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By: Dell EMC     Published Date: May 10, 2017
Business leaders are increasingly looking to IT to deliver a mobile workspace. In this IDC white paper, learn how to leverage converged infrastructure as a cost-effective and efficient platform to support virtual client computing environments with Dell EMC. Download this white paper from Dell EMC and Intel® to learn more.
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     Dell EMC
By: Dell EMC     Published Date: May 10, 2017
While just about everyone is writing about how IT and the businesses it serves need to be transformed, the actual industry answers to both digital and IT transformation remain unclear at best. Are transformational initiatives all about analytics and big data? Or are they about the move to cloud in all its varieties? Support for mobile? More agile ways of working and developing software? Or are they actually all about crafting teams to promote more proactive dialog between the business and IT? The truth is, of course, digital and IT transformation depend on all of the above and more. They also depend on a resilient infrastructure that’s easily adapted to changing business priorities without requiring long hours spent on maintenance, updates, and addressing problems of service availability. But making all this work clearly and cohesively is far beyond the purview of almost any solution today—whether from a software management perspective or from a hardware infrastructure perspective.
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     Dell EMC
By: Dell EMC     Published Date: May 16, 2017
In today’s mobile and digital world, IT speed and agility are essential. Discover how Dell EMC customers around the world are leveraging converged and hyper-converged infrastructure to deliver faster business outcomes and reduce costs. Watch this video from Dell and Intel® to learn more. Intel Inside®. New Possibilities Outside. Intel and the Intel logo are trademarks of Intel Corporation in the U.S. and/or other countries.
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     Dell EMC
By: IBM APAC     Published Date: Jul 09, 2017
IT departments are under constant pressure to deliver improved user experiences that lead to revenue growth. Achieving this goal requires addressing multiple areas at once: taking advantage of the flexibility and scalability of the cloud; empowering mobile users with anytime, anywhere access; and accelerating digital transformation.
Tags : digital transformation, ecm, enterprise content management, cloud, flexibility
     IBM APAC
By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
Tags : home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction
     Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 11, 2017
Mobile, relationship intelligence, and sales coaching are necessities for today’s sales organization and are pervasive capabilities for every sales automation solution category. No vendor solely offers these capabilities without complementing them with other functions. Instead, they are embedded across the categories mentioned above. For example, sales content management providers cannot compete without extensive mobile expertise; market intelligence and customer success do not work without relationship intelligence; and sales coaching is not constrained only to the sales performance management vendors.
Tags : sales content management, customer success, market intelligence, sales acceleration, sales performance management, partner relationship, contract life cycle
     Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
For sales teams to be successful in the age of the customer, they need tools that help them close more deals, faster. Some CRM tools are underused because they’re not geared to helping reps sell in the modern era. This may be because they’re complicated to use; because they’re isolated from the apps your reps use every day; or because they don’t give reps the information they need. Today, sales automation is not (just) about managing accounts, contacts, and activities. It’s about gaining insight that provides a competitive edge, having access to predictive information, being able to collaborate in real time, creating quotes in front of the customer, updating forecasts. All at any time, from any place, using mobile devices—all helping to drive sales and pipeline.
Tags : sales, mobile, analytics, customer data, sales automation, accounts, contacts, predictive information
     Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
If you’re looking to improve sales performance, optimize ecommerce, implement marketing automation, expand social media, deliver better customer service, or utilize accurate Configure-Price-Quote (CPQ) – it’s all Oracle. And, the icing on the cake? All of these solutions are integrated, but modular. We offer a breadth of solutions that you can not only buy individually, but can also easily integrate with existing or additional solutions as your business needs grow. Adapt your customer experience strategy to new technology in Forrester's navigate the future of CRM in 2017 Report.
Tags : mobile, artificial intelligence, chatbots, internet of things, integrated suite, cloud solutions
     Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
The past five years have marked the beginning of the “Age of the Customer,” in which technology and economic forces have put customers in control of their interactions with businesses. These businesses, hoping to understand and serve customers in a global and digital economy, are almost universally undergoing digital transformation, which involves realigning and investing in new technology and business models with a specific focus on the customer experience.
