RSS feed Get our RSS feed

News by Topic

metrics

Results 251 - 275 of 608Sort Results By: Published Date | Title | Company Name
By: E-SignLive by Silanis     Published Date: Oct 02, 2013
An introduction to electronic signature technology for banks: What it is, why you need it, how it works and who in the banking industry is using e-signature solutions to automate customer-facing transactions. This guide answers common questions, shares ROI metrics and outlines best practices based on 20 years of transforming business processes and customer experience with electronic signatures.
Tags : banking, financial services, credit unions
     E-SignLive by Silanis
By: LogMeIn Rescue     Published Date: Oct 21, 2013
This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead, customer support organizations must maintain a focus on using the right measures of success. They need to empower agents to support more customers better, providing them with multiple, integrated communications channels, and they need to be dedicated to delivering the best customer experience regardless of the support request.
Tags : logmein, customer experience, customer support, support, support desk, remote support, remote support technologies, remote support solutions
     LogMeIn Rescue
By: Dell Software     Published Date: Feb 20, 2014
Short: Discover how new cloud-based integration platforms dramatically speed results and lower costs in this informative white paper.
Tags : database infrastructure, key business metrics, dba challenges, database management, database monitoring, best practices
     Dell Software
By: SAP     Published Date: Feb 26, 2016
Tracking and assessing workforce-diversity programs shouldn't be hard work, but it should be a top priority. Because businesses benefit when they employ highly engaged workers with different backgrounds, HR leaders and hiring professionals contribute directly to a company’s success when diversity programs meet their goals.
Tags : sap, business benefits, diversity, kpi, metrics
     SAP
By: Turn     Published Date: Mar 09, 2016
From awareness to consideration to intent to conversion, marketers can now track campaigns at an extremely detailed level. Learn how to align the right programmatic tactics and metrics for each stage of the customer journey.
Tags : programmatic, omnichannel, multichannel advertising, dsp, demand side platform, omnichannel campaigns, audience definition, campaign tactics
     Turn
By: Turn     Published Date: Mar 09, 2016
This webinar will look at how a smart approach to viewability can drive better campaign results and optimize marketing ROI. Guest speaker Susan Bidel of Forrester Research and Lori Gubin of Turn will examine how viewability can support digital branding in display and video, where viewability fits in the spectrum of brand metrics, and how advertisers can avoid common viewability-related pitfalls.
Tags : programmatic, video advertising, impression quality, dsp, demand side platform, viewable campaigns, viewability, measurement
     Turn
By: Clari     Published Date: Mar 24, 2017
The key to successful sales forecasting starts with pipeline measurement — consistent tracking in each stage of the sales cycle will bring consistent results. Careful focus on ?ve areas will strengthen the sales forecast process to drive better capacity planning, smoother operations, and most importantly, more revenue! The five metrics for every sales leader: Accuracy Variance Pipeline Coverage & Mix Compliance & Commitments Linearity Download now to learn more!
Tags : sales forecasting, sales execution, clari, sales, sales operations, pipeline inspection, opportunity management, opportunity
     Clari
By: Anaplan     Published Date: Nov 27, 2017
"A recent CSO Insights’ study* found that 69 percent of organizations use three or more metrics to build their sales compensation plans, but modeling and planning this sales strategy can quickly become too complex as a spreadsheet-driven exercise. Download this white paper to find: • The disconnect between sales behavior and incentive compensation structure • A recommended approach you can take to optimize your compensation plan • Three key steps to better predict and control sales revenue *CSO Insights 7th Annual Incentive Compensation and Performance Management (ICPM) study"
Tags : 
     Anaplan
By: Oracle     Published Date: Dec 13, 2011
Watch this video to learn how to pinpoint the most important metrics you can easily track and manage to increase revenue.
Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
     Oracle
By: Genesys     Published Date: Dec 20, 2018
Customers today expect their customer service to be as connected as they are. If you can’t deliver a seamless omnichannel customer experience or easily add digital channels such as mobile, social media and web, you risk being left behind. Some companies try to deliver omnichannel with dated technology, a tangle of point solutions, bolted together with duct tape. But you don’t have to. Read this ebook and see: • Why force-fitting more channels into an aging infrastructure is not the right approach • How to create a future-ready customer experience • How an integrated approach improves your metrics and reduces operating costs
