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By: MalwareBytes EMEA     Published Date: May 10, 2019
INDUSTRY Education BUSINESS CHALLENGE Protect student data from threats posed by malware on teachers’ MacBook laptops IT ENVIRONMENT Avast antivirus, enterprise network security layers SOLUTION Malwarebytes Incident Response RESULTS Removed PUPs and malware from hundreds of Mac systems in just minutes Delivered instant visibility into connected systems and quarantined malware Reduced risk with ability to proactively detect and remediate threats
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     MalwareBytes EMEA
By: Gameffective     Published Date: Feb 26, 2019
Comdata Group is one of the world's largest business process outsourcing (BPO) providers. It operates hundreds of call-centers around the globe, with tens of thousands of employees offering, a variety of services, including sales and customer service. In a competitive BPO market, Comdata was looking for ways to increase the productivity and efficiency of its agents. It looked for a unified solution that would successfully engage employees, drive higher accountability and better focus them on their performance. Using Gameffective's platform, Comdata deployed gamified, real-time performance management. This process provides employees with the ability and motivation to self-track their performance against goals and benchmarks, and offers just-in-time coaching based on their needs. The results were impressive: 12% increase in sales per hour, and significant reductions in both new-hire learning curves and in ongoing training time. Read the case study to learn how Comdata: Increased emp
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     Gameffective
By: Harry lei     Published Date: Apr 04, 2011
An approach towards solving the emerging technological implications of Mobile Apps. MOBILE is Accelerating.
Tags : i phone applications testing, blackberry applications testing, android applications testing, agile, saas, i pad applications testing
     Harry lei
By: Cisco     Published Date: Mar 22, 2019
The Secure Data Center is a place in the network (PIN) where a company centralizes data and performs services for business. Data centers contain hundreds to thousands of physical and virtual servers that are segmented by applications, zones, and other methods. This guide addresses data center business flows and the security used to defend them. The Secure Data Center is one of the six places in the network within SAFE. SAFE is a holistic approach in which Secure PINs model the physical infrastructure and Secure Domains represent the operational aspects of a network.
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     Cisco
By: Akamai Technologies     Published Date: May 24, 2017
Jeder Cloudsicherheitsanbieter wird Ihnen beeindruckende Kennzahlen für die Cloudsicherheit nennen. Aber was bedeuten diese wirklich? Unsere Infografik erläutert, welche Kennzahlen wirklich wichtig sind und welche Fragen Sie dazu stellen müssen.
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     Akamai Technologies
By: Automation Anywhere APAC     Published Date: Apr 18, 2019
Bancolombia is an award winning, full-service financial institution that provides banking services to customers in 12 different countries and is one of the 10th largest financial groups in Latin-America.With bots from Automation Anywhere, Bancolombia sifts through structured, semi-structured, and unstructured customer data to transform their BPM. Bots automate hundreds of processes and greatly increasing back office efficiency, saving Bancolombia a significant amount of time servicing customers. This has led to an increase in CSAT numbers and has created additional revenue streams.
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     Automation Anywhere APAC
By: Hewlett Packard Enterprise     Published Date: May 11, 2018
Pour les clients des grandes entreprises, IDC prévoit que le flash continuera de devancer la croissance du disque dur, et que la capacité des SSD expédiée augmentera de plus de 75 % d'une année sur l'autre2 . Cette progression s'explique notamment par les prix qui baissent plus rapidement que prévu. Les recherches actuelles indiquent qu'en termes de coût total de possession (CTP) sur quatre ans, le flash deviendra le support au coût le plus faible pour presque tout le stockage à compter de 20163 . Le CTP du flash continuera de décliner jusqu'en 2020, offrant un retour sur investissement que les solutions à disques rotatifs ne pourront pas égaler.
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     Hewlett Packard Enterprise
By: Hewlett Packard Enterprise     Published Date: May 11, 2018
La transformation numérique est incontournable pour les entreprises de taille moyenne (de 100 à 999 salariés) si elles veulent prospérer dans l’économie numérique. La transformation numérique permet aux entreprises d’augmenter leur avantage concurrentiel au travers d’initiatives telles que l’automatisation des processus métier, l’amélioration de l’efficacité opérationnelle, le renforcement des relations client, et la création de nouvelles sources de revenus basées sur des produits et des services reposant sur la technologie. La transformation numérique est un parcours. Ce parcours commence avec des entreprises qui adoptent une vision centrée sur l’informatique pour favoriser une stratégie elle-même centrée sur les données et les analyses. Le résultat des initiatives de transformation numérique dépend de la capacité d’une entreprise à exploiter efficacement les talents, les processus, les plates- formes et la gestion pour atteindre les objectifs commerciaux de l’entreprise.
