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By: Genesys     Published Date: Feb 21, 2018
In the ongoing evolution of the customer experience, organizations continue to rely on phone and email while introducing new customer engagement channels. With the channel mix rapidly changing, it has become more important than ever to accurately identify and proactively deploy the next-best channels for engaging customers today and tomorrow. Gartner Research has profiled 15 ways that organizations will engage customers over the next 20 years. This includes augmented reality, virtual reality and mixed reality immersive solutions which will be adopted by 20% of large enterprises by 2020. By learning which engagement channels will best meet your customers’ needs in the future and prioritizing those aligned with your business model, you can improve customer engagement and
Tags : gartner, customer engagement, customer experience, gartner research
     Genesys
By: Genesys     Published Date: Jun 11, 2018
Don’t let your communications system hold you back. PBX systems once provided top-of-the-line business communications, but they weren’t designed to accommodate business growth and change. And cloud-based platforms have altered the landscape of business communications. Your PBX isn’t just an inconvenience, it could hurt your business. This eBook covers common problems associated with PBX systems as well as their impact on your business. Learn to identify signs of trouble in your business communications as well as key features to look for in a new system. Don’t let a fear of the unknown hold you back. Download the eBook and learn: • Key warning signs to look for in your PBX • The impact of maintaining an outdated system • How modern communication tools can benefit your business
Tags : pbx, cloud, business communications
     Genesys
By: Genesys     Published Date: Dec 20, 2018
Don’t let your communications system hold you back. PBX systems once provided top-of-the-line business communications, but they weren’t designed to accommodate business growth and change. And cloud-based platforms have altered the landscape of business communications. Your PBX isn’t just an inconvenience, it could hurt your business. This eBook covers common problems associated with PBX systems as well as their impact on your business. Learn to identify signs of trouble in your business communications as well as key features to look for in a new system. Don’t let a fear of the unknown hold you back. Download the eBook and learn: • Key warning signs to look for in your PBX • The impact of maintaining an outdated system • How modern communication tools can benefit your business
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     Genesys
By: Genesys     Published Date: Dec 20, 2018
Customers today expect their customer service to be as connected as they are. If you can’t deliver a seamless omnichannel customer experience or easily add digital channels such as mobile, social media and web, you risk being left behind. Some companies try to deliver omnichannel with dated technology, a tangle of point solutions, bolted together with duct tape. But you don’t have to. Read this ebook and see: • Why force-fitting more channels into an aging infrastructure is not the right approach • How to create a future-ready customer experience • How an integrated approach improves your metrics and reduces operating costs
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     Genesys
By: Genesys     Published Date: Feb 08, 2019
Ihre Kunden sind auf vielen Kanälen aktiv. Sorgen Sie dafür, dass Ihr Unternehmen mithalten kann. Die Gewinnung von Neukunden und die Pflege der Beziehung zu Bestandskunden sind mit Zeit und Aufwand verbunden. Wenn Ihre Kunden mit Ihnen in Kontakt treten wollen, können sie dies dann auf dem Kanal ihrer Wahl tun? Angesichts der ständig voranschreitenden Digitalisierung wird es für Unternehmen immer wichtiger, mit ihren Kunden jederzeit über die Kanäle kommunizieren zu können, die die Kunden wünschen – sei es per Telefon, SMS, Chat oder über soziale Medien. In diesem E-Book erfahren Sie mehr zu den folgenden Themen: Kundeninteraktionen in einer hochvernetzten Welt Einfache und effiziente Betriebsabläufe für Kundeninteraktionen Gute Argumente für eine cloudbasierte All-in-One Lösung für Contact Center
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     Genesys
By: Genesys     Published Date: Feb 08, 2019
Ausgereifte Cloud-Plattformen unterstützen die reibungslose Migration unternehmenskritischer Systeme in die Cloud. Dadurch wird deren Flexibilität und Skalierbarkeit gesteigert und es winken deutliche Kosteneinsparungen. Wie kann sich Ihr Unternehmen diese Vorteile sichern? Welche Schritte sind nötig, um den unvermeidbaren Umstieg auf ein cloudbasiertes Contact Center einzuleiten? Durch die Wahl des richtigen Contact-Center-Partners können Sie die Umstellung auf cloudbasierte Customer Journeys erfolgreich gestalten.Wissen Sie, wie Sie den richtigen Partner für die Migration finden können? Dieses E-Book nennt zehn Kriterien, die bei der Wahl eines Partners für den Wechsel zu einem cloudbasierten Contact Center zu beachten sind. Wenn Sie sich ein genaues Bild von den Anforderungen Ihres Unternehmens, den Fähigkeiten Ihres potenziellen Partners und der Übereinstimmung zwischen dessen Vision und ihren Unternehmenszielen machen, wird Ihnen dies bei der langfristigen Sicherung Ihres geschä
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     Genesys
By: Genesys     Published Date: Feb 08, 2019
Warum gerade mittelständische Unternehmen ein cloudbasiertes Contact-Center wählen sollten Die Kundenerwartungen steigen ständig. Inzwischen möchten Kunden jederzeit und von jedem Ort mit Unternehmen kommunizieren. Einige bevorzugen Chat, andere sind in sozialen Medien aktiv und erwarten prompte Antworten auf ihre Posts. Und wiederum andere möchten alles von ihren Mobilgeräten aus erledigen. Sie erwarten zudem einen Service, der sowohl konventionelle als auch neue Kanäle unterstützt.