Tags : 
     Genesys
By: Webroot UK     Published Date: Sep 25, 2013
PassMark Software® conducted objective performance testing on eight (8) security software products, on Windows 7 Ultimate Edition (64-bit) during January 2014. This report presents our results and findings as a result of performance benchmark testing conducted for these endpoint security products. The aim of this benchmark was to compare the performance impact of Webroot’s SecureAnywhere Business Endpoint Protection product with seven (7) competitor products. Testing was performed on all products using thirteen (13) performance metrics. These performance metrics are as follows.
Tags : webroot, passmark software, webroot security, endpoint protection, performance benchmark, testing, endpoint security, memory usage
     Webroot UK
By: Clearvale by BroadVision     Published Date: Dec 26, 2012
In the traditional business environment, business processes evolve over time. As companies grow, most do not have the time or ability to implement infrastructure that continually enables effective collaboration, innovation or knowledge transfer.
Tags : social media, social network, 8 key metrics, broadvision, enterprise, internet marketing, marketing research
     Clearvale by BroadVision
By: Oce Business Services     Published Date: Jun 22, 2009
This penetrating survey report clarifies how organizations are leveraging document management practices, such as records management and document imaging, to help meet the current economic challenges and gain a competitive edge in the eventual recovery.
Tags : oce, business, document management, economy, recession, budget, recovery, office print
     Oce Business Services
By: Marketo     Published Date: Jun 08, 2017
As a marketer, you know how critical it is to understand how your marketing efforts contribute to the bottom line. There’s a lot that goes on behind-the-scenes to generate sales pipeline and ultimately revenue. And by becoming a data-driven marketer that’s in tune with the right metrics, you can demonstrate marketing’s contribution to both. Metrics illustrate the impact that you and your team are driving in the organization, which is critical to ensure you have the budget and resources you need to deliver optimum business outcomes. Without metrics, it’s nearly impossible to measure the success of your activities and identify elements to optimize in future campaigns. And without them, there’s no way to determine your return on investment (ROI).
Tags : marketing, data driven, metrics, revenue model, tracking campaign, channel success, b2b, return on investment
     Marketo
By: Achievers     Published Date: Dec 03, 2013
Recent research conducted by Harvard Business Review Analytic Services and Achievers reveals how best-in-class companies gain a competitive advantage by improving their employee engagement initiatives. Download The impact of employee engagement on performance and learn best practices for tying engagement to business performance, the business case for employee engagement and helpful metrics to measure the impact of engagement.
Tags : employee engagement, business results, performance management, employee metrics
     Achievers
By: Achievers     Published Date: Jan 17, 2014
Knowledge and strategic relationships fuel many organizations in today’s rapidly changing, global economy. As such, organizations need to leverage the individuals—and their networks—that possess the most relevant knowledge, whether they are current employees or are only loosely connected to the organization. To do this, organizations should create and leverage peer collaboration networks that enable them to identify and connect with individuals who have the unique skills, knowledge, and capabilities these organizations need. Bersin’s Research, Why Reputations and Networks Matter in the Open Talent Economy, indicates that this approach works in driving value—organizations that have effectively used internal reputation networks and profile databases have been able to increase key metrics such as employees’ time to productivity and innovation levels.
Tags : talent management, employee enagement, human resources
     Achievers
By: Salesforce.com     Published Date: May 14, 2013
What can Salesforce do for you? Download it now and explore the world's #1 CRM app. Download now.
Tags : salesforce, salesforce app, sales, sales cycle, tracking business metrics
     Salesforce.com
By: Salesforce.com     Published Date: Feb 12, 2014
