RSS feed Get our RSS feed

News by Topic

operational

Results 1051 - 1075 of 1169Sort Results By: Published Date | Title | Company Name
By: Interactive Intelligence     Published Date: Feb 27, 2013
Leading contact centers are moving towards flexible plans to improve contact center performance. In times of significant business change, the financial plan and, for contact centers, the operational plan needs to also change and be flexible.
Tags : contact ceter planning, agility is key, adaptive, changing, interactive intelligence, early planning, adaptive planning
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Sep 11, 2013
The customer service contact center thrives on performance metrics. These metrics provide operational insight into the efficiency of the customer service process, including how effectively customer service representatives are performing their duties ó as well as how well customers are being served. Many performance metrics are as old as the contact center industry itself and are still in widespread use today. The purpose of this paper is not to disparage existing contact center performance metrics or to suggest that these metrics no longer matter. The authors acknowledge that the metrics that matter to the readerís contact center are the ones that make sense in that particular situation. Rather, this paper explores some of the emerging metrics that specifically acknowledge and address the changing attitudes, objectives and definition of the contemporary contact center.
Tags : contact center metrics, interactive intelligence, contact centers, industry, representatives, performance metrics, customers, customer service process
     Interactive Intelligence
By: OneNeck IT Services     Published Date: Aug 24, 2007
When he joined SDBC in May of 2004, SunnyD's Chief Information Officer and Global Controller was faced with a classic build-or-buy decision, although the circumstances were less than typical. Despite the company just being carved out from Procter & Gamble with an experienced management team and a well-known brand name, it was missing a crucial operational element — an entire information technology infrastructure.
Tags : oneneck, erp hosting, erp outsourcing, it outsourcing, it hosting, microsoft dynamics ax, fusion, outsourcing
     OneNeck IT Services
By: ICC Decision Services     Published Date: Feb 18, 2008
To paraphrase an old saying, “When the going gets tough, retailers start slashing operational costs.”  Ironically, cost slashing usually exposes a retailer to even greater risks instead of fortifying it against economic uncertainties.  All businesses have felt the impact of today’s volatile economy.  Retail has been hit especially hard, with sales in 2007 rising by only 2.4% - the smallest year-to-year increase since 2002. Despite such dour statistics, there are plenty of opportunities to gain share in today’s market.
Tags : icc, decision services, increase sales, market, down market, economy, operation, operations
     ICC Decision Services
By: ICC/Decision Services     Published Date: Feb 18, 2008
To paraphrase an old saying, “When the going gets tough, retailers start slashing operational costs.”  Ironically, cost slashing usually exposes a retailer to even greater risks instead of fortifying it against economic uncertainties.  All businesses have felt the impact of today’s volatile economy.  Retail has been hit especially hard, with sales in 2007 rising by only 2.4% - the smallest year-to-year increase since 2002. Despite such dour statistics, there are plenty of opportunities to gain share in today’s market.
Tags : icc, decision services, increase sales, market, down market, economy, operation, operations
     ICC/Decision Services
By: Clarus Systems     Published Date: Mar 18, 2008
In today’s global marketplace, you rely on your IP telephony environment to unite employees who work remotely, in a branch, or at the office headquarters by providing seamless, effective communications. Whether at the time of deployment, during an upgrade, or through an operational review, validating these environments to function properly and meet user expectations is critical.
Tags : itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
     Clarus Systems
By: Radius Solutions     Published Date: Apr 29, 2008
Buying an ERP system that doesn't closely fit your business processes can be a costly mistake. This is particularly true if you try to fit a generic manufacturing ERP solution into a packaging/printing business environment. Reworking a non-industry specific system to meet the day-to-day operational needs of a printing/packaging operation requires significant modifications to the core product. The resulting software can end up so heavily customized that it can be difficult and very costly to maintain.
Tags : erp, erp software, erp system, software selection, radius, radius solutions
     Radius Solutions
By: Lawson     Published Date: Jun 23, 2008
Managing and maintaining your key assets throughout their entire lifecycle is critical to your organizations success. Rather than looking at each part of the asset's lifecycle in isolation or only focusing on the operational phase, your asset management solution should enable a more holistic view. It should help you manage the entire cycle.
Tags : erp, eam, lawson, manufacturing, enterprise asset management
     Lawson
By: KEMP Technologies     Published Date: Aug 04, 2008
Today’s small-to-medium sized businesses (SMB) are undergoing the same IT evolution as their enterprise counterparts, only on a smaller scale. For SMBs, website reliability, flexible scalability, performance and ease of management are as essential to SMB website infrastructure as they are to an enterprise. It’s fare to say that these capabilities are an important operational imperative for businesses of all sizes.
Tags : load balancer, load balancing, application delivery, ssl acceleration, application optimization, windows terminal services, terminal services, content switching
     KEMP Technologies
By: Marketo     Published Date: Jul 30, 2013
Marketing automation is the technology that allows companies to streamline, automate, and measure marketing tasks and workflows so they can increase operational efficiency and grow revenue faster.
Tags : marketing automation, operational efficiency, marketo, crm solutions/software, customer experience/engagement
     Marketo
By: Marketo     Published Date: Jan 08, 2014
Marketing automation is the technology that allows companies to streamline, automate, and measure marketing tasks and workflows so they can increase operational efficiency and grow revenue faster.
Tags : marketing automation, operational efficiency, marketo, crm solutions/software, customer experience/engagement
     Marketo
By: Network Automation     Published Date: Dec 02, 2008
