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By: HERE Technologies     Published Date: Sep 23, 2019
It’s time to move your supply chain into the realm of super-intelligent. This special report is for anyone looking to enhance their supply chain operations by utilizing the latest in technological advances such as artificial intelligence (AI), machine learning and the Internet of Things (IoT). With smart use of these tools, businesses can anticipate problems and develop solutions before they occur. Forward-thinking leaders are using this disruption to optimize their supply chains and push the quality of their findings to a whole new level. In it, you’ll learn: • The markers of a truly cognitive supply chain • The crucial role of location intelligence in supply chain optimization • The impact increased visibility has on every area of your supply chain, including asset, inventory, fleet and energy management
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     HERE Technologies
By: Group M_IBM Q4'19     Published Date: Sep 25, 2019
According to the latest research from Gartner, SOAR solutions are gaining visibility and real-world use driven by early adoption to improve security operations centers (SOCs). The first market guide from Gartner to cover the SOAR solution market provides analysis and direction on the current state of the SOAR market, as well as recommendations and key findings to help security and risk management leaders evaluate how a SOAR solution can improve their ability to prioritize security operations activities, formalize triage and incident response, and automate response.
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     Group M_IBM Q4'19
By: Group M_IBM Q4'19     Published Date: Oct 01, 2019
Watch a demo to see how IBM Maximo can help maximize uptime, boost operational performance and accelerate transformation in your enterprise asset management practices.
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     Group M_IBM Q4'19
By: Virtela Communications, Inc.     Published Date: Oct 12, 2011
Multinational companies (MNCs) are facing a unique combination of escalating customer, competitive and operational pressures which are forcing them to fundamentally change the way they do business and manage their IT infrastructures supporting network, security and mobility needs. Lack of IT resources, limited capex and more complex global implementations are driving an increasing proportion of MNCs to offload, or 'out-task', various aspects of their day-to-day management responsibilities to skilled third-parties that can help perform these functions well.
Tags : health, global management service, cloud services, technology
     Virtela Communications, Inc.
By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe
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     Genesys
By: Genesys     Published Date: Jun 19, 2019
Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling. Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can: Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement Harness the power of your data to align customers with the best resource Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term
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     Genesys
By: ASG Software Solutions     Published Date: Aug 20, 2008
A forward-looking CMDB does more than keep an organization's IT operations running. It draws clear connections between IT components and business services, which is the core of Business Service Management (BSM). But even more critical than the CMDB's ability to support business as it is now, is the question of how well it will drive business innovation in the future.
Tags : asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce
     ASG Software Solutions
By: Gigaom     Published Date: Oct 15, 2019
Data pipelines are a reality for most organizations. While we work hard to bring compute to the data, to virtualize and to federate, sometimes data has to move to an optimized platform. While schema-on-read has its advantages for exploratory analytics, pipeline-driven schema-on-write is a reality for production data warehouses, data lakes and other BI repositories. But data pipelines can be operationally brittle, and automation approaches to date have led to a generation of unsophisticated code and triggers whose management and maintenance, especially at-scale, is no easier than the manually-crafted stuff. But it doesn’t have to be that way. With advances in machine learning and the industry’s decades of experience with pipeline development and orchestration, we can take pipeline automation into the realm of intelligent systems. The implications are significant, leading to data-driven agility while eliminating denial of data pipelines’ utility and necessity. To learn more, join us fo
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     Gigaom
By: Cisco EMEA     Published Date: Nov 13, 2017
Cisco has recently unveiled its new intent-based networking strategy, called "The Network. Intuitive." The goal of intent-based networking is to allow greater levels of automation, security integration, and centralized manageability within a software subscription orientation. Intent-based networking is underpinned by Software-Defined Access (SDA), Cisco's automation engine built upon the company's Digital Network Architecture (DNA), which automates network segmentation, policy enforcement, and troubleshooting. Other core components of the announcement include a refresh of Cisco Catalyst switches, a new licensing model for infrastructure, and an all-in-one management console called DNA Center.
Tags : centralized operations, management, intelligent systems, multi vendor support, cloud, cisco
     Cisco EMEA
By: Zendesk     Published Date: May 21, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-serv ice leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service,every single day.
