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By: Iterable     Published Date: Sep 07, 2018
Whether they want tickets for the next Lady Gaga concert, the World Series, the Indianapolis 500, or Hamilton, people are quickly discovering that SeatGeekis the place to find the best selection and great bargains. This relative newcomer to the online ticket business has quickly grown to offer the largest inventory of live event tickets on the web, in addition offering differentiating services like best-bargain ratings and notifications when a fan’s favorite team or entertainer will be performing nearby. Email and push have been the primary channels for interacting with customers. However, according to Ben Clark, Vice President of Customer Retention, the marketing team previously struggled to deliver consistent, relevant messaging across channels because their email and push tools ran on separate platforms. The old tools were also cumbersome to use and offered limited functionality. Worse yet, they didn’t support the team’s AI driven, omni-channel marketing strategy, which includes rea
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     Iterable
By: Velaro     Published Date: May 06, 2014
Did you know that those who respond to a proactive online chat invitation are 6 times more likely to buy than the average website visitor? Download this paper for practical advice on using proactive chat to increase sales online sales and customer satisfaction.
Tags : live chat, live chat software, proactive live chat, online sales conversions, ecommerce, online customer experience, customer support productivity, online sales
     Velaro
By: BigCommerce     Published Date: May 30, 2018
For many years, the Magento ecommerce platform has been the retail industry go-to for running an enterprise online store. However, when most businesses first choose Magento, it was the only viable option out there. Today, Magento is no longer the only option for mid-market and enterprise businesses. SaaS platforms like BigCommerce have disrupted this market, allowing for deep customization, unlimited products, industry-leading average uptime of 99.99%, 24/7 support, one-click application integration, and seamless product updates. All for a fraction of the cost. Learn the five more critical differences between the two leading platforms in this white paper.
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     BigCommerce
By: Dell and Nutanix     Published Date: Oct 26, 2017
I database rappresentano spesso il motore su cui si basa l'attività missioncritical dell'azienda. Sono alla base di online store, dati riservati e sistemi di gestione dei clienti e una soluzione che supporta livelli elevati di attività del database può rappresentare un grande vantaggio per la crescita aziendale.
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     Dell and Nutanix
By: Adobe     Published Date: Aug 22, 2013
Online video plays a critical role in today's digital marketing strategies for engaging with consumers. With a majority of U.S. web users regularly watching video, the potential for online video is clear: It can effectively drive clicks and conversions, turning casual consumers into loyal customers. Conversion is one of the most powerful and easily measurable benefits of video. A well-placed video supporting complex products and services can create up to a 90% conversion uplift.
Tags : online video, online video marketing, digital marketing strategies, video marketing
     Adobe
By: Savvis UK Limited     Published Date: May 14, 2013
Savvis has been hosting eCommerce platforms for nearly two decades. Internet retailers including easyJet and Hallmark Digital trust us to power their online success. Savvis offers a comprehensive portfolio of infrastructure, network and application management across the eCommerce ecosystem. No matter what you sell or where you are along the eCommerce journey, we can support your commercial goals with the speed of implementation, accessibility, security and affordability of a retail-ready cloud environment, with our Virtual Private Data Centre. Combined with our global data centre footprint and network options ranging from Tier1 public IP access to private, low-latency connectivity, the VPDC offers a resilient, made-to-measure solution for any eCommerce application.
Tags : virtual, private, data centre, it foundation, ecommerce, platforms, internet retailers, online
     Savvis UK Limited
By: DellEMC and Intel®     Published Date: Sep 20, 2017
I database rappresentano spesso il motore su cui si basa l'attività missioncritical dell'azienda. Sono alla base di online store, dati riservati e sistemi di gestione dei clienti e una soluzione che supporta livelli elevati di attività del database può rappresentare un grande vantaggio per la crescita aziendale. Intel Inside® per nuove, infinite possibilità. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, il logo Intel, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, il logo Intel Inside, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi e Xeon Inside sono marchi di Intel Corporation o di società controllate da Intel negli Stati Uniti e/o in altri Paesi.
Tags : ultrabook, celeron, celeron inside, core inside, intel, il logo intel, intel atom, intel atom inside
     DellEMC and  Intel®
By: Dell and VMWare     Published Date: Oct 26, 2017
I database rappresentano spesso il motore su cui si basa l'attività missioncritical dell'azienda. Sono alla base di online store, dati riservati e sistemi di gestione dei clienti e una soluzione che supporta livelli elevati di attività del database può rappresentare un grande vantaggio per la crescita aziendale.
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     Dell and VMWare
By: CA Technologies     Published Date: Sep 29, 2011
Organizations must confront the reality that insider attacks are a significant threat and increasing in complexity. Given that so much of an organization's assets and information are online and accessible, organizations must take a proactive approach to defending against the insider attack. This proactive attack should involve a range of solutions that address identity and access management and information protection. Nothing can completely prevent all insider attacks, but those who adopt an aggressive proactive approach can help reduce risk, improve compliance, and enable the IT organization to better support business initiatives.