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     Hewlett Packard Enterprise
By: Hewlett Packard Enterprise     Published Date: May 11, 2018
Dans un monde des affaires dynamique où les applications et les données sont utilisées en dehors des frontières traditionnelles de l’entreprise, le service informatique doit répondre aux besoins de l’entreprise aussi bien que de ses salariés mobiles. De l’agilité de l'activité à l’efficacité des salariés, les entreprises de tous les secteurs cherchent en permanence à améliorer la productivité. L’informatique a pour mission de gérer l’infrastructure, la sécurité et le contrôle des accès d’une entreprise, tout en soutenant les initiatives destinées à favoriser son agilité et sa croissance, et de veiller à la productivité des salariés.
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     Hewlett Packard Enterprise
By: Akamai Technologies     Published Date: May 05, 2017
Security and performance were once considered separate issues requiring very different solutions. But now that malicious hackers have discovered new and better ways to affect both aspects of a website, you need solutions that can plug security holes while enhancing frontend performance. How is that possible? In this report, we explore browser-based solutions that can beef up security and enhance end-user performance in one stroke. This report examines several techniques for dealing with third party content issues in the browser, including HSTS, iframe, and prefetch. It also dives into service workers and browser-based scripts that provide many security and performance options. Download it now and learn how you can jointly improve security and increase performance.
Tags : cyber security, security, web linking, performance
     Akamai Technologies
By: Freshdesk     Published Date: Aug 15, 2016
Every helpdesk agent at every customer support team, anywhere in the world, dreams about Inbox Zero. However as most businesses grows from just a handful of support queries to hundreds of customers chocking the support hotline, they make the mistake of going on a hiring binge to reach that elusive promised land. The only problem? Hiring more support staff may not be the best way to scale up your customer support. This whitepaper talks about how you can scale your customer support without blindly scaling the team, with tips, ideas and insights like: - How to puncture the customer support hot-air balloon - Proactively identifying red flags and overloads - Top 4 things to know before you hire - Monitoring, understanding and reporting support trends - Tips to streamline your support process
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     Freshdesk
By: Freshdesk     Published Date: Aug 15, 2016
There are quite a few things that your customers just aren’t telling you. But since you aren’t a telepath and you don’t own a Cerebro, the only thing you can do is wait for them to come to you with it. But not anymore. In this whitepaper, you'll learn the most important things that your support team should already know, but customers will never tell you, like: - Why you should design intelligence into your self-service experience - When you should resort to analytics and when "gut-feel" helps - How you can proactively manage, and prevent customer frustrations - What your core support bottlenecks are, and how to identify them - How to set a "Priority" driven support work-flow
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     Freshdesk
By: Adobe     Published Date: Mar 21, 2017
Il suffit de se promener en ville ou de se rendre dans une entreprise pour constater que le mobile est devenu le nouveau système d’exploitation de l’humanité. Le téléphone envahit nos vies. Il nous réveille le matin, nous propose des itinéraires de remplacement pour éviter les bouchons ou nous permet d’obtenir un bon de réduction dans la queue d’un fast?food.
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     Adobe
By: Adobe     Published Date: Mar 21, 2017
Pour vos clients, chaque étape du parcours a son importance, en particulier lorsqu’ils cherchent à placer leur argent. C’est l’une des décisions les plus délicates et complexes qu’ils aient à prendre.
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     Adobe
By: Cisco     Published Date: Jan 05, 2015
The need for high-throughput wireless access was especially acute at Ligonier Valley High School, where hundreds of students, especially those in math and science classrooms located in one wing of the building, vied for simultaneous wireless connectivity to applications such as Larson Math and Science and the ALEKS one-on-one instructional system. Whether in the math and science wing or other areas of the school, bandwidth-intensive streaming video, multicast within classrooms, is common.
Tags : mobility, business solutions, cisco, mobile applications, secure mobile
     Cisco
By: VMware AirWatch     Published Date: Jul 19, 2017
How can your business support new identity-defined workspaces across a variety of users — retail store associates checking inventory on a PC and a smartphone, hospital clinicians entering test results into a mobile workstation and an iPad, or financial advisors placing trades from Android devices and laptops? The answer is the digital workspace.
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     VMware AirWatch
By: Hewlett Packard Enterprise     Published Date: Mar 31, 2016
Cyberattacks are now a fact of life. Yet detection still lags. In 2015, the median amount of time attackers spent inside organizations before detection was 146 days. Why are we so vulnerable? MIT Technology Review asks Andrzej Kawalec, chief technology officer for HPE Security Services and Marshall Heilman, vice-president and executive director at Mandiant, a FireEye company, what we can do to make our systems more secure.
