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By: 8x8 Inc.     Published Date: Aug 09, 2017
There is a crisis in enterprise communications and collaboration, due in large part to the diversity of technology and application silos that create user complexity and confusion. As cloud and mobile become the convergence points for enterprise communications and collaboration, enterprise planners have to focus on a global open cloud strategy to facilitate effective internal and external collaborative business workflows
Tags : cloud, open cloud strategy, mobile, workflow, enterprise planning
     8x8 Inc.
By: Pega     Published Date: May 25, 2016
Adapting to changing market dynamics is not easy for any enterprise-class organization. To stay competitive, companies not only must adapt different go to market and customer service strategies but also embrace internal business process and workflow changes, which in many cases can be more difficult. Enter Intelligent Business Process Management Suites (iBPMS). According to Gartner, iBPMS compress the observation-to-action-to-outcome cycle, and help business transformation leaders, business process directors and solution architects establish a fluid capability to handle big change. Gartner evaluated 15 iBPMS vendors including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding evolving iBPMS market and the solutions offered by each iBPMS vendor.
Tags : business optimization, business strategy, network management, business applications, best practices, business process management, solutions, enterprise management
     Pega
By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
Tags : best practices, customer support, business intelligence, business optimization, customer engaement
     Pega
By: Cisco Spark     Published Date: Feb 08, 2017
With today’s stratified business communications, small to midsize companies face challenges as they try to modernize their online collaboration workflows. They’re frequently stitching together discrete, ad hoc communications tools to perform a variety of team-based tasks, but the limitations of this approach quickly become apparent as projects grow more complex.
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     Cisco Spark
By: Panasonic     Published Date: Aug 04, 2016
Whether deploying, securing or managing mobility solutions in a professional environment, enterprise leaders must go to great lengths to ensure their investments are effective and easily assimilated into their existing workflows. In order to avoid encountering challenges with rugged mobile devices and other specialist mobile solutions, it is crucial for businesses with field workforces to leverage services and partners that can help them instill strategic best practices across the entire spectrum of mobilization, including security and data protection, installation and integration, training, maintenance and warranties, and proper disposal of old assets.
Tags : mobile devices, mobility, managing mobility, best practices, productivity
     Panasonic
By: Riverbed     Published Date: Jul 17, 2013
Highly complex IT environment with multi-tier application architectures delivering apps and services, detecting and diagnosing code level performance problems can be like looking for a needle in a haystack. While it may be plain to the end user that there is a problem, understanding where that problem originates and exactly what is causing it is difficult, and time consuming. Riverbed OPNET AppInternals Xpert addresses this challenge by combining end-user experience, transaction tracing, and application component monitoring for deep end-to-end application visibility. This latest release facilitates bi-directional workflows between operations and application development to expedite problem resolution. Register to read the full report.
Tags : apm, esg, big data, end-user experience, application visability
     Riverbed
By: Polycom     Published Date: Oct 17, 2016
Visual communications today should provide a high level of functionality and simplicity. Solutions must work across multiple networks and video environments integrating existing video investments and offer consistent native experience. The Polycom RealPresence Platform (with RealConnect) together with Skype for Business/Lync 2013 provides that capability through unmatched ease of use and an enhanced video collaboration experience, made possible by deep integration and workflow integration. Download to learn more.
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     Polycom
By: Avaya     Published Date: Jan 15, 2014
Communication solutions are reaching an ideal balance of sophistication and ease-of-use. But are you making the most of these technologies by integrating them into your daily workflows to make innovation and collaboration part of every interaction?
Tags : avaya, collaboration, integration, integrating technology, workflow, productivity, innovation, communication solutions
     Avaya
By: Avaya     Published Date: Jan 15, 2014
How are you collaborating with the amazing communication technology now available? Chances are your organization is doing collaboration ... all wrong. Let's look at 5 common collaboration fails tripping up companies today.
