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By: Quocirca     Published Date: Apr 23, 2007
The need to understand how the performance and problems within the technical infrastructure impacts the capabilities of the business is massive.  However, the majority of companies can only measure application and specific asset performance, whereas many issues within the infrastructure lie at the transport level, where packet switching presents both great opportunities and major issues.
Tags : networking, infrastructure, network management, tcp/ip protocol, wide area networks, wan, wans, packet switching
     Quocirca
By: Quocirca     Published Date: Oct 29, 2008
Outsourcing is a strategy increasingly being used by organizations to reduce costs and increase value. Outsourcing, however, has its risks. As organizations look to push out more of their custom software application development needs to outsourcing partners, careful planning is required in terms of building stringent software security requirements into contracts and creating a process and metrics to ensure that those requirements are met. This report examines outsourcing practices from 200 of the largest organizations in the UK and the US and provides pointers as to how the most experienced outsourcers are putting in place effective processes to drive the risk out of outsourcing.
Tags : quocirca, outsourcing, security
     Quocirca
By: ZIGZAG Marketing, Inc.     Published Date: Feb 13, 2007
Most high technology product companies have a strategic plan that includes goals for revenue growth, new customers, market share and other quantifiable metrics. But a huge disconnect often exists between the strategic plan and product plans. The result is an organization going in many different directions.
Tags : product development, product marketing, strategy, product planning, strategic planning, product lifecycle management, zigzag
     ZIGZAG Marketing, Inc.
By: AKS-Labs     Published Date: Mar 20, 2007
Business professionals lack essential information about real-life metrics and information on how to build a Balanced Scorecard, which supports weights and scores, which allows calculating the performance values. This whitepaper is a Balanced Scorecard design toolkit, which contains some "how-to" ideas.
Tags : balanced scorecard, business analytics, business metrics, business intelligence, business integration, customer satisfaction, enterprise resource planning, scorecard
     AKS-Labs
By: Business Assyst     Published Date: Mar 26, 2007
Interest in customer loyalty programs has never been more avid. After a number of years when such programs always seemed to be on the brink of taking off - but never quite managed to reach expectations - recent years have seen a real and dramatic increase in their uptake. This paper explores the issues which need to be addressed in order to cost justify the implementation of a customer loyalty system.
Tags : crm, customer relationship management, customer experience management, loyalty, retention, business metrics, affinity, business assyst
     Business Assyst
By: Business Assyst     Published Date: Mar 26, 2007
The last ten years has been devoted to developing ways of gaining knowledge of and understanding customers, the next ten years will be devoted to developing ways of using the information. Those that do this effectively will win and those that don't bother will surely fail.
Tags : business analytics, business metrics, customer relationship management, crm, loyalty, affinity, retention, business assyst
     Business Assyst
By: WorldTelemetry, Inc.     Published Date: Mar 26, 2007
Business Intelligence Software are applications that build on existing data warehouses and provide analytical processing tools that allow users to more effectively analyze such data. This, in turn, permits businesses to more rapidly develop existing and new analyses and reports for improved decision-making power and information dissemination capacity.
Tags : analytical applications, business analytics, business metrics, business intelligence, enterprise software, bi software, world telemetry, worldtelemetry
     WorldTelemetry, Inc.
By: WorldTelemetry, Inc.     Published Date: Mar 26, 2007
ROI is based on the analysis of differential cash flows. In the case of remote data acquisition and aggregation systems for fuel tank operators, it is based on calculating the cost of acquiring and aggregating the data manually and compared to the total cost of owning, maintaining and operating an automated data acquisition and aggregation system.
Tags : business analytics, business intelligence, bi software, enterprise software, business management, business metrics, analyatical applications, roi
     WorldTelemetry, Inc.
