     HP Data Center
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