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     Zendesk
By: Hewlett Packard Enterprise     Published Date: Aug 02, 2017
As enterprises steer toward the future, they find themselves constrained by a variety of obstacles to embracing new IT operating models.
Tags : information technology, it operations, it management, technology adaption
     Hewlett Packard Enterprise
By: Hewlett Packard Enterprise     Published Date: Aug 02, 2017
As enterprises steer toward the future, they find themselves constrained by a variety of obstacles to embracing new IT operating models.
Tags : it operations, technology adaptation, it operation models, management strategies
     Hewlett Packard Enterprise
By: Zendesk     Published Date: Jun 29, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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     Zendesk
By: Viavi Solutions     Published Date: Feb 19, 2019
Network performance management tools can drive operational efficiency and improve network uptime, but many network managers haven’t adopted such tools. The potential benefits of a performance management tool are substantial, but network managers must make a business case for such investment. This white paper reveals why network operations teams should invest in network performance management solutions, and how they can justify to IT management and CIOs that the tool will deliver a substantial return on investment, along with improving IT’s ability to support business goals.
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     Viavi Solutions
By: Commvault     Published Date: Jul 06, 2016
Around-the-clock global operations, data growth, and server virtualization all together can complicate protection and recovery strategies. They affect when and how often you can perform backups, increase the time required to back up, and ultimately affect your ability to successfully restore. These challenges can force lower standards for recovery objectives, such as reducing the frequency of backup jobs or protecting fewer applications, both of which can introduce risk. High-speed snapshot technologies and application integration can go a long way toward meeting these needs, and they have quickly become essential elements of a complete protection strategy. But snapshot copies have often been managed separately from traditional backup processes. Features like cataloging for search and retrieval as well as tape creation usually require separate management and do not fully leverage snapshot capabilities. To eliminate complexity and accelerate protection and recovery, you need a solution
Tags : commvault, intellisnap, netapp, backup, recovery, data growth, server virtualization, data protection
     Commvault
By: Cisco     Published Date: Jun 21, 2016
The demands on IT today are staggering. Most organizations depend on their data to drive everything from product development and sales to communications, operations, and innovation. As a result, IT departments are charged with finding a way to bring new applications online quickly, accommodate massive data growth and complex data analysis, and make data available 24 hours a day, around the world, on any device. The traditional way to deliver data services is with separate infrastructure silos for various applications, processes, and locations, resulting in continually escalating costs for infrastructure and management. These infrastructure silos make it difficult to respond quickly to business opportunities and threats, cause productivity-hindering delays when you need to scale, and drive up operational costs.
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     Cisco
By: Pega     Published Date: May 25, 2016
Organizations are constantly turning to IT solutions to streamline their operations and processes and gain efficiencies. Business Process Management solutions is one area gaining traction inside enterprises as they look to making their workflow more effective and more capable to an ever changing business environment. According to Gartner, BPM-platform-based case management frameworks are configurable "apps" meant to help solution architects accelerate the delivery of unique and flexible case management solutions. Gartner evaluated 11 providers in this growing market segment including Pegasystems. Download this Gartner Magic Quadrant analysis for BPM platform-based case management frameworks and gain a better understanding of the solutions offered by each BPM vendor.
Tags : business optimization, business strategy, network management, business applications, best practices, business process management, solutions
     Pega
By: VMware     Published Date: Feb 24, 2017
The pace of business is faster than ever before. Due to the rapid adoption of cloud and mobile computing, driven by consumerization, operational needs, and security requirements, ESG believes that Identity and Access Management (IAM) is undergoing a profound transition. Download this ESG whitepaper to learn why organizations should combine Identity and Access Management (IAM) and Enterprise Mobility Management (EMM) solutions to adapt to the influx of workforce mobility without interfering with user experience or compromising security.
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     VMware
By: Symantec     Published Date: Aug 15, 2017
Stay ahead of the evolving threats. Organized crime is driving the rapid growth and sophisticated evolution of advanced threats that put entire website ecosystems at risk, and no organization is safe. The stealthy nature of these threats gives cybercriminals the time to go deeper into website environments, very often with severe consequences. The longer the time before detection and resolution, the more damage is inflicted. The risk and size of fines, lawsuits, reparation costs, damaged reputation, loss of operations, loss of sales, and loss of customers pile up higher and higher. The complexity of website security management and lack of visibility across website ecosystems is further impacted by the fact that it is nearly impossible to know how and where to allocate resources. Website security must be evolved in line with these growing threats and challenges.