Tags : online customer experience, cross channel, call center agent, improving mobile, store/branch, phone service, social computing
     Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
Mobile is undoubtedly changing both our personal and professional lives. Customer service organizations should decide on a strategy to bridge the gap between mobile behavior and customer service. This requires a strategic review of value drivers, combined with a tactical search for relevant use cases. Don’t fall in the “we need an app for everything” trap — some users need big screens, some users don’t. Some need a rich experience, others just need basic functions. Your strategy must take all of these dynamics into consideration.
Tags : data search, mobile devices, customer service, organization optimization, employee expectations, opportunities, global oracle data centers, data center traffic
     Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
By: Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017     Published Date: Jul 12, 2017
Enterprises tend not to view project management as a holistic process. Much like the disparate systems they have in place, they see a disparate collection of issues. They typically look to solve specific pain points with single applications. Rather than migrate an entire enterprise to a new system, they are looking to manage a problem spot and have it flow into a specific component (e.g., cost, human capital leverage, or how demand is driven) as needed. In many cases, however, the pain points are symptoms of a larger issue, and to remove them the situation must be viewed in the context of the full project life cycle. Oracle Project Portfolio Management (PPM) Cloud, part of the integrated suite that is Oracle ERP Cloud, not only does this, but it’s also built with the user in mind… solving the PPM pain points through role-based analytics, social collaboration, optimization, costing, control, and mobile solutions for today’s project team.
Tags : ppm, project portfolio management, erp, oracle, cloud
     Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017
By: Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017     Published Date: Jul 12, 2017
Relentless digital developments have created the chance for the finance team to become true strategic leaders across the business—but they have also raised expectations and generated new challenges. In this digibook, we explore the growth of cloud, social, mobile and big data, and how smart CFOs are taking advantage. We show how to use your big data analytics and smooth procurement systems as a launchpad to holding your own in the Digital Age. Each chapter is illustrated by examples from successful businesses that have embraced the new ways of working as well as guidance on how to plan for and implement the changes that are right for you.
Tags : data analytics, digital age, digital transformation, cloud, big data, growth
     Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017
By: Entrust Datacard     Published Date: Jun 09, 2017
Learn why mobile is the future of enterprise authentication. Discover how mobile: • Elicits stronger, more convenient authentication • Promotes quicker and better user adoption • Future-proofs your organization
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     Entrust Datacard
By: Determine (Selectica)     Published Date: Jun 29, 2017
Cloud-based solutions are revolutionizing the way that enterprises conduct business. These web-based versions of common business tools, like analytics or document management tools, retain most or all of the functionality of their desktop versions and provide significant access, customization, and utility to end users. More organizations are ditching on-premises solutions and adopting cloud-based tools, also known as Software-as-a-Service (SaaS), "hosted," or "on-demand" solutions. The are becoming invaluable assets in today's agile and mobile workforce.
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     Determine (Selectica)
By: FICO     Published Date: Jun 15, 2017
Consumers financing a new or used vehicle have more choices than ever before and rising expectations for great experiences on digital and through mobile apps show no sign of slowing.
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     FICO
By: Monotype     Published Date: Jun 29, 2017
After years spent hidden in the shadows of Millennials, Generation Z is taking over the spotlight and making some serious waves in the process. Gen Zs are the first true digital natives, born between the late 1990’s to the mid 2000’s, and only know a world with Internet access, social media and smartphones. This “YouTube generation” is tech-savvy and pragmatic, drives innovation and the way we consume media, and they’re pushing brands and marketers to catch up in the process. Like, follow, read, repeat In an era of massive information (and advertising) overload, the brand-consumer relationship is a delicate dance. One misstep and a disgruntled customer will gladly find a new partner. Thanks to a mobile-first, visually rich, social and digital world, people expect flexibility, authenticity and consistency in every single interaction with a brand. In order to keep your customers engaged and happy, look to the emerging behaviours and preferences of Generation Z as a beacon for what’s to c
Tags : generation z, communication, media, marketing, branding, customer engagement, digital engagement
     Monotype
By: Virtela Communications, Inc.     Published Date: Oct 12, 2011
Find out how companies have deployed remote access SSL VPNs to increase remote user satisfaction, improve accessibility to corporate resources, support business continuity planning, and reduce overall implementation and ongoing management costs. The white paper also covers how cloud-based SSL VPN services address high availability requirements, support unforeseen spikes in activity and optimize network performance. Lastly, learn how a single SSL VPN platform can support all your mobile access, telecommuting and partner extranet requirements to improve your ROI.
