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By: Genesys     Published Date: Jun 07, 2017
Get this eBook now to learn: - How to engage with your customers in an ultra-connected world - How to make your customer engagement operations easy and efficient - Why it’s time for an all-in-one cloud contact center solution
Tags : genesys, customer experience, customer relationship management, contact center, cloud contact center, customer engagement
     Genesys
By: Entrust Datacard     Published Date: May 10, 2017
Entrust Datacard provides customers with a commercial security public key infrastructure (PKI) solution that addresses authentication and data protection needs for enterprise and government customers
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     Entrust Datacard
By: Cisco     Published Date: Mar 17, 2017
This paper considers how IT must meet the challenge of devising a datacenter strategy that transforms the datacenter for a multicloud world.
Tags : digital transformation, hybrid cloud, data centers, infrastructure, architecture, operations, cloud applications
     Cisco
By: Cisco     Published Date: Mar 21, 2017
Learn 5 ways Cisco Digital Network Architecture helps bridge the gap between technology strategy and business strategy so you can grow at the speed of digital.
Tags : digital transformation, digital network architecture, dna, operations, innovation, technology strategy, business strategy, simplicity
     Cisco
By: IBM APAC     Published Date: May 18, 2017
In today’s always on world, IT systems are so interdependent with business operations that even a few minutes of downtime can have big implications—for your productivity, reputation and finances. New technologies like cloud, mobile, analytics and social can help your business be more flexible and responsive, but at the same time they increase your risk.
Tags : ibm, tss, cloud, mobile
     IBM APAC
By: Oracle (Hospitality)     Published Date: Mar 28, 2017
A loyalty program can deliver a number of important benefits to restaurants, coffee shops or other food and beverage operations. It provides restaurant operators with a way to reward customers and encourage repeat business. It is also an effective, measurable marketing tool – by gathering details about your guests, such as their e-mail address and location or date or birth, you can target them with promotions to help grow your revenue.
Tags : recipe, food, restaurant, engagement, loyalty program, oracle
     Oracle (Hospitality)
By: Oracle (Hospitality)     Published Date: Mar 28, 2017
Restaurant operators often speak of innovation in terms of putting new signature dishes and food creations on the menu. But where the biggest innovation is happening today, arguably, is less on the menu and more in the technology that is driving increased efficiency and effectiveness across all parts of the food and beverage services industry. Next-generation restaurant management and POS systems are having a profound impact on business operations, guest satisfaction, revenue growth and overall profitability.
Tags : restaurant, pos, technology, oracle, food, service
     Oracle (Hospitality)
By: MarkLogic     Published Date: May 15, 2017
Data is critical to the entertainment industry and not taking advantage of it can keep you from creating great experiences and delivering the right content to partners. And, more than that, it can make it hard for you to optimize operations, get insight into the content’s value and stay ahead of the many changes in how content is created, consumed and monetized. However, even with the new digital tools in production, there are many challenges to making use of this data. The effort involved can take time and resources away from film production, introduce security risks, and leave key data inaccessible to those that need it. In this paper, we review: • The current state of production data • The challenges the entertainment industry is facing in making use of data • A new “Smart Content” approach that is helping industry pioneers to reduce complexity on the set, drive reporting, and enable them to stay ahead of market changes
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     MarkLogic
By: Infor     Published Date: Jun 13, 2017
For companies that make complex, configurable products, lean manufacturing principles have become an integral part of their day-to-day operations. No surprise there. Over the past 30 years, lean has helped these companies streamline manufacturing and supply chain processes to eliminate waste and create important business benefits.
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     Infor
By: Fugue     Published Date: Mar 27, 2017
Directed at cloud architecting concerns, this paper covers streamlining complexity at scale, knowing infrastructure state, and using easily repeatable patterns that bolster security, compliance, and disaster recovery. Get this white paper now.
Tags : cloud management, cloud infrastructure management, cloud operating systems, cloud, cloud infrastructure, cloud computing, cloud adoption, cloud migration
     Fugue
By: Fugue     Published Date: Mar 27, 2017
This paper details that approach to cloud's complex challenges and how an extensible, infrastructure-level cloud operating system like Fugue fits the bill to realize success.
Tags : cloud management, cloud infrastructure management, cloud operating systems, cloud, cloud infrastructure, cloud computing, cloud adoption, cloud migration
     Fugue
By: Fugue     Published Date: Mar 27, 2017
Check out this report to see why Ovum recommends Fugue’s solution to help developers generate applications that can exploit cloud capabilities and deliver on the promise of the cloud.
Tags : cloud management, cloud infrastructure management, cloud operating systems, cloud, cloud infrastructure, cloud computing, cloud adoption, cloud migration
     Fugue
By: Zebra Technologies     Published Date: Jun 21, 2017
Redefining supply chain automation in the age of digital technology. Download now to learn more!