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     Symantec
By: Riverbed     Published Date: Jan 25, 2018
"When apps run efficiently, employees are more likely to use them.” The promise of unified communications (UC) is that it is supposed to increase efficiencies and make internal operations more seamless. But that only happens when it’s working properly. According to Robin Gareiss, president and founder of Nemertes Research, “Companies devote 33% more IT staff to managing IP telephony and 31% more to UC when they don’t use monitoring tools. The tools are instrumental to identifying, isolating, and resolving performance issues—and preventing them from happening again. When apps run efficiently, employees are more likely to use them.” That’s one reason 36% more people actually use UC in large companies that use monitoring tools. Join Robin Gareiss, president and founder, Nemertes Research and David Roberts, director of product management, Riverbed, as they explore the different approaches to monitoring UC—network probes vs endpoint telemetry—and why taking a combined approach helps you
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     Riverbed
By: Riverbed     Published Date: Jan 25, 2018
"Visibility into the live mix of network and application activity being hosted and delivered by the IT infrastructure has always is a 'must-have' for many aspects of IT planning and operations. But the greatest value and impact is achieved when those two viewpoints are blended together into one unified view. This paper reviews the primary challenges that IT teams face in establishing unified visibility, the key requirements that management solutions must meet to address those challenges, and examines a Riverbed solution that has been specifically designed to offer a path to success."
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     Riverbed
By: Dell EMC Storage     Published Date: Aug 15, 2019
Businesses of all sizes struggle with aging gear and lack of storage. In fact, in a 2018 Enterprise Storage Forum survey, IT and business leaders cited these concerns as their two biggest storage infrastructure challenges. But in mid- to enterprise-sized businesses, where every dollar counts, fixing these problems can feel like a tall order. If you’re going to upgrade your storage, you need to make sure you’re getting an efficient array that will help you maximize the value of your storage and your data. We tested two storage arrays to see which could best help organizations meet these goals: the Dell EMC™ Unity™ XT 880F, and an all-flash offering in the entry-level market from a competitor (“Vendor A”). In our hands-on testing, the Dell EMC Unity XT array processed up to 93 percent more input/output operations per second (IOPS) in an 8KB 100% random read test and reduced 129 percent more data. It also carried out common management tasks faster, cutting the number of deployment steps i
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     Dell EMC Storage
By: Oracle     Published Date: May 08, 2019
What if your database could install, manage, secure, and upgrade itself—with little or no manual administration required? Now it’s possible, thanks to machine learning, artificial intelligence and the power of the cloud. Discover how the Oracle Autonomous Database is: • Self-driving: Tell it the service level you want to achieve, and it does the rest. • Self-securing: It installs patches automatically and uses AI to counter threats. • Self-repairing: It patches, scales, and tunes itself while your operations are running, to deliver 99.995% uptime. Discover the power of autonomous data management. Download now.
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     Oracle
By: Delphix     Published Date: May 03, 2016
Looking to streamline processes across development, test, and operations teams with more efficient Test Data Management (TDM)? Don't let antiquated technology and complex processes stand in the way of fast access to high-quality test data. Next-generation TDM transforms how businesses deploy testing environments and the way teams work within them, providing both greater flexibility and increased efficiency.
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     Delphix
By: Dell EMC     Published Date: Nov 04, 2016
According to recent ESG research, 70% of IT respondents indicated they plan to invest in HCI over the next 24 months. IT planners are increasingly turning toward HyperConverged Infrastructure (HCI) solutions to simplify and speed up infrastructure deployments, ease day-to-day operational management, reduce costs, and increase IT speed and agility. HCI consists of a nodal-based architecture whereby all the required virtualized compute, storage, and networking assets are self-contained inside individual nodes. These nodes are, in effect, discrete virtualized computing resources “in a box.” However, they are typically grouped together to provide resiliency, high performance, and flexible resource pooling. And since HCI appliances can scale out to large configurations over time, these systems can provide businesses with investment protection and a simpler, more agile, and cost-effective way to deploy virtualized computing infrastructure. Read this paper to learn more.
Tags : data, software-defined, hyper-convergence, hdd, sddc
     Dell EMC
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