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omnichannel engagement center

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By: Genesys     Published Date: Jul 27, 2016
The Forrester Total Economic Impact™ (TEI) study examines the potential return on investment (ROI) and benefits enterprises may realize from their investment in the Genesys Omnichannel Engagement Center Solution.
Tags : genesys, omnichannel, contact center, customer experience, metrics, enterprise applications
     Genesys
By: Genesys     Published Date: Aug 11, 2016
Download now! Learn how to evaluate the financial impact of your Omnichannel Engagement Center Solution investment. Also learn how you can achieve the following benefits: • 50% reduction in cost to integrate new contact center agents • 50% reduction in customer abandonment at key points in the customer journey • 12.5% improvement in agent handle time
Tags : genesys, omnichannel engagement center, engagement center solution, contact center, contact center agents, customer experience
     Genesys
By: Genesys     Published Date: May 10, 2016
A Multi-Company Cost Savings and Business Value Analysis for Enterprises
Tags : genesys, total economic impact, omnichannel, engagement, contact center, customer experience
     Genesys
By: Genesys     Published Date: Apr 07, 2017
Contact center infrastructure (CCI) evaluation is a technically complex process. This challenge is further complicated by the different requirements for omnichannel, high availability and integration as part of a customer engagement center (CEC). Get this report now to learn: - 9 critical capabilities for evaluating contact center infrastructure - 3 use cases that reflect most decisions organizations need to make when looking at CCI – multichannel compact suite, high volume call center and customer engagement center - Which vendor scores the highest in 3 use cases across 9 capabilities
Tags : genesys, contact center infrastructure, cci, contact center engagement, cec
     Genesys
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