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     Zebra Technologies
By: Viavi Solutions     Published Date: Apr 14, 2017
Growing in number and becoming increasingly more malicious, security threats and attacks pose a severe threat to the survival of a business. Security operations teams need to leverage every available tool to respond more quickly and effectively to these incidents. While network packet capture and forensic analysis has traditionally been used by network operations, such a tool can also help security teams augment existing defenses and get on top of these threats. Given the hostile IT security environment, close collaboration between these groups is crucial to overall IT organizational success. This white paper explains the importance of packet capture and forensic analysis to security operations, examines the dynamics of this growing collaboration between security and network teams, and explores a leading platform in this market from Viavi Solutions.
Tags : technology efficiency, market dynamics, data privacy, data security, device management, platform management, enterprise management, data breach
     Viavi Solutions
By: Oracle HCM Cloud     Published Date: May 25, 2017
The journey to digital healthcare begins with simply moving HR and other healthcare information to a digital format. An important next step is moving back-office operations to the cloud. Use the checklists of industry, technology and internal challenges facing healthcare organizations contained within this white paper to determine where you are on the cloud readiness spectrum, and begin creating a digital healthcare transformation plan for your organization.
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     Oracle HCM Cloud
By: SAP     Published Date: Jun 18, 2011
To stay ahead of the competition in a global marketplace, firms are increasingly speeding up operations, in many cases adopting real-time systems and tools to allow for instant decision-making and faster business cycles. Download here to learn how.
Tags : real-time business analytics, faster decision making, business automation, business metrics, analytical data, sap
     SAP
By: ASG Software Solutions     Published Date: Aug 20, 2008
A forward-looking CMDB does more than keep an organization's IT operations running. It draws clear connections between IT components and business services, which is the core of Business Service Management (BSM). But even more critical than the CMDB's ability to support business as it is now, is the question of how well it will drive business innovation in the future.
Tags : asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce
     ASG Software Solutions
By: ASG Software Solutions     Published Date: Jun 08, 2008
As organizations have improved service delivery, they have also turned their focus to presenting business value more positively. These organizations are beginning to develop true BSM systems in two ways: by understanding the metrics that successful businesses employ to determine the value of IT, and by linking these metrics and associated business services to IT infrastructure components.
Tags : asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce, bpm
     ASG Software Solutions
By: ASG Software Solutions     Published Date: Jun 24, 2008
As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations, service creation, and service delivery. These include technologies, processes, and a culture that supports higher levels of accountability, as well as more dynamic responsiveness to business needs.
Tags : asg, cmdb, bsm, itil, bsm, metacmdb, configuration management, metadata
     ASG Software Solutions
By: ASG Software Solutions     Published Date: Apr 29, 2010
The key benefit of creating a case management methodology is to multiply its effectiveness by replicating it across the organization's patient-facing departments, practices and functions. In this way, your organization can reduce costs, increase quality and streamline its operations.
Tags : asg, case management, healthcare, physicians, p4p, hospital case management, case studies, case management bi
     ASG Software Solutions
By: McAfee     Published Date: Mar 31, 2017
Aberdeen Group discusses the move to the public cloud and the security shared responsibility model that leverages the strengths of both the public cloud service providers and  enterprises
Tags : virtualization, public cloud, infrastructure as a service, iaas, cloud security, devops, devsecops 
     McAfee
By: McAfee     Published Date: Mar 31, 2017
UEBA provides added visibility within SIEM for compliance and user monitoring, improving security alerts, and more insightful investigations. Today’s most advanced security operations use the technologies together to maximize each tool’s strengths.
Tags : ueba, uba, siem, analytics, secops, soc, threat hunting, correlation
     McAfee
By: McAfee     Published Date: Apr 06, 2017
Kevin O'Sullivan, Security Service Director, Kinetic IT, explains how this Australian managed security services provider relies on McAfee Enterprise Security Manager to deliver visibility of risks and threats for its customers.
Tags : siem, secops, security operations, threat visibility, compliance, integration
     McAfee
By: McAfee     Published Date: Mar 31, 2017
Fragmented and siloed security infrastructure is not sustainable against today’s threats. Adopt an optimized approach that encourages collaboration and visibility across the enterprise.
Tags : secops, siem, soc, threat defense, continuous monitoring, remediation, response, automation
     McAfee
By: McAfee     Published Date: Mar 31, 2017
Infographic to accompany the "Sustainable Security Operations" white paper. It demonstrates how sustainable security operations overcomes major inhibitors.
Tags : secops, siem, soc, threat defense, continuous monitoring, remediation, response, automation
     McAfee
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