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magic quadrant

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By: Pega     Published Date: Jun 21, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
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     Pega
By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
Tags : best practices, customer support, business intelligence, business optimization, customer engaement
     Pega
By: Cisco     Published Date: Mar 17, 2017
We evaluate enterprise LAN vendors providing wired and wireless access layer connectivity. Network leaders should evaluate vendors based on their ability to offer the same network applications across both the wired and wireless infrastructure and address new IoT challenges.
Tags : connectivity, wireless, infrastructure, iot, internet of things, network applications, wireless infrastructure
     Cisco
By: Extreme Networks     Published Date: Sep 06, 2016
This trusted analyst report by Gartner evaluates a variety of LAN vendors providing converged access layer connectivity and positions vendors in their respective quadrant based on their ability to execute, and their completeness of vision.
Tags : gartner, magic quadrant, lan, wired, wireless, vendors, connectivity
     Extreme Networks
By: 8x8 Inc.     Published Date: Nov 10, 2016
For the 5th year in a row, 8x8 is a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide. See what makes us different and why you should consider the cloud to expand or replace aging, inadequate business phone systems, meeting services, & contact center equipment.
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     8x8 Inc.
By: Cisco     Published Date: Dec 11, 2018
WAN edge infrastructure is changing rapidly as I&O leaders responsible for networking face dynamic business requirements, including new application architectures and on-premises and cloud-based deployment models. I&O leaders can use this research to identify vendors that best fit their requirements. By year-end 2023, more than 90% of WAN edge infrastructure refresh initiatives will be based on virtualized customer premises equipment (vCPE) platforms or software-defined WAN (SD-WAN) software/appliances versus traditional routers (up from less than 40% today).
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     Cisco
By: Cisco     Published Date: Feb 23, 2016
WAN optimization increasingly resembles a mature market with increasing feature standardization. Vendor innovation is focused on supporting new application types and deployment options, with WAN optimization migrating toward more diverse platforms or to a WAN cloud.
Tags : wan architecture, business optimization, network development, network management
     Cisco
By: Blue Coat Systems     Published Date: Jul 05, 2011
The wide-area network optimization controller market is maturing rapidly, but remains dynamic, with a high level of innovation from vendors. Organizations looking to acquire WOC capabilities should identify their specific needs and conduct real-life trials before committing to any purchase.
Tags : blue coat, wan optimization, secure web gateway, application performance monitoring, magic quadrant, optimization controllers
     Blue Coat Systems
By: IBM     Published Date: Jul 20, 2016
Web conferencing is emblematic of the dynamic blend of content and collaboration in the digital workplace. Conferencing markets converge as audio, video and Web mix with persistent spaces to enable faster decisions and remote teamwork. Read this Gartner review to see how IBM is recognized as a leader in the web conferencing market.
Tags : ibm, enterprise social solutions, enterprise applications, web conferencing, collaboration, digital workplace, gartner, magic quadrant
     IBM
By: Adobe     Published Date: Nov 04, 2014
Gartner evaluates the leading vendors of strengths and cautions to help you decide the best web content management for your business.
Tags : web content management software, adobe web content management, which web content management to choose, emerging marketing, social media, content management systems, interactive marketing, marketing software
     Adobe
By: Adobe     Published Date: Oct 24, 2018
WCM is more important than ever for digital transformation and optimization, so there is increasing pressure to "get it right this time round." After studying this report, decision makers keen to deliver effective digital experiences will be better placed to identify the most suitable vendor.
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     Adobe
By: Crownpeak     Published Date: Feb 09, 2016
With today's ever-increasing demand for a seamless customer experience, the website has become a primary influencer for buyers. The Gartner Magic Quadrant for Web Content Management (WCM) provides an in-depth analysis of leading vendors, guiding companies that are in the process of evaluating a Web Content Management solution for their business.
Tags : crownpeak, gartner, gartner magic quadrant, web content management, wcm, saas, cloud, search marketing
     Crownpeak
By: IBM     Published Date: Apr 15, 2015
Web content management is no longer simply a tool for creating Web pages — it's now vital software for increasing the effectiveness of digital strategies. IT leaders responsible for WCM should consider the software's functions in the broader context in which they will deliver their full value.
