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By: Oracle Service Cloud     Published Date: Mar 23, 2016
In the early 2000s, two vastly different businesses—baseball and field service management—began to use advanced statistical analysis to gain an advantage over their competitors. They both revolutionized their respective fields by using statistical knowledge to improve performance. The new approach replaced old models and methods and attained shockingly good results as both set new standards for their respective industries. In this white paper, you will learn the general concepts behind predictive analytics and how they can be applied to a field service organization. The paper will cover the basic metrics that should be tracked, the use of performance pattern profiles, and how these principles can predict future events.
Tags : oracle, service cloud, service management, customer interaction
     Oracle Service Cloud
By: LeadGenius     Published Date: Dec 22, 2016
Sales Velocity is an excellent Marketing-Sales alignment metric, because it combines high-level KPIs from both departments. In this whiteboard video, Lena Shaw, Director of Marketing & Growth at LeadGenius, shows marketing and sales leaders how to use sales velocity.
Tags : b2b sales, sales velocity, sales alignment, marketing sales alignment, marketing metrics, sales metrics, sales effectiveness, sales productivity
     LeadGenius
By: Tracx     Published Date: Mar 08, 2017
"Can you prove social media is working? 86% of marketers identified measuring social media return on investment (ROI) as a top challenge. Social ROI can be daunting, but it’s also the key to winning resources and propelling your social media program forward. So how do you calculate the ROI of your social media? We’ve created a Guide and ROI Template to do just that. Arm yourself with not only the knowledge of what's working and what's not on social media, but the numbers to prove it. What You're Getting: *Advice on goal-driven analysis and which metrics matter *Insight on how to tie social data to marketing investments *An easy-to-follow, five-step process for determining ROI *A downloadable template to make calculations easy"
Tags : b2b social media, b2c social media, enterprise social, media engagement, media listening, media platform, media technology, social analytics
     Tracx
By: Bizible     Published Date: Jun 19, 2017
Learn how B2B marketers are moving away from vanity metrics and starting to optimize and plan for revenue with pipeline marketing. Get the comprehensive guide to get started!
Tags : pipeline marketing, full-funnel marketing, revenue marketing, b2b marketing, conversion tactics, growth marketing, growth hacking, demand generation
     Bizible
By: Bizible     Published Date: Jul 25, 2017
Learn how B2B marketers are moving away from vanity metrics and starting to optimize and plan for revenue with pipeline marketing. Get the comprehensive guide to get started!
Tags : 
     Bizible
By: MaritzCX     Published Date: Feb 02, 2018
This e-book presents results alongside an argument that action/behavior metrics are the best measures to help companies drive real action and lasting change. By downloading this eBook, you give MaritzCX and its partners permission to contact you for marketing and promotional purposes.
Tags : martizcx, customer service, customer intelligence, monitoring, social media, web analytics, customer experience/engagement, business intelligence
     MaritzCX
By: Interactive Intelligence     Published Date: Oct 03, 2011
To create a successful workforce management deployment, the first step is to evaluate your WFM product and determine how you'll use it along with the processes and best practices that support it. Next, consider how your ACD is configured, what type of forecasting and scheduling practices you'll use and goals for various metrics including schedule adherence. For more insights, read how to get the most out of workforce management.
Tags : interactive intelligence, workforce management, acd, schedule, forecasting, wfm, processes, best practice
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn the performance “metrics that matter” for the contemporary contact center, as the definition of efficient customer service evolves.
Tags : contact center, strategic planning, budgeting tools, customer experience, big data, budgeting tools, workforce management, data solution
     Interactive Intelligence
By: Webroot UK     Published Date: Sep 05, 2013
PassMark Software® conducted objective performance testing on eight (8) security software products, on Windows 7 Ultimate Edition (64-bit) during January 2013. This report presents our results and findings as a result of performance benchmark testing conducted for these endpoint security products. The aim of this benchmark was to compare the performance impact of Webroot’s SecureAnywhere Business Endpoint Protection product with seven (7) competitor products. Read this report to learn how Webroot performed against competitors in all 13 performance metrics.
Tags : secure anywhere, business endpoint protection, passmark software, competitor software, benchmark performance, performance metrics, endpoint security, security
     Webroot UK
By: NACR     Published Date: Feb 09, 2015
Do you know what the compliance issues are for your organization and the technology solutions you might consider? Download this guide to learn what you need to know.
Tags : nacr, compliance, technology, technology solutions, regulations, software compliance – contact center, data security, customer security
     NACR
By: IBM     Published Date: Apr 17, 2009
Integrate facilities and IT. Realize the value of the green data center.As data center costs continue to rise, green is the word of the day. What it means is cost savings through consolidation and lower energy usage, as this white paper shows. See the role energy consumption plays in today’s data centers, and how IBM Tivoli® solutions can help optimize energy use.
Tags : ibm, green data center, ibm mbi, data center costs, cost savings, consolidation, energy use, ibm tivoli
     IBM
By: IBM     Published Date: Sep 11, 2009
This ROI calculator from IDC will help you quickly and easily understand the average annual benefit that you may be able to achieve using IBM® Tivoli® Netcool®. The tool and underlying calculations and metrics are based on IDC research of 14 IBM Tivoli Netcool.