Tags : avaya, collaboration, integration, integrating technology, workflow, productivity, innovation, communication solutions
     Avaya
By: Limelight     Published Date: Aug 15, 2012
This whitepaper poses the argument that choosing a solution to provide multi-screen delivery of your content can have a major impact on the efficiency of your publishing workflow and, ultimately, your bottom line
Tags : workflow management, workflow efficiency, cloud, content publishing, content delivery, emerging marketing, crm & customer care
     Limelight
By: Imprivata     Published Date: Jun 30, 2014
This IDC Health Insights white paper, sponsored by Imprivata, presents key findings of interviews with three healthcare IT executives at Atlantic Health System, Carolinas Pathology Group, and Beaufort Memorial Hospital regarding the deployment of Imprivata Cortext, a secure communications platform. Consistent findings across the three healthcare organizations are as follows: ease of use leads to quick clinician adoption, there is broad application of secure communication across various hospital workflows, and instant communication can save time for care team members and can improve collaboration. Read this report to learn more about how these organizations streamlined clinical workflows such as patient admission notifications, specialist referrals, pathology consultations and code team activations.
Tags : secure, communications, healthcare, hospital, collaboration
     Imprivata
By: STANLEY Healthcare     Published Date: Mar 24, 2015
In 2010, Children’s Hospitals and Clinics of Minnesota underwent a renovation at its Minneapolis facility. The goal was to transform the entire location into a place where patients and families – who previously received care in a shared-space environment – would enjoy private, family-centric rooms. Such a renovation would also transform the way staff worked together. Minnesota Children’s used the project as an opportunity to reevaluate its entire workflow and communications infrastructure. Read this case study to learn how Minnesota Children's Hospitals and Clinics of Minnesota implemented AeroScout® Real-Time Staff Visibility Solutions to achieve a quieter patient environment, enhanced safety, and improved workflow.
Tags : children's hospital, hospital, health care, staff visibility, patient environment, safety, workflow
     STANLEY Healthcare
By: CareCloud     Published Date: Jan 21, 2015
In this on-demand webinar, presenters will go in depth to explain and examine the ROI of EHR.
Tags : carecloud, maximize ehr profitability, physicians and new ehrs, beware of workflows, security needs, mu workflow, mu reports, patient engagement
     CareCloud
By: Polycom     Published Date: Mar 13, 2015
The Dominion Group of Companies offers clients a wide range of professional services, including investment advising, trust services, wealth management, and insurance. Based in Virginia Beach, Virginia, the company has three main offices as well as independent affiliate offices in multiple locations throughout the United States. Dominion is a small but growing company, currently employing 40 people. A recent opportunity for expansion of the trust side of the business required Dominion to branch out from its Virginia Beach headquarters, opening an office in Florida and relocating one of the firm’s principals to that location. A top priority during that transition was maintaining effective communication, despite the distance, to limit any disruption to existing client services and workflows.
Tags : investment, security, financial transmission, profits, innovative technology, unified communication
     Polycom
By: HP Data Center     Published Date: Apr 08, 2009
Unified Communications (UC) aims to unite securely and seamlessly all the different business communications channels that exist in a company. That includes voice, video, data, IM, mobility and the Web etc. This report examines in detail the key industry drivers and benefits that are inspiring large scale enterprises to adopt a Unified Communications strategy.
Tags : business communications, voice, video, data, mobility, industry drivers, unified communications strategy, just in time
     HP Data Center
By: IBM     Published Date: Sep 25, 2013
Learn why an Enterprise Fraud Management Platform allows for data to be shared more efficiently while simultaneously applying analytics to prioritize workflows, which will increase productivity per employee and assist insurers in detecting emergent fraud patterns in order to reduce loses.
Tags : investigation management, investigation management team, fraud, enterprise fraud management platform, fraud management, data, analytics, fraud detection
     IBM
By: Metalogix     Published Date: Jan 07, 2014
Metalogix Replicator gives all users uninterrupted, fully synchronized, fast access to SharePoint content on land, sea, and in the air. It synchronizes SharePoint content across geographically dispersed farms so that all parts of an organization can work from the most current information and provides high availability access, so users can access the same content anywhere, anytime.