Tags : content creation, interoperability, web content management, digital strategy, value added
     IBM
By: Sitecore     Published Date: Jul 29, 2015
Gartner's 2015 Web Content Management (WCM) report evaluates 19 vendors for their Ability to Execute as well as their Completeness of Vision.
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     Sitecore
By: IBM     Published Date: Jan 07, 2016
Web content management remains a vibrant and growing market, fueled by the aspirations of digital strategists on the demand side and continuous innovation on the supply side. IT application leaders, marketers, digital experience specialists and merchandizers all now view WCM as mission-critical.
Tags : ibm, gartner, web, content management, digital strategy, wcm, website development, internet marketing
     IBM
By: IBM     Published Date: Jul 06, 2016
Web content management remains a vibrant and growing market, fueled by the aspirations of digital strategists on the demand side and continuous innovation on the supply side. IT application leaders, marketers, digital experience specialists and merchandisers all now view WCM as mission-critical.
Tags : ibm, mobile, applications, apps, mobile apps, customer engagement, it application, wcm
     IBM
By: Sitecore     Published Date: Mar 27, 2017
Digitalization brings both new opportunities and confusion to even the most carefully planned selection processes for WCM. CIOs and IT leaders aiming to boost the effectiveness of their digital business strategy should use this document to help them select the most appropriate vendor and solution. Download to learn more.
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     Sitecore
By: Adobe     Published Date: Aug 30, 2017
Web content management now constitutes mission-critical software to help drive successful communications with customers. Application leaders focused on enabling effective digital experiences should use this document to help them in selecting the most appropriate vendor and solution.
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     Adobe
By: Adobe     Published Date: Mar 27, 2018
Web content management now constitutes mission-critical software to help drive successful communications with customers. Application leaders focused on enabling effective digital experiences should use this document to help them in selecting the most appropriate vendor and solution.
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     Adobe
By: Savvis     Published Date: Jul 07, 2010
The Web hosting market is evolving rapidly and converging with cloud system infrastructure services, creating new opportunities for cost savings and business agility. These services are all unique, and vendors must be chosen with care.
Tags : savvis, magic quadrant, web hosting, hosted cloud, system infrastructure service, cloud computing
     Savvis
By: Workday France     Published Date: Nov 13, 2019
Vous recherchez un système RH agile et évolutif, capable d'accompagner votre entreprise vers l'avenir ? Découvrez l'analyse du marché et les recommandations clés pour évaluer les fournisseurs dans ce rapport de Gartner. Téléchargez gratuitement votre exemplaire.
Tags : technologie de la main-d'œuvre, stratégie digitale
     Workday France
By: Workday France     Published Date: Nov 13, 2019
Vous recherchez une solution Cloud agile, simple à utiliser et toujours à la pointe des nouvelles technologies ? Téléchargez gratuitement le rapport Gartner pour une analyse du marché et des recommandations afin d'évaluer les fournisseurs d'élaboration budgétaire.
Tags : technologie de la main-d'œuvre, stratégie digitale
     Workday France
By: Silver-Peak     Published Date: Mar 21, 2012
Limited bandwidth, long distances and poor network quality prohibit cost reductions for today's critical IT initiatives. Your IT organization needs WAN optimization that can be deployed anywhere, on any platform, and for the lowest cost. See how the new Gartner Magic Quadrant for WAN Optimization Controllers can help.
Tags : wan optimization, technology, magic quadrant, wan op, wan op controllers, silver peak
     Silver-Peak
By: Adobe     Published Date: Feb 03, 2015
This Gartner paper provides information on how the mobile application development platform market continues to grow, evolve and mature in response to escalating customer requirements
Tags : adobe mobile application development, email marketing, social media, content management systems, interactive marketing, marketing software, managed hosting services, mobile marketing
     Adobe
By: OnBase by Hyland     Published Date: Jun 29, 2015
With so many enterprise content management (ECM) vendors, choosing one can be overwhelming. Learn how to research ECM vendors, use the RFP process to narrow the playing field and evaluate not only the software, but also the vendor, in a product demo. Read on to ensure you pick the solution and vendor best-suited to meet your organization’s specific needs.
Tags : enterprise content management, ecm, vendors, magic quadrant, security
     OnBase by Hyland
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