By: WorldTelemetry, Inc.     Published Date: Mar 26, 2007
To be successful in today's safety-conscious and efficiency-minded marketplace, companies must combine compelling new technologies to offer the most convenient and effective business services and solutions. For monitoring remote tank sites, that means combining the intelligence of General Packet Radio Service (GPRS) communication with the risk mitigation properties of intrinsic safety.
Tags : business analytics, business management, business metrics, business intelligence, bi software, enterprise software, world telemetry, worldtelemetry
     WorldTelemetry, Inc.
By: WorldTelemetry, Inc.     Published Date: Mar 26, 2007
Companies that purchase fuels, chemicals, solvents and other products often have to make a choice: either reduce costs by keeping inventory levels low, risking run-outs and lost sales, or keep enough surplus inventories on hand to be prepared for unforeseen spikes in product demand, which tends to drive up inventory costs and market price risks.
Tags : inventory, fuels, chemicals, world telemetry, worldtelemetry, vmi, vendor-managed inventory, business intelligence
     WorldTelemetry, Inc.
By: TRIRIGA     Published Date: Apr 15, 2008
Workplace Performance Management: A strategic framework and system to align, measure and deliver greater shareholder value from workplace assets and operations. Corporations need to align workplace operations and assets to business strategies.  Workplace assets and operations must be measured and linked directly to stakeholder expectations to expose the true contributions of real estate to the organization.
Tags : workplace, performance, real estate, facility management, wpm, tririga, performance metrics, workplace strategy
     TRIRIGA
By: ProofSpace     Published Date: Sep 10, 2007
Read this paper and learn the principles that are prerequisites to enforceable electronic agreements as required by existing legal standards and electronic signature legislation.  This paper will also specify sixteen measurement criteria that can be used as metrics to assess whether the architecture of an electronic transaction will meet the requirements of admissibility.
Tags : proofspace, proofmark, signing key vulnerability, trustworthy time, authenticated time stamps, time existence of data, electronic postmark, asymmetric key cryptography
     ProofSpace
By: Interactive Intelligence     Published Date: Feb 21, 2013
This two part paper is a review of a remote agent case study. This first part looks at the issues faced and the benefits received from the people side of the project: How the agents and management of a remote solution can positively affect customers.
Tags : case study review, customer service metrics, interactive intelligence, remote solutions
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Feb 26, 2013
Read this white paper, from Interactive Intelligence, on transforming a measurement program into a meaningful program. Follow these eight steps outlined in the white paper to truly create a meaningful measurement program.
Tags : transforming measurement programs, customer feedback, surveys, metrics, integrating scores, business metrics, crm & customer care, data management/analytics
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Sep 11, 2013
The customer service contact center thrives on performance metrics. These metrics provide operational insight into the efficiency of the customer service process, including how effectively customer service representatives are performing their duties ó as well as how well customers are being served. Many performance metrics are as old as the contact center industry itself and are still in widespread use today. The purpose of this paper is not to disparage existing contact center performance metrics or to suggest that these metrics no longer matter. The authors acknowledge that the metrics that matter to the readerís contact center are the ones that make sense in that particular situation. Rather, this paper explores some of the emerging metrics that specifically acknowledge and address the changing attitudes, objectives and definition of the contemporary contact center.
Tags : contact center metrics, interactive intelligence, contact centers, industry, representatives, performance metrics, customers, customer service process
     Interactive Intelligence
By: AT&T     Published Date: Jun 25, 2008
To maximize investments in mobile technology, companies must be able to measure productivity gains from mobile working. Professor Marco Iansiti of the Harvard Business School and Jay Jamrog, Senior Vice President of Research with the Institute for Corporate Productivity, offer advice.
Tags : productivity, mobility, mobile technology, mobile technologies, pda, at&t
     AT&T
By: Marketo     Published Date: Jul 31, 2012
The Definitive Guide to Marketing Metrics and Marketing Analytics shows marketing professionals how to talk the talk of C-level executives in terms of forecasting and reporting, and walk the walk to the revenue table by leveraging metrics that matter.