Tags : risk, attack, security, business
     CA Technologies
By: SilkRoad Technology     Published Date: Feb 24, 2016
Learning Management Systems (LMS) allow companies to focus on the right component of the learning process – and that is the learning. Administrative activities like registering for training or recording training completion are automated. Required compliance programs can be delivered online, reducing costs. Managers can share training feedback that supports the company’s business goals.
Tags : silkroad, human resources, learning management, roi, training, development
     SilkRoad Technology
By: Zendesk GmbH     Published Date: Apr 24, 2018
MADE.COM ist ein Online-Retailer mit dem Ziel, Original-Designermöbel für jeden erschwinglich zu machen. Hierzu eliminiert MADE.COM die Zwischenhändler – Importeure, Großhändler und Fachhändler, die in der Regel die Preise nach oben treiben. MADE.COM macht es anders: Das Unternehmen arbeitet mit internen, etablierten und neuen Designern, verarbeitet Bestellungen chargenweise und liefert die fertigen Produkte direkt vom Hersteller an den Endkunden. Logischerweise musste das Unternehmen auch beim Kundensupport umdenken.
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     Zendesk GmbH
By: Zendesk GmbH     Published Date: Jul 25, 2018
MADE.COM ist ein Online-Retailer mit dem Ziel, Original-Designermöbel für jeden erschwinglich zu machen. Hierzu eliminiert MADE.COM die Zwischenhändler – Importeure, Großhändler und Fachhändler, die in der Regel die Preise nach oben treiben. MADE.COM macht es anders: Das Unternehmen arbeitet mit internen, etablierten und neuen Designern, verarbeitet Bestellungen chargenweise und liefert die fertigen Produkte direkt vom Hersteller an den Endkunden. Logischerweise musste das Unternehmen auch beim Kundensupport umdenken. Erfahren Sie in dieser Case Study mehr über die Herausforderungen und was aussschlaggebend für den Erfolg war.
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     Zendesk GmbH
By: Teradata     Published Date: May 02, 2017
even West Media (SWM) is Australia’s leading multiple platform media company with a market-leading presence in broadcast television, magazine and newspaper publishing, and online. To support its unprecedented broadcast of the Rio de Janeiro 2016 Olympic Games, SWM integrated the world’s first production implementation of the Teradata Database running on Amazon Web Services (AWS) into its existing data ecosystem. This enabled the delivery of critical insights during the event and helped directly drive audience engagement with SWM’s digital products, resulting in the creation of a powerful audience asset that that now informs their broadcasting, marketing, and advertising plans. Find out how with in this case study.
Tags : data management, data system, business development, software integration, resource planning, enterprise management, data collection
     Teradata
By: Red Hat     Published Date: Sep 25, 2014
When a company sells services to a consumer audience primarily through a Web user interface (UI), that Web UI had better be online and available, all the time, especially if you are an airline. Such is the real-world scenario that faces Chris Skretowski, Linux Specialist at Devon, United Kingdom-based Flybe, Europe's largest regional airline. Despite being a relatively small IT function, it powers a regional airline with over 1,700 employees and 55 aircraft, and the company has big ambitions, driven top down by a new CEO who believes that technology adoption and use can make a real difference in the company's bottom line. Having a board that is supportive of IT as a strategic business driver means there is lots of open air ahead for Skretowski, who is responsible for all the Linux infrastructure that front ends the company's missioncritical Web presence. Flybe was one of the 21 companies that were interviewed for quantitative results on their operations as part of an IDC ROI analys
Tags : web user interface, it function, it infrastructure, roi analysis
     Red Hat
By: IBM     Published Date: Mar 29, 2017
This report details our findings about how well each vendor fulfills our criteria for constructing an online collaboration service and where they stand in relation to each other. Forrester chose to evaluate the overall strategies of these providers across criteria like global footprint, service-level agreements, mobile support, enterprise readiness, and more. This report and associated Excel model highlight the key criteria CIOs and their staffs should evaluate when looking at prospective providers of online collaboration services. Download now to learn more!
Tags : forrester, cloud, online collaberation, it management, cloud strategies
     IBM
By: IBM     Published Date: Aug 16, 2016
Read this white paper to learn how to: - Use B2C best practices to meet buyer expectations for enhanced online experiences - Deliver multiple combinations of products and services for faster, streamlined quoting and ordering - Support complex buying cycles and selling executions across channels and markets—and around the world"
Tags : ibm, b2b, business to business, commerce, b2b commerce, online shopping, online commerce, b2c
     IBM
By: IBM     Published Date: Mar 30, 2017
This report details our findings about how well each vendor fulfills our criteria for constructing an online collaboration service and where they stand in relation to each other. Forrester chose to evaluate the overall strategies of these providers across criteria like global footprint, service-level agreements, mobile support, enterprise readiness, and more. This report and associated Excel model highlight the key criteria CIOs and their staffs should evaluate when looking at prospective providers of online collaboration services. Download now to learn more!