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     Genesys
By: Genesys     Published Date: Feb 08, 2019
Customers today expect their customer service to be as connected as they are. If you can’t deliver a seamless omnichannel customer experience or easily add digital channels such as mobile, social media and web, you risk being left behind. Some companies try to deliver omnichannel with dated technology, a tangle of point solutions, bolted together with duct tape. But you don’t have to. Read this ebook and see: Why force-fitting more channels into an aging infrastructure is not the right approach How to create a future-ready customer experience How an integrated approach improves your metrics and reduces operating costs
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     Genesys
By: Genesys     Published Date: Feb 12, 2019
Global agierende Unternehmen, die höchste Ansprüche an ihren Kundenservice stellen und ihren Markenwert auf einem konstant hohem Niveau halten möchten, benötigen eine umfassende Suite an CX-Technologien, die sich problemlos implementieren und managen lässt. Allerdings widerstehen die Spitzenreiter in puncto Customer Experience der Versuchung, immer neue technologische Lösungen zur Verbesserung der Effizienz ihrer Serviceprozesse einzuführen – und genau das unterscheidet sie vom Mitbewerb. Den Entscheidungsträgern der führenden Unternehmen ist bewusst, dass sie nicht nur in neue Technologien, sondern auch in ihre Mitarbeiter investieren müssen. Das ist die zentrale Erkenntnis der weltweiten Umfrage, die MIT Technology unter etwa 550 Unternehmensvertretern in leitenden Positionen durchgeführt hat. Im Mittelpunkt standen dabei die Fragen, welche Faktoren die Gestaltung der CX-Prozesse der Unternehmen beeinflussen und welche Tools und Strategien zur Bewältigung der Herausforderungen in d
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     Genesys
By: Genesys     Published Date: Feb 12, 2019
Wie werden wir in 7 Jahren mit Unternehmen kommunizieren? Gemeinsam mit seinen Partnern Genesys und IBM hat der der 2b AHEAD ThinkTank mit „Kundendialog 2025 – Der Dialog zwischen intelligenten Systemen“ eine wissenschaftliche Studie dazu veröffentlicht. Sie untersucht den Wandel im Kommunkationsverhalten von Kunden und arbeitet Strategien zur Vorbereitung auf gravierende Veränderungen im Bereich des Kundendialogs heraus.
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     Genesys
By: Genesys     Published Date: Feb 12, 2019
Customers today expect their customer service to be as connected as they are. If you can’t deliver a seamless omnichannel customer experience or easily add digital channels such as mobile, social media and web, you risk being left behind. Some companies try to deliver omnichannel with dated technology, a tangle of point solutions, bolted together with duct tape. But you don’t have to. Read this ebook and see: Why force-fitting more channels into an aging infrastructure is not the right approach How to create a future-ready customer experience How an integrated approach improves your metrics and reduces operating costs
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     Genesys
By: GetActive Software     Published Date: Jan 23, 2007
Nonprofit organizations of all sizes are facing considerable challenges as they reach out to their supporters using email. Learn how to overcome these challenges and connect with your customer with a minimum of filtering and blocking.
Tags : email marketing, deliverability, email marketing services/software
     GetActive Software
By: GFI     Published Date: Jun 12, 2007
This white paper describes how Bayesian mathematics can be applied to the spam problem, resulting in an adaptive, 'statistical intelligence' technique that achieves very high spam detection rates.
Tags : anti spam, anti-spam, filter, block, blocking, email security, phishing, baysian
     GFI
By: GFI     Published Date: Jul 24, 2007
This white paper explains what makes spam such an unbearable problem and how spamming tactics are evolving daily to beat anti-spam software. The latest tactic is to use the common PDF file format to send image spam. By using PDF attachments to send images instead of embedding them in the body of the email message, spammers have taken the cat-and-mouse game with anti-spam software developers to a new level.
Tags : adobe, adobe acrobat, acrobat, gfi, spam, image spam, pdf spam, anti-spam
     GFI
By: GFI     Published Date: Mar 25, 2008
This white paper explains what makes spam such an unbearable problem and how spamming tactics are evolving daily to beat anti-spam software. In the space of two months, spammers have switched from image spam to using PDF, Excel and ZIP file attachments. By using these attachments to send images instead of embedding them in the body of the email message, spammers have taken the cat-and-mouse game with anti-spam software developers to a new level.
Tags : attachment spam, filter attachment spam, image spam, pdf spam, excel spam, xls spam, stock spam, gfi
     GFI
By: GFI     Published Date: Jul 20, 2009
GFI MailEssentials for Exchange/SMTP/Lotus is a server based anti-spam, anti-phishing and email management solution, which is used by 80,000 customers worldwide. The latest version uses two anti-spam engines, along with advanced spam filtering techniques, to give administrators a high spam capture rate straight out-of-the-box, with minimal configuration. GFI MailEssentials also minimizes false positives, so you do not need to worry about important emails being marked as spam.