Tags : sharepoint, sharepoint content, content synchronization, high availability, sharepoint high availability, sharepoint content synchronization, replication sharepoint, replication
     Metalogix
By: Metalogix     Published Date: Jan 08, 2014
Metalogix Replicator gives all users uninterrupted, fully synchronized, fast access to SharePoint content on land, sea, and in the air. It synchronizes SharePoint content across geographically dispersed farms so that all parts of an organization can work from the most current information and provides high availability access, so users can access the same content anywhere, anytime.
Tags : sharepoint, sharepoint content, content synchronization, high availability, sharepoint high availability, sharepoint content synchronization, replication, sharepoint replication
     Metalogix
By: Dell EMC     Published Date: Mar 18, 2016
The EMC Isilon Scale-out Data Lake is an ideal platform for multi-protocol ingest of data. This is a crucial function in Big Data environments, in which it is necessary to quickly and reliably ingest data into the Data Lake using protocols closest to the workload generating the data. With OneFS it is possible to ingest data via NFSv3, NFSv4, SMB2.0, SMB3.0 as well as via HDFS. This makes the platform very friendly for complex Big Data workflows.
Tags : emc, emc isilon, data lake, storage, network, big data
     Dell EMC
By: Zebra Technologies     Published Date: Jun 15, 2017
Zebra’s broad range of enterprise-level, healthcare-designed, end-to-end solutions provides a wealth of benefits throughout a healthcare facility, enabling clinicians, staff and administrators to sense, analyze and act in real time. Identity solutions can help improve accuracy and enhance patient safety, deliver greater operational efficiency and caregiver confidence, and improve the patient experience. Mobility solutions help improve staff communication and collaboration with enterprise effectiveness and workflow efficiency. Intelligence solutions offer greater visibility to data on patients, staff, assets and the facility overall for better decision making.
Tags : overview, brochure, zebra, enterprise, healthcare, solutions, mobility
     Zebra Technologies
By: Computhink     Published Date: Nov 30, 2007
The Marin Community Foundation (MCF) was established in 1986 with the assets of a trust created by long-time Marin residents Leonard and Beryl H. Buck. From the start, MCF’s mission was to use philanthropic contributions to help improve the human condition and enhance the quality of life in Marin County, CA. An unintended consequence was that they were swimming in paper.
Tags : electronic document, document management, information management, case study, marin, mcf, marin community foundation, workflow
     Computhink
By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn how to ensure a positive customer experience outcome by establishing a reliable business process automation (BPA), which will support your customer’s personalized interactions and adapt to changing conditions in the marketplace.
Tags : process automation, interactive intelligence, multichannel technology, intelligent process, business process, decision services, communications intelligence, customer interactions
     Interactive Intelligence
By: ScriptLogic     Published Date: Aug 30, 2010
Small to medium businesses experiencing network downtime can cost as much 3% of annual revenues. It is critical that you have a help desk solution that can help efficiently track, identify and resolve issues as quickly as possible. Help Desk Authority® provides best-of-breed ticket workflows, dashboards and reporting with advanced automation and self-service functions to enable IT to focus on more important issues.
Tags : scriptlogic, help desk authority, lifecycle, optimization, remote support, data tracking
     ScriptLogic
By: Hyland Software     Published Date: Dec 17, 2013
Unlike a basic document management system, ECM goes beyond storing and retrieving content to provide functionality that supports business initiatives. Multiple document types are captured, integrated, processed and measured to streamline workflows.
Tags : emc, enterprise content management, emc solution, automated processing, workflow, integration, emc strategy, onbase
     Hyland Software
By: DocuSign     Published Date: May 29, 2014
In this fast-changing environment, more HR and Staffing professionals are looking to solutions to empower them and their employees. Yet with over 2000 solutions, how do you know which ones are the best? Read this whitepaper and find out the 4 must have tools for HR and Staffing departments in order to streamline workflows, increase efficiencies and help employees help themselves to a better work experience.
Tags : docusign, hr technology, staffing professionals, streamline workflows, esignatures
     DocuSign
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