Tags : forrester, cloud, online collaberation, it management, cloud strategies
     IBM
By: IBM     Published Date: Apr 26, 2017
"Business buyers are shopping online as private consumers and they expect the same experience when purchasing business products and services online. While B2B organizations can learn from B2C online retailers in terms of user experience, B2B selling is much more complex. Read this white paper to learn how to: Use B2C best practices to meet buyer expectations for enhanced online experiences Deliver multiple combinations of products and services for faster, streamlined quoting and ordering Support complex buying cycles and selling executions across channels and markets—and around the world"
Tags : b2b commerce, efficiency, online retail, buying cycles, b2b selling
     IBM
By: Oracle + Dyn     Published Date: Jun 27, 2017
"DNS has recently been dubbed by Gartner Research as “mission-critical” infrastructure and as such, who you select for a DNS provider can have a significant impact on the functionality and performance of your online assets. To help with your research, download this DNS evaluation guide. You will learn the most important functions of a robust DNS provider including: • Advanced traffic steering from failover to GSLB capabilities • Rapid record propagation time • Secondary DNS support • Security expertise Keep your brand safe and your user-experience top notch by choosing the best provider for your business. Learn more now! "
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     Oracle + Dyn
By: Oracle + Dyn     Published Date: Jun 29, 2017
DNS has recently been dubbed by Gartner Research as “mission-critical” infrastructure and as such, who you select for a DNS provider can have a significant impact on the functionality and performance of your online assets. To help with your research, download this DNS evaluation guide. You will learn the most important functions of a robust DNS provider including: Advanced traffic steering from failover to GSLB capabilities Rapid record propagation time Secondary DNS support Security expertise Keep your brand safe and your user-experience top notch by choosing the best provider for your business. Learn more now!
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     Oracle + Dyn
By: LogMeIn     Published Date: Jun 13, 2012
Live chat implementation can simultaneously help your business cut support costs and boost online conversions. If you've started investigating solutions then you also know there are a confusing number of choices available. This helpful guide features the responses to ten key questions that will help you identify the right product for your business.
Tags : live chat, customer service, online, bold chat, customer support, online support, crm solutions/software, customer experience/engagement
     LogMeIn
By: VMware     Published Date: May 10, 2017
What is a digital workspace and what does it take to create one? If we break it down, the workspace is a portal for end users into all of their apps and online services that they canseamlessly and securely access across devices and locations. But what makes the workspace of today different from the desktop or mobile device of the past? And how can you move forward with delivering a digital workspace? Download this solution brief to learn how VMware® Workspace™ ONE™is designed to deliver a digital workspace that integrates device management, application delivery, and identity management into a single platform on your terms, via your data center, in the cloud, or through a combination of the two. This workspace can be accessed by your end users across devices and locations and be centrally secured and supported to streamline management and improve the quality of services you deliver across the entire organization.
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     VMware
By: BigCommerce     Published Date: Feb 13, 2018
For many years, the Magento ecommerce platform has been the retail inudtry go-to running an enterprise online store. However, when most businesses first made Magento their solution of choice, it was the only viable option out there. Today, Magento is no longer the only option in the mid-market and enterprise retail sectors. SaaS platforms like BigCommerce have disrupted this market, allowing for deep customization, unlimited prodcuts, industry-leading average uptime of 99.99% and 100% during Cyber Week, 24/7 support, one-click application integration, and seamless product updates. All for a fraction of the cost. Learn the five more critical differences between the two leading platforms in this white paper.
Tags : bigcommerce, magento, ecommerce, shopify, shopping cart, website, dropshipping, amazon
     BigCommerce
By: LogMeIn     Published Date: Feb 27, 2018
Bold360 ai's self-service solution was initially deployed in the UK. Owing to the success of this pilot, the service was quickly rolled out internationally. Today, Thomas Cook uses Bold360 ai to provide online support in five languages on 13 different customer-facing websites in the UK, Netherlands, Belgium, Germany, and France, along with four other support agent sites.
Tags : customer, experience, markets, service, websites, integration
     LogMeIn
By: Brainloop     Published Date: Nov 03, 2011
Online collaboration has allowed companies to leapfrog their competition. But how do they avoid risk? This paper explores options for high-productivity collaboration supporting security and compliance. Must reading for anyone interested in strategic IT and compliance!
Tags : cloud collaboration, cloud security, collaboration application, collaboration environment, data protection, data room, digital rights management, document protection
     Brainloop
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