Tags : gfi, anti-spam, spam, lotus, gfi mailessentials, e-mail security, anti-phishing, phishing
     GFI
By: Gild     Published Date: Jun 10, 2015
How Red Hat's talent acquisition team leverages new high-tech tools to identify highly skilled global candidates.
Tags : data-driven alternative sourcing, talent acquisition, high-tech talent, social sourcing, skilled talent
     Gild
By: Global Payments     Published Date: May 02, 2019
We live in an age of unrivaled ecommerce opportunity. The number of new internet users is climbing by 248 million each year, equating to 7% annual growth. That figure in turn is dwarfed by booming ecommerce rates, which average out at 14% globally. This report offers an overview of ecommerce markets across the globe, summarizing the current situation, and identifying the most effective ways to nurture business - and the customer experience - on a local and global scale.
Tags : ecommerce growth, global payments, local language, localization, retail, mobile payments, alternative payment methods, chinese wallets
     Global Payments
By: Global Payments     Published Date: May 02, 2019
The economic face of the APAC region is changing. While the East has long been considered a source of competitively priced raw materials and manufacturing services, the spending power of its inhabitants - and their increased fondness for international travel - has transformed it into a force to be reckoned with. It’s estimated that, over the next five years, 88% of the growth in the global middle class will be in the Asia Pacific region.1 If multinational companies hope to take advantage of this vast new target market, they will need to adapt their expansion strategies and offer APAC customers a tailored retail experience.
Tags : apac growth, global payments, luxury brands, trusted payments, localized purchasing, retail, wechat pay, alipay
     Global Payments
By: GoCardless     Published Date: Oct 14, 2019
Die bald in Kraft tretende SCA zwingt Unternehmen einen Großteil ihrer Online-Zahlungen mit zusätzlichen Sicherheitsmaßnahmen zu versehen. Wir wissen: Kunden neigen dazu, einen komplexen Bezahlvorgang abzubrechen. Wie werden sie also auf die kommenden Änderungen reagieren? Wir haben 4.000 Kunden in Großbritannien, Frankreich, Deutschland und Spanien zu ihrer Einstellung zu Sicherheit und Komfort beim Online-Einkauf befragt. Wir stellten ihnen auch Fragen zu bestimmten Aspekten der neuen SCA-Gesetzgebung und darüber, wie sich eine erhöhte Sicherheit an der Kasse auf ihr Kaufverhalten auswirken würde. Werden beispielsweise abgefragte biometrische Daten wie ein Fingerabdruck Ihre Kunden verschrecken oder mehr Sicherheit vermitteln? Und würden sich die Befragten für das Lastschriftverfahren entscheiden, um den Komfort zu gewährleisten? Füllen Sie das Formular aus und erhalten Sie noch heute unseren kostenlosen Leitfaden mit allen detaillierten Umfrage-Ergebnissen.
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     GoCardless
By: Gold Lasso     Published Date: Jul 13, 2007
Successful delivery is the driving force behind an effective email marketing campaign. The purpose of this paper is to provide a summary of terms (or jargon) related to e-mail deliverability, increase general knowledge of the concept, discuss delivery barriers and provide tactics to overcome these issues.
Tags : email delivery, deliverability, inbox, email marketing, enewsletter, email newsletter, e-newsletter, newsletter
     Gold Lasso
By: Google     Published Date: Oct 26, 2018
Modernizing your data warehouse is one way to keep up with evolving business requirements and harness new technology. For many companies, cloud data warehousing offers a fast, flexible, and cost-effective alternative to traditional on-premises solutions. This report sponsored by Google Cloud, TDWI examines the rise of cloud-based data warehouses and identifies associated opportunities, benefits, and best practices. Learn more about cloud data warehousing with strategic advice from Google experts.
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     Google
By: Google     Published Date: Jan 24, 2019
Modernizing your data warehouse is one way to keep up with evolving business requirements and harness new technology. For many companies, cloud data warehousing offers a fast, flexible, and cost-effective alternative to traditional on-premises solutions. This report sponsored by Google Cloud, TDWI examines the rise of cloud-based data warehouses and identifies associated opportunities, benefits, and best practices. Learn more about cloud data warehousing with strategic advice from Google experts.
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     Google
By: goTransverse     Published Date: Oct 15, 2015
Billing is a key moment of truth for all businesses. Every interaction with the customer ultimately gets filtered through billing. It’s an endless combination of quotes, account creation, orders, pricing, payments, settlement and subscriber management. If your company is looking to evaluate billing and subscription management vendors, this paper covers five must-ask questions your peers wished they had uncovered before signing the contract.
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     goTransverse
By: goTransverse     Published Date: Nov 25, 2015
In Forrester’s 40-criteria evaluation of subscription billing platform solutions, we identified the eight most significant vendors in the category — Apttus, Aria Systems, Digital River, goTransverse, Recurly, SAP hybris, Vindicia, and Zuora — and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help eBusiness professionals select the right partner as they seek to develop and support alternative business models for both existing and new products and services.
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     goTransverse
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