Businesses today are under constant pressure to lower costs while improving overall operational efficiency. Enterprises of all sizes can reduce costs and improve business agility if they can automate various operational aspects of their IT and business processes.
Tags : network automation, automation, systems integration
     Network Automation
By: Oracle Corp.     Published Date: Sep 05, 2012
Oracle White Paper- Evolution from the Traditional Data Center to Exalogic: An Operational Perspective
Tags : data center, virtualization, storage, data management, exalogic, oracle
     Oracle Corp.
By: Aprimo, Inc.     Published Date: Dec 19, 2008
Marketing operations is in the midst of a major revolution. While the tools of marketing have changed dramatically over the past 25 years, the operational systems and processes have remained relatively stagnant. Most organizations use desktop productivity tools and e-mail to plan, deliver and ultimately execute their marketing activities.
Tags : aprimo, marketing operations, marketing tools, marketing model
     Aprimo, Inc.
By: Aprimo, Inc.     Published Date: Dec 19, 2008
While marketers usually look first to customer facing applications when making technology acquisitions, taking into account the entire marketing value chain--from strategic brief to a personalized communication--is the best way to look at achieving marketing ROI. Too often, investments in customer facing technology fail to account for operational burdens created upstream in the marketing process.
Tags : aprimo, marketing productivity, marketing value chain, marketing execution, marketing efficiency
     Aprimo, Inc.
By: OwlPoint, LLC     Published Date: Feb 11, 2009
IT Service Management (ITSM) is a proven, mature framework that can be utilized to support Green IT programs. Green IT and ITSM share common goals, such as operational efficiencies and metrics based improvements. Existing processes and supporting ITSM tools can easily be adapted to support Green IT initiatives. ITSM provides the structure to be successful as well as for documenting and sharing the achievements. This white paper explains how a service management framework can contribute to you.
Tags : owlpoint, itsm, green it, it service management, service management framework
     OwlPoint, LLC
By: Ecessa Corporation     Published Date: Mar 11, 2009
Download this white paper to learn how to avoid network failures and evaluate the options available to ensure high-availability, network uptime and optimal network performance. It also shows you solutions that are affordable, and when deployed, are operationally cost-effective.
Tags : adsl load balancing, vpn load balancing and redundancy, bandwidth aggregation, qos, bandwidth control, bandwidth management, multi-homing, bgp multihoming
     Ecessa Corporation
By: Project Perfect     Published Date: Jan 28, 2010
This white paper suggests project management methods and practices can move from a static, unidirectional framework, to a dynamics, multidirectional framework.
Tags : risk management, development risks, operational risks, enterprise architecture, eric tse, project management
     Project Perfect
By: SAS     Published Date: Jul 22, 2011
This Aberdeen Research Brief investigates the key aspects of a Best-in-Class strategy for operational business intelligence (BI).
Tags : sas, aberdeen, aberdeen research, business intelligence, operational
     SAS
By: SAS     Published Date: Aug 03, 2016
New analytics tools and services are helping organizations extract exceptional business value from the massive volumes of available data provided by various internal and external sources. Many companies are harnessing these insights to improve operational and business processes, troubleshoot problems, identify business opportunities, and generally compete and innovate better. Now the benefits of analytics in those areas are prompting companies to look to analytics to improve information security. Enterprise security organizations are under tremendous pressure to change. Traditional perimeter-focused security controls and strategies have proved inadequate against modern, highly targeted attack campaigns.
Tags : best practices, technology, security, enterprise, analytics
     SAS
By: SAS     Published Date: Aug 03, 2016
As the pace of business continues to accelerate, forward-looking organizations are beginning to realize that it is not enough to analyze their data; they must also take action on it. To do this, more businesses are beginning to systematically operationalize their analytics as part of a business process. Operationalizing and embedding analytics is about integrating actionable insights into systems and business processes used to make decisions. These systems might be automated or provide manual, actionable insights. Analytics are currently being embedded into dashboards, applications, devices, systems, and databases. Examples run from simple to complex and organizations are at different stages of operational deployment.
Tags : best practices, embedding analytics, technology, data, operational analytics
     SAS
By: EventTracker     Published Date: Nov 22, 2010
Ten conditions in Windows to monitor to make your organization more secure, and suffer less operational impact due to unplanned outages.
Tags : windows, log management, siem, file changes, registry changes
     EventTracker
By: Red Hat     Published Date: Jan 20, 2011
In this session, Tim Burke will provide a high-level overview of Red Hat Enterprise Linux 6, setting the context for listeners to be prepared for the more detailed follow-on sessions. Tim will provide a description of the key themes of Red Hat Enterprise Linux 6, including datacenter operational efficiency, performance, scalability, virtualization, and green IT. He will also provide highlights of the key feature advancements in a wide variety of subsystems. Tim will close the session with a description of the product packaging approach.
Tags : red hat, enterprise linux 6, datacenter operation, performance, scalability, virtualization, green it, tim burke
     Red Hat
By: Intacct Corporation     Published Date: Jan 24, 2012
To drive revenue opportunities, improve productivity, and grow profits, services and project focused companies must streamline, automate and unify the financial and operational processes of services delivery.
Tags : cloud, intacct, financial reporting, finance, business, visibility, cloud computing, reporting
     Intacct Corporation
By: Delphix     Published Date: Apr 05, 2011
Database virtualization is the next logical step in the evolution of the datacenter. In many environments, it may be the single largest opportunity for operational and capital cost savings available.
Tags : virtualization, database, datacenter, cloud
     Delphix
Start   Previous    33 34 35 36 37 38 39 40 41 42 43 44 45 46 47    Next    End
Search Research Library      

Add Research

Get your company's research in the hands of targeted business professionals.

Related Topics