Tags : virtela, healthcare, remote user satisfaction, roi
     Virtela Communications, Inc.
By: Virtela Communications, Inc.     Published Date: Oct 13, 2011
Christian Kane is an Enterprise Mobility Management Research Analyst with Forrester Research, where he helps clients develop and improve their desktop and mobile strategy. His research spans mobile hardware, mobile operating systems, mobile device management solutions, and mobile applications.
Tags : cloud computing, technology, virtela, device management, christian kane, mobility management, research
     Virtela Communications, Inc.
By: Oracle HCM Cloud     Published Date: May 25, 2017
Globally, employers are leveraging mobile to enhance employee productivity and flexibility, and 90% of healthcare provider employees use mobile devices to engage patients in their healthcare. How are you leveraging mobile to keep pace with changing healthcare needs? Learn more.
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     Oracle HCM Cloud
By: Marketo     Published Date: Jun 08, 2017
Unfortunately, we’ve all been there. Every now and then, we make cringe-worthy mistakes. But the mistakes that haunt us in our personal lives often aren’t as public as email marketing mistakes, which go out to hundreds and thousands of subscribers. Download this ebook to learn about the eight most common email marketing pitfalls and how you can avoid or fix them: Mistake 1: Unclear subject lines Mistake 2: Poor email list hygiene Mistake 3: Failure to measure email inboxing Mistake 4: No engagement segmentation Mistake 5: No re-engagement strategy Mistake 6: Using image-based CTA buttons Mistake 7: No mobile optimization Mistake 8: Bad testing decisions
Tags : continuously opened emails, engagement, unique clicks, multiple clicks, cleaning campaign, sender reputation, marketo, marketing
     Marketo
By: Code42     Published Date: Jul 12, 2017
Read the white paper today to learn how to keep your data on endpoints beyond your network.
Tags : deduplication,  worker productivity,  backup solution,  recover data, data security,  protecting data
     Code42
By: SAS     Published Date: Apr 25, 2017
This white paper, sponsored by SAS, examines the interplay between the challenges and opportunities afforded by the growing breadth of digital channels offered by financial institutions. Mobile wallets, real-time peer-to-peer (P2P), and digital account opening all require the right mix of security solutions, background analytics, and personnel to balance positive customer experience with robust fraud protection. JAVELIN independently produced this whitepaper and maintains complete independence in its data collection, findings, and analysis.
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     SAS
By: SAS     Published Date: Apr 25, 2017
Digital currency is here. Consumers have demanded more choice in ways to pay merchants, move money to friends and access their accounts. Payment providers have done well to meet these expectations for immediacy and convenience in managing money. The convenience is great for account holders, but it requires financial institutions and merchants to apply fraud safeguards at the same speed, sometimes in less than a second. Each new accelerated service brings new risks.
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     SAS
By: SAS     Published Date: Apr 25, 2017
For traditional banks, competing in an increasingly digital business environment is a challenge. And it’s getting tougher on several fronts. First, today’s digitally oriented customers expect banks to provide an ever-higher quality experience defined by speed and the flexibility to conduct business across many channels. They’ve grown accustomed to going online and transferring money between accounts, for example, and using their mobile device to make payments and check their account balance. These kinds of experiences have raised the bar in terms of customer expectations – and banks need to keep up, or risk losing customers. This is particularly true of millennial customers, as they have little regard for loyalty, which banks have traditionally relied on to build their business. Once frustrated by inconvenience, they don’t hesitate to switch banks – and thanks to the internet, this is now a fast, painless process.
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     SAS
By: SAS     Published Date: Jun 05, 2017
"How do you make your brick-and-mortar stores as smart as your website – so when customers walk in the door, you recognize them and cater to their individual tastes? What’s the key to making in-store shopping as frictionless for your customer as online shopping? Read this research summary from the International Institute for Analytics to get started. You’ll learn how to use analytics to gain advanced insight from the Internet of Things: tracking chips, in-store infrared traffic monitors, interactive kiosks and customer mobile devices, to name a few. With analytics, you’ll identify who’s walking in your store, understand their behavior and preferences, and create engaging experiences for your connected customers at every turn. "
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     SAS
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