metrics

In the early 2000s, two vastly different businesses—baseball and field service management—began to use advanced statistical analysis to gain an advantage over their competitors. They both revolutionized their respective fields by using statistical knowledge to improve performance. The new approach replaced old models and methods and attained shockingly good results as both set new standards for their respective industries. In this white paper, you will learn the general concepts behind predictive analytics and how they can be applied to a field service organization. The paper will cover the basic metrics that should be tracked, the use of performance pattern profiles, and how these principles can predict future events.

Sales Velocity is an excellent Marketing-Sales alignment metric, because it combines high-level KPIs from both departments. In this whiteboard video, Lena Shaw, Director of Marketing & Growth at LeadGenius, shows marketing and sales leaders how to use sales velocity.

"Can you prove social media is working? 86% of marketers identified measuring social media return on investment (ROI) as a top challenge. Social ROI can be daunting, but it’s also the key to winning resources and propelling your social media program forward. So how do you calculate the ROI of your social media? We’ve created a Guide and ROI Template to do just that. Arm yourself with not only the knowledge of what's working and what's not on social media, but the numbers to prove it. What You're Getting: *Advice on goal-driven analysis and which metrics matter *Insight on how to tie social data to marketing investments *An easy-to-follow, five-step process for determining ROI *A downloadable template to make calculations easy"

Learn how B2B marketers are moving away from vanity metrics and starting to optimize and plan for revenue with pipeline marketing. Get the comprehensive guide to get started!

Learn how B2B marketers are moving away from vanity metrics and starting to optimize and plan for revenue with pipeline marketing. Get the comprehensive guide to get started!

This e-book presents results alongside an argument that action/behavior metrics are the best measures to help companies drive real action and lasting change. By downloading this eBook, you give MaritzCX and its partners permission to contact you for marketing and promotional purposes.

To create a successful workforce management deployment, the first step is to evaluate your WFM product and determine how you'll use it along with the processes and best practices that support it. Next, consider how your ACD is configured, what type of forecasting and scheduling practices you'll use and goals for various metrics including schedule adherence. For more insights, read how to get the most out of workforce management.

Learn the performance “metrics that matter” for the contemporary contact center, as the definition of efficient customer service evolves.

PassMark Software® conducted objective performance testing on eight (8) security software products, on Windows 7 Ultimate Edition (64-bit) during January 2013. This report presents our results and findings as a result of performance benchmark testing conducted for these endpoint security products. The aim of this benchmark was to compare the performance impact of Webroot’s SecureAnywhere Business Endpoint Protection product with seven (7) competitor products. Read this report to learn how Webroot performed against competitors in all 13 performance metrics.

Do you know what the compliance issues are for your organization and the technology solutions you might consider? Download this guide to learn what you need to know.

Integrate facilities and IT. Realize the value of the green data center.As data center costs continue to rise, green is the word of the day. What it means is cost savings through consolidation and lower energy usage, as this white paper shows. See the role energy consumption plays in today’s data centers, and how IBM Tivoli® solutions can help optimize energy use.

This ROI calculator from IDC will help you quickly and easily understand the average annual benefit that you may be able to achieve using IBM® Tivoli® Netcool®. The tool and underlying calculations and metrics are based on IDC research of 14 IBM Tivoli Netcool.

The people in your organization have access to volumes of information that was once unimaginable. Success or failure can hinge on whether or not people can use this information to make wise decisions quickly. But without the ability to make sense of information, a knowledge gap exists, and the best anyone can do is guess or follow a hunch. Business intelligence helps you decipher and extract meaning from data so you can make informed decisions.

The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance, strengthens the partnership between decision-makers and the people who provide the information that drives better decisions. It suggests 42 decisions areas, or information sweet spots, to help you understand your data, plan, and monitor your performance.

The challenges presented by multiple Value-Added Networks (VANs) and managing diverse trading partners create barriers to the efficiencies promised by EDI. Multiple providers mean multiple points of failure with no one entity to hold accountable. Also, as trading communities grow, end-to-end supply chain visibility becomes an essential operational requirement.

Software development projects have a long and storied history of failure. In fact, 82% of projects today run late, while errors cost 80% of the average project budget to fix (The Standish Group). Certainly no other business process today is allowed to endure this sort of failure. But software development is often left to chance, despite the significant cost and importance of the process.

Doug Gold, chief financial officer of CoreObjects, a Los Angeles-based product development company with multiple locations across India, talks about how his company is overcoming the challenges of visibility and control within distributed software development projects.

Do you have a software development metrics program? Does it work? SD Times, 6th Sense Analytics and Rally Software Development Corp. participate in this recorded Roundtable Discussion focused on developing a metrics program that gives you the information you need to make informed decisions regarding your software development efforts.

What sales is has not changed. How sales are accomplished is changing radically. In this first of a two-part whitepaper,  we present an overview of the state of sales today, supported by metrics from our 2007 Sales Performance Optimization survey.  The differences between S1.0 and S2.0 are represented in the comparison between old-style circus companies and  the modern circus (think Ringling Bros. vs. Cirque du Soleil).

What sales is has not changed. How sales are accomplished is changing radically. In this first of a two-part white paper,  we present an overview of the state of sales today, supported by metrics from our 2007 Sales Performance Optimization survey.  The differences between S1.0 and S2.0 are represented in the comparison between old-style circus companies and  the modern circus (think Ringling Bros. vs. Cirque du Soleil).

This report created by the Service Desk Institute and sponsored by LANDesk provides an insight into the UK IT Support Industry by examining the core of any organisation - the Service Desk. The study covers a wide range of issues from technology and metrics through to training and salaries.

Two organizations implement nearly identical employee training initiatives. Company A quickly sees improved metrics & long-term financial results. Company B sees little change – and is back to square one a year later. Why?

This report reveals how Best-in-Class firms distinguish themselves from all others by routinely benchmarking and measuring their service performance; implementing effective measuring, monitoring and tracking systems; integrating service KPIs with company-wide CRM or ERP systems, wherever possible; and establishing a formal process for automatically collecting and disseminating data.

See how plans, financial reports and scorecards can help you manage performance across all data sources.

Designed for the sales executive, this series of research briefs focuses on the advent of metrics-based sales productivity and the new approaches delivering huge dividends to forward-thinking sales organizations.