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     Hewlett Packard  Enterprise
By: Hewlett Packard Enterprise     Published Date: Apr 13, 2016
To understand your organization’s risk profile: “You should start with a simple question: What are your digital assets and the cyber threats facing them,” says HPE Security Services CTO, Andrzej Kawalec. Watch the MIT Technology Review interview with HPE’s Kawalec and FireEye's Vitor Desouza in order to protect your organization from what has become daily, even hourly, attacks for many.
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     Hewlett Packard  Enterprise
By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
Tags : best practices, customer support, business intelligence, business optimization, customer engaement
     Pega
By: Carbonite     Published Date: Jul 18, 2018
With more and more employees spread around the globe, IT teams face a conundrum: how to secure an increasing amount of data traveling outside the network while preserving workforce productivity in an increasingly interconnected and global market. It’s up to IT decision-makers to protect and secure company data in a way that promotes user access without imposing overly restrictive or cumbersome device policies. When it comes to protecting data on laptops and mobile devices, several key factors are essential for today’s businesses:
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     Carbonite
By: DataStax     Published Date: Mar 10, 2017
Netflix, Intuit and Clear Capital. These 3 innovative companies have one thing in common. They are altering their business landscape and transforming the way people live and work through highly personalized applications. And they're doing this with Apache Cassandra™ and DataStax. Download this white paper and learn why relational technologies failed to meet the demands of Netflix, Mint Bills and Clear Capital and how these enterprises modernize their Web and Mobile applications with DataStax to drive customer engagement, loyalty and lifetime value.
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     DataStax
By: Dell EMC     Published Date: Nov 26, 2018
La technologie Dell EMC pour l’industrie exploite le stockage, les stations de travail et le calcul hautes performances en combinant leurs fonctionnalités pour améliorer les produits, développer des processus de conception et de production plus efficaces et répondre aux préférences en constante évolution des clients. La collecte, l’assemblage et l’intégration d’un nombre croissant de données dans l’ensemble de l’écosystéme, de la modélisation du produit aux tendances d’aprés-vente, font de l’usine numérique une réalité puissante et nécessaire dans l’environnement de production. En savoir plus sur les solutions Dell en collaboration Intel® Xeon® processors
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     Dell EMC
By: Dell EMC & Intel     Published Date: Mar 16, 2018
Whether you’re making plans with friends, ordering food, or setting the temperature on your thermostat, smartphone and tablet technology make everyday tasks faster and easier. New Intel® Xeon® Scalable processor-powered 14th generation Dell EMC PowerEdge™ servers with iDRAC Quick Sync 2 technology bring these automated advantages to the datacenter, too. IT datacenter administrators (ITDMs) can now connect to the new PowerEdge servers using the OpenManage™ Mobile app on their Android™ or iOS devices and perform a subset of routine, yet essential, server management tasks. Intel Inside®. New Possibilities Outside.
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     Dell EMC & Intel
By: Dome9     Published Date: Apr 25, 2018
The term “Cloud First” was initially popularized by Vivek Kundra, who formerly held the post of White House CIO and launched this strategy for U.S. federal government IT modernization at the Cloud Security Alliance Summit 2011. The underlying philosophy of the cloud-first strategy is that organizations must initially evaluate the suitability of cloud computing to address emergent business requirements before other alternatives are considered. This paper offers guidance to help organizations establish a systematic and repeatable process for implementing a cloud-first strategy. It offers a high-level framework for identifying the right stakeholders and engaging with them at the right time to reduce the risk, liabilities, and inefficiencies that organizations can experience as a result of adhoc cloud decisions. The goal of this guidance is to help ensure that any new cloud program is secure, compliant, efficient, and successfully implements the organization’s key business initiatives.
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     Dome9
By: Dell EMC Storage     Published Date: Mar 27, 2019
The automotive industry is in the midst of a highly competitive transitional period, with the ultimate goal of fully autonomous or “driverless” vehicles likely to be realized within a decade. The scale and intensity at which OEMs and Tier 1 suppliers must bring innovations to market – while containing costs, mitigating risks, managing product complexity and maintaining compliance – is challenging. The emergence of Advanced Driver Assistance Systems (ADAS), designed to enhance passenger, vehicle and road safety, introduces disruptive requirements for engineering IT infrastructure – particularly storage, where even entrylevel capacities are measured in petabytes. This paper will explore the infrastructure challenges facing OEMs and Tier 1 suppliers in developing and validating ADAS technologies, and propose a storage solution that is optimized for such workloads, delivering high performance, high concurrency and massive scalability.
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     Dell EMC Storage
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