Tags : definitive, guide, marketing, metrics, analytics, marketo, roi, leans
     Marketo
By: ZSL Inc.     Published Date: Jul 20, 2009
Organizations have implemented enterprise applications such as ERP and CRM for business process execution but have failed to address the key enterprise asset: data. In the current economic environment, enterprises that fail to capitalize on their data assets jeopardize their cost structures and their earnings potential. It is vital for organizations to leverage their data assets to measure their business performance, identify the weak poles and strategic improvement spots to scale their business to new heights. Business Intelligence (BI), the recent innovation in IT, has emerged to be a potential hope for the organizations to build a strong business milieu without any new asset investments and utilizing the existing key assets of the organizations.
Tags : business intelligence, zsl, erp, crm, enterprise application, enterprises, investments, business transformation
     ZSL Inc.
By: Godfrey     Published Date: Oct 24, 2008
Recently, however, the explosive growth of online media has changed the PR game, creating a deeper, richer two-way communication between a marketer and its target audiences. Now, marketers can use social media strategies and tactics to engage their audiences directly. Those tactics include press release optimization, online media monitoring and reporting, social media press releases, RSS feeds, blogs, podcasts, webcasts and a host of other emerging technologies.
Tags : godfrey, convergent, public relations, business-to-business, traditional pr, media relations, press kits, trade show support
     Godfrey
By: RisingMedia     Published Date: Oct 14, 2008
Defining specific metrics for measuring the success of a Web site is a daunting task. The inability to identify proper criteria and meaningful calculations is hampering the e-business world's capacity to determine the value of corporate Web sites and to set appropriate budgets for their development.
Tags : emetrics, risingmedia, netgenesis, e-business, roi metrics, web analytics
     RisingMedia
By: RisingMedia     Published Date: Oct 14, 2008
Starting in 2002, the first few years of the eMetrics Marketing Optimization Summit were formative for an those interested in measuring the ROI of online marketing. Technologies were revealed, processes suggested, partnerships formed and an industry found its voice.
Tags : emetrics, risingmedia, roi, online marketing, marketing optimization, wasp, web analytics
     RisingMedia
By: OwlPoint, LLC     Published Date: Feb 11, 2009
IT Service Management (ITSM) is a proven, mature framework that can be utilized to support Green IT programs. Green IT and ITSM share common goals, such as operational efficiencies and metrics based improvements. Existing processes and supporting ITSM tools can easily be adapted to support Green IT initiatives. ITSM provides the structure to be successful as well as for documenting and sharing the achievements. This white paper explains how a service management framework can contribute to you.
Tags : owlpoint, itsm, green it, it service management, service management framework
     OwlPoint, LLC
By: Subrago     Published Date: Apr 30, 2009
The key objective of this white paper is to highlight the key issues and discuss processes and controls required to build a high performing IT support organization.
Tags : it support, subrago, it costs, customer transaction, high performing it support, it dependency, tolerance level, production services
     Subrago
By: Bazaarvoice     Published Date: Jan 26, 2011
In our second annual marketing survey, we surveyed CMOs in The CMO Club about their use,expectations, and measurement of social media, then compared the results to the previous year's survey. In short, 2009 marked the year CMOs embraced social media marketing but struggled to tie their strategies to the bottom line. Many evaluated engagement metrics created from social media- such as the number of click-throughs to the website or number of fans or followers - instead of evaluating business metrics like revenues and conversion. In 2009, CMOs aspired to tie social to the bottom line.
Tags : bazaarvoice, social marketing, ctr, engagement, crm, customer service, word-of-mouth, ugc
     Bazaarvoice
By: IBM Software     Published Date: Jul 28, 2010
Designed for the sales executive, this series of research briefs focuses on the advent of metrics-based sales productivity and the new approaches delivering huge dividends to forward-thinking sales organizations.
Tags : ibm software, metrics-based sales productivity, sales executive, automation system, sales performance management, analytic
     IBM Software
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