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By: LiveOps     Published Date: Oct 05, 2010
Over the past decade, organizations have been increasingly moving away from environments where data is centrally accessed and stored and into distributed, more efficient virtualized environments.
Tags : liveops, contact center, security, cloud, virtualization, virtual, infrastructure, network security
     LiveOps
By: LiveOps     Published Date: Nov 15, 2010
While delivering software as a service (SaaS) from the cloud has distinct advantages, the market is so filled with hype, it is difficult to decipher between what is myth and what is reality.
Tags : liveops, contact center, security, cloud, virtualization, virtual, infrastructure, network security
     LiveOps
By: LiveOps     Published Date: Jun 29, 2012
While Customer Service and Contact Centers have always been important to a business' ability to handle customer questions, resolve problems and deal with issues, the adoption of social media by Customer Service positions them as the unique driver of the Social Enterprise.
Tags : marketing, liveops, customer service, enterprise, business, social customer service, digital, online customer service
     LiveOps
By: LiveOps     Published Date: Aug 03, 2012
This paper will first discuss the impact of cloud computing, consumerization of IT, and the emergence of social media in driving the transition from traditional on-premises call centers to a superior model, the cloud contact center.
Tags : cloud computing, consumerization of it, consumerization, on-premises call centers, cloud contact center, contact center operations, functionality, cloud-based customer service
     LiveOps
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