It has been said that you can’t manage what you can’t measure, and you must measure what really matters. New service delivery models for IT service management, such as software as a service (SaaS), as well as emerging communications channels for support that include social media, will require some changes to the way you traditionally measure the effectiveness of your services. That’s why you should reexamine your service metrics as you begin to rely more heavily on SaaS, social media, and a more services-oriented approach to IT delivery.
Tags : social media, metrics, it service management, cloud platform, collaboration, it service management, saas, it help desk
     Salesforce.com
By: Coupa Software     Published Date: Nov 04, 2014
Aggregated from customer usage metrics of the Coupa cloud platform, the Coupa Benchmark allows you to compare your performance to your peers. The 2014 Benchmark includes ten KPIs, including req-to-order cycle time, invoice OK-to-pay hours, and visible PO spend-on-contract percentage.
Tags : usage metrics, cloud platform, performance, kpis, po spend-on-contract percentage, procurement, p2p and spend management
     Coupa Software
By: eDataSource     Published Date: Mar 20, 2017
Today, email deliverability is a challenging goal and a moving target all at the same time. Traditional metrics such as email volume and open rates are going up, but inbox placement is in decline. And no matter how fantastic your email is, it won’t generate a response if it isn’t delivered. So, what can today’s marketers do to make sure their messages hit the inbox?
Tags : edatasource, email marketing, performance insight, email delivery rates
     eDataSource
By: Corvisa LLC     Published Date: Feb 13, 2015
Growing numbers of businesses are moving their contact center operations to the cloud. What do they know that you don’t? This whitepaper provides a practical guide to assist in the decision-making process. It offers a comparison of traditional on-premise systems versus current cloud-based solutions, responds to common cloud concerns and discusses the steps needed to begin your due diligence process.
Tags : cloud monitoring, cloud metrics, business analytics, performance monitoring, data, cloud data, metrics
     Corvisa LLC
By: Corvisa LLC     Published Date: Feb 13, 2015
Are any of these dynamics driving you to the cloud?
Tags : cloud monitoring, cloud metrics, business analytics, performance monitoring, data, cloud data, metrics, cloud communications
     Corvisa LLC
By: ServiceSource     Published Date: Sep 15, 2015
The principle “what gets measured gets managed” dictates that by simply examining an activity, you can get a handle on it and find ways to improve it. However, not all metrics are created equal—meaning not all things that can be measured will give you the ability to proactively take action in a timely manner. Case in point: If you measure the effectiveness of your customer success and recurring revenue growth programs based only on retention, churn, renewal or attrition rates, then you have a problem. These are very important metrics, and they are definitely key to your business. The problem is that these metrics can only tell you if you have a problem, which you often discover only after it is too late to affect real change.
Tags : 
     ServiceSource
By: Lenovo and Intel®     Published Date: Oct 18, 2016
We’ve analyzed the new features in Windows 10 to provide you with this quick and easy look at how to get the most benefit from these innovations when coupled with a Lenovo ThinkPad®, ThinkCentre®, or ThinkStation® device. Key features you and your team will love include: • Seamless productivity across multiple tasks, locations, and devices • New features start tile and screen snap combined with classic Windows ease of use • Robust, integrated security that matches cutting edge bio-metrics with enterprise-grade basics Find out more now.
Tags : lenovo, innovation, microsoft, windows 10, thinkpad, thinkcentre
     Lenovo and Intel®
By: Oracle Service Cloud     Published Date: Mar 23, 2016
This document defines Oracle’s Customer Experience (CX) Value Equation as the strategic method to identify and measure the value of organizational CX. This model was originally documented in “CX Metrics and KPIs – September 2012.” It has received wide support, and has been the #1 searched hit and downloaded CX KPI document for 3+ years – a significant achievement in this industry – in an era where concepts are replaced daily with the latest, greatest fad. Since the original publication, I have received significant feedback that has been overwhelmingly positive, but with a request to comment on additional topics – most notably: brand impact, shared services, and Oracle’s Road to Modern. This updated paper leverages the original work, adds information around these additional topics and incorporates our continued client experience.
Tags : oracle, service cloud, service management, customer interaction
     Oracle Service Cloud
Start   Previous    4 5 6 7 8 9 10 11 12 13 14 15 16 17 18    Next    End
Search Research Library      

Add Research

Get your company's research in the hands of targeted business professionals.

Related Topics