Tags : profitability, oss support, oss, investment analysis, ibm tivoli, netcool, ibm, tivoli netcool
     IBM
By: Microsoft Dynamics     Published Date: Jul 03, 2008
The people in your organization have access to volumes of information that was once unimaginable. Success or failure can hinge on whether or not people can use this information to make wise decisions quickly. But without the ability to make sense of information, a knowledge gap exists, and the best anyone can do is guess or follow a hunch. Business intelligence helps you decipher and extract meaning from data so you can make informed decisions.
Tags : analytics, business intelligence, business management, metrics, business metrics, microsoft
     Microsoft Dynamics
By: Cognos     Published Date: Jun 19, 2007
The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance, strengthens the partnership between decision-makers and the people who provide the information that drives better decisions. It suggests 42 decisions areas, or information sweet spots, to help you understand your data, plan, and monitor your performance.
Tags : performance, business analytics, business metrics, evaluation, analyze, analytical applications, cognos, business intelligence
     Cognos
By: Inovis     Published Date: Aug 06, 2007
The challenges presented by multiple Value-Added Networks (VANs) and managing diverse trading partners create barriers to the efficiencies promised by EDI. Multiple providers mean multiple points of failure with no one entity to hold accountable. Also, as trading communities grow, end-to-end supply chain visibility becomes an essential operational requirement.
Tags : van, vans, value added, value-added, value added, edi, electronic data interchange, scm
     Inovis
By: 6th Sense Analytics     Published Date: Sep 18, 2007
Software development projects have a long and storied history of failure. In fact, 82% of projects today run late, while errors cost 80% of the average project budget to fix (The Standish Group). Certainly no other business process today is allowed to endure this sort of failure. But software development is often left to chance, despite the significant cost and importance of the process.
Tags : software development, development, programming, programmer, quality assurance, quality control, software testing, cost
     6th Sense Analytics
By: 6th Sense Analytics     Published Date: Sep 19, 2007
Doug Gold, chief financial officer of CoreObjects, a Los Angeles-based product development company with multiple locations across India, talks about how his company is overcoming the challenges of visibility and control within distributed software development projects.
Tags : business management, business metrics, business analytics, offshore, offshoring, outsource, outsourcing, software development
     6th Sense Analytics
By: 6th Sense Analytics     Published Date: Sep 19, 2007
Do you have a software development metrics program? Does it work? SD Times, 6th Sense Analytics and Rally Software Development Corp. participate in this recorded Roundtable Discussion focused on developing a metrics program that gives you the information you need to make informed decisions regarding your software development efforts.
Tags : productivity, software development, quality assurance, quality control, metrics, 6th sense, 6th sense analytics
     6th Sense Analytics
By: Landslide Technologies     Published Date: Apr 21, 2008
What sales is has not changed. How sales are accomplished is changing radically. In this first of a two-part whitepaper,  we present an overview of the state of sales today, supported by metrics from our 2007 Sales Performance Optimization survey.  The differences between S1.0 and S2.0 are represented in the comparison between old-style circus companies and  the modern circus (think Ringling Bros. vs. Cirque du Soleil).
Tags : sales, sales 2.0, landslide, crm, metrics
     Landslide Technologies
By: LandslideCRM     Published Date: May 17, 2012
What sales is has not changed. How sales are accomplished is changing radically. In this first of a two-part white paper,  we present an overview of the state of sales today, supported by metrics from our 2007 Sales Performance Optimization survey.  The differences between S1.0 and S2.0 are represented in the comparison between old-style circus companies and  the modern circus (think Ringling Bros. vs. Cirque du Soleil).
Tags : sales, sales 2.0, landslide, crm, metrics, crm solutions/software
     LandslideCRM
By: LANDesk     Published Date: Dec 08, 2009
This report created by the Service Desk Institute and sponsored by LANDesk provides an insight into the UK IT Support Industry by examining the core of any organisation - the Service Desk. The study covers a wide range of issues from technology and metrics through to training and salaries.
Tags : avocent, service desk, help desk, landesk, benchmarking, desk managers, technical desks
     LANDesk
By: Cornerstone OnDemand     Published Date: Feb 12, 2015
Two organizations implement nearly identical employee training initiatives. Company A quickly sees improved metrics & long-term financial results. Company B sees little change – and is back to square one a year later. Why?
Tags : cornerstone ondemand, employee engagement, leadership, development strategy, employees, high performing, operational leadership, business success
     Cornerstone OnDemand
By: Microsoft Dynamics CRM     Published Date: Mar 30, 2010
This report reveals how Best-in-Class firms distinguish themselves from all others by routinely benchmarking and measuring their service performance; implementing effective measuring, monitoring and tracking systems; integrating service KPIs with company-wide CRM or ERP systems, wherever possible; and establishing a formal process for automatically collecting and disseminating data.
Tags : microsoft dynamic crm, service benchmarking, metrics, customer satisfaction, data management, mttr, kpi, metrics measuring program
     Microsoft Dynamics CRM
By: IBM Software     Published Date: Jul 29, 2010
See how plans, financial reports and scorecards can help you manage performance across all data sources.
Tags : ibm software, ibm cognos, performance manager demo, financial report, sales performance, sales force, pipeline, customer behavior
     IBM Software
By: IBM Software     Published Date: Jul 29, 2010
Designed for the sales executive, this series of research briefs focuses on the advent of metrics-based sales productivity and the new approaches delivering huge dividends to forward-thinking sales organizations.
Tags : ibm software, metrics-based sales productivity, sales executive, automation system, sales performance management, analytic
     IBM Software
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